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4.4 2639 Reviews

Freelancer.com Complaints Summary

110 Resolved
384 Unresolved
Our verdict: When using services from Freelancer.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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E
12:50 am EST

Freelancer.com billed the project fee for usd project in gbp at a ludicrous exchange rate without consent or notice

I accepted a job on freelancer.com priced in USD when they bill the project fee in advance they automatically converted the bill into GBP at a ludicrous exchange rate 10% above wholesale without giving prior notice, gaining consent or publishing exchange rates anywhere on the site.

This amounts to an illegal dynamic currency conversion unlawful in Austalia (freelancers country of registration), in the EU and possibly the US and elsewhere.

It's also in breach of freelancer.com Terms and Conditions (but it doesn't matter even if it wasn't) see SECTION 30 (only applies to withdrawals, clearly outlines providing exchange rate and confirming consent)

SECTION 18 (only applies to existing balances, or funds coming into the balance from another job)

I think this issue will affect many millions of freelancer.com providers.

/*************************************************************************/

Can anyone who has been affected by this issue reply to this post or PM me your details and I can include details in a joint complaint.

So if your a freelancer who has accepted a job in a currency different from your own and been billed the project fee in your own currency at the freelancer.com magic exchange rate get in touch.

Could you also share this to get as many freelancer onboard as possible?

/*************************************************************************/

The Australian Minister for Small Business department can help us formulate a complaint and direct it to the relevant regulator.

We can do this privately, we don't need to go through an expensive and time consuming court process we just have to make the relevant regulator aware of the problem and that many people are affected.

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I
2:59 pm EST

Freelancer.com milestone payment fraud

Freelancer is a big Fraud with us. their services and worst. Support is non supporting and worst. Yesterday i got a milestone payment for my project i did, today morning i got up and found my freelancer balance is -$70.00 i was shocked. i checked my details and i was shocked to see my transaction history. Freelancer has reversed the payment for some reason, i talk with support guys they just keep on saying as per company policy, as per company policy.
Freelancer did not informed me prior to reversal. As i have earned that money and they are doing fraud with us. They charged me for services but when it comes to ask me before touching my money, they just take it back not even a single mail.
i asked about employer detail even then they denied.
I am very unhappy with freelancer this time.

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3:18 am EST

Freelancer.com customer service

We need to find a way how to bring freelancer.com to justice with class action.

I need to tell that this company made to collect all kind of fees without legal support. They had stolen more than 50% in the form of fees and not only fees. $200 disappeared without reason.
I didn't do much of business with freelancer due to lacking of good professionals there, but i deposited over $1200 and fees came up one after another draining my account quickly.

Cheating customer service.
By mistake i transferred funds for the milestone that was already funded. I asked to refund full amount back because job was already fully loaded for both milestones. They charged fees for mistakenly transferred money even i asked for refund within few minutes after transfer. After starting paypal investigation they withdrawn funds from a completely different ongoing project leaving no funds in my account and falling apart that project that already lasted for couple of weeks and was almost over. All attempts to solve this issue with customer service fell through.

I lost another $340.96 in addition to failed almost completed work with freelancer.

I am looking the way how to bring this company to justice for stealing money from our pockets and cheating while doing business in us.

If you have some valuable information to share with others how to sue or claim funds from freelancer please help us out. I believe there are a lot of customers now and later who will value your support.

Thank you for being part of this!

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Christopher Peznola
, US
Mar 17, 2016 10:41 pm EDT

I am prepared to file a class action suit against this fraudulent company. I love that every complaint was answered by an automated response, the exact same wording in every reply. My attempts to gain some sense of justice was met with exactly the same kind of canned automated response. I guess I should have known better. I am out over $10, 000 in unpaid work, combined with Freelancer's fees on my unpaid work. I am not standing by on this. I am starting freelancerscam.com, it will be up soon, and I hope it becomes a forum for us contractors to get together and form a class action suit. These guys need to pay!

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StevenE
, PH
Feb 07, 2016 9:25 am EST

Hello Guys,

My name is Steven from Freelancer.com.

We understand your concern regarding your difficult experience on Freelancer.com

Furthermore, we always make sure that we exhaust all avenues in investigating every issue; hence, for an impartial and unbiased conclusion. We may discuss your concern regarding this issue by sending an email to us.

If you are experiencing difficulties, or in need of our help, you may always shoot an email to stevene@freelancer.com.

We are always ready to address all your concerns.

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elbar79
, US
Feb 06, 2016 9:31 am EST

I have discovered and issue where clearly breach financial guidelines.

When you accept a job freelancer.com automatically deducts payment from you pregistered payment provider (credit card, bank account, paypal etc), if the job is in a different currency from yours they automatically do a currency conversion at their own unpublished exchange rate again without confirmation.

This is an illegal dynamic currency conversion and australian companies have been fined heavily for doing this most recently visa for $18million aud.

I don't know about class action suits but I would be interested in gathering details from other freelancer.com users who have been affected by this issue so I can submit a complaint to the Australian regulator and relevant govt ministry.

Freelancer.com can't just do as they like regardless of the law.

ComplaintsBoard
S
3:01 pm EST

Freelancer.com account closed "www.freelancer.in"

I have been with freelancer from past two months, Firstly, I verified my account to have a new start, near around 4000 rupees were added, ( not because I wanted but their system made me do two times transaction without acknowledging that first has been done for 2000 rupees)

freelancer unique Id: Saurav0991

When I tried to use my account on mobile, account is open, but above there exists red Tag " YOU MUST BE LOGGED IN TO PERFORM THIS REQUEST"

Why?

Money lost via this account= 4000 approx
Freepack promo =150 to 250 charges, might be verfication charges
numerical test=300
english =300
Bidding Pack=490
next month=250
And money left was 1643 and credit 1692

That too went some where due to account closing.

i request Freelancer Authority to solve my issue as soon as possible, and Let me know method to change the username ID.

{ Sincere request, I respect your Service Please find a solution to it, It might be error, since no email regarding closing of account was there on my account}

People will think twice before using freelancer, especially as a wallet

Regards
Saurav
[protected]@gmail.com

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T
9:55 am EST

Freelancer.com disappointed

I am a freelancer and decide to try Freelancer.com. I joined this website two months ago and so far, only five people have contacted me through the website. One person gave me a link to a different website, the second was quite friendly and asked me where I am from and I never heard from him again. The third person told that she has a job for me, but I need to pay her some money to get it. The fourth said that he doesn't really have any job for me and just wants to be friends. And the last person actually had and interesting job for me, but for no reason he changed his mind and disappeared. Well, I just wasted my time and received no job offers. I am very disappointed.

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StevenE
, PH
Jan 21, 2016 9:18 am EST

Hello Tom,

My name is Steven from Freelancer.com.

We understand your concern regarding your difficulty to acquire a job or a project.

Furthermore, we always make sure that we exhaust all avenues in investigating every issue; hence, for an impartial and unbiased conclusion. We may discuss your concern regarding this issue by sending an email to us.

If you are experiencing difficulties, or in need of our help, you may always shoot an email to stevene@freelancer.com.

We are always ready to address all your concerns.

ComplaintsBoard
D
1:47 am EST

Freelancer.com a scam website steal users money

freelancer.com I worked on other online platforms and saw this one so decided to give it a try. The client never paid or funded for the project so I never started the work, but because I accepted the job offer they now charged me $78 and asked me to pay it. I said I'm not paying for services I never did or was paid for. They emailed me and said because I accepted the job, no matter if you are paid for the job, they don't care. They only care about fattening their pockets. If you are a freelancer, stay away. guru and upwork i've never had a problem with and will continue to work there. I'm so glad I never gave them my credit card info or bank account info or they would have taken the amount off. They won't allow me to close this account until I pay. So I guess it will be open forever. Goodbye freelancer.com! Internet

Read full review of Freelancer.com and 1 comment
Update by dannying
Jan 19, 2016 1:47 am EST

Scam indeed! My account is suspended. I've lost $800 that I've earned hard working on Freelancer.com every single day for a month and a half! Now nobody relies to my ticket, those online "supporters" ask me to wait, and no one is doing anything! How will I survive with no money? How will I maintain my family with no money? A fat lot they care!

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StevenE
, PH
Jan 20, 2016 5:07 am EST

Hello Dannying,

My name is Steven from Freelancer.com.

We understand your concern regarding the Project Fee which was charged to you.

Furthermore, we always make sure that we exhaust all avenues in investigating every issue; hence, for an impartial and unbiased conclusion. We may discuss your concern regarding this issue by sending an email to us.

If you are experiencing difficulties, or in need of our help, you may always shoot an email to stevene@freelancer.com.

We are always ready to address all your concerns.

ComplaintsBoard
J
12:02 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Freelancer.com money reversal scam

I was awarded a prize on January 7, 2016 for a $1000 with a $100 deduction for a winner fee. I withdrew the amount of $900 earned and when my withdrawal period came around I received nothing so I took to asking them and they claimed it was a put on hold because they wanted to verify the user account. However, the account was verified in almost all aspects except some profile info. I continued contacting them and only just today as of January 18, 2016, they took $1000 from my account leaving me with a negative -$100 deduction. Freelancer stole my money plain and simple. Avoid them at all costs if you are a freelancer. Avoid being robbed.

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StevenE
, PH
Jan 20, 2016 5:05 am EST

My name is Steven from Freelancer.com.
Hello Jrn8,

We understand your concern regarding the reversal of your funds.

Furthermore, we always make sure that we exhaust all avenues in investigating every issue; hence, for an impartial and unbiased conclusion. We may discuss your concern regarding this issue by sending an email to us.

If you are experiencing difficulties, or in need of our help, you may always shoot an email to stevene@freelancer.com.

We are always ready to address all your concerns.

ComplaintsBoard
N
9:55 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Freelancer.com john franklin, [protected]@yahoo.com, [protected]@gmail.com

i am a member of freelancer. someone chatted and asked my mail id to give a retyping job. i gave my email id. than they said to deposit 17$ to start the job. i paid through paypal to the above email id (1st one) than they sent 25 images to type in to notepad finish it within 4 days. they said they will pay 3$ per page. i did and sent to them. after that no response. they cheated me. i sent many mails to those email id's they didnt even response. the email id which they use John franklin, [protected]@yahoo.com, [protected]@gmail.com

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Vic Tran
, US
Jul 13, 2018 1:31 am EDT

I am getting email from: stephey williams with same content :)
thanks for alerting us

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Vic Tran
, US
Jul 13, 2018 1:32 am EDT
Replying to comment of Vic Tran

steppheywilliaams@gmail.com

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jmbingo
, KE
Jul 21, 2017 8:13 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i have just received same email for data entry, thank God i and my friend sit on same desk and few days back we joined freelancer.com my friend got same mail but from different email address from mine...for payments it was from same person. elliedcosta@protonmail.com.
thank God my Visa card wasn't ready

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Estine
, US
Jul 17, 2017 5:20 am EDT

This actually makes me wonder how many frauds are there really at freelancer.com...

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Estine
, US
Jul 17, 2017 4:48 am EDT

See the page under which this person works...

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Estine
, US
Jul 17, 2017 4:42 am EDT

I just got the offer from elliedcosta@protonmail.com! I am so glad I found this page! This person is still on the loose guys!

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Anutheepan
, US
Jul 11, 2017 1:56 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i too got this mail,

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Davi Karja
, US
Jul 05, 2017 6:35 am EDT

they just tried that on me today but thanks to google i weeded them right away like the parasites they are.

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tsalcedo
, PH
Jul 05, 2017 3:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

same thing happened to me in freelancer. they are now using these email addresses: elliedcosta@protonmail.com, arizonarobbins58@gmail.com, luciasylvesterr@outlook.com. posting here so that others in the future can search these email addresses and know the scam.

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Akash Prog
, IN
Jul 06, 2017 1:36 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of tsalcedo

Yes, same thing happened, He is sending virus content also. I reported to Protonmail.com to block that email id as i am getting abusive emails too. i forwarded them same thing to them. lets see whats going to happen.

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joinabdulmajid
, US
Jun 05, 2017 1:27 am EDT

from: ellie dcosta
Kindly read the details file and let us know in which plan you want to work in and open the sample page in the Microsoft office picture manager and let us know if you are interested in the project and in which Plan you want to work.
thanks
Richard Taylor

Freelancer offline typing work details

You will deposit the security which is one time payment to start working with us which will be refundable back to you after one month in any case even if your work does not achieve even 50% of accuracy or you leave us in between. Refundable security is just for the assurance that you take the work seriously and submit the work always on time whenever the work has been allotted to you as work will be on regular basis, if you want to take break anytime in between, you can take or you can leave in between, there will be no restriction from ours side.This condition has been put up from the client side as Our client is a reputed client based in U.S.A.Phone or chat support will be provided after joining.
thanks

You can start working with us by depositing the refundable security of $ 25 USD as per the Plan P1 or $ 32 USD as per the plan P2 or $47 USD as per the plan P3 or $62 USD as per the Plan p4 in ours skrill a/c which is emmanoahh@gmail.com or in ours neteller /c which is luciasylvesterr@outlook.com or in ours PERFECT MONEY a/c which is U8528508. Phone or chat support will be provided once you will join us.
You can create neteller a/c and can load the money in it using yours any debit card or credit card and can send to ours neteller email id using Money transfer tab.

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J. Andres Rojas G.
, US
Apr 17, 2017 11:20 am EDT

I have just got the same message! from kristinemasonn@gmail.com
Plan P1 25USD
Plan P2 32 USD
Plan P3 47USD

..."-You will deposit the security which is one time payment to start working with us which will be refundable back to you after one month. Refundable security is just for the assurance that you take the work seriously and submit the work always on time whenever the work has been allotted to you as work will be on regular basis, if you want to take break anytime in between, you can take or you can leave in between, there will be no restriction from our side.This condition has been put up from the client side as Our client is a reputed client based in U.S.A.Phone or chat support will be provided after joining.
thanks

You can start working with us by depositing the refundable security of $ 25 USD as per the Plan P1 or $ 32 USD as per the plan P2 or $47 USD as per the plan P3 or $62 USD as per the Plan p4 in ours skrill a/c which is emmanoahh@gmail.com or in ours neteller a/c which is dhruvvahuja@rediffmail.com or in ours PERFECT MONEY a/c which is U8528508. Phone or chat support will be provided once you will join us."...

I was this close to loose my money...

ComplaintsBoard
C
11:54 am EST

Freelancer.com fees

I bid on a project on freelancer and was accepted! Hooray. The job was for a total of £160. As soon as I clicked Accept I was charged by Freelancer £16 (10%). But then the next day the employer cancelled the job and I was left with the bill still to foot! I complained but they said it was non-refundable. So I accepted a job, the employer cancelled it and I am left paying for his mistake!

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StevenE
, PH
Jan 17, 2016 3:53 am EST

Hello Carl,

My name is Steven from Freelancer.com.

We understand your concern regarding the Project Fee which was charged to you.

Furthermore, we always make sure that we exhaust all avenues in investigating every issue; hence, for an impartial and unbiased conclusion. We may discuss your concern regarding this issue by sending an email to us.

If you are experiencing difficulties, or in need of our help, you may always shoot an email to stevene@freelancer.com.

We are always ready to address all your concerns.

ComplaintsBoard
R
8:24 am EST

Freelancer.com skills tests are a scam

I took their basic numeracy skills test so I could add something else to my profile to show to prospective clients. Their tests - or at least the ones I looked at - cost $5.00 plus a processing fee of around $0.42. Here's an actual question exactly as it appeared on the test I took: "John eat 2 pieces of apples a day. Now, is Thursday, but he remembered the his apples left after eating apples during Monday are 30 pieces after that, he gave the half of all his apples to her daughter. How many apples left, if today is Friday after eating the two pieces of apples?" At least three other questions on the test had issues, such as multiple correct answers or no correct answer. Needless to say, this is completely unprofessional, especially considering these are paid tests. How can I showcase my skills to prospective clients with a test like this? After the test was completed, there was an option to add more questions to the test. It looks like they don't even verify new questions for accuracy. I contacted customer support and 4 days later I was told they do not refund the exam fees. Instead, they offered to let me take another exam for free and they offered me one free month of the lowest paid membership option. First, there's no way I'm ever taking another exam for that site, free or not. Second, because of the exam that I did take I was already eligible for one free month of a higher-level paid membership, so offering me the lowest one is completely pointless. Based on this experience and the countless other reviews I've read about this site, I just decided to cut my losses and run. I advise you all to avoid this shady site.

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4:47 am EST

Freelancer.com reversal of funds

I have a account with freelancer. One client requested me to deposit $90 to his skrill account and he paid $145 in advance to my freelancer account. Everything was fine until the next day I found that the money was reversed by freelancer without giving any reason. When I complained they told m the client used someone else's card. I was told that nothing can be done as the project and the client account has been suspended. On asking who will pay my money back they told me that there is no way to solve this. When I asked why don't you people check clients before they post job they just said they cant. I lost my money from freelancer and skill both. None of these two are willing to give my money back. Please don't use these fraud companies.

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StevenE
, PH
Jan 17, 2016 3:50 am EST

Hello aakash kag,

I hope you are doing good.

We would just like you to know that the email we posted is legit and real. As what we have mentioned to you before, you may send your concern through the said email.

Thanks.

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aakash kag
, US
Jan 15, 2016 6:45 am EST

lol stevene also fraud ...see . is there after .com
" stevene@freelancer.com. " fake email

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StevenE
, PH
Jan 13, 2016 6:24 am EST

Hello Reviewer70326

My name is Steven from Freelancer.com.

We understand your concern regarding the reversal of your funds.

Furthermore, we always make sure that we exhaust all avenues in investigating every issue; hence, for an impartial and unbiased conclusion. We may discuss your concern regarding this issue by sending an email to us.

If you are experiencing difficulties, or in need of our help, you may always shoot an email to stevene@freelancer.com.

We are always ready to address all your concerns.

ComplaintsBoard
C
11:28 am EST

Freelancer.com freelancer account is in suspension mode, require expedited assistance asap!

Hello Freelancer Support, My ID Codinglogics has been in suspension mode since 3 days and I tried reaching your support team via email and the response has been less than encouraging so far. A customer that had hired me on freelancer.com had raised a complaint against me stating that I had hacked his hosting account which is far from true and I've complete faith in your system and investigation, however, I am not pleased to learn that my account has been suspended without a thorough investigation and proof of any wrong doing on my part. I completed 395 projects and have built an excellent relationship with several customers that are willing to stand for my integrity and professionalism. Can someone from your end look into this issue and resolve it ASAP? There are customers that I am working with on your website that are unable to communicate with me and this is creating problem for everyone. Regards, Codinglogics

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6:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Freelancer.com they steal from all members!

Stay away from this scam outfit. First they are not based in australia. They are based in the land of scams... The philippines. All of their personnel are assigned fake western names. When a new provider signs up, they squat on the providers funds for 15 days. And then they play this game where they require you send them picture id, a photograph of you holding a validation number and utility bills and bank statements. They are selling the information people. Don't give it up. If you refuse to send them the information they "require" then they steal your money. They won't refund it. They won't give it to the provider. They steal it. We are out over 1, 000 usd and have had to file credit card chargebacks to get our money back. And we were successful. Us banks hate filipino scammers. Boa is considering putting them on a black list so that no payments will be allowed to clear from boa customers to these "people". They have over 600 complaints here, more than 120 on [redacted], and another 600+ on sitejabber. These people are thieves, scammers, and liars. Stay away from this cesspool. These pieces of garbage have no business being allowed to stay in business.

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Philanie Ginsberg
, US
Apr 28, 2016 12:39 pm EDT

The interesting part is that they say they are not robots, yet Steve replies with the exact same message on all the complaints!

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StevenE
, PH
Jan 13, 2016 6:11 am EST

Hello,

My name is Steven from Freelancer.com.

We understand your concern regarding the Verification Process you encountered.

Furthermore, we always make sure that we exhaust all avenues in investigating every issue; hence, for an impartial and unbiased conclusion. We may discuss your concern regarding this issue by sending an email to us.

If you are experiencing difficulties, or in need of our help, you may always shoot an email to stevene@freelancer.com.

We are always ready to address all your concerns.

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4:06 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Freelancer.com limited my account

Out of no where my account was limited and I was required to submit identity documents. That was completed with no problem. On the website it says this is usually resolved within a 48 hour period, and in the email it says within 72 hours. That timing conflict needs to be resolved, but that's another story. During my submission of identity documents I was asked if I knew a particular person. I had to figure out who this person was because the given links did not work. Just so happen I was able to figure out the person because their username is the same as their email address. What's the biggest headache is that this is affecting the projects that I currently have in progress. Two developers I hired had issues with their accounts because of my account being limited, and I have this problem I guess because of someone else. Something needs to be done, because this is crazy. I submitted all required documentation. I felt like a fool taking a picture with my ID in one hand, the printed verification number taped to my chest because I had to use the other hand to snap the image.

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StevenE
, PH
Dec 02, 2015 11:00 am EST

Hello WisdomSwap,

My name is Steven from Freelancer.com.

We understand your concern regarding your Account Limitation.

Furthermore, we always make sure that we exhaust all avenues in investigating every issue; hence, for an impartial and unbiased conclusion. We may discuss your concern regarding this issue by sending an email to us.

If you are experiencing difficulties, or in need of our help, you may always shoot an email to stevene@freelancer.com.

We are always ready to address all your concerns.

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5:38 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Freelancer.com fraud our payment is not secure

Hello, my name is emraan and i have account on freelancer.com with username "rick47khan" and i have done one job with 659 USD for my bloody cheater client john morino (https://www.freelancer.in/u/iqsoftware.html?ref_project_id=8808434) after work done he request for refund of all money and my all money reverse without any notice any permission even without any notification about issue and i dont have any case or issue details yet. so our money is not secure on freelancer.com employer can reverse his money anytime that is the security of freelancer.com VERY POOR SERVICE dont go with this website they are fraud and when you ask for help to there support guy they said we dont have right to tell you what is that, its our policy, you all are fraud and dont have right to do like this. guys dont go with this site you will loose your money there

Read full review of Freelancer.com and 3 comments
Update by Emak0707
Jan 09, 2016 12:44 am EST

freelancer.com is not secure for our funds i have lost my 45000 INR and when i want to resolve this issue so freelancer.com executive tell me to contact with my employer he said that all the decision is depend on employer so then who d hell are you guys why you provide this type of service if you dont have any rights we have worked hard and earn money but any fraud employer wants his money back so you return it without any notice or information to freelancer that is very very very unprofessional guys dont create account on freelancer.com and dont work there your money is not secure there freelancer.com is a fraud company that provide services but dont have right to consider funds return

FREELANCER.COM IS A FRAUD COMPANY

Update by Emak0707
Dec 29, 2015 1:01 am EST

freelancer is not safe for our funds we have worked hard and get nothing in the end on freelancer they are scammers please stay away from freelancer.com

Update by Emak0707
Dec 03, 2015 12:57 am EST

@stevene
Hello stevene,

i think you are confuse about your services you all are dont have knowledge about business. like freelancer have worked hard and earn money but employer can reverse his money anytime m i right ?

tell me how is it possible that employer has paid amount gave 5 star rating with good review
and then he can reverse his money please answer me this things also..

i dont want to argue about it i want only my money and that's it
and sir i have talked with your executive also he said that is not my issue its a employer issue but i have lost my money why ?

i have screenshot of your executive chat so its a proof that you all are wrong..
so do whatever you want i dont know i want my money in 24 hours or i'll go to consumer court.

thanks :)

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FreelancerIsASCAM
, US
Aug 01, 2016 9:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello I read your review. I TOTALLY agree. a Similar thing happened to me. I got so angry I set up a petition to NASA for them to boycott Freelancer.com.
Can you sign it and share it please?
The more people who sign it the better our chances!
Thanks!

https://www.change.org/p/nasa-tell-nasa-to-boycott-freelancer-com

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StevenE
, PH
Jan 13, 2016 6:16 am EST

Hello Emak0707,

We understand how and where you stand regarding this issue; however, we may fully explain to you the reason behind the reversal of your funds by shooting an email through: stevene@freelancer.com

Thanks.

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StevenE
, PH
Dec 02, 2015 10:56 am EST

Hello Emak0707,

My name is Steven from Freelancer.com.

We understand your confusion regarding the reversal of your earned funds.

Furthermore, we always make sure that we exhaust all avenues in investigating every issue; hence, for an impartial and unbiased conclusion. We may discuss your concern regarding this issue by sending an email to us.

If you are experiencing difficulties, or in need of our help, you may always shoot an email to stevene@freelancer.com.

We are always ready to address all your concerns.

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4:57 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Freelancer.com they suspended my account and take 850$

I have some talk with verification authorities of freelancer. I also successfully verify all documents but they suspend my account .they want me to choose one account but i only have one account which i use. I have $850 in my account with 8 ongoing projects on freelancer and 16 reviews feedback which i earn from my efforts and hasd working please let me know how you want to give me justice. i got the message ‘Your Freelancer.com account has been limited for account security reasons. Until we can verify your identity, we need to limit functionality of your account. You can continue to work and receive payments, but you won’t be able to transfer or withdraw funds.’ I provided them my scanned ID and a photographic proof that I was actually the owner of the ID .they found some other id and they believe that that account was mine but i only have one account! and i also tell they to close the other one if you think it was mine ! but they are saying talk with owner of that account which i dont know ! and they want me to do agreement with that owner accountthat i dont know ... I do not did any mistake according to me... please help me my user name is - ecurser1 mail address associated - [protected]@gmail.com the date you last used my freelancer - today at 1:00 IST

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9:57 am EST

Freelancer.com this account has been closed

Hi, last time i enter all required information that Freelancer required for Account Completion like Bank statement Copy, NIC Copy, Self Photo and verification code. After success full submitted i received message "we will take 2/3 days for verification" After 2 days (today) i again login with my credential but Login fail and receive message "This account has been closed". I don't know what i will do? i am stuck.

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StevenE
, PH
Nov 20, 2015 7:19 am EST

Hello Reviewer96801,

My name is Steven from Freelancer.com.

We understand your confusion regarding the Verification Process and your concern related to this.

Furthermore, we always make sure that we exhaust all avenues in investigating every issue; hence, for an impartial and unbiased conclusion. We may discuss your concern regarding this issue by sending an email to us.

If you are experiencing difficulties, or in need of our help, you may always shoot an email to stevene@freelancer.com.

We are always ready to address all your concerns.

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5:20 am EST

Freelancer.com payment not received

Hello everyone...Same problem for me...I won a contest on Freelancer (30.10.2015-"tuving"employer from Germany), 906 euro, the employer made his payment ( the money gone into my freelancer account and stay there for 3 weeks ) but I can not withdraw on my paypal account because Freelancer blocked them...Freelancer said " employer account issue "- be patient until the problem is solved...and I was...but today my account is 0. The contest was "guaranteed" and this mean employer should pay...but they return the money to the source. My work gone, my time gone, my trust gone, my money gone...Why they did not verify the accounts before?...Why they allowed this?..Why they did not worn about the bad employers?In this moment they erased the employer account on Freelancer and everything is gone. In my opinion, Freelancer stolen my work and my money...or they help to this( all my work was uploaded on freelance site not to the employer, all the correspondence was on Freelancer not on employer e-mail).I think in this situation I am the only one who lose. I demand my money back...or my work back, but nothing... I have no data about the employer (everything remain to Freelancer), so I have no way to contact the employer...The employer take my work and I signed for the author rights because the money was in my account but few days later he received the money too...(Is this right or legal?)

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StevenE
, PH
Nov 13, 2015 12:38 am EST

Hello Everyone,

My name is Steven from Freelancer.com.

We understand how and where you stand regarding this issue you had with your employer "tuving."

Furthermore, we always make sure that we exhaust all avenues in investigating every issue; hence, for an impartial and unbiased conclusion. We may discuss your concern regarding this issue by sending an email to us.

If you are experiencing difficulties, or in need of our help, you may always shoot an email to stevene@freelancer.com.

We are always ready to address all your concerns.

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2:59 pm EDT

Freelancer.com false chargeback

Freelancer.com : This is all about freelancer.com they are really fraud guys I have lost a lots of dollars their. I work for a client in 3 projects.I have completed his work after some time I saw that all money reverse back for a project without any notice, I raise ticket for this they said that this is "Chargebacks" employer roll back money from his credit card and we refund him.My client didn't fill any chargeback, he give me the money via paypal for the first project. After 2-3 days, another chargeback related to these client. Isn't logical to fill a chargeback and then send the money to me using paypal . My client say the truth, freelancer.com lie and my account in -XXX $. I just close my account and hope they will don't do anything related to these. If they do something I will hire an lawyer. FREELANCER = SCAM SITE

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Venkata Suresh
, US
Nov 27, 2021 8:55 pm EST

You are true

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Venkata Suresh
, US
Nov 27, 2021 8:54 pm EST

It is true

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StevenE
, PH
Oct 29, 2015 11:08 am EDT

Hello Everyone,

My name is Steven from Freelancer.com.

We understand how and where you stand regarding this issue.

Furthermore, we always make sure that we exhaust all avenues in investigating every issue; hence, for an impartial and unbiased conclusion.

We may discuss your concern regarding this issue by sending an email to us.

If you are experiencing difficulties, or in need of our help, you may always shoot an email to stevene@freelancer.com.

We are always ready to address all your concerns.

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3:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Freelancer.com they stole my money

Hello, I'm writing here because I had terrible experience with Freelancer.com It letterly stole my money, I get a job with 1250eur the first thing they did is deducting 125eur project fees after finishing the first milestone with 650eur the employer deleted the project two days latery my funds are gone! I contacted them and they said the employer account suspended. Now I loosed my money and paid a fee for that! Why they didn't verify users and payments? Why should I handle the fees of their bad system?

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gigi croitoru
, US
Oct 30, 2015 12:01 pm EDT

Hello everyone...Same problem for me...I won a contest 906 euro, the employer made his payment ( the money gone into my freelancer account and stay there for 3 weeks ) but I can not withdraw on my paypal account...Freelancer said, , employer account issue, , - be patient until the problem is solved...and I was...but today my account is 0. The contest was, , guaranteed, , and this mean employer should pay...but they return the money to the source. My work gone, my time gone, my trust gone, my money gone...Why they did not veryfing the accounts before?...Why they allowed this?...In my opinion, Freelancer stolen my work and my money...or they help to this. If I have no prize, I demand my work back, but nothing... I have no data about the employer (everything remain to Freelancer), so I have no way to contact the employer...

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S
StevenE
, PH
Oct 29, 2015 11:07 am EDT

Hello Everyone,

My name is Steven from Freelancer.com.

We understand how and where you stand regarding this issue.

Furthermore, we always make sure that we exhaust all avenues in investigating every issue; hence, for an impartial and unbiased conclusion.

We may discuss your concern regarding this issue by sending an email to us.

If you are experiencing difficulties, or in need of our help, you may always shoot an email to stevene@freelancer.com.

We are always ready to address all your concerns.

Freelancer.com Customer Reviews Overview

Freelancer.com is an online platform that connects freelancers with clients seeking professional services. It offers a diverse range of categories including writing, design, IT, and marketing, among others. Clients post projects or contests, and freelancers bid to win the work. The site provides tools for communication, project management, and payment facilitation to streamline the remote work process. Both short-term tasks and longer-term projects are accommodated, catering to various business needs and freelance expertise.

Freelancer.com In-depth Review

Overview: Freelancer.com is a popular online platform that connects employers with freelancers from various fields. With a rich history and background, Freelancer.com has established itself as a trusted marketplace for outsourcing projects and finding skilled professionals.

User Interface and Design: The website's user interface is intuitive and easy to navigate, allowing users to quickly find the information they need. The overall visual appeal is modern and professional, enhancing the user experience. Additionally, Freelancer.com is responsive across different devices, ensuring a seamless browsing experience on desktops, tablets, and smartphones.

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Quality of Freelancers: Freelancer.com boasts a diverse talent pool, with freelancers from various industries and skill sets. Employers can review freelancers' profiles, portfolios, and ratings to assess their suitability for a project. The platform also provides feedback and reviews from previous employers, helping users make informed decisions.

Payment and Escrow System: Freelancer.com accepts various payment methods, providing flexibility for users. The platform's escrow system ensures secure transactions by holding funds until project milestones are met. The payment process is transparent and reliable, giving users peace of mind.

Customer Support: Freelancer.com offers reliable customer support through various channels. The support team is available and responsive, assisting users with technical issues, disputes, and conflicts. Users generally report satisfaction with the level of support received.

Pricing and Fees: The pricing structure on Freelancer.com is competitive and affordable for both employers and freelancers. It is worth comparing with other similar platforms to ensure the best value for money. The platform maintains transparency regarding fees and charges associated with using Freelancer.com.

Security and Privacy: Freelancer.com prioritizes user data protection by implementing measures to safeguard personal information. The website utilizes encryption and security protocols to ensure the confidentiality of user data. Users have control over their privacy settings and can manage data sharing preferences.

Success Stories and Testimonials: Freelancer.com showcases numerous success stories and testimonials from satisfied employers and freelancers. These stories highlight the platform's effectiveness in delivering successful projects and the benefits experienced by users.

Overall Rating and Conclusion: Freelancer.com is a reliable and user-friendly platform for outsourcing projects and finding skilled freelancers. It excels in providing a seamless user experience, a diverse talent pool, secure payment systems, and responsive customer support. However, users should carefully consider their specific needs and requirements before deciding to use Freelancer.com.

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