Complaint Rating:

My husband and I bought a Tivo @ Circuit City Dec.of 2004. That time we had SBC services. We decided to go with Direct TV when we moved to another place in 2006. We went to exchange the Tivo that we bought and got a DVR . It was making loud popping noises. Recently we had to cancel our service due to the apartment having lots of rules and regulations on how to hang the satellite. First we were told the situation was out of our hands that we didn't have to pay a cancellation fee. Called to see how returning the DVR was going to work. During that phone call a lady told us that we would be billed a cancellation fee and that it would be mailed to us.The lady was informed by us on the situation that we talked to a manager and we didn't have to pay anything. We were frustrated because we were told one thing and Direct TV totally the opposite. Nothing was never really settle after talking to her and other agents and a manager. A couple of days later we were charged out of our account $87 without us knowing. We called to see how they got our account number an agent said we had to give bank info when starting out. On the hand, we had a different account when we started with them. Payments were made online through our card so they had to get it that way. The second thing happened to us today we were charged out of our account $216. 50. We called and they told us that we had an extra DVR. We explained to the agent that we had bought one in 2004 and then exchanged it 2006when they just started to lease. They told us that once we exchanged it that it was a lease. But, that is not right we originally bought that one in 2004 before they started to do the leasing thing. I HATE THE FACT THAT YOU CALL AND EXPLAIN THINGS TO AN AGENT AND THINK YOU GOT EVERYTHING TAKING CARE OF AND ONLY TO FIND OUT NOTHING WAS!!! IT SHOULD BE A FRAUD THAT THEY TAKE MONEY OUT WITHOUT TALKING TO SOMEONE!

Sincerely FRUSTRATED