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4.4 2640 Reviews

Freelancer.com Complaints Summary

110 Resolved
385 Unresolved
Our verdict: When using services from Freelancer.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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H
11:59 am EST

Freelancer.com they are simply fraud

Not to work on this. They will keep your money and will waist your hard time.
One of my contractor buy a my service on freelance market. He bought the service and after the work complete he released the mile stone amount.

When i tried to withdraw it site told me status pending for 15 days, after 15 days nothing happen and no mail i got, i tried again and for my shock when i get nothing in a week.
I wrote to them them that why are you not releasing the money, they replied that you contractor is suspicious.

When i asked if you know that he is a fraud why you allow him to purchase and why you took his money, and if you got the money pay it to me. They replied they has they write as per their terms.

Suggested me to contact the contractor and asked him to solve his issue with freelancer.com

Never use this site, they are simply fraud.

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Content Yogi
, IN
Nov 30, 2012 12:58 am EST
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I went through the same agony with these thieves. How can they hold up funds for 15 days and only let us know on the due date (the day they committed the transfer will be done) that I have to go through a verification process? After providing all the information, they again say that they need more info about the relationship with the buyer. Anything I wrote (I wrote 3 times), they would come back for more info. I can only provide so much information about anyone I do business with. I wouldn't bother who introduced him to freelancer.com or what he has done with freelancer.com. All I am worried about is doing business and getting my money for the services offered.

I hope authorities take note of this and take legal action against this organization

ComplaintsBoard
G
6:09 am EST

Freelancer.com what kind of crooks are these

They've charged my credit card 10 times for over $400 on a $300 project. I've contacted them more than 5 times to fix the issue but all they could tell me is 'we can't resolve your issue until you validate your account.' To validate the account, I have to provide them with another credit card, paypal or bank account information. Furthermore, when I asked them to remove my account because I am tired of dealing with these con-artists, they told me they will not delete my account until I validate my account. What kind of crooks are these?

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8:12 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Freelancer.com freelancer.com stole 5,000 from me

First of all freelancer.com has no phone number that is hint number 1 not to use them. They also have horrible customer service. Today i just found out that they tried chargeing my credit card 5, 118.01 i have no idea why and they dont even care. Plus they gave a freelancer 100.00 on top of it today claiming it was over a project he did and he didnt even do anyhting for me for that project. This company is the worst freelance company in the world. I own a freelance company so we do allot of sales and they limited my account and gave them all my personal info to have them activate my account now i have to cancel my bank account and get a new social and now report them to the bbb this whole company screwed up. I hope they close down. Someone in there verification department basically is trying to steal my identity.

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dasdadasdsfdsf
, US
Jan 15, 2013 10:38 am EST

freelancer needs to be more secure

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W
6:56 am EST

Freelancer.com stay away from this website

Terrible - Matt Barrie cannot know what is going on ! He cannot know about all the fake IDs and fake emails and proxy servers that are being used on his site - he claims to be up there with the likes of Richard Branson - well he needs to emulate Sir Richard and get back in control of his Freelancer.com website before his staff ruins it for him!

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11:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Freelancer.com no support for members

I recently won a dispute on Freelancer.com. The freelancer who lost the dispute is now targeting me by posting fake projects which I am awarded and then the client vanishes - not only have I paid a commission to freelancer.com at the outset of the project (which they refuse to refund!), the fake clients who use proxy servers to pretend they are in other countries other than Asia - then leave me negative feedback in an attempt to ruin my reputation.

When I asked for support from Freelancer.com - they said there was NOTHING they could do! I contacted the Google Team and told them about the fake IDs on Gmail and they were very supportive.

Freelancer.com - you need to wake up and look after the honest people who are registered on your site!

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AllAboutPrinciple
Hempstead, US
Dec 29, 2012 9:58 pm EST
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Hi Will;
Did Max ever reply to your e-mail? it's been 2 months now and am still waiting for a reply I wonder if Max even exist.

Thanks

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maxfromfreelancer
, PH
Nov 20, 2012 1:23 am EST
Verified customer This comment was posted by a verified customer. Learn more

@Samplesafe. Hello.This is Max and I work for Freelancer.com. It is regrettable that this has happened to you. Please allow us to help you. Please send your username and freelancer that you dealt with to max@freelancer.com. We will look into your concerns . Thank you and we hope to hear from you soon.

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willwilliam
Burford, GB
Nov 11, 2012 12:10 pm EST
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The site is not very fair - I sent them this message:

"Until the matter is resolved I am hesitant to use your website because the environment you offer is NOT at all transparent and as such too dangerous."

ComplaintsBoard
G
5:54 am EDT

Freelancer.com this website uses fake contractors to do &work& for individuals such as myself

This website uses fake contractors to do "work" for individuals such as myself. When the work isn't completed they then try to hold your Paypal deposit ransom for you to pay them an additional "resolution fee" I put in a ticket and got this response.

"We regret to hear about the undesirable experience you had with this concern. However, that's really how the process works. An Arbitration fee is necessary for the dispute to progress.

The dispute will stay on it's present stage, if you don't want to pay the Arbitration fee for $ 5 USD.

Your understanding very much appreciated.

Let us know if you have other concerns."

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maxfromfreelancer
, PH
Nov 06, 2012 3:02 am EST
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Hi Grimees. My name is Max and I work for Freelancer.com. I regularly visit complaintsboard.com to help users with their concerns about the site and I came across your post here. I would like to assure you that Freelancer.com does not create fake accounts/contractors. We are not in the business of defrauding people of their money. We always encourage users to resolve disputes between themselves but we offer our Dispute Resolution Service as an alternative of last resort should the parties are unable to reach agreement.
I would like to help you. Please send you username to max@freelancer.com and I will assist you with your account concerns. Thank you and we hope to hear from you soon.

ComplaintsBoard
T
7:58 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Freelancer.com freelancer.com stole my money about 700$

This is the second time they reversed payment. They don't even notify me before payment reversed. I had to find out what made my balance negative. it's been 6 months after first payment reversal not even got a clue about what happend to the funds. first time 170$, second time 500$ . What a hell?

Strong advice: Freelancer.com is hell. It's better to get payments directly from employers or find another good site to work,

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AllAboutPrinciple
Hempstead, US
Dec 29, 2012 9:59 pm EST
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Hi TD;
Did Max ever reply to your e-mail? it's been 2 months now and am still waiting for a reply I wonder if Max even exist.

Thanks

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maxfromfreelancer
, PH
Oct 29, 2012 3:38 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi tdsolomons. My name is Max and I work for Freelancer.com. I regularly visit complaintsboard.com to address user concerns about Freelancer.com and I came across your post here. We appreciate the feedback. It is unfortunate this has happened to you. I'd like to help. Please send an e-mail to support@freelancer.com or max@freelancer.com and we'll assist you with your account issues. Thank you and we hope to hear from you soon.

ComplaintsBoard
L
6:55 am EDT

Freelancer.com stay away from this one

Hi i were A well Established User on freelancer, Earned a lots of money & review But just 1 day My friend Has transfer the Money in user a/c he & me were not aware of it that this for paying bonus because we were a freelancer not employer, they made our a/c limited, even they block my friend's client a/c too, & made a reversal of $200, but just think they charged both of $15 For transferring the money, now think action was a mistake in view of freelancer but they charge us for this after that they asked me for some government issued id proofs & All, i submitted all the documents, & They Again Asked for different id proofs & again i submitted, but they said this is not of our standard, now what standard does they want - i submitted my pan card, voter id card, bank statement, driving license & all that was belonging to Gov.of india. now what extra standard they need the there is no customer service for verification dept. they just have a web potal & you need to upload the files, & They will send you the mail with no reply tag So you can not get back to them with any issue . after that they closed my a/c when i were having $1250 in my a/c now just think what i lost. after that when i tried to talk with support they said sorry we closed your a/c permanently & there is no procedure policy to open back an which is closed, & he gave me some rules number, which i accepted when i created that a/c
What A f----k - rule1- freelancer can terminate any a/c without any reason at anytime
rule2- when freelancer will close any a/c due to anything whatever money that will in our a/c they will took it from our a/c

it's all about a scam that freelancer make with user

i must appreciate this blog - for making sense of verify id & time of signup

if they were not having any direct transfer policy for freelancer o freelancer why did they enable it for us their system should ask why you want to transfer the money & they should verify it first,

When They Closed My A/c That Was having money Approx $250, That was earned By Me by a hard work, But they Closed My Account without giving my money

You Hungry Dogs That was the money -Earned By A very Hard Work, Not your father gave me that money - That you just Referred me for fu--ki--n rules & Closed My A/c.

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Likn
, US
Dec 06, 2012 1:12 pm EST

I would like to tell my experience. is when a fake employer accepted all bids, and no response for the project. But freelancer charged fee deduction of the percentage from the project price., freelancer can charge fee.., but the employer should pay for the milestone. then we can pay the fee, but for fake employers, and dummy employer, we are getting burning our pockets with the fee.

I hope its a bit hard.. and suffering like this.

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maxfromfreelancer
, PH
Oct 29, 2012 4:13 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Loushen. My name is Max and I work for Freelancer.com. It is unfortunate that this happened to you. Freelancer.com will only close accounts if the user has committed serious infractions. Be assured that Freelancer.com meticulously reviews all of the transactions and records before making this decision. If the closed account has funds in it, be assured that these will be returned to its funding source. I'd like to help. Please send an e-mail to support@freelancer.com or to max@freelancer.com and we'll assist you. Thank you and we hope to hear from you soon.

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Narinderverma
, IN
Oct 26, 2012 11:40 am EDT
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Almost same story with me.

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A
5:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Freelancer.com project details does show on search engines even though you paid to keep it private

On Sept 30th I contacted Freelancer.com support team to report that I pay for my project details to be hidden from search engines. But when I search my user name all my project detail comes up in the search engines. I ask them why, if am paying to keep my poset private? So I ask them to justify this I need to change my user name from my companies name and they said no. This isn't right I pay for something and freelancer did the opposite so anyone searching my company can see projects that I am working on or have worked on. Back in the days you could change your user name so it is possible. I have a good reputation on freelancer.com and have been a user of this site for six years now and I can't believe the customer service non help that I am receiving to justified this issue. I have even reach out to Alaister Low Director of Customer Experience, and he has yet to responded to me or even have someone else look into this matter. SO before you spend $10 to hide your project details from search engines, think again.

Read full review of Freelancer.com and 2 comments
Update by AllAboutPrinciple
Dec 29, 2012 9:56 pm EST

Still Haven't received a reply back from you yet Max @ Freelancer.com

Update by AllAboutPrinciple
Oct 26, 2012 7:03 am EDT

Hi Max;

I sent you a email with the info you ask for since Oct 20th, and I haven't received a reply from you as of yet.

Thanks

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Ehsan Hosseini
, IR
Sep 01, 2013 6:52 am EDT

Freelancer.com is a big lie and scam site which is non profitable!
damn Freelancer.com damn Scamers.

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maxfromfreelancer
, PH
Oct 18, 2012 2:04 am EDT
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@AllAboutPrinciple. Hello. My name is Max and I work for Freelancer.com. I regularly visit complaintsboard.com to address user concerns about Freelancer.com and I came across your post here. We appreciate the feedback. I'd like to help you. Please send your username to max@freelancer.com and I will help you resolve your account issues. Thank you and we hope to hear from you soon.

ComplaintsBoard
B
2:14 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Freelancer.com has left an official reply on this complaint.

Freelancer.com this is actually the worst out of all the freelance sites

This is actually the worst out of all the freelance sites! They have a very very bad payment system set up where you put money in escrow/milestone until the the person is done with the project. The problem is, if the person never completes the project and never logs in to their profile again, you money will sit in escrow and it cannot be removed until the other person cancels the project! This means you have to file a dispute and then pay for arbitration if nothing happens after that. That on top of the fees you lose for posting and awarding a project are ridiculous. This website is a joke and basically a cash cow for the people who are running it because they make their money off fees and stupid $#*! like that! I $#*!ing hate this website and am in the process of bringing a lawsuit against them as we speak!

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d4rk3lf
, Yugoslavia
Dec 07, 2015 7:30 am EST
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I am at Freelancer for last 5 years. Completed tens of project, and earned them a tons of money.
Last job was for $500 sum, where Freelancer immediately taken their fee of $45, and I did a job, and client just refuses to pay me.
I've contacted Freelancer stuff both on life chat, both on the ticket. Some said to me that all they can do is sent a mail to client to pay me. Some tells me if I have a proof that I did a job, I should send them. I did that (proof from skype that client agreed to pay me, and also a finished work), and nobody cared to even download that. They keep closing my tickets, like the matter is solved, and it's not.
This is the WORST support on any Freelancer site. Why they take fees if they can't protect me?

I am willing to join lawsuit with Biveide, he can just leave a contact here, and appart from lawsuit I am willing to start some sort of campaign to warn people about this site.

Best regards,
Bobi

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Sacha Kurt
, US
Aug 08, 2015 12:38 pm EDT

The worst customer service as well.

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Muniraj Chennai
, IN
Apr 26, 2013 12:12 am EDT
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i agree with the Biveide, freelancer.com is the one of the worst site for freelancers as well, if you need a job you have to invest 5% of money advance to freelancer.com with out worrying about employer will pay or not. if you are awarded 5000 USD project, you have to pay 250 USD to freelancer.com at beginning of job if employer cancels the project in next hours, you lost your 250 USD. it is a most stupid concept i never seen on other sites, please please please avoid using freelancer.com. I am a employer/Freelancer in freelancer.com with good reputation. if i get any project more then 1000 USD i will call my client to Elance. and Freelance.com introduced new fees extra 5% while you bid, the only good news is, this will be deduced once employer pays

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maxfromfreelancer
, PH
Oct 16, 2012 2:53 am EDT
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Hi Biveide. It is unfortunate you feel this way about our site. It is possible to get your milestone payment back through our Dispute Resolution Service. You won't need to pay for the 1st stage of the arbitration. If the freelancer doesn't respond to the Dispute within 4 days, you'll get the milestone payment immediately. You will only need to pay the fee if your dispute goes into the final stages of the arbitration.

You can also get a project fee refund. You can file a ticket and ask for a project fee refund for the uncompleted project. Our Support Teams will work on the request and do their own investigation. Once they’ve established that the freelancer doesn't want to continue with the project, we will release the refund. We would really like to help. If you have other account concerns, please send an e-mail to support@freelancer.com or to max@freelancer.com and we'll help you resolve them. Thank you and we hope to hear from you soon.

ComplaintsBoard
S
2:05 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Freelancer.com - stay away from these thieves and liars

I have had really bad experience with Freelancer.com, all I can say is most of the reviews I have read on this are correct. They are thieves with bad customer support, who always lie and even they don't know what exactly is going on with your account. I loaded funds from my payoneer account to freelancer.com, I also received a dispute resolution payment...

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H
3:16 am EDT
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Freelancer.com stole my money

I am having really bad experience with Freelancer.com, all I can say is most of the reviews I have read on this are correct. They are thieves with bad customer support, who always lie and even they don't know what exactly is going on with your account.

I loaded funds from my payoneer account to freelancer.com, I also received a dispute resolution payment from my client, I converted it into USD and tried to withdraw funds, I received email with due date of withdrawal and after 2 days the request vanished from their site. After making another request, the same thing happened after 2 days. I contacted the Liars, initially they said 'The client doesn't have phone verification' so the funds can be transferred. After telling them its not my job to get the phone verified. They sent me another email that my funds will be refunded soon. Then after 3 days I again asked for my payment they said "Funds won't be transferred, as we only pay for earnings not Deposited Funds" I got really upset. That its my MONEY which I transferred from Payoneer.com to Freelancer. The client also approved my disputed payment it got transferred to my account and now these Thieves aren't giving me my money. Even the FUNDS I got transferred which has nothing to do with this LIARS they are not giving it back...

I want JUSTICE...

LASTLY to all CUSTOMERS and FREELANCERS, DON'T USE THEIR SITE, THEY ARE THIEVES AND LIARS... instead work on VWORKER and ELANCE.

Read full review of Freelancer.com and 1 comment
Update by Humble_A
Oct 15, 2012 7:53 am EDT

Just take a look at this image taken from my a/c, and check the withdrawal date... (the money which I haven't received).. it was 74$ and then I was told I will get $50 and then I am getting this in my Withdrawal request window...

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Update by Humble_A
Oct 15, 2012 4:45 am EDT

Hey Max! My issue is still outstanding. I haven't got the 50$ moved to my account (and its day 5 today). I got an email from your side yesterday that my COMPLAINT TICKET is CLOSED... and now I don't see any transaction into my card account... and the FUNNY THING is on your site in my withdrawal - the date for $50 withdrawal is showing as of the year 1970... :) Good one ain't it?

Update by Humble_A
Oct 12, 2012 9:24 am EDT

Max, I have got an email from your support that $50 will show in my card account in next 5 days... lets see when they do, I will inform you... also I need you to sort out the remaining funds problem as its not my headache if the client hasn't got phone verification for which you are holding the remaining amount (which makes no sense).. Elance has phone verification and no Worker or Contractor can make an account without completion of phone verification. This is YOUR RESPONSIBILITY and YOUR SYSTEM and PROCESS SHOULD FACILITATE THIS...

Update by Humble_A
Oct 12, 2012 9:16 am EDT

Hey Max: now U.S$ 50 which were showing in my account are now gone and my pending request is showing that I don't have enough funds... wow... what CROOKS and how cool your help is

Update by Humble_A
Oct 12, 2012 6:31 am EDT

Hey Max
I have sent an email to you as well. Lets see what you do with it. I hope you don't come back with canned / pre-drafted reply without any solution.

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maxfromfreelancer
, PH
Oct 12, 2012 4:37 am EDT
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@Humble_A. My name is Max and I work for Freelancer.com. We appreciate the feedback. It's unfortunate that you feel this way about the site. I'd like to assure you that our phone verification procedure is part of our continuing commitment in keeping our marketplace safe for all users. I'd like to help you. Please send your username to max@freelancer.com and I'll help you resolve the issues around your account. Thank you and we hope to hear from you soon.

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8:08 am EDT
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Freelancer.com stealing designers moeny

Please check my profile I a very old user of this site, More than 75 reviews, 5 star rating and won 17 contest, but I have to say that they are stealing designers money.
This is to aware all provider about freelancer.com fraudent behavior.
I won few contests on freelancer.com recently
http://www.freelancer.com/contest/contest.php?project_id=6930
client paid me but, freelancer.com not allowed me to withdraw the fund to my bank saying that client's details are not verified.
My question is why don't freelancer.com verify these details before any one posting the job. once someone posted a job and I worked on it and now I'm unpaid for done work. Is not it cheating.

2nd one
https://www.freelancer.com/contest/contest.php?project_id=9519
I participated in this job after checking that client details are verified. His email, profile and payment, all are verified.
I feel that I will get money for this contest. I won and client paid me. I withdraw some money into my bank account. Now freelancer.com Reversed All Prize Awarded and my account is showing negative balance.
They also closed his account So that I can't communicate with him and deleted the contest to end all possibilities to communication with him.
I honestly worked on contest and need money for done work. if a client is fraud than Freelancer.com is responsible for this. I will not pay for negative balance. Instead I will love to leave the freelancer.com and soon you will realize that this kind of behavior by freelancer.com will lead to close this website

Read full review of Freelancer.com and 19 comments
Update by Narinderverma
Oct 09, 2012 9:38 am EDT

My user ID is imaginativeGFX

Update by Narinderverma
Oct 07, 2012 11:00 am EDT

Same with me.
https://www.freelancer.com/contest/contest.php?project_id=9519
I participated in this job after checking that client details are verified. His email, profile and payment, all are verified.
I feel that I will get money for this contest. I won and client paid me. I withdraw some money into my bank account. Now freelancer.com Reversed All Prize Awarded and my account is showing negative balance(-270$).
They also closed his account So that I can't communicate with him and deleted the contest to end all possibilities to communication with him.
I honestly worked on contest and need money for done work. if a client is fraud than Freelancer.com is responsible for this. I will not pay for negative balance. Instead I will love to leave the freelancer.com and soon you will realize that this kind of behavior by freelancer.com will lead to close this website

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Cliff Jordan1
, US
Aug 23, 2015 3:35 pm EDT
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I hired a freelancer name aslanyanartak2 to build a website. I set of a milestone payment of $40 dollars to be release when half of site was completed and reviewed and I have yet to have that obligation met. The remainder would be paid upon site completion by aslanyanartak2 (The Freelancer) has failed to deliver completion of half of site for review and instead sent me to a web design sample link which only showed an basic word press theme that in no way reflects the requirements to receive milestone amount that he has the nerve to request to be released. Freelancer need to screen these fly by night Freelancers who represent their business in a negative light. I am very unhappy with this experience and most likely will never use Freelancer ever again

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Jim Che
, HK
Sep 03, 2015 8:34 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi there,

Today is September 3, 2017. I need to complain about Freelancer.com

I am a freelance writer and I have subscribed to Freelancer.com. Today, they were crazy as I have received nearly 10 identical emails from them about the winner of a competition. Obviously they were sent by robots. Can you imagine how disturbing it is if someone sends you 10 emails within a few hours and the contents are exactly the same.

It has wasted much of my time reading their emails but I cannot block it as I am still working on this platform. Anyway, a very terrible experience and I hate it.

I want to let you know about it.

Jimmy

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Hisam jamal
, PK
Jun 16, 2014 1:09 am EDT
Verified customer This comment was posted by a verified customer. Learn more

After I earned some money... they blocked my account and says that verify yourself by submitting either id card or passport or driving licence. I provided my id card... it was in urdu... they said they cant understand it... then I provided my passport... which was in english.. they are now saying me that provide another id card... any govt issues more than one id card?
Their policy says provide either passport or id card... I provided both... they dont say provide in english... anyhow my passport is in english and it works in entire world except freelancer.com. they are teasing me since a month... they want to kick me out empty hand...

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Imeandmy
, JP
Jun 27, 2015 7:50 pm EDT

As I read about the so many complaints of people who had lost their earnings from using freelancer.com, I feel relieved and feel lucky because compared to most of them I didn't lost so much, just a significant amount of time and a few $. anyways, I was hired by two employers; one suddenly cancelled after accepting the milestone and even had the guts to leave an obnoxious comment which I was charged $ for nothing, the other one I was able to finish the work but the employer didn't want to release my request for the milestone which prompted me to file a dispute and which of course I was charged $ for another project for nothing (I actually used the site to make some cash not to lose some). so my advice to the people who haven't experienced anything like this yet is "to trust no one" even freelancer.com, as a freelancer you have no security and for as long as they get the $ project fee, all they can do is send you e-mails with no concrete solution to your problem... well, for me I just closed my account and will never ever think of going back and go on with my life. I just hope someone will read this and learn a thing or two from my experience, that's all.

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Peter Elias
, EG
Nov 08, 2013 8:44 am EST
Verified customer This comment was posted by a verified customer. Learn more

They are cheater, they didn't review the projects published correctly and here is what happened with me, as they deducted USD 350 from me after the employer paid to me, as they had a problem with projects kind, which they didn't close before starting to bid on. that wasn't sufficient for them, but also they deducted their commission from me and rejected to provide to me.

They are cheaters with all of the mean of the word.

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marylaax
, IT
Mar 15, 2015 4:53 am EDT
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Hi everyone,
Agian freelancer.com is doing his best to prevent to give back my money. with a quick search I realized that almost no one is happy with freelancer.com becuase they create so many trobble when they should realise the money that you've earn.
5days a go my client pay the project fee that i've done for and according to the freelancer.com's notification which said it takes one or 2 days to recieve your money on your paypal I waited for 2 days. but after 5 days waiting nothing happend and as I contact with the freelancer.com's support desk they told me I should wait till they finish the review which was supposed to be finished in 2days not more. and they don't respond me any more after 5 days! they do what ever they want. they dont repect the deadline and users rights.
How can I take back my money from them?
Even on facebook page they closed their wall to prevent complains of users appear there. they are really irrisponisble.

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golden spring
, IN
Aug 02, 2012 9:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I planned to write this letter to Freelancer.com but I could not because they have closed all doors of communication by suspending my account and demanding to pay me the amount they lost to a fraud due to their own foolishness. The letter intended to them is posted below.
“Sir,
I have communicated with you a number of times before. You were deceived by one of my former employer. As per my chat with your representative I learnt that he paid you through a stolen card. You could not catch him but, however, have recovered the money you lost on account of your own stupidity by withdrawing $10.00 (out of the $15.00 he owed you) I left in your custody.
I do not understand what sort of justice this is. I had paid $5.00 earlier while accepting this job as my commission to you. You withdrew by force $10.00 without any prior notice from my account as I mentioned above and now asking me to pay me further $5.00 to square off your remaining loss although I was no way involved with the issue between my employer and you. In simple words, you are trying to recover your loss from a contract you made earlier with a third party in my absence by snatching my money I kept with you in good faith and further have suspended my account for creating pressure to realize more.
You never tried to understand my situation. I made a bid for 30 articles but received order to write 5 articles only. I wrote them all to the employer’s satisfaction, paid $5.00 before as commission to you while accepting the job, paid $10.00 again because of your client’s default and you are still claiming another $5, 00 to square off your own loss by suspending my account. In simple words, although I am innocent but so far has been penalized by $15.00 for accepting and writing 5 articles, my account has been suspended and I am not able to bid and earn anymore and furthermore, you are asking to deposit a minimum of $10.00 more— but what was my fault, you entered yourself in to an agreement with a fraud in my absence?
You have barred me from logging in and bidding. In spite of all these, I wrote you before, I will still make up your loss but please allow me to make bid and earn.
Your representative told me before the suspension of account, as soon as you will be able to resolve the issue with your client you will return the money you have recovered from me in his absence. But will that ever happen?”

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scp68
Den, US
May 30, 2012 2:10 am EDT

Horrible customer service. Requested help with a refund and got no reply to an email. Tried their online chat -- which they say is currently available -- and can't get any acknowledgement that anyone is even there. Numerous attempts, for extended periods of time. They have a Code of Conduct on their site for others to follow, but don't seem at all concerned about being ethical themselves.

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Harimane
, US
Jun 04, 2012 3:54 am EDT

BAD! BAD! BAD! Thieving off their users any way they can. Seriously? Suspend an account for being negative (-.24) in an account? 24 lousy pennies?! Yes, 24 cents?

Withdrawls to your bank account, paypal, etc, are cancelled for no reason? They try to blame PayPal like we are stupid and wont call PayPal? PayPal confirms there was never an attempt to deposit anything in that time frame? WOW...what a buncha crooks! Just gives them more time to sit on the money...Or, OR...maybe they dont even have the money to deposit?

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Alexandru Eduard
, US
Oct 27, 2015 1:46 pm EDT

@Narinderverma - Any consequences with that negative balance until 2017 ?

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10:19 am EDT

Freelancer.com best scam freelancer site

Sad to say, freelancer go worse and worse and worse over time.

When it was getafreelancer.com it was a great site. I worked almost full time with it, then it becomes freelancer.com. Things start to change, it becomes unreliable to work with, flooded with fake projects, account suspended with no apparently reason, withdraws removed with no alert - you wait your money and OPS! you check the site and your request disappear! You contact the support, you get only copy-pasted answers. Monthly subscription increased in $ with LESS advantages than before.

Wish someone will open an alternative as clearly from when it goes big and change ownershipe it goes from the best freelancer site to the best SCAM freelancer site.

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maxfromfreelancer
, PH
Oct 08, 2012 3:10 am EDT
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Hi AlexMz. This is Max from Freelancer.com. We appreciate the feedback. Be assured that we value all of our users, whether they be employer or freelancer. As always, we will continue to improve on the work that we do to serve you better. Should you have further concerns or enquiries, please send an e-mail to support@freelancer.com or max@freelancer.com and we'll address them immediately. Thank you.

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Narinderverma
, IN
Oct 07, 2012 8:01 am EDT
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Yes its true, Please check my profile I a very old user of this site, More than 75 reviews, 5 star rating and won 17 contest, but I have to say that they are stealing designers money.
This is to aware all provider about freelancer.com fraudent behavior.
I won few contests on freelancer.com recently
http://www.freelancer.com/contest/contest.php?project_id=6930
client paid me but, freelancer.com not allowed me to withdraw the fund to my bank saying that client's details are not verified.
My question is why don't freelancer.com verify these details before any one posting the job. once someone posted a job and I worked on it and now I'm unpaid for done work. Is not it cheating.

2nd one
https://www.freelancer.com/contest/contest.php?project_id=9519
I participated in this job after checking that client details are verified. His email, profile and payment, all are verified.
I feel that I will get money for this contest. I won and client paid me. I withdraw some money into my bank account. Now freelancer.com Reversed All Prize Awarded and my account is showing negative balance.
They also closed his account So that I can't communicate with him and deleted the contest to end all possibilities to communication with him.
I honestly worked on contest and need money for done work. if a client is fraud than Freelancer.com is responsible for this. I will not pay for negative balance. Instead I will love to leave the freelancer.com and soon you will realize that this kind of behavior by freelancer.com will lead to close this website

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AlexMz
, AT
Oct 05, 2012 3:42 pm EDT
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As a freelancer with 5.0 stars rating and almost 30 reviews I agree - freelancer.com's politics and terms are awfull for freelancer. I've been decieved by employers few times, losed money, time and reputation, but in terms of this site - it's normal and my fail only.

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maxfromfreelancer
, PH
Oct 01, 2012 4:26 am EDT
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Hi Oddey. My name is Max and I work for Freelancer.com. I regularly visit complaintsboard.com to address user concerns about Freelancer.com and I came across your post here. It is unfortunate that you feel this way about our site's services.We work hard to offer the best customer service we can and look to improve it on a continuous basis. Be assured that we've taken note of your feedback about our services. If you have any account concerns or issues, please send an e-mail to max@freelancer.com and we'll address them immediately. Thank you and we hope to hear from you soon.

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1:10 am EDT
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Freelancer.com freelancer.com scamed for about $500

Freelancer.com scamed my $500. Freelancer.com blocked my account without any reason. Customer support has no activity. Few tickets in their support service just lost. No activity for 6 months! Online support did not respond.
Support knows that they are scam. And they continue to scam.
I expecting from freelancer.com detailed reason to block account, so long customer support, return my money back.

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brightmoontr
, BG
Jun 01, 2014 5:48 pm EDT

i am having same issue, with no reason...i have send them over 15 mail but no answer...this company is not trustable anymore...

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Freelancer.com - site is greedy and sets up its policies to punish you

Basic process is okay, but the site is greedy and sets up its policies to punish you. Take my example. I use the service, do a job, its okay. I add two hundred dollars into the account, then my project stalls. So I leave the funds in freelancer. When I go back later to start a different project my account is empty. The funds have 'expired' somehow. I look...

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Freelancer.com customer service

As the other people... bad experience. Customer service is appaling, suspending account ftogether with funds, humiliating and potentially dangerous privacy policy. I highly recommend to to send somplaints to the press!

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oleg 23
, UA
Oct 03, 2012 1:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Ttry searching freelancer.com scam on google.
PLEASE DON'T PUT YOUR MONEY ON FREELANCER, THEY WILL STEAL YOUR MONEY.

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maxfromfreelancer
, PH
Aug 03, 2012 1:45 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Chaim S.,

My name is Max and I work for Freelancer.com. I came across your post here at complaintsboard.com and we appreciate the feedback.

First, I’d like to assure you that Freelancer.com will only suspend or freeze accounts to verify a user’s identity or the transactions done through the site. A user will also get suspended if they violate Freelancer.com policies. Once suspended, we request the user to contact us and resolve his/her account issues.

If in case the suspended account has funds, please do not worry. The money inside an account will not go anywhere nor will it be used in anyway whatsoever. It will be made available once the account suspension has been lifted.

We want you to continue on with your projects and earn income. That is why our dedicated Customer Support Teams will help you lift your account suspension by asking you to go through our account and transaction verification procedures. Sometimes we will require submission of high resolution photos of ID and other documents to further validate a user’s identity. I assure you that there is no cause for concern as these information will only be used for its intended purpose. We respect privacy rights which is why our Privacy Policy was created to demonstrate our firm commitment to it.

These policies and procedures in place are meant to provide a safe environment for freelancers and employers alike.

As always, we have taken into account your feedback about our services and support. We will endeavour to improve on the work that we do to serve you better.

Should you have further concerns, please send an e-mail to max@freelancer.com and we’ll address them immediately.

Thank you.

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Freelancer.com - they stole $300 from my account

This web site is scam. I honestly completed work for one of the projects on their website and received $150 to my account balance on freelancer.com. But I couldn't withdraw the funds - they just cancelled withdrawal request. I contacted their support and they said that my customer issued chargeback and that's why they cannot give me my money. BUT MY WORK...

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Freelancer.com poor customer service from freelancer.com

Complete and utter dismay from freelancer.com - no wonder so many complaints and problems with them (Freelancer.com).
After submitting job, and acceptance - the programmer was unable to work on the site, so stopped work - he then "hacked" the website so the functioning did not work. I raised 2 tickets with Freelancer.com - both unanswered.

Do not risk your work with Freelancer.com - far too many bad stories.

Use website professionals, you buy cheap - you buy twice!

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JST1289
, US
Jul 26, 2016 2:55 am EDT

They reply very slow on purpose. Non-existent customer service. I agree with all the reviews here that they do not care about the users, no consideration of your situation even though you have already explained to them countless of times, they wont listen to your request and gave you petty solution instead.

I am regretting the day I use this company. Greedy company, charging fees for every little minuscule detail, Milking money as much as possible from a project.

I am very disappointed.

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CLB01
, US
Sep 08, 2015 10:50 am EDT
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I have been struggling to withdraw my earnings from Freelancer for two months now. Their system of creating a milestone is supposed to protect all parties involved as it holds the employer's deposit until the project is approved or cancelled. They strongly recommend it and I followed their guidelines. Everything went well the amount reflected in my Freelancer account but it took 2 months to get. I finally got an email in the last week stating that the employer's money never cleared and they have deducted it from my account, although they happily kept the commission they took on the project even though payment wasn't made. I think firstly they shouldn't have allowed me to believe that the deposit was ready and waiting if it hadn't yet in fact been deposited. I went ahead on the job knowing the milestone would protect me and that was clearly false information. Secondly when I try to sort it out with their support team they send you in circles and don't actually do a thing. Eventually I contacted the employer directly and he assures me that the full amount was debited from his account. How do I escalate this? How do I find out which side is the cause of the error? Freelancer's attitude is that it's not their problem and they're terribly sorry about that. $#@! They've honestly done nothing but cost me time and money. I do not recommend them at all. Their support team is weak and it feels like a scam to me.

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mikey95336
Hayward, US
Apr 24, 2015 2:34 am EDT

Horrible customer service in general, extremely unprofessional and don't seem to care at all to who they're talking to (their customers). Specifically one person in particular: Kamil Chwiedosik who had sent threats saying that if $7, 000 wasn't sent over he would turn to slander to put a friend of mine down. The fact that the man was this desperate to do this move speaks volumes about the company itself. Disregards everyone and is an absolute trash company, not worth any decent man's time or money. Horrible prior experiences can assure this. Take it from us all skip this company and go find a better alternative.

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Jonathan C
, US
Apr 20, 2015 2:11 am EDT

Hi All,

I agree, of all the tech services I've used online Freelancer.com has by far the worst customer service. Here is why:

I put on a bid, and then spent 1 week to do due diligence on all the bids. I then find a decent freelancer, and when I try to pay the milestone their checkout system fails. This has happened 4-5 times earlier, and after a couple of emails front and back they can normally resolve it. This is not ideal, but I find it okay for a growing tech company.

Just after I solved the payment issue they closed my account without warning, and without any reason. I send them an email, and this is what I get back.:

"Thank you for contacting our Support Desk.

Your account has been closed by Freelancer.com administrator. We offer no recourse or rebuttal for this penalty.

It is stated in our Terms & Conditions that Freelancer.com may terminate the participation of a user if we think that they are creating problems, legal liabilities (actual or potential), infringing someone else's intellectual property rights, engaging in fraudulent, immoral or illegal activities, or for other similar reasons. See the Section 23 of the Terms & Conditions for your reference.

To view our Terms and Conditions, you may visit this link:

- User Agreement for Freelancer.com
http://www.freelancer.com/page.php?p=info/terms"

As most people can tell this is just copy pasted to everyone that asked why their account is closed down. I sent another email and I get the same copy pasted answer again.

I decide to create a new account, and repost the project. After 3 days, they close my new account. Again, without any reason. I send them a 1, 5 page email to understand what I'm doing wrong, and I get this back:

"Thank you for contacting Freelancer.com Support.

We appreciate your feedback regarding our website and support. However, the closure of your account is due to the violation of our Terms and Conditions. Having said this, the option for us to lift the account closure is not available anymore."

This time, it's not a completely copy and pasted answer, but still another wage confusing answer. I find the last sentence interesting since I wrote them an email a couple of minutes after they canceled my account.

Since they cancel accounts left, and right without reason, and don't treat their customers with any respect, I'd recommend anyone reading this to use other services such as odesk.com, and elance.com.

I find freelancer.com a great example of a tech company that is growing too fast, and completely neglected the quality of their customer support.

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WillCfromfreelancer.com
, PH
Dec 16, 2013 11:09 am EST

Hello Mahi rana,

This is Will from Freelancer.com and I would like to help you by reviewing on what happened with your account. Shoot me a message along with your username at willc@freelancer.com.

I will wait for your email.

Sincerely,
Will C.

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Mahi rana
, AU
Dec 08, 2013 11:06 pm EST

hello..
i really had a bad experience...
freelancer, com is deducting money from my paypal account, even i havent got any project.. means i havent earned anything from this website.. but surely paying them for free.. this is v bad, that they are charging even for deactivation of account,
first i cant deactivate my account from that stupid website, 2nd if i want to close my account, i have to pay them? why? i havent earned anything from this stupid site...
if anybody can help me, to deactivate my account, without paying them ( as they have already got enough from my account ) hUH

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FreelancerWorker
, US
Jul 31, 2013 1:22 pm EDT

They are real scammers. If a fraudulent employer has got money from unknown source to his freelancer account and uses that money to pay the freelancer then after some days, money is returned back to the employer's account and then to its actual source but worker is never paid. SHAME ON FREELANCER.COM
They have great mismanagement. Very bad Customer Support, i tried many times to ask the Customer Support to solve the issue but they said i should personally contact the employer. What the hell... They are real scammers.
STAY AWAY FROM FREELANCER.COM

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Freelancer1
, IL
Aug 10, 2012 6:39 pm EDT

Hello to all,

I am sad to say, that as a person with much experience on customer service and working in and with companies from all kinds,

FREELANCER.COM is with no doubt at all - THE WORST CUSTOMER SERVICE I EVER MET.

Here are the reasons:

1) Bad website, bad coding, many errors and issues with the website.

2) Unprofessional management and approach to their clients. For example, what kind of a low email text is that:
"If you don't respond, the offer will be automatically declined and another Freelancer will be hired. You're alyssaotoole's first choice so don't let your competitors take your job!"

It's like a teenager wrote that without even thinking. Or like a criminal who is telling you what to do and what is good for you.
Just a shame of a company. period.

3) All their customer servies agents, ALL of them, are unprofessionals, not personal, robots, don't care about you, don't care about your situation, don't listen, don't pay attention to your requests. All they do is read the TOS and send it to you without any conciduration to your situation or issue. It's litteraly like they are trying to d it on purpose and to fail you or to go againts you. And if I am writing this, believe me, it happend to me too many times. Maybe 90% of the times I contact their support, I am just amazed of the dusrespectful customer service they have to offer. A BIG SHAME.

Unfortunately, I already started to built my reputation there, and it is still a platform to find clients, and it is doing the job eventually,
But as for the people who run it - A TERRIBLE DISASTER . A BIG SHAME FOR ANY KIND OF COMPANY.
And I really think someone should do something about it, and quick.

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maxfromfreelancer
, PH
Aug 03, 2012 1:28 am EDT
Verified customer This comment was posted by a verified customer. Learn more

@Lostbusinessfromfreelancer,

Hello. My name is Max and I work for Freelancer.com. I regularly visit complaintsboard.com to address user concerns about Freelancer.com and I came across your post here.

It is unfortunate that you had a bad experience with this programmer. I’d like to assure you that there are thousands of great programmers waiting for you at the site.

To further ensure that you work with best freelancers, consider ones that have high Reputation. The higher their ratings are (5 stars being the best) the more reliable the freelancer is. Check on the work that they've done and the feedback they received from previous employers. Also, please make sure you take notice of the freelancer’s profile and see how well they communicate and how much thought they’ve put into it.

I’d like to apologize if our Customer Support did not respond promptly to your tickets. Normally, our Support Teams are quick to respond to filed tickets, e-mailed concerns and requests for chat. Still, I’ve forwarded this incident to our Customer Support Managers and we’ll conduct our own investigation on the matter.

I’d like to help you as well. Please send your username and the Project ID to max@freelancer.com. I’ll look into your case for you and assist in resolving your issues. We’ll also investigate the freelancer that you worked with.

Thank you and we hope to hear from you soon.

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2:13 pm EDT
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Freelancer.com Heft

Hello,

So I used freelancer.com for a few projects successfully, and had opened 2 accounts. One for a bbusiness I was involved in and another for my personal use. I have paid all programmers on time for both accounts using different email (one for company) and different funding sources. This was evidently required by the company (would make no sense to mix my personal work with that of the company i work for)

At one point I made a complaint about the time it would take to retrieve some funds I mistakenly deposited in the wrong account. I did not mention I had 2 accounts.

As a results of my complaint, Freelancer.com locked both accounts, claimed some breach of terms and refused to refund the moneys deposited there. Please note that this money was deposited there for future payments! Both accounts had positive balances in the range of $800.

So lesson learned, they use crooked policy and long delays in making sure to steal funds from honest people.

Also please note that 95% of freelancers on this site are not what they claim. They are smarter street dudes that bid on projects, then run around their town (India mostly) and try to find someone to do the job. Most of the time it will be a waste of time. One successful project I had contracted seemed like a legit business, but the level of competence was very low for the employees and high for the boss. Of course you deal with the boss, who is quite competent but when time comes to deliver, it gets very bad.

BEWARE !

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innerwebsol
dulfhi, US
Jan 28, 2013 7:36 pm EST

this guy is totally cheap

Freelancer.com Customer Reviews Overview

Freelancer.com is an online platform that connects freelancers with clients seeking professional services. It offers a diverse range of categories including writing, design, IT, and marketing, among others. Clients post projects or contests, and freelancers bid to win the work. The site provides tools for communication, project management, and payment facilitation to streamline the remote work process. Both short-term tasks and longer-term projects are accommodated, catering to various business needs and freelance expertise.

Freelancer.com In-depth Review

Overview: Freelancer.com is a popular online platform that connects employers with freelancers from various fields. With a rich history and background, Freelancer.com has established itself as a trusted marketplace for outsourcing projects and finding skilled professionals.

User Interface and Design: The website's user interface is intuitive and easy to navigate, allowing users to quickly find the information they need. The overall visual appeal is modern and professional, enhancing the user experience. Additionally, Freelancer.com is responsive across different devices, ensuring a seamless browsing experience on desktops, tablets, and smartphones.

Registration and Profile Setup: Creating an account on Freelancer.com is a straightforward process. Users are required to provide basic information and go through a verification process to ensure the authenticity of their profiles. The platform also offers options for profile customization and personalization, allowing freelancers to showcase their skills and expertise.

Job Posting and Bidding: Posting a job on Freelancer.com is a simple process, with clear instructions and guidelines. The platform offers a wide range of job categories and subcategories, ensuring that employers can find the right freelancers for their projects. The bidding system facilitates communication between employers and freelancers, allowing them to discuss project details and negotiate terms.

Quality of Freelancers: Freelancer.com boasts a diverse talent pool, with freelancers from various industries and skill sets. Employers can review freelancers' profiles, portfolios, and ratings to assess their suitability for a project. The platform also provides feedback and reviews from previous employers, helping users make informed decisions.

Payment and Escrow System: Freelancer.com accepts various payment methods, providing flexibility for users. The platform's escrow system ensures secure transactions by holding funds until project milestones are met. The payment process is transparent and reliable, giving users peace of mind.

Customer Support: Freelancer.com offers reliable customer support through various channels. The support team is available and responsive, assisting users with technical issues, disputes, and conflicts. Users generally report satisfaction with the level of support received.

Pricing and Fees: The pricing structure on Freelancer.com is competitive and affordable for both employers and freelancers. It is worth comparing with other similar platforms to ensure the best value for money. The platform maintains transparency regarding fees and charges associated with using Freelancer.com.

Security and Privacy: Freelancer.com prioritizes user data protection by implementing measures to safeguard personal information. The website utilizes encryption and security protocols to ensure the confidentiality of user data. Users have control over their privacy settings and can manage data sharing preferences.

Success Stories and Testimonials: Freelancer.com showcases numerous success stories and testimonials from satisfied employers and freelancers. These stories highlight the platform's effectiveness in delivering successful projects and the benefits experienced by users.

Overall Rating and Conclusion: Freelancer.com is a reliable and user-friendly platform for outsourcing projects and finding skilled freelancers. It excels in providing a seamless user experience, a diverse talent pool, secure payment systems, and responsive customer support. However, users should carefully consider their specific needs and requirements before deciding to use Freelancer.com.

How to file a complaint about Freelancer.com?

Here is a guide on how to file a complaint or review about Freelancer.com on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Freelancer.com in the 'Complaint Title' section.

4. Detailing the experience:
- Mention key areas such as transactions with the company, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
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9. Post-Submission Actions:
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Ensure to follow these steps to effectively file a complaint or review about Freelancer.com on ComplaintsBoard.com.

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