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1.4 872 Reviews

Frigidaire Complaints Summary

83 Resolved
788 Unresolved
Our verdict: With Frigidaire's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Frigidaire reviews & complaints 872

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6:19 pm EDT
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Frigidaire appliances

I brought a xmas special from Home Depot stove refrigerator microwave and dishwasher all lemons buyer beware these appliances are terrible. The stove doesn't heat evenly. The microwave had missing brackets. The refrigerator shelves were cheaply made. The shelves on the doors keep popping loose. The dishwasher doesn't drain properly. Do not purchase this product and they every excuse with the warranty why they cannot repair anything Home Depot employee assured me the products for my home use

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5:08 pm EDT

Frigidaire factory authorized repair

I had my air conditioner repaired which began in 9/16 and ended in 12/16 due to factory lag in replacement parts. Yhe a/c unit was useless. I used it twice until 4/1/17 when the weather heated up. It was not any better than in 9/16.
Your service center said it was out of warranty, they could do nothing.

So sad for your loss of a customer. Consumer reports might like this story, as well as the bbb.

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Lori Moran
, US
Jun 21, 2017 3:49 pm EDT

I agree, Frigidaire does not stand by their products or warranties, you only get a big run around from the Frigidaire company and the contractors they have service their products.

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12:12 pm EDT

Frigidaire single wall oven

When I opened the wall oven door to place the baking dish in, the entire front glass both the outer black and inner plain glass exploded a huge bang throwing glass everywhere. Calling Fridgidaire customer service waiting over ten minute for an answer then a further twenty minutes for a supervisor. Explaining what happened, only to be told to call a service person for them to see what happened. I told Mr. William I can see what happened the front of the oven exploded and I can not find on line where to buy a new door After a further twenty minutes the argumentative Mr. William told me the wall oven was old and I did not have an extended warrenty ignoring the danger of the door exploding, said he would e mail the factory and get back to me.

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Lori Moran
, US
Jun 21, 2017 3:21 pm EDT

I purchased a frigidaire air conditioner 15, 100 btu unit we installed it in our wall, due to its size after only 4 months of use, we went to turn it on for the 2017 season, NO COLD AIR. So after spending several days on the phone with the people at frigidaire to correct the problem, they magically said it was out of warranty. My handbook and warranty says its covered up to 7 years, but according to the frigidaire repair hot line, the warranty expired without notice. They did say they would send a service repair man to my house at my own expense, but they would not cover the cost. HMMM after reading all the other complaints about frigidaire products and no solutions form the company, we ALL might have a class action law suit. If frigidaire does not want to make it right, we might have to compel them to do the right thing by their products and warranties.

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2:34 pm EDT
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Frigidaire over the stove microwave/convection oven

I bought this microwave (E130BM6CPSA) less than a year ago and the handle has fallen off. This has never been abused because there are no children in the house. I looked it up online and to my surprise this has been a common problem with Electolux microwaves for several years. I bought this thinking it was top-of-the-line but now I know better. I really do not expect much in the way of satisfaction from this company because they knowingly put junk on the market for people to purchase. I need to replace all of my appliances and I am not going to buy from Electrolux/Frigidaire. With so much competition why should I support a North American company that knowingly rips me off, I am going to purchase Korean, Japanese or Chinese in the future. I hope this does not fall on deaf ears because the company will be out of business if it cannot compete.

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6:59 pm EDT

Frigidaire my oven and refrigerator purchase

I am very displeased with these products I purchased on Feruary 26, 2016. I have had to have the service man come here three times already for a error message on the oven it read F31. He said he fixed it each time it still does it once in a while but we have figured a way to stop it by unplugging it for a while and plugging it back in. Which you would think no big deal but when you spend money on a brand new product you should not have to figure a way to get it to work properly. Now with the refrigerator we have had to replace the handles twice but low and behold this time I go to order it thinking it will be covered by the warranty I paid EXTRA money for but no! I have to pay $67.00 for ONE handle because it is not covered with the warranty and it was covered the last time because I had only had it a year. I am disappointed that I didn't do the research ahead of time because apparently your products cause people a ton of grief and I haven't seen many remarks where you have made it right and made the customer happy. I am hoping I can post how wonderful the customer service your company gave to me and how I am now pleased. It would be greatly appreciated that you rectify this situation for me for I have enough stress in my life I don't need it from the appliances I purchased BRAND NEW! I would hope you would agree. Thanks for your time. I hope to hear from you soon so I don't have to get the Better Business Bureau involved. I'm sure you have had this threat before and are now snickering at me but shame on you this should disappoint you as I am just a lone custkmer who put their trust in your company.

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8:27 am EST

Frigidaire refrigerator

I purchased a Frigidaire refrigerator September 2011 along with three other appliances...in September 2016 my ice maker broke and the freezer stopped working...my insurance ran out the day before...ugh...I called a repair company given to me by your customer service... $500 for parts and repairs...four months later the same thing happened...I called two repair services recommended by your customer service and was told the fridge is shot...I called Frigidaire Corporate office and they told me they would allow 30% off of parts...I explained I did not need parts fridge is beyond repair...said there is nothing they can do...I am 70 yrs of age and do not have another $1500 to lay out for a new fridge...so I am now without one...I would appreciate very much some consideration in replacing this for me...five years is not old...thank you. My account number is [protected]
model FGHB2844LE5

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3:41 pm EST

Frigidaire refrigeration issues - ice-maker not working

I bought a brand new refrigerator (27.19 cu. ft. French Door Refrigerator in Stainless Steel ) on June 2nd 2015 (Model# FFHB2740PS, Serial # 4A52013743)) from home depot (order # W370493622 ). My ice maker stopped working and they had the services come on 3/8/2016

On 4/25/2016, the services came in again to fix the issue because the ice maker stopped working.

Because I was so worried that this unit was crap and I shouldn't be having so much issue with it, I decided to buy an extended warranty.

I have had the same issue over 7 times and they refuse to do anything about it. The annoying part is every time I need to have the icemaker repaired, I have to take the day off from work because they will not do the servicing on a weekend. They have repaired the parts 7 times and under their contract, it should be replaced if they have repaired the same part 3 times. Frigidaire / Electrolux is refusing to replace the unit even though there is obviously something wrong with it.

I have tried numerous times to have this issue resolved but their customer service is rude and they just give people the runaround. I have to say, I will never buy a Frigidaire / Electrolux product in my life and I will ensure that everyone I know never buys it again.

Below are all the service repairs that has been done to date and I still don't have a working ice-maker

12/29/16 5/27/15 REFRIGERATION ISSUES, ICE MAKER, NOT MAKING ICE-NOT MAKING ICE ******* This is the 6th service call on this 1 1/2 yr old ref., Including a sealed syst THE INSULATION IN THE BACK WALL HAS ERODED, CAUSING THE WATER LINE TO FREEZE. THE WARMING PAD, REPAIR KIT FOR THIS HAS NOT BEEN EFFECTIVE. CUSTOMER IS GOING TO HOME DEPOT FOR A CUSTOMER SERVICE EXCHANGE. NO FURTHER ACTION NECESSARY ON OUR END.
------------------------------------------

What the factory has on file from prior service calls -

10/06/16 5/27/15 REFRIGERATION ISSUES, OPERATIONS, NO COOL-SERV CALL- NO COOL replace the evaporator fan motor, it was dead. check all functions after - okay 105547
[protected] MOTOR

6/07/16 5/27/15 IM NOT WORKING PTS STILL NEED TO BE RECOVERED NO TECH INFO

5/23/16 5/27/15 ICE MAKER NOT WORKING ON THE REFRIGERATOR INSTALLED NEW ICE MAKER ASSEMBLY CYCLED AND TESTED
[protected]

4/25/16 5/27/15 REFRIGERATION ISSUES, ICE MAKER, NOT MAKING ICE-I/M NOT MAKING ICE CHECKED AND REMOVED ALL ICE AT THE FAN MOTOR, RESET THE DEFLECTOR, THE CUSTSTATED THAT SHE WANTS THE UNIT REPLACED DUE TO THE PROBLEMS SHE IS HAVING WITH THE UNIT. I ADVISED THE CUST TO CALL CUST SERVICE DUE TO HER REQUEST

3/08/16 5/27/15 REFRIGERATION ISSUES, ICE MAKER, NOT MAKING ICE-IM NO ICE CHECKED AND FOUND THE SUCTION LINE ICE UP, I REPAIRED THE RESTRICTED SEALED SYSTEM, EVACUATED THE SYSTEM, , REPLACED THE FILTER DRIER, RECHARGED THE SYSTEM AND TESTED FOR LEAKS AND OPERATION., USED 1 [protected] (FILTER DRIER) FROM STOCK,

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12:06 pm EST
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Frigidaire refrigerator warranty service

My saga with a Frigidaire refrigerator repair began on November 21, 2016 and ended on February 16, 2017. This refrigerator had been used for five months and was still under Manufacturer's warranty. During this time (77 days), I made several phone calls to Customer service (all of which involved telephone call waiting for long periods of time to even speak to someone); had several appointments that were made and cancelled or rescheduled because of various reasons (part not received yet, wrong part ordered, scheduling errors); ensuring myself or someone to be home for the visit which usually had a four hour window attached to it); various other phone calls; and had two different service companies that made eight visits to my home in search of repairing the refrigerator. No one cared that I was inconvenienced for over two months without a refrigerator. I believe this issue could have been resolved much sooner, and without the stress and extra costs I experienced from not having a refrigerator, if a replacement refrigerator was given to me after the first or second attempt at fixing it. As it stands now the refrigerator has several new parts (the compressor was replaced twice) and was obviously defective when I bought it. I have had several Frigidaire products in the past without issue but I can assure you I WILL NEVER BUY ANOTHER ONE NOR WILL I RECOMMEND YOUR PRODUCTS TO ANYONE. Several of my friends and family have already opted to purchase other brands of appliances based on my experience.

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Myra Bernback
, US
Mar 13, 2017 10:07 pm EDT

frigidaire products the worst on the market. customer service horrible, warranties useless i think they were purpously made so rotten to create a market for dummies. am looking for attorneys for a class action suit no appliance co has that many complaints for all of their appliances .

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4:12 pm EST

Frigidaire refrigerator fghb2866pfea

To whom it may concern.

I purchased a frigidaire gallery refrigerator for $1, 913.24 in december 10, 2014 model #fghb2866 serial # 4a43324329 from lew white appliance, 934 federal rd brookfield ct 06804. See attached paid invoice.
Freezer on the bottom and ice maker in the refrigerator. A few months later we start noticing water dripping from the ice chute and the ice would come out “wet”. I called the lew white’s store and they told me to call frigidaire directly, since I have a one year warranty on it - they gave me frigidaire’s phone # to call. (I spoke to the owner mr white as well, and I got the same answer).
I contacted frigidaire on 10/1/15, and they scheduled an appointment with j&r appliance repair co. For 10/5/15 from 8am - 12pm. The technician replaced the sealing gasket in the ice maker. The problems continued - he came out again 10/14/15 and tried something else, but that didn’t resolve the issues. We called j&r appliance repair company directly to let him know, and joe told me that he couldn’t do anything else for us, and to please call back frigidaire and ask them to send over another technician from a different repair company that might have a different opinion and may could fix it. I called frigidaire again on 11/2/15 and they scheduled an appointment with cne appliance repair company for 11/5/15 and they came out and replaced the ice maker. Soon after that, it stopped working again. So, since they try to fix it for the fourth time without succeeding, then frigidaire agreed to replace it.
So, finally, frigidaire offered to replace the unit and a new one was delivered december 2, 2015. Model #fghb2866pfea serial # 4a53621062 - see attached delivery documentation.
Now, the second refrigerator started doing the something in november 2016 – water dripping – no ice and makes weird noises. I called frigidaire, they sent out a cne tech, he checked it all out and said that his boss was going to make a report to frigidaire, so they would replace the unit for us again. The tech added, that frigidaire has been having these problems with these refrigerators models since 2014 and that it’s a design issue. He also said that the company has fired 18 engineers because they can’t get it right. The tech also discovered a leak in the rear wall of the refrigerator which is a bad sign, he said. Please see pictures attached.
I also had to purchase a one year extended warranty so that I will be covered in the future. See attached paid receipt. This is totally unacceptable since this is a manufacturing defect, and they want the consumer to insure their defected product…and still selling this to the public without disclosing or correct the problem.
We have been waiting for a new part for over a month, which is on back order, so they say… every time I call frigidaire to check on the part, I ask to speak to a supervisor and they never connected me with one. They are just wasting my time over, and over. They all say the same think like they are “programmed” - they sound just like robots… this is very frustrating, and is affecting my health and my quality of life. I’m looking for my money back, and they can come and get this faulty product out my house, since I cannot trust their product any more. I have to buy the rest of my kitchens appliances it won’t be frigidaire that’s for sure. I am not confident that any repairs or replacement will resolve these issues. I spend my time, energy and have no enjoyment nor full use of my investment. This is very sad that people have got go through something like this.

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8:49 pm EST

Frigidaire refrigerator

We moved into a brand new house with a brand new refrigerator. The temperature was not keeping things cool and frigidaire was a nightmare to deal with. We had a repair man come out twice but over a few days to diagnose the issue. When he said it was the cooling board frigidaire made us bring an electrictian out at our own expense to make sure the power outlet was functional. As we knew it was and it was we then had the board replaced but we were without a fridge for 2 weeks, eating out every meal and paid out of pocket the expense of the electrition... not to mention customer service was beyond unhelpful. I will never buy another product and would not recommend to anyone. Just terrible.

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12:01 pm EST
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Frigidaire gallery refrigerator/ model - fghc2355pf9a

Just open the freezer and the left side panel inside the freezer is crack . from no where that crack shows in the left side panel a long crack, unbelievable. What should I do? only have the fridge for a year and a half and its broken. I 've never have a refrigerator that crack the inside panel out of no where, I believe is a factory defect and customer have to be called for a campaign and resolve this matter, I'm thinking really serious in calling a local TV news station friend to do report and people that has the same problem will claim their damages. . please help me out in this .

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7:10 am EST

Frigidaire electrolux ewmed7cjrr0

My high end dryer of only 5 years had a total malfunction! Meaning my machine died on me because of a manufacturing default which they tell me is not their fault! lol
The dryer motor that is supposed to be stationary and is secured by a $5 or so clip, simply wore out! This in turn caused the motor to twist to the right, thereby moving the wiring harness close enough to drum belt. In time the belt wore into the wiring harness and eventually shorted out my dryer!
At first customer service seemed to care and they assured me they thought that something could be done for me! I was promised an answer before the end of the day! A week later and I was calling them because I never heard back! After about an hour of waiting on the phone, I finally got through! The lady was very nice and apologized for no one getting back to me!
Essentially I was told that my problem was no fault of Electrolux as it was out of warranty and an old machine... really? 5 years is an old machine when they should last 10-15 years!
I again explained about their obvious design flaw and the danger in the problem that I experienced and that shorting out 220 wires is not something to take lightly! Even the service tech that I paid for agreed he had not seen that problem and how dangerous it could have been. Electrolux did state they received the report and thanked me for that.
Still there was nothing they would do... incredible to say the least!

We, as smart consumers buy high end machines and, we should only expect them to last 5 years! Shouldnt we feel safe in having them?

I am TOTALLY disappointing in your response and lack of care for a safety issue!

As I am not happy to simply buy a dryer and have a mismatched set...

I will simply find another manufacturer and buy a new set!

I will never buy your products again...

Do you care? I will also be a strong advocate in telling everyone I know about what happened and let people know NOT to buy your products!

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1:59 pm EST
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Frigidaire refrigerator (all refrigerator) model fprh19d7lf0

My Frigidaire professional all refrigerator model FPRH19D7LF0 has completely failed three times since I purchased it five years ago. Each repair has involved key components such as the evaporator, heat exchanger and compressor. I am now looking at a repair bill of over $600. I feel like I have a "LEMON" and have requested a replacement unit from Customer Care at the corporate level. They have neglected to respond to me. Once again, I have lost hundreds of dollars of food and have a non operational refrigerator.

I was Frigidaire to stand behind this unit.

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12:50 pm EST

Frigidaire refrigerator

I bought a side by side refigerator in 2014 summer, I also have extended warranty. Last year 2016 I saw cracks in the inner walls of the refrigerator I called service a tech came out and right of the bat was told this was not covered. I called customers service spoke to 4 agents all said the repair was covered.so a second technician came out after a week he did not have the material to repair so he called it in and I was told to call in to setup a day and time for a technician to come by .we did this for 2 months .I called and wanted to speak to a supervisor got 3 to speak to then I asked to speak to the president or vice president of the company and was flat refused. I was also told if I did not want any superior then I would not be able to speak to anyone higher up .the repair is awful they put TAPE IN THE INTERIOR OF THE REFRIGERATOR IT LOOK HORRIBLE .I ASKED TO SPEAK TO SOMEONE IN PRODUCT AND CUSTOMER RELATION DEPARTMENT AND I JUST CANNOT GET ANYONE .I WILL NEVER BUY FRIGIDAIRE EVER AGAIN AND WILL DO WHATEVER I CAN TO CLOSE THIS BUSINESS DOWN I WILL REACH OUT TO ALL MEDIA TV AND YOU TUBE AND PUT PICTURES ON LINE .IF THE PRESIDENT OF FRIGIDAIRE WANT TO TALK CALL ME IF NOT YOUR GOING BANKRUPT [protected]

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2:49 pm EST

Frigidaire fridigiare model #fgmc3065pfd - micro/oven wall unit - serial #[protected] previous serial #af53801355

I have had nothing but problems with the above model and am now on my second replacement and still having problems. My unit needs to be replaced. First purchased above on 12/5/2015 when had problems with micro wave door not opening and oven racks to tight for oven interior. It was replaced on 3/11/2016 but now having problems with microwave oven door again not opening when delivered but delivery men were able to open it up but after they left it did the same thing and I called them and they told me to just contact Fridigiare and tell them but when I did they said it was too late as I should have not accepted the unit. Does that make sense to you. Not really. I have had the service men out several times for this and they said when they got there that they don't have proof and next time it does it to record it so we did and had service out again and they said even after looking at the video that then next time it does it just call them and they will come right out so they can see it not opening. There is also a problem with my oven as steam only comes out of one of the vents and when I was cooking in the oven roasting every time I opened the oven door the steam came out and hit me in the face as if it wasn't venting properly. I think this unit should be replaced with one that works. I don't have faith in keeping this one as I hardly even use my micro or oven for fear of things not working again. These thinks happened when I had company for dinner and it was embarrassing as I couldn't get the rice out of the microwave. I have names and numbers of everyone I spoke to or that came out as well as a video and would like current CEO's name and address and contact information as I would like to know what he is going to do about this. I am sorry that I remodeled my kitchen now and for 35 years all my appliances worked just fine. Please help me with my problem.

Sincerely

Diane Arata
445 Wood Hollow Drive
Novato, CA 94945
[protected]

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3:14 pm EST

Frigidaire frigidaire gas dryer

Frigidaire gallery dryer caught on fire

Model GLGR1042FS

s/n
XD71707067

Purchase date
05/09/2007

This gas dryer unit caught on fire on Nov 16, 2016, it is my belief it should be treated as a product defect issue, it really could have burned our whole building down, tenant informs that fire department stated it was lint inside a dryer cavity after the lint screen that caught on fire, that it was not the exhaust duct. It is my view this is serious and the public should be notified that this dryer can catch on fire on the inside of the dryer.

I called Frigidaire phone support on Nov 17, 2016 at [protected] and spoke with a supervisor Tonya #1763, she informed me since unit is out of warranty there is nothing Frigidaire will do to address my issue, I told her I think that is a mistake by Frigidaire for such a life safety issue and I believe Frigidaire may already know (and certainly by today November 17, 2016 they know from my call with them) about this product issue and has not informed the owners or the public. She said they have no recall information on this product. It doesn't sound like they will do anything, and it is my belief that the public needs to know. Check your Frigidaire gas dryer model number and investigate to determine if it might be a dangerous product. Overall, I believe I have had bad luck with Frigidaire appliances that include this, one of their washing machines, a dishwasher, and a refrigerator.

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7:20 pm EDT
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Frigidaire frigidaire gallery french door refrigerator fghb2844lfe / ice maker - back wall moisture

After finding information online today, 9/15/15, about the class action law suit against Electrolux/Frigidaire for faulty ice makers on this model FGHB2844LFE, and many others produced [protected], I would like to share my disappointing experience with Frigidaire and it's authorized service providers. Our model was manufactured in 2012, serial 4A24913502, but appears to have the same issue. It has been a year and a half since the first two service visits by authorized providers to try to diagnose the problem with our ice maker. One failed to diagnose. The other replaced the ice maker housing which had cracked during the ice overflow and told us should resolve the problem, but it did not. After the second attempt and several hundred dollars spent on parts & service, we gave up & began buying bagged ice. Finally in July 2016 we decided to try another authorized service provider to see if a third company could identify the problem with the ice maker. On 7/15/16, Appliance Man diagnosed moisture on back panel as the reason for the faulty ice maker, and also a bad freezer gasket. We were told Frigidaire would pay for the back panel kit insulation - part and installation - needed to resolve the back wall moisture issue. We paid for the replacement freezer gasket and installation. The parts arrived and were installed 8/29/16. As of 8/31/16, the ice maker was still not working so the technician returned & concluded we must have a bad inlet valve due to the extended period of non-use during the year and a half the ice maker & water dispenser were not working. He did not replace the inlet valve that day because we were not convinced that was the problem. We went out of town for an extended labor day weekend and when we returned, found our freezer FILLED with frost/ice crystals. We have NEVER had a problem with the freezer containing frost/ice crystals until now - after installation of the back panel insulation and the new freezer gasket. I reported this to Appliance Man and their technician returned on 9/12/16. On 9/12, he both removed and adjusted the freezer door and also discussed the situation by phone with a Frigidaire technician while completely disassembling & reassembling door and drawer mechanisms. He also used a hair dryer to melt all of the frost and to defrost the frozen reserve tank, which seemingly enabled the ice maker & water dispenser to begin working. The next day, 9/13/16, the ice maker was partially filled with frozen water (like a frozen pond - not ice cubes) and leaking water onto the floor through the door dispenser and along the inside back wall of refrigerator, and the freezer was already beginning to fill again with frost. In addition, two parts have now fallen from somewhere in the ice compartment into the ice reservoir. As of 9/14/16, the freezer is now FILLED with frost again and the ice maker has been turned off. The owner of Appliance Man, the only authorized servicer in two years of service calls to actually diagnose the back wall moisture and try to help us, spoke with me and said they will refund the monies paid thus far for their services because at this point, they do not know how to fix our refrigerator. This was the fourth service call in two months. Since the back panel kit was installed 8/29, the issues with this appliance have multiplied. We started out with a defective ice maker - now we have a defective ice maker, a leaking refrigerator & ice maker, and a freezer filled with frost. If your authorized service providers cannot repair your appliance, what do you suggest we do?
I have been in contact with Frigidaire customers service by phone and email and in short, I was told there is nothing they can do because we did not purchase extended warranty. I was also told to follow up with the service provider because their work is guaranteed for 30 days. Separately, I have posted these details to Frigidaire Facebook page, and a representative named Melinda has asked me to message her with refrigerator & contact details, which I have done today. I sincerely hope she will be more helpful than the other representatives I've dealt with thus far.
Thank you & kind regards,
Susan

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7:39 pm EDT
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Frigidaire frigidaire side-by-side refrigerator (2016)

Buyer beware! Our $1100 side-by-side refrigerator (Model: FGH52655PF5A) has developed an 8 inch crack on its right interior wall. We notified Frigidaire and a rep came to our home and took pictures. The pictures were e-mailed with a description to Frigidaire. We received a call the next day from the rep in our area. We were told the crack was cosmetic and an epoxy kit could be used to seal the crack. Independent refrigeration specialists told us this crack would affect the functioning even if "fixed". We could expect frost issues, additional moisture and even mold. This refrigerator was purchased at the end of December, 2015, but we did not receive delivery of it until mid-January, 2016. It is 8 months old and Frigidaire refuses to stand by their product. Our son, who originally purchased this product for us, recently contacted Frigidaire about this product to no avail.

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1:10 pm EDT

Frigidaire side-by-side refrigerator

Purchased a Frigidaire side-by-side model FFHS2311LWPA serial number 4A61414139 in April 2016. Had a repairman out on the refrigerator on May 6 and 10. The freezer side of the unit had ice/frost building up on the outer door and the ice maker ran water that would freeze at the entry point. Had a different repairman both times. Both times they used a hair dryer on the freezer door seal. Said that would fix the problem. Said nothing was wrong with the ice maker. This unit makes the most horrible noises I have ever heard. It bangs, chatters, pops, makes a scratching noise amongst other weird noises. Both repairmen said it is because the company no longer puts any insulation in the sidewalls. Is this true? If so, why is the price so high if it is an inferior product? I have had Frigidaire products in the past and never had a problem with them. I would like some satisfaction on this problem. I purchased the item as an appliance package since we moved into a new home and needed all new appliances. I purchased them from Lowes (Henderson, Texas) and the store manager refuses to accept any responsibility for the quality of the product.

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10:20 am EDT

Frigidaire refrigerator

Mr. Shaw, (Ceo of frigidaire / electrolux)

I will advertise this on my personal facebook page as well as my business page (To call attention... - to, practice of calling public attention to one's product)

Can I have everyone copy and paste this to frigidaire facebook page - so frigidaire thinks it's alright to take bad reviews down and delete the person who posted? We will make sure this review gets around cyber until something or someone calls this lady!

In august 2012 I bought a frigidaire model # fphn2899lf6 serial# 4a22709539 paid $3000.00 since that time it has failed 6+ times I purchased a extended service (That is now expired) had a service guy come out this weekend and was told there is a leak and its internal on top of it being internal its a sealed unit and this has probably been the problem from the start, refrigerator works fine for now until the rest of the freon leaks out freezer is cold but not freezing. Called frigidaire and explained to them what was going on and there response was we stood buy our agreement (One year) and I was pretty much on my own.. After more complaining with them on the phone agent shawntel made an offer she would give me 50% off on parts needed to fix the problem but I would have to pay for service. I thought this unacceptable as this is a sealed unit. I asked to speak to her supervisor she put me on hold came back and said her supervisor was busy and that she (Jennifer brown) would call me back in 1 or 2 days I asked if this was normal and she told me yes (Wow) all I can say is dont buy a frigidaire go to a company that will stand by there product no matter what! Maytag here I come

You see mr. Shaw i've done all I could do with making phone calls to frigidaire I even got a response from melinda (On facebook) asking me for all the invoices and that they would review them she never gave me a fax number or a e-mail to send

I know you can pull my information from serial number I would hope that you would have someone from your office call me so that I can explain what's been going on and do something about it!

Regards,
Lisa mora

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Frigidaire In-depth Review

Product Quality:

Frigidaire appliances are known for their durability and reliability. Customers have reported that their Frigidaire products have lasted for many years without any major issues. The performance and efficiency of Frigidaire appliances are also commendable, with users experiencing consistent and satisfactory results. The overall build quality and materials used in Frigidaire appliances are of high standard, ensuring a long-lasting and sturdy product.

Product Range:

Frigidaire offers a wide variety of appliances to cater to different needs and preferences. They have appliances in various sizes, styles, and colors, allowing customers to find the perfect fit for their homes. Frigidaire also provides a range of features and functionalities in their appliances, ensuring that users have access to the latest technology and convenience.

Customer Service:

Frigidaire's customer service is highly responsive and helpful. Customers have reported positive experiences when contacting customer support, with representatives going above and beyond to assist them. The process of reaching out to customer service and obtaining assistance is easy and hassle-free. Frigidaire also ensures that issues are resolved promptly, leaving customers satisfied with their after-sales service.

Pricing:

Frigidaire's pricing is competitive compared to other brands in the market. Customers have found that they get good value for their money when purchasing Frigidaire appliances. The pricing is transparent, with no hidden costs involved. Frigidaire ensures that customers know exactly what they are paying for, making the purchasing process straightforward and trustworthy.

User Experience:

Installing and setting up Frigidaire appliances is a breeze, according to users. The instructions provided are clear and easy to follow, resulting in a hassle-free experience. The controls and user interface of Frigidaire appliances are intuitive, allowing users to navigate through the settings effortlessly. The user-friendly design and convenience of use make Frigidaire appliances a popular choice among customers.

Energy Efficiency:

Frigidaire appliances are equipped with energy-saving features and certifications, helping users reduce their energy consumption. Customers have reported significant cost savings compared to similar products from other brands. Frigidaire also demonstrates a commitment to sustainability by considering the environmental impact of their appliances. Users appreciate the eco-friendly approach taken by Frigidaire.

Warranty and Maintenance:

Frigidaire offers a generous warranty policy, covering their appliances for a considerable length of time. Customers also have the option to purchase extended warranty for added protection. Obtaining repairs and maintenance services for Frigidaire appliances is easy and convenient, ensuring that users can keep their appliances in top condition without any hassle.

Brand Reputation:

Frigidaire is widely regarded as a trusted and reputable brand in the industry. Customers have expressed their confidence in the brand, citing their positive experiences with Frigidaire products. The longevity and history of the Frigidaire brand further contribute to its reputation, with the brand consistently delivering quality appliances over the years.

Innovation and Technology:

Frigidaire stays ahead of the curve by integrating advanced technologies in their appliances. Customers appreciate the introduction of new features and improvements over time, ensuring that they have access to the latest innovations. Frigidaire appliances are also compatible with smart home systems, allowing users to control and monitor their appliances remotely.

Overall Satisfaction:

Customers have expressed high levels of satisfaction with Frigidaire products. The overall rating for Frigidaire appliances is consistently positive, with users praising their performance, durability, and user-friendly design. When compared to other brands, Frigidaire stands out in terms of overall experience. Many customers have stated that they would highly recommend Frigidaire appliances and are likely to repurchase them in the future.

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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of the main issue you have encountered with Frigidaire. This title should be clear and to the point, allowing readers to understand the nature of your complaint at a glance.

4. Detailing the experience: In the complaint description, be as detailed as possible. Include key areas such as product quality, customer service, warranty, delivery, and repair services. Describe the nature of the problem with your Frigidaire appliance or service, including any model numbers or service identifiers. If you've had transactions with the company, mention dates, amounts, and any reference numbers. Explain the steps you've taken to resolve the issue, such as contacting customer support, and detail the responses you received from Frigidaire. It's important to describe how this issue has affected you personally, whether it's been a financial burden, inconvenience, or any other impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, warranties, or photographs of the product. Be cautious not to include sensitive personal information like your social security number, bank account details, or any other confidential data.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Frigidaire. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint, whether it's a refund, exchange, repair, or an apology.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

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9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Frigidaire or other users, so it's important to stay informed and engaged with the process.

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