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Freelancer.com Complaints Summary

110 Resolved
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Our verdict: When using services from Freelancer.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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1:47 am EST
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Freelancer.com financial fraud

Freelancer has always had a problem with anyone I have talked to in regards to validating your account, bullying others and overcharging.

Here's a new low though, they TOOK over $500 for a project that was done over 4 months ago and never notified me! This is a very new low and we are now working on federal actions as we have heard this happening to 20 other freelancers.

Freelancer.com is 100% unethical and doing ILLEGAL actions. Why else would they do it in a sneaky way?

Again, we have had to use countless measures and assistance from my lawyer to deal with other issues but this issue right here is an all time low! If there was a problem with the employee's account and they tricked Freelancer.com in regards to money, freelancers should not have to carry the financial burden and loose the money 4 MONTHS LATER!

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2:12 am EDT
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Freelancer.com payment taken by freelancer of our works by limiting our accounts

We are working on freelancer pvt ltd. After completing work for our clients, when we reedem our money, they say to verify account. We have given our passport, bank account book, our photo with passport, voter Id, even they are making excuses and telling to give more proofs of my ientity. They didnot ask for my identity when I completed work and delivered the work, but when I reedem my money, they cancel the withdraw and asking one after second verification method.
they initially ask me for my passport, I showed them with my bank details. Than voter Id. This is very fraud, freelancer pvt ltd needs to be ban so, that work and payment can be done genuinelly and most innocent can concencrate on work rather than fake places like freelancer pvt ltd.

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11:16 am EDT
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Freelancer.com limiting account without warning

Your Freelancer.com account has been limited for account security reasons until we can verify your identity. You can continue to work and receive payments, but you won't be able to transfer or withdraw funds. To verify your identity, please provide the following documentation:

Without a warning about account limiting they limited my account, and don't let me cancelling my account and withdrawing my money. if you are unhappy working with me so refund my money back to my paypal account where you received my money from.

I am rebellionist from freelancer,

and asking so stupid verification methods:
"Provide a photo of you holding the verification code displayed below in one hand and your ID clearly visible in your other hand"

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victim20142014
, MY
Nov 03, 2014 8:56 pm EST

Even if you sent your photo holding your id they won't accept it until they can read your id number and clearly see your face. They expect you to send a HD photo. They returned my photo a few times until I sent them a HD photo.

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4:13 pm EDT
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Freelancer.com payment reverse after doing job online, or stolen

Helloo everyone this is mark, senior creative director, i have seen many complains regarding freelancer.com and after seeking for justice and funds which has been scammed or reversed by freelancer.com, i am here to register my complain too,

I am facing lots of problem regarding payment reverse or took back from my account, i have filled many tickets but every time, i got response like same above "please try to contact employer" where the employer profile or account has been delete, now where the hell we make contact, or why we should contact to employer, its was your responsibility's to check payment source, before posting the project, every time i faced problem after the project completing or after many days of project completion, every time i got no satisfactory answer from their support service and they say there was issue with user account and payment & we can no longer process this as your employer's account was closed due to violation on our site,

Freelancer always come up with these statement after the project completion, recently its happened again and again to us and our team, we are feeling like providing free service to employer, because what we earn from employer which tooks back from our us or i must say stolen from accounts and when we compain to freelancer support, they say your employer id is close and payment give back to his account, becuase they have violated term and condition, the question is that why they came later after completing the project / jobs, what about the work we did, they are not even providing some compensate to their freelancer we have been providing quality designs since from year and have great reviews and rating,, but now we feel we are providing free services to employer, doing business online on freelancer is not safe anymore on freelancer.com

Reversal or money took back from our account issues i faced many times before but i compromise on it but its happened again and again, after seen all your comments, which is posted from 2012, i believe and i am sure, this things or reversal money or you can say stolen money will keep happen to freelancer and they have no policies for employer funds, which they reserves as "milestone", we will love to leave the freelancer.com because they are not realizing and ignoring the importance of freelancer,

If any from freelancer want to see evidence, i will provide from a to z details with screen shots, i will wait for month to get my funds back, i will quite providing service on freelancer.com

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Suresh Mothsara
, US
Jan 26, 2017 11:43 pm EST

Freelancer.com destroyed my life. I completed 8 project for one of my client and get $900 payment. Client was fully satisfied from my work and give me 5 star feedback and released whole amount. I transfer all files to client server. But after one month i check my account and there is negative balance. I check transation history and it was showing all amount reversed to employee. I contact 4 time freelancer support team, Create 2 ticket and also email freelancer CEO Matt brian (matt@freelancer.com). But freelancer support and ticket system give me same reply and matt not reply me. They said to me your client filed a chargeback against their payment source. So we will cut money from your account. I contact client and he said to me he filed chargeback and he got his money back. He cheat me . And it means you are wasting your time only on freelancer.com Because their are lot of client like this and one of my friend face this issue 4 time in one month and lost $3000 amount. And freelancer team said they don't have full control on this matter. So why we are working there if they don't have full control on all things. Please close your website if you don't providing good service to your user. Freelancer earning money only . we are giving huge amount of commision also give every month subscription fees and they not secure our money. Then why we are giving him all amount. We work hard 20 days on a project and then get money and after one month they reversed back to client. It means they are in favor of client. If we go fo support then they only said that's rule and our term and condition. If any business that make money only then it's not a successful business.If you don't care your user.i really upset from this thing and i am in trouble. Thanks My email address is - skmothsara@gmail.com my freelancer profile url is - https://www.freelancer.in/u/skmothsara.html

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12:25 am EDT
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Freelancer.com account closed without reason

I have been a member of freelancer.com since 2010 with approx 298, 5 star reviews and a valuable assest to freelancer. Due to some misunderstanding (and issues created by a client), my account was closed without any explanation asked from me. I still have no clue as to what client told freelancer team and why I was not contacted before taking such extreme measures. Attached are all proofs

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4:09 am EDT
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Freelancer.com refused to deliver project in full, after getting paid 80%

Hi,

I am actually in tears and almost breaking down as I have literally lost my job, because of the above freelancer, who has got paid 80% of his quoted figure to develop a car hire system in two weeks, it is now been two months and he has made promises every week and not delivered the system in full.

I have proof of all the conversations we have had both on skype and on freelancer for the last 8 weeks. it has been one promise after the other day. We are looking for you to do the following;

1) Get a refund for all payments made so far.

2) Get a 20% compensation of the original quote or fee for the delay, our time, loss of reputation, stress etc.

3) For you to expel the freelancer from using your services, as he is dubious, fraudulent and frankly very dishonest and has certainly giving the whole freelancer system a bad name.

My boss Valentine Wats has used freelancer for different projects but has never had these kind of problems and we appreciate the need for a service such as yours but Deecoders action has certainly cast doubt on the authenticity and honesty of some of your freelancers such as himself.

Please check the conversation we have had with Dee coders over the last two months and you can see that he has promised to deliver on more than 10 occasions but failed each time with different excuses.

He has obviously done this before, so when put out the bid for this project why did he come up as recommended since he is obviously dubious and a fraudster.

I look forward to hearing from you urgently.

Kind Regards
Sam Gregory

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11:22 am EDT
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Freelancer.com refused refund

I have reported you for refusing my PayPal refund of $247.89.

https://econsumer.ftccomplaintassistant.gov/default.aspx

Your case number is # is [protected].

You also changed the information ON MY ORIGINAL JOB: https://www.freelancer.com/projects/HTML.1-Javascript/Amazon-Payments-Advanced-API-Integration.html

It now appears that the work was never done!

You refused the PayPal refund AND you took the funds from my programmer and are keeping them. WHY DIDN'T YOU REFUND ME?

The payments I made to Freelancer are as follows:

[protected]@aol.com $3.37
[protected]@aol.com $56.57
[protected]@gmail.com $1.08
[protected]@gmail.com $186.87

Total refund is: $247.89

Beverly Wolf
USA

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2:31 am EDT
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Freelancer.com major issues with business conduct

Dear All Here, I am writing about very bad experience by freelancer.comIt is very bad experienced and unpredictable how business conduct by freelancer.comWhy and what kind of commission you charged to all service providers if you can not provide proper platform where buyer and provider safety .Have a look for buyer profile “guymichauffour” We worked for guymichauffour in some of his projects.We done work 110% and get approval from client before he release fund I know that freelancer.com is very strick in money matters, You always deduct your commission all time, whether buyer pay or not .How did you reversal all transactions made by buyer guymichauffour .We know that freelancer.com guarantee their users for satisfactory business and pay only if they get satisfactory services from service providers.I don’t know what kind of issues you face with buyer guymichauffour, we only concern for our money We are asking for money for work done for particular client, You should deal with buyer guymichauffour at your own way and your own risk.We don’t care of anything else, we just need money to be credited in our account, It is not beg or help from you or buyer guymichauffour, We received money for our hard work done by developers.You can call me on +91-[protected] or email to [protected]@mxicoders.com We need issue be resolved in minimum time otherwise we will going for legal action against freelancer.comPlease forward this email to all following people and do ask them to contact us immediately - Matt Barrie Darren WilliamsSimon ClausenNeil KatzDavid HarrisonWillix HalimGreg RobinsonBrone RozeNikki ParkerWe are requesting for money for work done, not free moneyLooking forward for your affirmative response shortly Many ThankXRegards

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Marknscott
Spring, US
Oct 07, 2014 6:58 am EDT

Hi Mxicoders pvt ltd,
Thanks alot for sharing your experience by freelancer.com, we have Also Complain and had facing very bad experience day by day, we have been doing business since long time on freelancer and have great reviews, but after facing many problems relating with the payment get from client and stole back, once the client release the funds, after the work approval everything you done, your payment will be back to the orignal source, i 100% Agree with you that they are charging some % on Every projects, but cannot provide the proper platform, and money safety, they just concern with their commission all the time, We are also looking for justice all around and for our money, we did work hard on projects done by Quality Designers, and Every time you complain they came up with same answer all the time, the Question is why they not verified the employer before the project, they simply said later that your employer had problem with their profile and funds, than where you were sleep at the time of project posting by employer or in between the work, Every time they Stole Money After the work completed and delivering all the files, its like Someone stealing Design and Work from Designer on freelancer.com, Please Provide Solution for the Legal action can take againts freelancer.com We are also requesting for money for work done since, i will knock every door for legal action, and beware online designer,

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3:18 pm EDT

Freelancer.com no support, impossible to reach them as well

I worked as a freelancer on the website www.freelancer.com. I wasn’t satisfied with it, ‘coz they didn’t provide any support, so if you had any problems, you need to solve them on your own. Also they didn’t pay on time or didn’t pay at all. You can’t contact them and get any replies from them as well Scam and better avoid this website or you will lose time and money. Share this info and post comments about your things with this horrible company.

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Federico Testoni
, UY
Mar 30, 2015 4:35 am EDT
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I marked will comment's as spam since he is only sent to make the company look good.

freelancer stole my account and money too. you should be ashamed will.

S
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Saurabh Suman
, IN
Sep 30, 2014 4:05 am EDT

I have been working with Freelancer.com for last 10 years. I am shocked and feeling devastated after I got my account suspended day before yesterday. I got the reason that 3 clients in the period of last 1.5 years have been unhappy. And that we were absconding. But its not the case ever. We have delivered atleast 10 + projects in last 1.5 years with very good reveiws from clients. And in fact out of these 3 clients 2 were given out of way helps at 20 + occasions and modules. 1 of the client case we can agree, that we were not able to match the frequency. And now even out of those 2 whom we supported more than 20 times post delivery, we are helping the 1 since yesterday with free modules and deliveries. And we are not charging too, because freelancer.com wants us to give free service to them.

We are writing and sending multiple messages to support and we are now not getting any response. We have NEVER SCAMMED money from any client and we are being treated like so badly, just because of those 3 issue, where our fault was about 0.00001 % or less. And infact our fault was we kept giving clients the space to keep asking us more and more and we gave them that.

Our whole team is so much feeling devastated that, we dont have words for this.

This is live partiality in front of our eyes. Our complaints are never considered right, even we are working for 10 years and never scammed or mis behaved with anyone.

In fact, we reported violations by clients and made couple of clients from outside to come to the site and give project there. We billed outside clients on Freelancer.com. Our Honesty and feel good towards Freelancer.com is hit & broke so badly by suspending account and on mere allegations and NO PROOFS of any wrong doing!

We always have looked for a safe environment. And had been feeling the same on Freelancer.com in last 10 years. But it seems the new management dont care for anything. And in fact never responds after giving the verdict!

Here is the trail of what went on:
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

from: XXXXXXXXXXXXXXXXXXXXXXXXXX
to: "support@freelancer.com"
date: Fri, Sep 19, 2014 at 6:31 PM
subject: Project Client: AliDhaif
mailed-by: gmail.com

Hello Support

An client ( AliDhaif) whose works were done in last year 8/12/13/ And then we gave them Free Of cost Support for 3 months. And then they said all Ok.

Now they are back after months and asking for some works done. And we said, there shall be charges for that. They saying, they want it to be done in the same project contract.

How is it possible ?

Please advise. They are saying they will chargeback money!

its Ridiculous!
++++++++++++++++++++++++++++++++++++++++++++++++++++++++

from: Freelancer.com Support
reply-to: support@freelancer.com
to: xxxxxxxxxxxxxxxxxxxxx
date: Sun, Sep 21, 2014 at 6:35 AM
subject: [#IJE-[protected]]: Project Client: AliDhaif
mailed-by: freelancer.com

Hi,

Thank you for writing back to us.

We fully undertand your concern with the project. However, it is best to communicate with your employer first to discusss any amicable settlement on this. We hope all projects will be successful on the site. The success of the project depends on how each party communicate with each other. We encourage you to try ans reach out to them to come up with an amicable settlement.

Should you need any further assistance, feel free to contact us again.

Sincerely,
Aidan M.
Freelancer.com Support

e: support@freelancer.com
w: http://www.freelancer.com

++++++++++++++++++++++++++++++++++++++++++++++++++++

from: xxxxxxxxxxxxxxxxxxxxx
to: "support@freelancer.com"
date: Mon, Sep 29, 2014 at 12:25 PM
subject: Re: [#IJE-[protected]]: Project Client: AliDhaif
mailed-by: gmail.com
Hello Adian

Thanks for writing again.

But we did replied the person and we did do, two more Fixes to make it Co-ordial relation, as you wanted and to make it amicable.

But if you want us to give free services always to clients post deliveries for lifetime and for FREE, please include this in your policy too.

And make it acceptable by everyone.

Because, if we keep on providing free services always, then I am not sure, how a project will be completed and freelancers will make money ?

Please advise.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

from: Freelancer.com Support
reply-to: support@freelancer.com
to: xxxxxxxxxxxxxxx
date: Mon, Sep 29, 2014 at 12:41 PM
subject: [#IJE-[protected]]: Project Client: AliDhaif
mailed-by: freelancer.com
Hi there,

Thank you for contacting Freelancer.com Support.

We understand that you are having an issue with the employer. However, we still encourage you to contact the employer and try resolving the issue regarding the project. Note that this is important since this is the best option to get a resolution on the issue. We suggest contacting them and inform them of your concern.

If you have more questions, feel free to contact us back.

---
Sincerely,
Mervin
Freelancer.com Support
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
from: xxxxxxxxxxxxxxxxxxxxxx
to: support@freelancer.com
date: Mon, Sep 29, 2014 at 12:43 PM
subject: Re: [#IJE-[protected]]: Project Client: AliDhaif
mailed-by: gmail.com

My dear friends!

We did it!

We solved two issues to free of cost.

Now what you want us to do?

Keep giving them everything for Free?

If you will say so. We will do it.

Please advise.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

from: xxxxxxxxxxxxxxxxxxxxx
to: "support@freelancer.com"
date: Mon, Sep 29, 2014 at 11:29 AM
subject: Account Suspended
mailed-by: gmail.com

Hello.

My Account is suspended.

May I know the reason please?

Thanks.

++++++++++++++++++++++++++++++++++++++++++++++

from: Grady C.
reply-to: support@freelancer.com
to: xxxxxxxxxxxxxxxxxxxxxxxxxxxx
date: Mon, Sep 29, 2014 at 1:55 PM
subject: [#XPM-[protected]]: Account Suspended
mailed-by: freelancer.com
Hi Saurabh,

Thank you for contacting Freelancer.com Support.

We received multiple complaints from different employers for different projects. You have been absconding, asking for upfront payments, and delaying the project completion even after receiving the payments for the projects.

You may refer below for the details:

Project: Build a website accordingly to specs
ID: 5143293
Project: Travel Platform Website
ID: 4337963
Project: Drupal Site Development
ID: 4363026

We do not tolerate such behavior in our site, and we impose a zero tolerance policy to anyone who will bring the marketplace into disrepute. Thus, a suspension was imposed in your account.

Let us know if you need further assistance.

---
Sincerely,
Grady
Freelancer.com Support

+++++++++++++++++++++++++++++++++++++++++++++++++++

from: xxxxxxxxxxxxxxxxxxxxxxxxxx
to: "support@freelancer.com"
date: Mon, Sep 29, 2014 at 2:07 PM
subject: Re: [#XPM-[protected]]: Account Suspended
mailed-by: gmail.com

Dear Grady

Yes, I accept your words.

We have done many projects in this time period and have recieved very good reviews and couple of bad too.

But we never have ran away with money.

We totally respect the poilcy.

And we always are abided by it.

Coming to the project:

Project: Build a website accordingly to specs
ID: 5143293

The client gave the project. We did the project. We did extra steps and then he wanted further works. Which was not possible after Delivery and Free support period. We discussed and told additional charges for the same. And they said, they wont pay. I said fine. Then I contacted support on the issues. And I was being advised to solve amicably. I again accepted it and then further agreed to work on it.

Later we did the FREE works. And he got the site on his server.

I understand this led for wrong relation and he gave bad review, And we too gave the same with our end of story. And you will agree, Reviews are not visible before both of us leave it. So I posted by end of story.

Project: Travel Platform Website
ID: 4337963

The clients Ali Dhaif, is a very nice person. We worked with him And all is well till last 2 weeks. The site was delivered 9 months back. And we kept of providing further support too.

Now he wanted some additional works. We said money for that. He said no.

But IF YOU WILL INSTRUCT WE WILL DO THE FREE WORKS FOR HIM to make YOU ONLY Happy!

BUT our relation was very good with the client.

Project: Drupal Site Development
ID: 4363026

Honestly I dont have words to explain this project. Sometimes I thnk couple of clients dont give us project. They give us some disease and want us to suffer with them This was a bad one.

And I wont accept the charges of this client at all. He was a BAD PERSON.

Gary,

We are working since 10 years. We make good, we make bad. We try to keep it good.

If you have a checking system, you will see, atleast 100 times I have told clients not to violate rules.

I never ask funds out of way. Every time on delivery or before delivery.

ALSO I HAVE NEVER BEEN ABSCONDING. IF I WAS BEING, then so many projects we are doing and making clients happy.

I am sorry for any problem And I will look forward for you to a help to get this issue solved

I will do my level best to KEEP GIVING FREE WORKS on the WILL OF FREELANCER.COM to clients, even the client is bad.

Because this is my bread and butter.

Kindly advise.

Thanks.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

from: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
to: "support@freelancer.com"
date: Mon, Sep 29, 2014 at 3:02 PM
subject: Re: [#XPM-[protected]]: Account Suspended
mailed-by: gmail.com

Dear Grady

I have couple of things to add here:

1. For the project 5143293, the client Sasha, asked us to couple of more things not from the actual scope. To ensure what we did extra, we can send you the emails and screenshots. And we always try to ensure to get good reviews from clients.

For this only, we did extra works without asking any extra money. And in the FEAR to not get bad reviews.

But clients take advantages of this. And in this scenario we didnt get a rightful payment. Can you please advise, what should we do ?

2. For project: 4337963

As I mentioned in my last response, client has been extremely good. And we also liked working with him.

Our only concern is, he came after 9 months asking for some works. And that too in the same payment, in which delivery of the site was done.

Can you please advise, what should we do then? Give Free works whenever client comes back ?

We know repurtation of the marketplace is the top prioroity. And we are working for last 10 years here and have always tried to make our end clear.

But in this type of scenarios what will be your suggestion ?

We are then stuck from both the end ?

Also, WE ASK Support many a times, that if client is not paying money, what should we do ? Support Says, ( at many occasions ): We will advise not to do/delivery any works, if the payment is not secured.

Now, we are in middle of things:

1. We have to provide services to ensure we do great works to make them satisfied.

2. We always keep doing YES SIR for everything.

3. Taking advantage of this YES SIR attitude, they ensure to take atleast 5-10 extra modules. For which there is no guidance & undertanding from Freelancer.com, what to do ? And at the end if client wants, he can charge back money after delivery or make dispute. And our account gets suspended

4. This is the first time my account is suspended. Because I never have done any violations so far. Also, Please check I have always tried to help the community by reporting spams or contact information posting. Now I dont know what to do else!

I am very confused and disturbed.

+++++++++++++++++++++++++++++++++++++++++++

from: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
to: "support@freelancer.com"
date: Mon, Sep 29, 2014 at 7:57 PM
subject: Re: [#XPM-[protected]]: Account Suspended
mailed-by: gmail.com

Dear Grady

I am very much in contact with Alidhaif and have agreed and working for FREE for further extra works.

I respect your thoughts about no disrepute for the marketplace.

May I kindly request you to kindly activate my account as its the first time my account is suspended and from now on wards I will ensure to give all the free of cost works to clients if they will need.

I hope you will consider my request to enable the account suspension ( yes you may kindly verify with the buyer for the project 4337963 Mr. Dhaif ).

I will make sure not to again let you feel bad about our conduct here. We have tried in last 10 years never to make bad reputation and always tried to make it a very good community.

I hope once we could be given the opportunity on the same regards.

Also, if any advise on how to handle clients where extra works is asked?

Thanks.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

from: xxxxxxxxxxxxxxxxxxxxxxxxxxxx
to: "support@freelancer.com"
date: Tue, Sep 30, 2014 at 10:16 AM
subject: Re: [#XPM-[protected]]: Account Suspended
mailed-by: gmail.com

Hello Support

Kindly respond. No one is responding and our account is still suspended.

We are very much in contact with our client and we are doing the free works for them too to solve it amicably.

Kindly respond and activate our account. Its only our bread and butter.

Please.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++

from: xxxxxxxxxxxxxxxxxxxxxxxxx
to: support@freelancer.com
date: Tue, Sep 30, 2014 at 1:39 PM
subject: Re: [#XPM-[protected]]: Account Suspended
mailed-by: gmail.com

Dear support

Please Help me!

I have learned my lesson.

I will always keep giving whatever they want. Even they won't pay, we will work for them.

Please see we have never scammed money from anyone.

This is our first time to know about this thing.

We will always make sure to keep clients happy. We always tried it.

But as you know all fingers are not same, so 2-3 problems happened in last 1.5 years. But we are not scammers.

We delivered many projects in this period.

Please see the ratio of happy clients is very high.

I promise I will make this ratio go higher. And I promise never a complain will come about communication.

My whole team and their family depend on this account.

It was our festival time in Kolkata, India. Like it's Christmas for us. But one one team is celebrating. Because of this account suspension.

Our 10 years relation is with this account. You cant see in emails the emotion and pain we are going through since yesterday.

Always we have treated Freelancer. Com as our own.

Always we told clients not to violate rules. Even we billed outside money and project here as we felt we will be safe here.

Please forgive for the problem this time. Its happened this time and it will never happen again.

We are really very much sorry for all this.

We are very much in contact with the travel project client. And have offered all for free service.

We don't have any other job. Freelancer. Com is our everything.

Please give us this last Chance. We will always keep working on communication with clients more closely than earlier.

Please everyone! Please! :(
++++++++++++++++++++++++++++++++++++++++++++++++++++++

I kept on sending the messages and no one is responding! And I am not sure what else to do! No one is helping at all!

We are not scammers! We are just shunted out for being not giving free services to clients!

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brightmoontr
, BG
Aug 30, 2014 2:54 am EDT

Freelancer.com when it come money, you call us, you add us to skype but when any issue, you dont have any phone ? why ? how you judge people, by looking the text or messages ? because of all, i lost my money on your website...İnstead of you will put id verification to the person who ticked me, you push me to do this...it is not fair, all of many years, you charge money from me, you have never asked my id...But when i tricked by a webmaster, you pushing me to do very strange things...THIS IS NOT FAIR, YOU DONT SEE WHO IS RIGHT OR WRONG...I WILL NEVER EVER WORK WIHT YOUR SITE...I AM SO REGRET...I REMEMBER HOW YOU USED TO SUPPORT WHEN YOU HAD LESS MEMBER, IT WAS VERY POWERFULL AND NICE, BUT NOW, BECAUSE YOU HAVE MANY CUSTOMERS, YOU DONT CARE, YOU SHAKE PEOPLE WHERE EVER YOU WANTED...I NOT ONLY LOST MY MONEY, YOU ALSO KNOW SOME ONE HACKED MY ACCOUNT...I DONT KNOW HOW MUCH REAL IT WAS BUT I HAD THE SCREEN PIRCTURE, I SEND YOU...ONE OTHER THING IS, WHERE IS SECURITY ON YOUR SITE ? WE TRUST YOU AND ADD OUR NAME ADDRESS ETC BUT WHY PEOPLE HACKED OUR ACCOUNT ? WHY PEOPLE MAKE GAME BY USING YOUR SITE...WHERE IS JUSTICE ?

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brightmoontr
, BG
Aug 30, 2014 2:19 am EDT

Yes when case is money, they call you, they add you to skype...but when you have case, they dont let you to call them :)

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WillCfromfreelancer.com
, PH
Aug 23, 2014 12:16 pm EDT

Hello Ishun,

This is Will from Freelancer.com and I would like to help you with your concern. I can see that you have an experience with the support that resulted to unsatisfaction. Please shoot me an email with the details of your concern along with your username at willc@freelancer and let me review this for you.

I hope to hear from you the soonest possible time.

Sincerely,

Will C.

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7:58 pm EDT
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Freelancer.com stolen money

After bidding on several jobs, i scored my very first job from freelancer.com for over $6, 000.
Upon accepting the job, I was charged 10%, more than $600 unexpectedly from my paypal account. I understood why, although I had NEVER expressly agreed to pay fees upfront, or had ever read anything about this on the website.
Although I thought the job description was clear, my employer spoke very poor english, and apparently had a much different job in mind. We decide to cancel the job.

FREELANCER WILL. NOT. GIVE. ME. MY. MONEY. BACK.

I have sent them a support ticket every day for the past 6 days and they have done nothing but
1. freeze my account due to "identity validation purposes"
2. when I filed a dispute with paypal they asked me to cancel the dispute so that they could refund funds
3. refunded me the money and then CHARGED BACK THE AMOUNT BEFORE I COULD WITHDRAW IT
4. gave me canned and generic responses in every interaction with them.
5. made details for finding help clear as mud
6. gave no phone number to contact anybody at the company

This is the best looking scam on the internet. This is deceptive practice, and I hope that somebody sues the ### out of these guys and bankrupts them all to hell.

- Micah Johns

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brightmoontr
, BG
Aug 30, 2014 2:24 am EDT

i losy my 325 dollar because of fake webmaster, i asked help from them, i saw my account hacked later and then it used to show, phone verification, i try but it bring me to diffrent page, which you need to upload id etc...i also did it, then i saw kind of strange proccess, you need to hold a number in your hand that they give and you need to take photo and send them. THIS IS SO FUNNY, FROM 3 YEARS, WHEN THEY WERE CHARGING ME, NO ONE ASKED ME MY ID AND I AM SURE FOR MANY PEOPLE SAME, THIS IS NOT FAIR, WHEN COME TO CASE, THEY PUSH YOU STRANGE THINGS EVEN I WAS FAIR ON MY PROJECT, THE WEBMASTER GOT MY MONEY AND GAVE ME MESS AND HE TOLD ME WORK DONE :) MY MISTAKE WAS, REQUEST HELP FROM FREELANCER.COM PLUS THE WEBMATSER WAS REALY A TRICKER, I DID NOT UNDERSTAND WHY THEY DID NOT DO SAME POROCCESS FOR HIM...
THE RESULT IS: A FEW PEOPLE GET TOGETHER THERE ON FREELANCER.COM AND MAKE COMMENDS EACHOTHER, THEY EVEN DONT DIG THE CASE OR ISSUE...ITS IN THEIR HAND TO SHAKE YOU AWAY...
THATS WHAT HAPPEND TO ME...

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WillCfromfreelancer.com
, PH
Aug 19, 2014 4:54 pm EDT

Hi Micah Johns,

This is Will from Freelancer.com. I understand that you have been charged of project fee when you have accepted the awarded the project, albeit the same being unsuccessful, though I am happy to see that this has been resolved accordingly.

We thank you for bringing this to our attention and providing us the opportunity to address and clarify what has transpired.

Should you need anything, please do not hesitate to shoot me an email - willc@freelancer.com.

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Freelancer.com account closed after milestone payment

Yesterday I awarded a project to freelancer on www.freelancer.com. His requirement was to set a 50% milestone and release before he starts. Based on his reputation I decided it is safe to proceed, so I released the milestone payment. Today when I try to login I see that my account is closed?! And the only explanation I receive from freelancer.com is that it is closed for security reasons?! I have an ONGOING project for which I already paid half the money. So now it appears that I paid the money but I can't get my project. BEWARE! FREELANCER=SCAM!

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Update by joerocket
Aug 15, 2014 2:05 am EDT

Hi Will C,
mail sent to you with all details.

Update by joerocket
Aug 13, 2014 6:55 am EDT

Yesterday I awarded a project to freelancer on www.freelancer.com. His requirement was to set a 50% milestone and release before he starts. Based on his reputation I decided it is safe to proceed, so I released the milestone payment. Today when I try to login I see that my account is closed?! And the only explanation I receive from freelancer.com is that it is closed for security reasons?! I have an ONGOING project for which I already paid half the money. So now it appears that I paid the money but I can't get my project. Freelancer.com = SCAM! Stay away from that site!

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brightmoontr
, BG
Aug 30, 2014 2:53 am EDT

Freelancer.com when it come money, you call us, you add us to skype but when any issue, you dont have any phone ? why ? how you judge people, by looking the text or messages ? because of all, i lost my money on your website...İnstead of you will put id verification to the person who ticked me, you push me to do this...it is not fair, all of many years, you charge money from me, you have never asked my id...But when i tricked by a webmaster, you pushing me to do very strange things...THIS IS NOT FAIR, YOU DONT SEE WHO IS RIGHT OR WRONG...I WILL NEVER EVER WORK WIHT YOUR SITE...I AM SO REGRET...I REMEMBER HOW YOU USED TO SUPPORT WHEN YOU HAD LESS MEMBER, IT WAS VERY POWERFULL AND NICE, BUT NOW, BECAUSE YOU HAVE MANY CUSTOMERS, YOU DONT CARE, YOU SHAKE PEOPLE WHERE EVER YOU WANTED...I NOT ONLY LOST MY MONEY, YOU ALSO KNOW SOME ONE HACKED MY ACCOUNT...I DONT KNOW HOW MUCH REAL IT WAS BUT I HAD THE SCREEN PIRCTURE, I SEND YOU...ONE OTHER THING IS, WHERE IS SECURITY ON YOUR SITE ? WE TRUST YOU AND ADD OUR NAME ADDRESS ETC BUT WHY PEOPLE HACKED OUR ACCOUNT ? WHY PEOPLE MAKE GAME BY USING YOUR SITE...WHERE IS JUSTICE ?

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WillCfromfreelancer.com
, PH
Aug 17, 2014 10:06 am EDT

Hello joerocket,

Thank you for the email.

This is now being reviewed. Kindly wait for an update on your ticket.

Sincerely,

Will C.

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WillCfromfreelancer.com
, PH
Aug 14, 2014 11:09 am EDT

Hello joerocket,

This is Will from Freelancer.com. I would like to help you regarding the cancellation of your account. Please shoot me a message at willc@freelancer.com along with your username so I can review your account.

I look forward to hear from you the soonest possible time.

Sincerely,

Will C.

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3:30 pm EDT
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Freelancer.com be aware of freelancer they stole money

Dear all Freelancers,

Please be ware about www.freelancer.com website I am the another one cheated by www.freelancer.com ... August 1st I have done one project successfully and milestone created successfully and client paid and left feedback, and I requested to release the payment (the project cost $1900) ... after 3 days I check login and check the freelancer account the money still not received status no withdrawal options and it was cancelled and I sent email to freelancer ### support team - there is no use and I finally received email that the employer not verified so your payment revised and they closed the project and make it nothing ! WHAT A FRAUD THEY ARE ? and I did all my work according to freelancer advice and emails ( attached all the screen shots ) - What is the solution for this ? I am ready to come anywhere - I need my Money and I need justice and again no one face this kind of situation.

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Freelancer.com milestone payment is not secure

Hello everyone,

My reccomendation to the freelancers "Do Not Ever Trust Milestone Payment", because you May Not Ever Withdraw the money which is released by employer as a milestone.

My withdrawal requests are canceling by Freelancer.com for over a month. I've talked to the support team several times. When I talk to them they keep saying that my employer have an account issue. I'm telling that that's not my problem, if employer has account issue why you accepted him and milestone release at the begining? I can see my money in my freelancer account but i cant withdraw it. They say your money is secure, but how this can be ever secure...

After I've made this complaint will from the freelancer contacted me and he also said nothing different from the support team. "Employer has an account issue and must solve it. Until he solves his account issue your withdrawal request will continue canceling" Which is not acceptable because by this way freelancer.com fooled me that I've received payment and I've sent the work with knowing that I'm paid.

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Update by Dezenfector
Jul 17, 2014 8:44 am EDT

I'm also preparing to file an online complaint to the FBI.
FYI

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WDuval
, UA
Oct 31, 2014 2:32 am EDT

Well, if employer does not want to release a milestone, he/she can file a dispute. The problem is that freelancers have almost no chance to win it! I've got a friend who works at freelancer.com, and he shared a statistics related to disputes: only 7.4% of disputes are won by freelancers. I asked him why and he told me that there is an internal policy at freelancer.com that demands to always trust employer arguments. So it works with fair customers, but a drawback is if a customer is not truethful you have no chance to get your money.

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Marknscott
Spring, US
Oct 07, 2014 2:59 pm EDT

Thanks alot for sharing your experience by freelancer.com, we have Also Complain and had facing very bad experience day by day, we have been doing business since long time on freelancer and have great reviews, but after facing many problems relating with the payment get from client and stole back, once the client release the funds, after the work approval everything you done, your payment will be back to the orignal source, i 100% Agree with you that they are charging some % on Everyprojects, but cannot provide the proper platform, and money safety, they just concern with their commision all the time, We are also looking for justice all around and for our money, we did work hard on projects done by Quality Designers, and Every time you complain they came up with same answer all the time, the Question is why they not verified the employer before the project, they simply said later that your employer had problem with their profile and funds, than where you were sleep at the time of project posting by employer or in between the work, Every time they Stole Money After the work completed and delivering all the files, its like Someone stealing Design and Work from Designer on freelancer.com, Please Provide Solution for the Legal action can take againts freelancer.com We are also requesting for money for work done since, i will knock every door for legal action, and beaware online designer,

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shanquick
, IN
Aug 06, 2014 2:32 pm EDT

Yes I face this issue now and they have the self rule and they stole the money from freelancer hard works .. Definitely we need solution and we should save the other freelancer as well and the freelacner.com must shutdown for non security reason - We are ready to hands up for this please let us know the way to show their illegal activities - Madhu

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Freelancer.com freelancer take my 888 dollars

İn freelancer i take a project and employer created a milestone, it was 888 dollars. i start to work because i trust freelancer. milestone was created. and i finish the job. i was waiting the employer release the mile stone but i saw my employer account and project was deleted. and the freelancer sended funds to employer bank account. and freelancer now say me contact to your employer outside of the website. but i have no contact. they said it is your problem. but this is a security problem. they have to pay me money. problem is between employer and freelancer. if employer create a milestone you cant send it to his bank again.

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WillCfromfreelancer.com
, PH
Sep 01, 2014 3:49 pm EDT

Hello brightmoontr,

Ticket has been sent to you. Please check your email.

If you need further assistance, please don't hesitate to shoot me a message at willc@freelancer.com.

Sincerely,

Will C.

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brightmoontr
, BG
Aug 30, 2014 2:57 am EDT

I HAD SAME KING ISSUE FROM ISTANBUL
Freelancer.com when it come money, you call us, you add us to skype but when any issue, you dont have any phone ? why ? how you judge people, by looking the text or messages ? because of all, i lost my money on your website...İnstead of you will put id verification to the person who ticked me, you push me to do this...it is not fair, all of many years, you charge money from me, you have never asked my id...But when i tricked by a webmaster, you pushing me to do very strange things...THIS IS NOT FAIR, YOU DONT SEE WHO IS RIGHT OR WRONG...I WILL NEVER EVER WORK WIHT YOUR SITE...I AM SO REGRET...I REMEMBER HOW YOU USED TO SUPPORT WHEN YOU HAD LESS MEMBER, IT WAS VERY POWERFULL AND NICE, BUT NOW, BECAUSE YOU HAVE MANY CUSTOMERS, YOU DONT CARE, YOU SHAKE PEOPLE WHERE EVER YOU WANTED...I NOT ONLY LOST MY MONEY, YOU ALSO KNOW SOME ONE HACKED MY ACCOUNT...I DONT KNOW HOW MUCH REAL IT WAS BUT I HAD THE SCREEN PIRCTURE, I SEND YOU...ONE OTHER THING IS, WHERE IS SECURITY ON YOUR SITE ? WE TRUST YOU AND ADD OUR NAME ADDRESS ETC BUT WHY PEOPLE HACKED OUR ACCOUNT ? WHY PEOPLE MAKE GAME BY USING YOUR SITE...WHERE IS JUSTICE ?

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Dezenfector
, TR
Jul 17, 2014 8:44 am EDT

I'm from Turkey also. I'm preparing to file an online complaint to the FBI.

It can be done from here:
http://www.ic3.gov/complaint/default.aspx

For your information...

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Dezenfector
, TR
Jul 17, 2014 8:30 am EDT

Hello Meltem,

I have a similar issue too. My employer sent the mile stone, he released it, I now can see the money in my account, but employer deleted his account and gone and now i can't withdraw my money in my account. Everytime i send withdraw request they cancel my request

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Freelancer.com impartial attitude towards freelancers

I am Shim Vijay and I am a reputed freelancer on Freelancer.com. I want to know if others have faced similar situations like what I am facing right now.

I had someone from Freelancer contact me (Linus C is the name) and asking me to pay a sum of $736 to an employer who had voluntarily chose not to counter against my dispute for $750. I have spoken to this employer after filing a dispute and we both agreed that the money be released to me. We both ended the call by agreeing that the payment has to be made to me by this employer. Thus, they chose not to counter my dispute (Remember an employer gets 7 days to counter a dispute whereas a freelancer gets only 4 days to counter). As agreed, the employer did not counter against my dispute and the money came to me.

Today, all of a sudden, I get an email from this person asking me to pay the employer $736. The person does not even ask me what my stand is on the issue.

I would like to know if others are facing something similar an issue. From 2011 till date, I have never had any issue with Freelancer.com. I also have some leading clients and I am a top ranked freelancer. But this issue made me come to this site and post this complaint.

Someone please advice me.

Thanks in advance !

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Federico Testoni
, UY
Mar 30, 2015 4:32 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hey, Will from freelancer.com. i'm marking your comments as spam since your are just trying to make the company look like they care about their clients when that's ###.

I always receive the same generic answers from the support team at freelancer so cut the crap..
freelancer.com is a fraudulent company that stole my money too.

If you want to help i suggest you tell the owners of the company to stop stealing money from the hard working people you liers!

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WillCfromfreelancer.com
, PH
Jul 19, 2014 9:17 am EDT

Hello Dezenfector,

Kindly update the ticket that was sent to you and you will be guided accordingly.

Have a good day!

Sincerelly,

Will

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Dezenfector
, TR
Jul 17, 2014 8:17 am EDT

Hi will,

I've received your mail. After examining my problem you're telling nothing different from my previous conversations with support team.

My problem is continuing and doesn't seem to be solved in the future. I still have money in my account which I am not permitted to withdraw. So what will happen to the money in the account. Will it remain there forever as a bug in the system?

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Dezenfector
, TR
Jul 14, 2014 12:52 am EDT

Hello everyone,

My reccomendation to the freelaners "Do Not ever trust Milestone Payment", because you may not ever withdraw the money which is released by employer as a milestone.

My withdrawal requests are canceling by Freelancer.com for over a month. I've talked to the support team several times. When I talk to them they keep saying that my employer have an account issue. I'm telling that that's not my problem, if employer has account issue why you accepted him and milestone release at the begining? I can see my money in my feelancer account but i cant withdraw it. They say your money is secure, but how this can be ever secure...

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WillCfromfreelancer.com
, PH
Jul 14, 2014 8:14 am EDT

Hi Dezenfector,

This is Will from Freelancer.com. I can see that you have issues with your withdrawal request. Please shoot me an email at willc@freelancer.com along with your username and let me see what I can do for you.

I look forward to hear from you.

Sincerely,

Will C.

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WillCfromfreelancer.com
, PH
Jul 14, 2014 8:08 am EDT

Hi Shimvijay,

This is Will from Freelancer.com. I would like to help you with your current concern and with the verdict of your dispute. I understand that once an employer doesn't respond on the dispute you have the filed, the dispute will automatically closed and the Milestone Payment will be released on your end. I would like to ask for your cooperation for me to totally understand the same by shooting me an email at willc@freelancer.com along with your username and the Dispute ID.

I look forward to hear from you the soonest possible time.

Sincerely,

Will C.

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3:16 pm EDT
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Freelancer.com my account and my money

Since, i saw many negative things around online, how scam freelancer.com? now i also started to hesitate, i did not know that much many negative commends about your company but i honestly stopped.i even thought to do every day a video agains you and a website...Because if you ask me why i am angry..! let me tell you my story...
.i have one dispute with one pakistan man...this man, i have choosen him, he told me to creat a hotel rating portal and sicussion website...he did bid ... dollar, i have choosen him, after he started to talk, after i choosen him, you budget is so low, this site can cost bla bla later i told him, if i supply my scripts, can you combine them...in normal condition, this site would created from scratch.But after his pushy way and strategy, i eccepted this condition, before work and during work, he had pushed me so many time, pay money, brother pay money...then i relase 1 2 3 milestones because of his every pushing, because i wanted to have a great site and i have trusted in this person...his user name: developer2581 and he used to have good feedbacks...indeed i am so tired to type this story again and again because when you talk, people can understand better but when you type, it has no influence...After relase nearly all payment, i even told him on our skype talk, please make a good working site...i can also open a new project on your name which is ... dollar, you can earn more...plus in very early time, before even work started, because he have pushed more money way, for me to give trust in him, i used to have 90 dollar in odesk account which i was not using, i also send this money to him...totaly till now he got from me ... dollar...nealy 3 month passed, his working style was, working on his server and later he used to upload all my server...i used to check and tell whats wrong and whats right...According to my description, most things not done, hotel gds sytem, lots of dead links, lots of function issue...To be honest this site works %50 but its not because of him, its because of my script funtionaliy...3-4 day ago we had a appoinment for last check up together...during our skype talk, he was talking to me, i was showing him what are wrongs in site...: he was writting down all...on our 4th or 5th minute...suddenly he told me, i can not waste time with this site, you work is complated. i got shock and stressed indeed...Because to pay all money before work and to get this reaction was injustice...even during our work, my server suggest me to find new webmaster because of some issue who he couldnt find...it was about rating script which is on my dispute messages board...After his last reaction, he also open dispute suddenly which was a strategy to show him self that he complated the work...His work is on my server, or on his server, i please any inspector to check it...check it with me...After he have open the dispute, i also reply to him and i also wanted justice and help from freelancer, with this stress i have type lost of messages, tickets and tickets...Because i knew, to relase money was mistake but when i was told, as freelancer we need to ask from them refund, i felt more stress because this person choosed tricky way, how many time he requested money...how many time he have pushed me...

After i saw a strange project on my account, which was a hacked... I also open one more ticket then they block me totaly :)
After all, i saw my account blocked yesterday, i have type and send ticket till nights because i wanted to let my voice hear...Because i did not steal anybodies money or occupied anyones right...after all to see my account blocked..
first, they asked verification information, which i have supplied them
second, phone verification link which it never work its a dead link always
and last today: id verification which i already send all requested data, id, bank bills, passport, my other recidence card...
is it fbi or freelancer ? I send my money them, i dont earn money ?
and after all, i also see that, THEY requesting more and more info...All are fine for security but what about my security ? A HACKED SITE OR ACCOUNT ? ? who will give me guarantee ? because of this webmaster, i lost many months, much money and now i am dealling with this things... By the way this kind of id information is needed...But as long as you dont push over, all fıne but what is this ? You are doing this all, because you dont want to protect ? You dont want to refund my lost money, i have never requested my money, i meant, , open same project on my name again since this person was trick and caused me lots of trouble...
NO one ask any, when come PAYING TO YOU money, your team even call me and added me to skype but when come to problem, why nobody near or why nobody realy call or talk to me ? why nobody listen my voice ? since i have send you all of my data and my account is still limited, plus yesterday hacked...i dont want to send more data to you because this is realy unfair...
i belive that i did not do any wrong to anybody but many to me because its on my history record...there can be lots of trick going on, there can be lots of bad people around...i will always fight against them or with this kind of portal, or with youtube videos, or with creating new website...i say again: because of this person, i had no willing left to give work to people since i am realy abused with all way on FREELANCER
if any one could call me trought skype or normal phone, things would be so easy...i was also on ebay, paypal...all of this companies have a phone number..why you dont have one ? how we will only contact you by typing ?
as a conclution, i believe that my account limited for no reason, my money taken illegaly by this freelancer and other and thats why i wanted help, support and all...i know that my account stuation is depend on people who ever read my messages on freelancer ..if they are in their good day, , they can activate my acoount, if they not they can limit more and more...
so i dont know what to say more..., i mean my being honest did not make any sense to freelancer...
But hope everybody out there hear my voice...
shorty i am sad ...
Thank you who ever you are...

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Update by brightmoontr
Aug 30, 2014 2:17 am EDT

When come to money, they call you, i got many time call from them, when come to issue, they dont have any phone to call them...Basicly from that time till now, my issue have never solved...i lost my money, my account suspended or what ever...i will never ever work with them anymore...they not act fair

Update by brightmoontr
Jun 14, 2014 7:07 am EDT

As if they stamp people with this number and photo! Why? Are you fbi? I have send them all my id, residence and all but, they realy not honest, they keep pushing this criminal style photo system... As if we criminal, we pay money, we go low... Plus who know who hacked my account

You are not a valuble company any more for me... Please refund all of my money to the same card that you have charged.

Update by brightmoontr
Jun 14, 2014 7:05 am EDT

I have never seen that much game in my life... And that much story... When they charge our credit card, no one ask any verifications... Basicly they also put hand on my money on this account... I have never seen that fake system... You put us very down on very low level with out own money...

Will never work freelancer again...

Update by brightmoontr
Jun 10, 2014 1:17 am EDT

Still issue is same, since my account hacked, i dont want to send to freelancer any id or so, which i did already, i have send them bank bills, my driving licence and more... But they not opening the account, they also not calling me, i got so cold from their service, i have nealry 400 dollar in account plus, noting solved... This is big trick... No more saying, one webmaster took my money gave me mess, on the other hand freelancer dont do anything... I will never work with them again... This is big injustice...

Update by brightmoontr
Jun 03, 2014 6:42 am EDT

Other issue, please see the sharks, since i have limited account, other freelancer told me, i rejected the project, and pls see the picture... From skype he told me, i rejected the project, from freelancer.com he keep typing me message, please supply the theme and everything we work on it... You see the worl of honesty? Please everybody some one must stop this injustice actions...

This are so shamelessssssssss

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12:12 pm EDT
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Freelancer.com freelancer.com is a scam. i'm sharing their contact info.

Have you been victim of freelancer.com?

Me too :( I have the case opened ... with not respond from freelancer.com

Do you know that: “Freelancer founder earns $235 million – while customers of the site are ripped off “

Freelancer, an Australian registered Internet company makes millions while abusing Australian consumer laws. Caution – use this site at your own risk as Freelancer takes no responsibility.

If you want to try to contact the management team: http://www.freelancer.com/info/management.php

Here is their direct email address and phone numbers:

Nikki Parker, Regional Director, North America, Australia & New Zealand, Tel +[protected], Email [protected]@freelancer.com, or Evan Tan, Regional Director, South East Asia, Tel +[protected], Email [protected]@freelancer.com, or Jorge Azurin, Regional Director, Continental Asia, Tel +[protected], Email jorge.[protected]@freelancer.com, or Bill Little, Regional Director, Europe, Tel +[protected], Email [protected]@freelancer.com, or Sebastian Siseles, Director Regional para Latinoamerica, Tel +[protected], Email [protected]@freelancer.com

If there is not result them please follow this direction below:

1. File a government internet crime complaint with: ic3.gov/default.aspx

2. Report fraud, visit: stopfraud.gov/report.html

3. File an online complaint with State Attorney General: oag.ca.gov/contact/consumer-complaint-against-business-or-company

4. File a government consumer complaint with econsumer.gov/english/report/overview.shtm

5. Report to Australian Competition Consumer Commission: accc.gov.au/consumers/complaints-problems

6. Report to Law Enforcement: aclei.gov.au/Pages/default.aspx

7. Report to Scam watch: scamwatch.gov.au/content/index.phtml/itemId/693900 ; ALSO asic.gov.au/asic/asic.nsf/byheadline/Complaining+about+sales+offers+and+promotions+of+consumer+goods+and+services+ASIC+site+version?openDocument#State or territory consumer affairs
8. Report computer, internet-related, or intellectual property crime: justice.gov/criminal/cybercrime/reporting.html#C4

9. File a complaint with Office of Fair Trading: fairtrading.qld.gov.au/make-a-complaint.htm also: acma.gov.au/Citizen/Take-action/Complaints

10. Contact investigative reporters from TV Channels and Newspapers / magazines and all you guys will provide evidences to them. Please save all your email received from freelancer.com

11. Register complaints with as many review sites as you can "Google Reviews, Yelp, Business reporters and other private organizations ... etc"

12. Post Blogs. Minimum 1 SEO article per day till you will see the result on google, yahoo and bing.com. Spread the word by posting on your blogs, create new blogs, Blog Comments, Guess Posts and invite others to share their similar stories they faced with freelancer.com etc. Please keep posting on all social media...

Read full review of Freelancer.com and 2 comments
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StevenE
, PH
Jun 10, 2015 9:44 am EDT

Hello Everyone,

My name is Steven E from Freelancer.com.

If you are experiencing difficulties, or need of our assistance, you may always shoot an email to support@freelancer.com.

We are always ready to address all your concerns.

Thanks.

F
F
Federico Testoni
, UY
May 27, 2015 12:59 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I agree completely. I was scammed by Freelancer.com as well, their support team is useless and i'm still not able to get my money I've worked for so hard.

All they try to do is to keep your money. I've never seen so many complaints on a site like I see about Freelancer.com.
I'm moving to another website like elance or odesk.

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R
1:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Freelancer.com freelancer scam - fraud - joined to loose money

You can loose money instead of earning.

My account was suspended from last 10-15 days and today when
verification was successful, i am very surprised to see my account
balance -10 $.
I checked my transaction history and 30 $ has been reversed to revoaviat
for joomla question creator jobs with out any message to me.May i know
what is this
This was the payment which i got after filing a dispute against the
employer when he was not showing interested in releasing payment and now
you are again saying to ask to emplyer to ask for payment...?
Before filing dispute I already send them several message regarding
payment .They dont reply.And when I got my payment after winning the
dispute payment has been again deducted and again i have to depend on
employer mercy?Where is the freelancer rights?

Read full review of Freelancer.com and 2 comments
Update by 13rbam
Apr 14, 2014 12:36 pm EDT

If you are thinking that you can earn money by doing some hardwork on freelancer, Then you might be wrong.Beacuse I have loosed money instead of earning.
READ MY CASE---
I joined freelancer.com with hope of doing work and earning money.I got the project from revoaviat for creating questions on joomla.
I delivered the work.
After getting the work done, the employer stopped communicating with me and did not released the payment.So finally i filed the dispute and won that i got the milestone released as payment in my account.
Now here comes the trick to deprive you of your payment.
My account was suspended and i was told to verify.
I submitted various documents proof and sucessfully verified my account.
After login i check that my account balance was -10$.Yes it is in negative.
When i enquired freelancer.com told me that employer has account issues and reversal of payment has been done.
They said me to communicate to employer to get my payment.
Do you think employer will now pay me money?They donot reply to my messages .
So finally what have i got is -10$.
This is freelancer.com policy.
WORK-EARN AND THEN LOOSE BECAUSE EMPLOYER DIDN'T WANT TO PAY TO YOU.

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k_1986
, IN
Jun 21, 2014 1:02 pm EDT

I also had a similar problem, the only difference is that the amount was (80 GBP) which was reversed even though the milestone value was 40 GBP only, and it was released with a 5* feedback. The project was completed 3 months back and the client had closed the account immediately after the project. First, I lost double the project worth. Second, the freelancer.com staff is telling me to beg the client for payment. There is no reason why the client would pay 80 GBP again, after completing the payment of 40 GBP for the project.

I am working here since the last 4 years, and this site is very weird. I have seen that whenever a person's account balance crosses $2000, it either resets the account to zero or deducts a huge amount. This is the third time it's happened to me. On first occasion, it happened immediately after I had completed $2, 500 project. I made a mistake of blaming my bank for fraud. Second time it happened again after another huge project. I had no option but to move to elance, but there were some returning clients who insisted on freelancer.com. This is because the website looks very attractive, and 99% of issues are faced by sellers, not buyers. So, I continued to take their projects there. In 2 years, again the balance became 2, 500 - 3000 GBP, so the manipulations from the website again started.

To new joiners, it is strongly recommended not to use this website for bigger projects. The moment your balance goes high, it will be either reversed, reset or your account will be closed.

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WillCfromfreelancer.com
, PH
Apr 16, 2014 10:53 am EDT

Hello 13rbam,

This is Will from Freelancer.com. Thank you for raising this to our attention. I have sent an email through one of your tickets. Kindly check your email and if you have other concerns, you may always send an email at willc@freelancer.com.

Thank you and have a good day.

ComplaintsBoard
E
12:35 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Freelancer.com deceptive practice

I believe with freelancer.com you must proceed with caution. What we've had happen to us is the freelancers will place a bid amount and once you award them the project often times they immediately will quote a different price and tell you that you have to repost the project. I hired a freelancer on the site to design a site for $5000 dollars, (he originally had placed a bid for $3000 dollars then right after said it will actually be $5000) after the freelancer took more than 50% of our money and we only had less than 10 percent of the site competed thus far, the freelancer asked for more money and upon further research we found that he had complaints under his real name for basically building a defective site that wont work . We also found reports from other sites that allegedly freelancer.com freelancers will hire each other for fake projects so they can leave each other fake feedback.

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1:40 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Freelancer.com cheating to make money, no business ethics

I've been charged for 271$ just for winning a project where a client never shown, there were no any warnings or me being agree with this condition, sure they do have agreement according to which they actions are legit, but it just unfair! Also they said that they could help to resolve any issue but in fact they stay aside saying that they just introduce you to employer and they don't care what happened next, it's their's official policy:

I raised issue to support team and they replied back
Project fees are non-refundable whether a project is complete, incomplete, cancelled or revoked. This serves as the introduction fee for the employer and the freelancer. It is likewise for the purpose that contact details would be allowed to be given by both parties immediately. Our role as an online venue is already fulfilled when the the employer and freelancer meet, agree on and work on a project.

Note that Freelancer.com is an online venue for employers and freelancers to meet and work on a project. What will happen upon acceptance of the project is beyond our scope of support neither do we get involved in the transactions and interactions between employers and freelancers. It's our part to introduce the two parties but the project's success still lies only between the employer and freelancer.

This is absolutely disgusting. Instead of earning from this site after taking suggested tests and getting a fake project. I lost my hard earned money for freelancer and they are saying they can not refund it.

Read full review of Freelancer.com and 4 comments
Update by Sonika Singh
Sep 19, 2013 6:22 pm EDT

Hi Will,

Thank you very Much for help and listening to my concern. I have received my money in my credit card account.
I am very happy by customer service provided by you and I will continue to use freelancer.com in future with my subscription.
I lost my faith in this website after incident took place and response from other customer care executives. But, Now I am satisfied that, they have some people who can think apart from predetermined lines of response to customers in case of issue is genuine.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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WillCfromfreelancer.com
, PH
Jun 24, 2014 8:36 am EDT

Hi k_1986,

This is Will from Freelancer.com. I would like to help you with your experience on the site. Please send an email at willc@freelancer.com with the details of your concern along with your username.

I look forward to hear from you.

K
K
k_1986
, IN
Jun 21, 2014 1:28 pm EDT

If you got your refund, you are one of the rarest ones. I lost double the value of the milestone on a project reversal (80 GBP). Please help us with the steps you took in getting your funds recovered.

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WillCfromfreelancer.com
, PH
Sep 09, 2013 7:00 am EDT

Hello Sonika Singh,

I am Will from Freelancer.com. I can see that you have issues with the project fee that was deducted from your account. I would like to help you out by reviewing what happened. Just send an email at willc@freelancer.com along with your username so i can further check your concern.

I hope to hear from you.

Sincerely,
Will

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nupasa26
, BD
Sep 07, 2013 6:45 pm EDT

my co-worker's mother-in-law makes $87/hr on the laptop. She has been out of a job for 9 months but last month her check was $14411 just working on the laptop for a few hours. Read more on this web site http://www.mac22.com

Freelancer.com Customer Reviews Overview

Freelancer.com is an online platform that connects freelancers with clients seeking professional services. It offers a diverse range of categories including writing, design, IT, and marketing, among others. Clients post projects or contests, and freelancers bid to win the work. The site provides tools for communication, project management, and payment facilitation to streamline the remote work process. Both short-term tasks and longer-term projects are accommodated, catering to various business needs and freelance expertise.

Freelancer.com In-depth Review

Overview: Freelancer.com is a popular online platform that connects employers with freelancers from various fields. With a rich history and background, Freelancer.com has established itself as a trusted marketplace for outsourcing projects and finding skilled professionals.

User Interface and Design: The website's user interface is intuitive and easy to navigate, allowing users to quickly find the information they need. The overall visual appeal is modern and professional, enhancing the user experience. Additionally, Freelancer.com is responsive across different devices, ensuring a seamless browsing experience on desktops, tablets, and smartphones.

Registration and Profile Setup: Creating an account on Freelancer.com is a straightforward process. Users are required to provide basic information and go through a verification process to ensure the authenticity of their profiles. The platform also offers options for profile customization and personalization, allowing freelancers to showcase their skills and expertise.

Job Posting and Bidding: Posting a job on Freelancer.com is a simple process, with clear instructions and guidelines. The platform offers a wide range of job categories and subcategories, ensuring that employers can find the right freelancers for their projects. The bidding system facilitates communication between employers and freelancers, allowing them to discuss project details and negotiate terms.

Quality of Freelancers: Freelancer.com boasts a diverse talent pool, with freelancers from various industries and skill sets. Employers can review freelancers' profiles, portfolios, and ratings to assess their suitability for a project. The platform also provides feedback and reviews from previous employers, helping users make informed decisions.

Payment and Escrow System: Freelancer.com accepts various payment methods, providing flexibility for users. The platform's escrow system ensures secure transactions by holding funds until project milestones are met. The payment process is transparent and reliable, giving users peace of mind.

Customer Support: Freelancer.com offers reliable customer support through various channels. The support team is available and responsive, assisting users with technical issues, disputes, and conflicts. Users generally report satisfaction with the level of support received.

Pricing and Fees: The pricing structure on Freelancer.com is competitive and affordable for both employers and freelancers. It is worth comparing with other similar platforms to ensure the best value for money. The platform maintains transparency regarding fees and charges associated with using Freelancer.com.

Security and Privacy: Freelancer.com prioritizes user data protection by implementing measures to safeguard personal information. The website utilizes encryption and security protocols to ensure the confidentiality of user data. Users have control over their privacy settings and can manage data sharing preferences.

Success Stories and Testimonials: Freelancer.com showcases numerous success stories and testimonials from satisfied employers and freelancers. These stories highlight the platform's effectiveness in delivering successful projects and the benefits experienced by users.

Overall Rating and Conclusion: Freelancer.com is a reliable and user-friendly platform for outsourcing projects and finding skilled freelancers. It excels in providing a seamless user experience, a diverse talent pool, secure payment systems, and responsive customer support. However, users should carefully consider their specific needs and requirements before deciding to use Freelancer.com.

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