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1.4 872 Reviews

Frigidaire Complaints Summary

83 Resolved
788 Unresolved
Our verdict: With Frigidaire's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Frigidaire reviews & complaints 872

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2:22 pm EDT

Frigidaire refrigerator fgtr 2045qf1

Bought product 12/15. Knew immediately it was defective with ice cream melting & bread & ice cubes not freezing. Store refused to take it back (it was 3 days old) insisting I get Frigidaire authorized repairman. After EIGHT repair visits & several parts replaced product was still defective. In addition the refrigerator, after so many adjustments & parts replaced, began freezing our food. Many food items were discarded. Spoke to personnel at Frigidaire 13 times. They insisted on second & then third opinions. Repair tech phoned Frigidaire technical dept & their engineer said this model has been engineered for freezer compartment to only get down to span of 2-8 degrees F. Their own complaint dept & all other references state zero is the safe temperature for freezing food. Finally gave up trying to deal with Frigidaire/Electrolux, bought another brand, put in a dispute claim on master charge account, & learned today we won the dispute. I would NEVER buy another appliance from this company. Very frustrating & disappointing experience. Don't know how Frigidaire gets away with this.

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10:07 pm EDT

Frigidaire dishwasher

My dishwasher caught fire almost 3 months ago. Thank God we were awake still or we would have lost the whole kitchen! The unit is less than 2 years old. Clearly not defective due to age. The fire was thankfully put out by our fire extinguisher, but also resulted in a big mess. I lost a day of work and pay due to the cleanup. Our first 2 attempts at reaching out to Frigidaire were met with belligerent customer service reps and supervisor. They wanted to charge us to come out and determine if it could be fixed. Spoiler alert: it can't. There is a big burn hole in the bottom of the machine. We took to social media and i got a response that they would wave the service fee and a rep came out a week later. He was barely at my house for 5 minutes and determined that the big melted bottom of the unit did indeed get that way via some sort of flames. He took pix and left. We then had to wait a few days and go thru a few service reps before we got an answer. They determined it could be repaired and were going to cover the damage. We called the service number they told us to call and the service company said it could not be fixed. But Frigidaire said it could. So they battled it out back and forth for a couple weeks while in the mean time i am continuing to get dish pan hands and no solid answers. Plus our sink disposal isn't working due to the fire department cutting the power to that line as it is same as dishwasher and we didn't want live wires sitting while we waited for repair, replacement, etc. So my dishpan hands are also reaching into the disposal at least once a day to clear stray items so the water doesn't back up while we are hand washing. We finally got call last week: Frigidaire agrees the unit can't be fixed and are going to replace it...and we have to pay for delivery and installation! Back to square one. Frigidaire: you all are a huge dissappointment!

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What's wrong with you?
Coldtown, US
May 06, 2016 7:39 am EDT

Using Palmolive will eliminate the dishpan hands.

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9:04 am EDT
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Frigidaire our new refrigerator broke 5 times in 6 months!!!

This was just a beginning of our journey into Frigidaire hell!
We purchased our brand spanking new refrigerator from Best Buy. In the first two weeks after delivery, the thermostat stopped working and the door handle fell off. After the delayed repair of the handle, the next month the cooling fan stopped working, and then motor and then the handle, again, and then the motor, and so on...

I don't mean to sound snarky, but the Frigidaire customer service center is a joke. I don't know who is hiring those people, but apparently they don't care about the customer, or repeat business, at all. They very politely offer to send a technician to your home... in about a week, if the schedule allows it! Then one must ask for the supervisor, go through the entire argument again, and maybe if you are lucky that person might reduce the waiting time to 3 or four days.

Now, please explain to me how am I supposed to feed my family without a cooling device in Florida? We are talking about the most basic need of every family in the World, but I expect a lot more from Frigidaire, an American Company! Instead, I have to throw away hundreds of dollars in food while waiting for sub-contracted technicians who often don't bring the right parts, or tools or whatever and wait for more weeks to have a normal life.

I don't know why you have a policy that denies replacement of a clearly faulty product in the first place. You are endangering my family, and I will find some way to get accountability for this, if anyone is hurt. In the meantime, we are still waiting for another repairman to come and re-fix something that should work for years, not days. Shame on you!

If you decide you would like to fix this, you need to get us a new unit, or at least refund my money, let me buy a new one and take your POS back where it came from when it is delivered and I have something my family can depend on.

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2:58 pm EST

Frigidaire dryer

On January 30th my dryer went up in flames, the fire dept. Said electrical inside dryer.thank god we were home but got alto of smoke damage. Now February 24th and still in motel. Nerves are shot, had renters INS. But still waiting to hear from them. Is there anything that can be done about this? Just before the fire broke out we heard a loud thump, ran into the laundry room and found one of the main wires going into the dryer burnt off, immediately unplugged dryer from wall, within about a minute or so so the whole dryer was engulfed in flames. Fire dept found no lint said machine was clean. The dryer was about 6 yrs. Old.

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8:01 am EST

Frigidaire dishwasher

My name is William Robbins and I live in Richmond, VA. I am contacting you today to voice my concern about the course of events transpiring over the past month. On August 9th 2015 my wife and I purchased a brand new Frigidaire Dishwasher – Model Number FFBD2411NS6B. Frigidaire is a brand we were somewhat familiar with, as we had purchased 2 mini fridges previously. I work in the construction industry as a Project Manager and have also purchased the brand on multiple occasions. Up to this point in time, Frigidaire was a name we used and trusted.

Roughly 3 months after purchasing the aforementioned dishwasher, we began having problems. On or about November 15th (roughly two weeks before Thanksgiving) the dishwasher appeared to have no power – we could not operate the machine or get any lights/settings to work. I spent 6 years in the United States Navy working on electronic missile systems, so, attempting to figure out why there was no power coming into our dishwasher seemed like a pretty menial task. I measured the power coming into the machine at the base and we had electricity. Next, I checked the door switch/latch. The latch was stuck and therefore, the switch in the latch was not allowing power to the motherboard. Problem solved….I thought.

On or about January 10th, we again were having the same issue with the machine. This time, though, I placed a call into Frigidaire requesting service. I was told I had to wait until January 19th for service. Having 2 kids and both parents working full time (including extra-curricular activities for the kids) makes a 10-day wait for a dishwasher repair much more daunting than the face value of a 10-day wait. The service technician stated to me when scheduling the appointment, this model dishwasher is notorious for having issues with the motherboard and would order one immediately – as to have it in hand when he arrives for our scheduled appointment. On January 19th the service technician came to my home (I had to take off work to meet him) and diagnosed the problem as a faulty motherboard. Unfortunately, the Frigidaire “shipping” department (as told by the technician) had yet to respond to the order request and the part was not in-hand.

As a result of the part not being readily available (technician indicated normally it is), on Wednesday January 19th, 10 days of using paper products and washing dishes when time was available, the Frigidaire dishwasher was still not working. The technician received the part the following day and was unavailable to install the part before heading home to North Carolina (as previously mentioned, I live in Virginia). The replacement part (motherboard) was left on my front porch for me to install Friday afternoon. I have absolutely no issue with doing so….problem is, the motherboard did NOT fix the machine.

On Friday January 21st, I installed the motherboard. The install was straightforward – as you could not put any connections where they didn’t belong. After the dishwasher was put back together, I attempted to use it. The attempt was unsuccessful. I placed another call into the service department requesting service. This time, I was told I would have to wait until early February (2nd) for another trouble call. Yet again, the technician came to my home (and yet again having to take off work to meet him) to repair the dishwasher. This time, the repairman deemed the other motherboard faulty. And AGAIN, he was not able to get the parts to repair the machine while in Virginia – so the parts were shipped to my home, left on my front porch (for the 2nd time) and I had to do the install. I immediately installed the parts and, to my surprise, the dishwasher still did not work. So, at this point, Frigidaire (and Electrolux) has paid for a technician to come to my house twice, paid for 3 different motherboards, and the problem was still not solved.

I again called into the call center to request ANOTHER repair. The technician could not schedule an appointment with me until Friday February 19th. I had to take off of work for the third time to meet the “repairman” (I use that term very loosely as evidenced by the multiple trips to my home and the problem still existing), where he diagnosed the problem as:

“Some electricity was bleeding into the drain pump causing the problem.”

I got him to show me what he did to fix the issue, which was simply pulling the power connecting to the pump and putting it back in.

I’m not a dishwasher repairman, but, something was obviously causing the power leakage to the drain pump (if that was the problem at all), and to merely pull the power and reinsert and think this would magically not happen again is, in my estimation, foolish. Nevertheless, the dishwasher began working on Friday February 19th.

Dishes were ran in the unit on seven (7) different occasions over the course of the next 5 days. Last night, I went to start the dishwasher, and, what do you know……NO POWER! I have a dishwasher that is 6 months old and has worked for approximately 2/3 of the time I’ve owned it. I am now going to have to call into the Frigidaire (Electrolux) call center once again to request a repair.

I WILL NEVER OWN OR PURCHASE ANOTHER ELECTROLUX OR FRIGIDAIRE PRODUCT. I will never let anyone I know or anyone I have the opportunity to discourage buy, rent, or own one of your products. As I mentioned before, I am in the construction industry and I have had, do have and will have the prospect of purchasing products Electrolux/Frigidaire sell, however, I can guarantee not one penny of my earned money or my company’s money will contribute to the absolutely dreadful products Electrolux makes or endorses. To make the experience even more horrifying, your customer service representatives are putrid. I was left on hold, told there’s nothing which could be done, told on MULTIPLE occasions I would be followed up with and wasn’t, hung up on, and given sob stories from your call center reps about times when they didn’t have a refrigerator (trying to compare the situation to mine, I guess). I would love to go on and on about the atrocious customer service I have received, however, I cannot give my frustration it’s due justice by typing out the vile “customer service, ” (very loose use of that term), Electrolux/Frigidaire has provided.

Going forward, I will be filing a complaint with the Better Business Bureau, reaching out to my local news’ stations for their consumer alert portions of broadcast, posting my experience on every social media outlet available, and putting a few of the recorded phone calls I have on YouTube for the world to hear the gross negligence in which this corporation operates with. I do not expect to hear from anyone in the Electrolux/Frigidaire corporation – as this is the guise in which the company operates under, however, if there is anyone willing to be accountable and explain how operating a business like this could possibly be profitable, I have included a copy of my business card. This experience has been a real learning experience for my family and I. Electrolux/Frigidaire is a brand I will always associate and ensure everyone I know will associate unaccountability, unreliable products and an utter disdain for.

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7:12 am EST
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Frigidaire microwave / frigidaire is not passionate about their products or customers

Frigidaire professional stainless series microwave, stopped working in less than 3 months, over 6 weeks now, 2 service visits still not working. Frigidaire refuses to answer the question, how much do I have to deal with before it gets replaced. Soon it will be longer it has not worked vs it worked. There latest comment going on 7 weeks (Your file was received by our Leadership Team, and I have been advised that, at this time, we must wait for the part to become available. I sincerely apologize again for the inconvenience and frustration. )

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10:16 am EST

Frigidaire induction stove top, microwave oven combo

My husband and I are disgusted with the service and support that has been offered to us with our Frigidaire appliances. Mr. Keith McLaughlin, President and CEO of Frigidaire, you should be ashamed that none of your customer service reps seem to know who you are. When we called the call center and asked to speak to you, they inquired if you were a technician that had been helping us in the past. It is truly embarrassing, coming from a corporate setting myself, that your employees have no clue who runs the very company they work for. Hence, the overwhelmingly terrible customer service you offer. How can they provide anything but horrible service, if the training comes from the top. We are very angry and are planning to take this situation to wherever we need to to have this problem resolved. You cannot continue to treat your customers with such indifference and without empathy. We have missed countless days of work, have spent money we didn't have on countless meals and all you can do for us, is send out another technician to see what the problem is. The problem is YOUR COMPANY! I will NEVER EVER purchase another product from your company again, and I can assure that neither will anyone I come in contact with. This is just the beginning of me and my husbands campaign against Frigidaire via the internet and local news channels. We have been trying for 3 months to patiently await a change or a resolve, yet all we continue to get is robotic meaningless responses. Now its our turn. Good luck, we will not go away quietly as we work very hard for our money. Anthony and Ivette Marino.

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MagAnna
Santa Rosa, CA, US
Jan 16, 2023 3:18 pm EST
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I am still in the middle of wasting a lot of time to reach someone in customer service.

After only 4 years our above the range microwave oven Model FFMV1645TS keeps

blowing out the fuse. I am so disgusted with big business.

My handy husband replaced the fuse trying out various amperage up to 20 and

designated for microwave ovens to no avail too many times to count.

The last one does not even last one use.

How can responsible companies throw defective machines on the market when

environmental pollution is the specter on the wall?

I want a replacement with a working microwave oven which should last 20 years

at least.

Money will not even buy CEOs a new earth. They might shoot themselves

to another planet.

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8:09 am EST
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Frigidaire vissani 10. cf top freezer refrigerator

Purchased from Home Depot in November of 2013. Two months running and then just died. Warranty covered repair service. Ran for about a month and died again. Pattern continued throughout one year warranty period. Service technician kept replacing different parts over the course of about 4 visits, and the last time said that he figured he had replaced everything possible. Died about a week after warranty ended. No help from MC Appliance, the Service Provider. Left unplugged for a day, it restarted when plugged back in. It continued a pattern of running for 22 to 38 days and then dying, only to restart after being unplugged for a short time. Pathetically, this went on for about a year until it's recent last gasp.

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6:57 pm EST

Frigidaire professional series 30" electric double ove model # fpet3085kf

The oven bottoms are made of a very poor quality material and warp. On the top oven a hole has been burned through the bottom and exposed the heating element. This is a very serve hazard and could cause personal injury/death. This unit was purchased on Jan. 13. 2013, not very old. After closer review I now see that the bottom oven floor has buckled and showing additional signs of burning. I feel the manufacture needs to investigate this issue ASAP. Service Tech has told me to disconnect the oven immediate, this is not repairable.

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11:01 am EST
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Frigidaire refrigerator

I purchased a Frigidaire stove and refrigerator this year 2015. I have had the refrigerator serviced six times. The problem is the same, as the refrigerator freezer keeps icing up. The employees at Frigidaire have not been helpful. They have kept telling me to have the refrigerator serviced. I do not feel I should keep, or have a new refrigerator repaired continuously. I was told I cannot have a new refrigerator. At this time, I do not want to have any Frigidaire products in my home. The resolution for me, would be that Frigidaire not only apologize to me for these issues, but also refund all the costs to me for their appliances. I have six work orders, all dated this year, and by the same company that has repaired their product, RSI Appliance Service [protected]; repair man is Chris.

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4:19 pm EDT
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Frigidaire refrigerator, stovetop, washer. microwave

We recently purchased our current home. It was extensively renovated by the prior owners 3 years ago. All new frigidaire appliances were installed including washer, dryer, stove top, microwave, refrigerator and dish washer. In the four months we have lived here the stove top failed and had to be replaced, the washer failed and has to be replaced, the refrigerator is making loud humming noises indicating probable near term failure and the display on the microwave is fading into invisibility. Oh, and before it failed, the washer put out a nasty stink of mold and mildew that has defeated all attempts to clean it. This company is a disgrace.

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12:04 pm EDT

Frigidaire upright freezer

Floor burn in spot where freezer motor is... Motor is to close to the floor... We had it about five or six years and from the start it was not in good working order. Kept smelling something burning but could not find it... Exterminator move the freezer and that's when I saw the big burn.. Called and reported it to risk management and they said I had to pay 321.00 for a warranty and repair.. We agree because we just bought the freezer and could not afford another plus the big burn in our floor. Have been tryin to get this resolved for some months and finally talked to.. Latoya keely whom was the best of customer service representative. I do not feel like we should have to pay for this... No freezer should burn your floor or go bad in five yrs. We got other frigidaire appliances that we had over 25 yrs. No problems with those. I look for someone to make this right. We have paid to have repairs but this smell have been coming and going on in here at least a year after we got this freezer. We just didn't know what the sickening burn smell was.

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4:21 pm EDT

Frigidaire upright freezer

I purchased a frigidare upright freezer. When they delivered the freezer they handed me a package with the key inside. I found the key is plastic. I contacted customer service and was basically told that's what comes with it sorry. Plastic will break and then how will I get into the freezer? You're telling me a multi million dollar company can not afford to supply metal keys? This is unacceptable. I will not purchase another frigidare appliance and will search for a different freezer. I will be returning this one. It's sad that a company this large shows so little appreciation for its customers.

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12:56 pm EDT

Frigidaire gas dryer motor fire

Our Frigidaire Gas Dryer caught fire. Luckily we were home.
Sept, 29, 2015

It was model # XD81005223

The lint trap, vent and hose were kept clean religiously.

The area in front of the motor had some lint build up, but I could tell from the smell, it was electrical.

Fire department came and put out the fire, after they pried the cabinet apart.

There is no customer access to clean the area around the motor.

We requested they refund the cost of the dryer. ( that did not include the cost of the clothes lost, the smoke damage to home, connections charges, etc.)

Frigidaire customer service told me, "it is out of warranty, so no help".

We are done with Frigidaire/Electorlux.

Will see them in court ( in our hometown)

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1:40 pm EDT

Frigidaire frigidaire 14 seer r410a gas a/c & heating system

On July 6, 2010 (just a little over 5 years ago), we purchased a FRIGIDAIRE 14 seer R410A gas A/C and heating system from a registered contractor for NORDYNE, LLC, the manufacturer and warrantor of the equipment. The SOLE reason behind our decision to choose this equipment, over other touted brands at the time, was the 10-Year equipment operational warranty that was advertised to come with the equipment. We have full documentation on proof and confirmation of purchase.

At the time we purchased this equipment, the user manual, installation instructions, and numerous other brochures, flyers, and papers were stuffed together inside of a cellophane sack, along with the warranty information. Our payment receipt clearly reflects that the purchase includes the 10-Year equipment manufacturer's warranty. At time of purchase, that information was placed in our household files along with other administrative records. However, we just recently discovered that this package contained a product registration (attached as the SECOND page of a front and back printed folded form under the overall heading of "Limited Warranty Quality Pledge") which had been stuck in the middle of this package of materials. The fine print on this document is an administrative contingency that allows the company to warrant the equipment for only FIVE (5) years, instead of TEN (10) years, UNLESS the customer personally MAILS BACK the referenced piece of paper to the manufacturer's corporate office within 60 days of purchase. Had we known this at the time, we would have most definitely mailed the form to the company. As we were not aware of this provision, and believed that the installing contractor had taken care of all due and proper registration requirements (which he says he did on-line) -- we had no reason to question or doubt the validity of the full 10-year warranty on which the sale of this product was based.

The coil inside of the A/C has gone bad twice already, requiring replacement. The coil was previously replaced under warranty in 2012, which was still within 5 years of purchase date. In August of 2015, we were advised by an authorized technician that the replacement coil has gone bad (yet again).

Although I appealed the matter through Nordyne's corporate office, sending a letter by certified mail to their President and Chief Executive Officer, my request to have the 10-Year warranty honored was DENIED. I had to call their executive office several times before anyone would even call me back on this matter. I was informed by Nordyne company personnel that they are unwilling to make an exception for this oversight -- since the company relies on customers to return their piece of paper within specific time parameters so that they can “set aside enough of their contingency funds in advance to cover warranties (i.e., things that go wrong with their equipment). The company informs customers that this practice is customary and standard throughout the industry (a claim that is not fully supported according to other experts with whom we have spoken within the industry, nor should it be their scapegoat excuse to get out of standing behind the products they sell).

For obvious reasons, we believe this to be an administrative loophole that is indeed allowing Nordyne to deceive a great many customers who are purchasing their equipment in good faith, relying on the touted 10-year warranty, and then putting new purchase paperwork to file without having any idea that there is a piece of paper mingled into the package that must be mailed in to the company in order to enact the full 10-year warranty service period.

We believe that this is morally and ethically wrong -- not to mention poor business practice. Either companies stand BEHIND the touted quality of their products -- or they DON'T -- without hiding behind administrative loopholes that puts the burden on the CUSTOMER to mail in obscure pieces of paper in order to make the warranty valid. Obviously, NORDYNE fails on all points -- shoddy equipment, NO 10-Year Warranty coverage (without loopholes attached), and BAD customer service.

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6:36 pm EDT
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Frigidaire frigidaire professional stand alone refrigerator

I will never buy another Electrolux product again nor will I ever recommend anyone to buy any of your products. You have the worst warranty customer service I have ever experienced! I purchased a frigidaire professional stand alone refrigerator and freezer a little over a year ago. I had custom cabinets built around the units and it looks beautiful. Too bad I've had constant problems with the temperature on my fridge part. Three times I had to throw away all of the food in my fridge because the temp went up n my food got ruined. Finally a repair man said it's an internal freon problem n can't be fixed. This was going on for about 3 months! So finally after having a$3000 fridge that's been broke more than its worked it was being replaced only now the model changed so I have a fridge next to a freezer that don't match! The fridge was delivered on Thursday and guess what it doesn't work and is leaking freon onto my wood floors! You know what I was told after being passed back n forth to 3 different customer service people? That a service man has to come and try and fix my supposedly brand new fridge 3 times before they will give me a new one! I was delivered a broken fridge and u want to come fix it! Unacceptable! Guess I have to get lawyers involved because I cannot take such a poorly run company anymore!

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8:28 pm EDT
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Frigidaire oven vent

The stove and oven work well so far; installed two months ago. I needed bisque color and options are very limited. The oven vent design is poor. The heat from vent blows in your face if your standing in front of appliance while the oven is on. Company states this is the way it is made and will not let customers speak to technical dept. I filed a review at frigidaires site but it isn't posted Model # FFGF3023LQ

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1:16 pm EDT

Frigidaire ice maker

The tech came out 4 times to fix my ice maker. And it still not fix only had my frigidaire refrigerator 7 months and been having problem with the ice maker ever since. The tech was suppose to call me back but never did. They are the worst company to deal with. Very unprofessional. And the tech does not know how to fix it.

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Online_Outreach_SPC
Augusta, US
Jun 17, 2015 2:41 pm EDT

Hello Friend,
On behalf of Frigidaire, please except our humble apologies on your recent frustrating experience.

Please allow us the opportunity to restore your confidence. We never wish such inconveniences upon our consumers and want to research your history with us. If you will, kindly contact us at SocialCare(at)Frigidaire.com with your full name in the subject line and all contact and product information in your email body.

Your concern will be reevaluated with our complete and full attention. We hear your voice and thank you for taking your time to share your important feedback, and again, our sincere apologies for your unsatisfactory experience.

Best regards
Online Outreach Specialist

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10:25 pm EDT
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Frigidaire potato sensor didn't shut off.. fire

On tuesday, may 12, 2015, I put a potato in the microwave, pressed the "potato" button on the automatic sensor, after a few minutes I smelled smoke, checked the microwave and the potato was on fire. The microwave was black inside, and no longer worked. My house was full of smoke.
I am writing this complaint after reading several other complaints on the same issue. The potato sensor does not shut off. This is a fire hazard, and I have not yet reported it to my insurance. This sounds like a recall issue. Do something before someone's house burns down and/or someone gets burned. I got this microwave in 2008. It has rarely been used, as I generally reside in a second home. I thought it was just the age of the microwave, but after reading several other complaints identical to mine. Odd eh? This needs to be resolved immediately.

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Online_Outreach_SPC
Augusta, US
May 22, 2015 11:56 am EDT

Hello Friend,
On behalf of Frigidaire, please except our humble apologies on your recent frustrating experience.

Please allow us the opportunity to restore your confidence. We never wish such inconveniences upon our consumers and want to research your history with us. If you will, kindly contact us at SocialCare(at)Frigidaire.com with your full name in the subject line and all contact and product information in your email body.

Your concern will be reevaluated with our complete and full attention. We hear your voice and thank you for taking your time to share your important feedback, and again, our sincere apologies for your unsatisfactory experience.

Best regards
Online Outreach Specialist

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5:35 pm EDT
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Frigidaire non existent customer service

Called frigidaire customer service (Cs) department. After waiting on line for 10-20 minutes each call, I was finally transferred to a supervisor. This process took 1 hour and 40 minutes. Everytime I asked to speak to a supervisor, the person insisted on helping me. When I told them I wanted a supervisor because I had a complaint against an employee in their cs department, they would put me on "hold". What they really were doing was placing me back in the phone query from the very beginning. Waiting again for the same cs department. This didn't happen just once but 6 (Sis) separate times. 1:40 minutes wasting my time. I will never purchase a frigidaire product again. Horrible cs

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Online_Outreach_SPC
Augusta, US
May 22, 2015 11:55 am EDT

Hello Friend,
On behalf of Frigidaire, please except our humble apologies on your recent frustrating experience.

Please allow us the opportunity to restore your confidence. We never wish such inconveniences upon our consumers and want to research your history with us. If you will, kindly contact us at SocialCare(at)Frigidaire.com with your full name in the subject line and all contact and product information in your email body.

Your concern will be reevaluated with our complete and full attention. We hear your voice and thank you for taking your time to share your important feedback, and again, our sincere apologies for your unsatisfactory experience.

Best regards
Online Outreach Specialist

Frigidaire In-depth Review

Product Quality:

Frigidaire appliances are known for their durability and reliability. Customers have reported that their Frigidaire products have lasted for many years without any major issues. The performance and efficiency of Frigidaire appliances are also commendable, with users experiencing consistent and satisfactory results. The overall build quality and materials used in Frigidaire appliances are of high standard, ensuring a long-lasting and sturdy product.

Product Range:

Frigidaire offers a wide variety of appliances to cater to different needs and preferences. They have appliances in various sizes, styles, and colors, allowing customers to find the perfect fit for their homes. Frigidaire also provides a range of features and functionalities in their appliances, ensuring that users have access to the latest technology and convenience.

Customer Service:

Frigidaire's customer service is highly responsive and helpful. Customers have reported positive experiences when contacting customer support, with representatives going above and beyond to assist them. The process of reaching out to customer service and obtaining assistance is easy and hassle-free. Frigidaire also ensures that issues are resolved promptly, leaving customers satisfied with their after-sales service.

Pricing:

Frigidaire's pricing is competitive compared to other brands in the market. Customers have found that they get good value for their money when purchasing Frigidaire appliances. The pricing is transparent, with no hidden costs involved. Frigidaire ensures that customers know exactly what they are paying for, making the purchasing process straightforward and trustworthy.

User Experience:

Installing and setting up Frigidaire appliances is a breeze, according to users. The instructions provided are clear and easy to follow, resulting in a hassle-free experience. The controls and user interface of Frigidaire appliances are intuitive, allowing users to navigate through the settings effortlessly. The user-friendly design and convenience of use make Frigidaire appliances a popular choice among customers.

Energy Efficiency:

Frigidaire appliances are equipped with energy-saving features and certifications, helping users reduce their energy consumption. Customers have reported significant cost savings compared to similar products from other brands. Frigidaire also demonstrates a commitment to sustainability by considering the environmental impact of their appliances. Users appreciate the eco-friendly approach taken by Frigidaire.

Warranty and Maintenance:

Frigidaire offers a generous warranty policy, covering their appliances for a considerable length of time. Customers also have the option to purchase extended warranty for added protection. Obtaining repairs and maintenance services for Frigidaire appliances is easy and convenient, ensuring that users can keep their appliances in top condition without any hassle.

Brand Reputation:

Frigidaire is widely regarded as a trusted and reputable brand in the industry. Customers have expressed their confidence in the brand, citing their positive experiences with Frigidaire products. The longevity and history of the Frigidaire brand further contribute to its reputation, with the brand consistently delivering quality appliances over the years.

Innovation and Technology:

Frigidaire stays ahead of the curve by integrating advanced technologies in their appliances. Customers appreciate the introduction of new features and improvements over time, ensuring that they have access to the latest innovations. Frigidaire appliances are also compatible with smart home systems, allowing users to control and monitor their appliances remotely.

Overall Satisfaction:

Customers have expressed high levels of satisfaction with Frigidaire products. The overall rating for Frigidaire appliances is consistently positive, with users praising their performance, durability, and user-friendly design. When compared to other brands, Frigidaire stands out in terms of overall experience. Many customers have stated that they would highly recommend Frigidaire appliances and are likely to repurchase them in the future.

How to file a complaint about Frigidaire?

1. Log in or create an account: If you already have an account on ComplaintsBoard.com, please log in using your username and password. If you do not have an account, you will need to create one by clicking on the 'Sign Up' option and following the registration process.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of the main issue you have encountered with Frigidaire. This title should be clear and to the point, allowing readers to understand the nature of your complaint at a glance.

4. Detailing the experience: In the complaint description, be as detailed as possible. Include key areas such as product quality, customer service, warranty, delivery, and repair services. Describe the nature of the problem with your Frigidaire appliance or service, including any model numbers or service identifiers. If you've had transactions with the company, mention dates, amounts, and any reference numbers. Explain the steps you've taken to resolve the issue, such as contacting customer support, and detail the responses you received from Frigidaire. It's important to describe how this issue has affected you personally, whether it's been a financial burden, inconvenience, or any other impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, warranties, or photographs of the product. Be cautious not to include sensitive personal information like your social security number, bank account details, or any other confidential data.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Frigidaire. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint, whether it's a refund, exchange, repair, or an apology.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Frigidaire or other users, so it's important to stay informed and engaged with the process.

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