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Frederick's of Hollywood
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Frederick's of Hollywood
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1.3 13 Reviews

Frederick's of Hollywood Complaints Summary

1 Resolved
12 Unresolved
Our verdict: If considering services from Frederick's of Hollywood with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Frederick's of Hollywood reviews & complaints 13

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4:57 pm EDT

Frederick's of Hollywood FOH shipping

Made the mistake of ordering over $100 worth of stuff from FOH on my first purchase due to a 40% off sale. Everything was shown to be in stock. The status of my order is still in process 9 days after ordering. I had to send 3 emails before I got a response. They replied to the third that I was going to the end of the line for each email sent. Fair enough, why not just respond to the first one?

Today I see that I have a USPS tracking number which is a welcome update, but they have yet to receive the package, but baby steps.

FOH just had a 50% off sale and would have loved to get more items, but I haven't received the others at all, know if 9 days is the typical order processing time, or much less to know how they fit.

I have no hope of returning anything with the response.

Desired outcome: Please get the package to USPS so they physically have something to send and track. Let us know if this is a typical shipping time or if something went wrong.

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8:16 am EST

Frederick's of Hollywood About not receiving my order

I made an order for 4 bra they said they were delivered I never received them it's been 5 weeks. I tried several times to contact u by email no one responded. My name is Tyler Rice my email address [protected]@gmail.com my address is 2434 south pertersburg rd Valley springs 95252. I would like My order or my money back please I have contacted the company that delivered it they told to contact u. I have emailed like 7 times

Desired outcome: My order or my money back

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7:11 pm EST
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Frederick's of Hollywood customer service

Ordered 5 bras for a Christmas gift, paid expedited shipping. Received 1 garter with the packaging slip of someone else's order. Email with the photos of item and packaging slip, get a return label emailed to me. So now I work for FOH? So I print label, tape up package and drop off to post office. Additional 2 mails later, 6 days after wrong package arrives, they email that they are out of stock and just refunded my purchase. Never an offer to even cover my shipping at all? Then not even able to rectify the situation for me? ThAnks for nothing.

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Is Frederick's of Hollywood legit?

Our verdict: Complaints Board's thorough examination reveals Frederick's of Hollywood as a legitimate entity with notable strengths. Despite a 7% resolution rate on customer complaints, which invites a closer look, Frederick's of Hollywood stands out for its commitment to quality and security. Clients considering Frederick's of Hollywood should delve into its customer service record to gauge compatibility with their expectations.

Frederick's of Hollywood earns 91% level of Trustworthiness

Perfect Trust Endorsement: Frederick's of Hollywood achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Frederick's of Hollywood. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Frederick's of Hollywood has registered the domain name for fredericks.com for more than one year, which may indicate stability and longevity.

Fredericks.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Fredericks.com you are considering visiting, which is associated with Frederick's of Hollywood, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Frederick's of Hollywood website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Frederick's of Hollywood has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 7% of 13 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Frederick's of Hollywood protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Frederick's of Hollywood. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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10:29 am EDT
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Frederick's of Hollywood customer service

I placed an order and chose overnight shipping. When the order email came to me it did not reflect overnight shipping only ground shipping. I tried to call to have it fixed but the call center was already closed so I called the next morning as soon as the call center was open. I had to call more ham once and wait on hold for 30 minutes before anyone would answer and when the call was finally answered I was told the order was already in the warehouse and there was nothing that could be done. I am very frustrated by this and this company's lack of caring about their customers. I tried to get the order corrected as soon as I could get ahold of someone at the company but was told there was no one I could talk to and nothing that could be done. I will never give this company my business again. The woman I spoke to on the phone did not help and did not care. This is all complete [censored]. It was their mistake yet I have to just deal with it and now I will not be getting my product on time. There was no point in even ordering from them in the first place.

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5:09 am EDT

Frederick's of Hollywood do not shop on this site

I paid for a fast shipping, but they shipped my order with stupid USPS. That's not fast, not express, that's too slow! Ok, it's slow, but my order never arrived. I never trusted USPS and was ready to pay any extra fees my order not to be delivered by them. Awful. Their support doesn't give a crap about this situation. Where' my order? Who cares.

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12:09 am EDT

Frederick's of Hollywood rosalie high neck detail lace & mesh chemise

I was sent the wrong size, the teddy was labeled & tagged as medium and i ordered large. Unsure what size the panties were, they had the tag cut off. I sent emails and after a week of no response to 3 emails decided to call. The phone just rings, no answer, no voicemail, nothing. Its a joke, how are they in buisness? Its been 2 weeks and i have yet to communicate with anyone from here. Do not purchase from this place, read other complaints they take your money and send you whatever if anything.

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6:44 am EST

Frederick's of Hollywood Terrible order process and customer service

I always wanted to buy something from Frederick's. They have really cute lingerie, but the prices always were rather high. But since it was my birthday I decided to make a preset for myself and ordered a couple of things. Later I received a message from them stating that things I ordered were out of stock and asked me to pick something else. I did as they said and received a tracking number. Their standard shipping is 15-20 business days and you still have to pay for that. Well, four weeks passed and I received nothing yet. Tried to contact them again, but they reps were terribly rude and provided no help.

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12:41 pm EDT

Frederick's of Hollywood Waste of money and I haven't received the order

Another scamming website. Don’t buy from the company www.fredericks.com. This company follows the same rules as other scamming companies. They got money and started to tell lies and blah-blah to the buyer. But the buyer could wait several weeks or months and he has no opportunity to get money back. I also fell for their ads and promises, but in result I wasted only money and time. Don’t deal with them!

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6:47 pm EDT

Frederick's of Hollywood Unauthorized charges

Don't buy online from Frederick's of Hollywood! Over a year after my purchase, a charge of 69.99 appeared on my credit card for a membership in some sort of entertainment club. I called the phone number next to the charge, which is [protected]. Apparently, they handle billing for something like 80 other stores that do the same thing. I was told I will be credited, but it will take 2 billing cycles! What a scam! READ ALL THE FINE PRINT WHEN YOU SHOP ONLINE. Evidently, it was buried in their disclosures, but I have yet to find it.

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Alfred
, US
Jun 30, 2010 5:13 pm EDT

On January 21st, I placed an order through fredericks.com and was quoted a delivery of February 1st. On January 23rd, I received notification that my package had shipped, and my credit card was charged.

By February 6th, I still had not received my merchandise. I e-mail Frederick's to inquire as to the status of my order. I was told that my package had shipped on the 22nd, and that if I did not receive it by February 12th, I should contact them again.

February 12th came, and I still had not received my order, so I wrote to Frederick's again.

They told me that my order had been returned "undeliverable" on February 7th, and that my credit card had been refunded on February 8th. They told me to feel free to replace my order at any time.

Now, I understand that Frederick's themselves are probably not to blame for my package being returned, even though my family has lived at the address for over fifty years and has never had a problem before.

My issue is that I was not notified that there was a problem with my order until I contacted them to find out what was going on. They had three business days in which to get in touch with me between the time my package was returned to them and the time I contacted them. This is unacceptable.

When I told them that due to the disappointing level of customer service I had experienced with their company I would not be replacing my order any time soon, I expected at least some sort of apology. One would assume that they would want to keep their customers happy. I have received nothing of the sort.

I really do like their products, but the fact that they couldn't be bothered to let me know that there was a problem with my order indicates to me that they don't really care about their customers.

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Tina F
, US
Mar 15, 2011 3:18 pm EDT

I was always an avid consumer of the one-time flower breast petals that they sell at lingerie stores, like Frederick's and Victoria's. I went to Frederick's because they were $2 cheaper than Victoria's. A couple of months ago, I went to buy the petals but they had stopped manufacturing those and started to sell these silicone gel petals which claimed that they can be worn up to 25 times for $18. I carefully followed all instructions. Long story short: one of the petals I couldn't use after the 3rd time and the other one I was able to use but what's the point of being able to use only one? DO NOT BUY THESE! They sell the breast petals at Macy's and other dept stores as well. BTW they don't sell these at Victoria's anymore either.

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Marybeth Burns
, US
Apr 29, 2011 1:13 pm EDT

Frederick's has lost a customer for good. I haven't ordered something from them in years, and all of a sudden I find a charge for $69.99 on my credit card! Good way to lose business guys...

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3:29 pm EDT

Frederick's of Hollywood Horrible customer service

2 weeks ago I ordered a satin chemise for a friends bridal shower (in 5 days). It just arrived, wrinked as can be with a tear down the front. Since I will have to purchase a diferent item at a store now, I called FOH to make sure I can return the item and get reimbursed the original shipping that I paid. I was first connected to a woman who could barely speak or understand english. Then I was transferred to a man in customer service who condesendingly repeated that they could NOT reimburse me the original shipping, even though the item is damaged. He could not explain the reasoning behind this policy. Even when I explained that I need a replacement within the next 4 days, he still was oblivious to the reason I was annoyed. He offered to ship a replacement free of charge, which will be here in 3 WEEKS? I asked if he could overnight the package and he refused. It is absurd to still be charged shipping for a damaged item, even if they refund the purchase price. This company has horrible customer service and I will never order from there again

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*Dissatisfied_Customer*
, US
Apr 28, 2018 11:54 am EDT

FOH has the worst customer service! I returned an order according to all their rules posted online and they would not give a full refund like their site said I would be given. Item are to be returned within 30 days of the date it was received...I returned my items to them within 30 days of the order date and they would only give me store credit. And the credit want even for the amount tge owed me! The completely cheated me out of $10, and didn't even provide a reason why. I am never ordering anything from them again.

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Tetyana
, US
Feb 08, 2017 12:10 pm EST

Horrible quality, cheapest fabrics and materials, sizes completly off. It looks good online, but in person it's nothing what you saw on web. Obviously you will want to return items. Here comes a new scam in play. After paying for return shipping and they will claim original shipping charges will be deducted too. What? That's completly illegal. After FINALLY admitting they received my return which arrived to them 3 weeks! ago, they refused provide refund claiming items were damaged. That was outrageous LIE. I couldn't even put items on they were so small and flimsy. SCAM without any question. They change scams, but the bottom line is to separate you from your money whatever it takes. Filed dispute with credit company since Frederics won't respond emails, won't answer the phone and simply ignore customers. Haven't got refund yet...

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Super8Bedbug
, US
Jan 06, 2016 4:48 pm EST

Ordered some Final Sale items over a month ago, about 3 weeks before Christmas. Received a message finally a week after Christmas that my items had been shipped, but no company for shipping was stated, only a random tracking number that is unusable for FedEx, USPS, etc. Tried messaging Customer Service on the website... no response. Called the number for CS online... no response, went to voicemail. So far they've taken about $50 USD, 4 weeks to "ship" my order, and 2 weeks to ignore my questions and complaints. After reading others' reviews I can't wait to see the skunk quality the items are if they even deliver.

Don't waste your time.

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niki_353
, US
Dec 18, 2012 2:58 pm EST

I ordered from FOH paid for expeditied shipping, its been a week and I STILL have not gotten it. Why charge for overnight shipping when u do not get it? In fact, mine has not even been SHIPPED yet. Idk the quality of the item as I still havent gotten it...

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MeaganLo
Los Angeles, US
Mar 28, 2012 9:00 pm EDT

Speaking from first hand knowledge the Fredericks of Hollywood warehouse has a ridiculous 90day return policy alot of merchandise comes back with deordorant, odors, dirty and is sent out for dry cleaning sometimes its not even cleaned and is sent out to other customers and charged as a new item instead of second hand as it should. Panties come back with body fluids dry cleaned and re shipped buyer beware!

ComplaintsBoard
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5:47 pm EST

Frederick's of Hollywood They will overcharge your credit card and send you broken items and make you ship it back with your own money

DO NOT ORDER FROM THIS WEBSITE, THIS SITE IS NOT LEGIT. I HAVE WARNED YOU. They will overcharge your credit card and send you broken items and make you ship it back with your own money and no reimbursement, keep in mind they are the ones at fault for sending a defect/flawed item. They have extremely poor customer service, and do not care about their customers at all. They are not recognized by the BBB and I have filed a report on them. They have numerous bad reports on them on the web. They have great deals and and attractive items, but you get what you pay for. They will be broken, cheap quality items. BEWARE!

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3:32 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Frederick's of Hollywood Awful company

I bought a pair of Gladiator sandals WITH A 4" HEEL froM FOH back in Jan of 2009. It's not like I rushed to wear them so they sat in my closet for 5 months before I wore them in my home for all of 15 minutes. Three weeks later I put them on again and I noticed that one heel was wobbling and thought it was in the heel from being to skinny so I took them off looked at it and didn't see anthing. Within about 20 minutes the entire heel came apart from the rest of the shoe. I called FOH and they told me, "tough luck, you only have 3 months to do a return, period, no exceptions!."

I am furious, not only because the shoes actually have an assembly flaw, according to the shoe reapt guy, but also because FOH sent me a whole size too big. Boy do they look ugly on me! I had to spend $18 to get the one shoe fixed and I had hoped FOH would then send me a replacement with reinforced assembly made with screws, NOT staples. It's only a matter of time beforei have to spend another $18 for the other shoe so I had hoped FOH would then take them back and send me the correct size, as well or return my money! They refuse to either!

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4:01 pm EDT

Frederick's of Hollywood membership

I order a Fredericks catalogue for 3 dollars with my credit card.
They used it to charge me 79.99 FOR SOME KIND OF MEMBERSHIP WITH THE EXCUSE i CLICK WHERE I should not have.
This is a scam, I'm surfing the internet and found a lot of complain.
Fredericks is covering them self with Glamour in you and scam people.

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Erick D Diaz
, US
Sep 03, 2023 5:59 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased a Lara May Lace Babydoll too small for a medium size. I wish to return the items but need the guidance on the process. Your sizes are misguided, or your market targets a different population group.

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Idk7465
, US
May 01, 2019 5:07 pm EDT

I placed a couple orders with FOH, they were happy to take my card money and deliver nothing.
I should have read the reviews. I do know the first order involved me ordering 1pr of panties priced at $1.99 and thought I hit the jackpot.
Little did I know I was charged $20.95 shipping and no shipment.🤬🤬

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Idk7465
, US
May 01, 2019 9:29 am EDT

I placed a couple orders with FOH, they were happy to take my card money and deliver nothing.
I should have read the reviews. I do know the first order involved me ordering 1pr of panties priced at $1.99 and thought I hit the jackpot.
Little did I know I was charged $20.95 shipping and no shipment.🤬🤬

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TNlisa75
Smyrna, US
Aug 29, 2014 9:05 pm EDT

WOW!
I have always loved Fredrick's! I was so upset when they closed the
nearest store. I started ordering online and that seemed to be working.
Ya see I have a size that is hard to find and Fredrick's has it! So I
have been happily loyal and good with spending more on the products.
Until now! I purchased the Heartthrob bra, and really thought I had
found my "perfect" bra, but I soon became disappointing with it! It's
falling apart and it is almost impossible to clean! What a great
concept to have hidden loops for the straps, and I love that you can
change the position. I guess the designer didn't take into
consideration that those nice heavy duty metal hooks would just saw
right through the dainty little loops! Oh and the micro fiber...feels
so nice, but it will not hold it's place. I have had this bra for less
than 6 months and it looks like something I found in the trash, and I
haven't even worn it everyday. I bought several other bras that I like
to rotate. So I called Fredrick's to find out what they could do for me
and I got a slap in the face...a big "thanks for you long time
business". They were so generous as to give me a whole 15% off my next
order! Well thanks a lot! I guess my only course of action now is to
spread this very message around! Yes the product is beautiful and
mostly reliable, but if you should receive a less than quality product,
well..sorry for your luck!

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TWAde64112
, US
Nov 21, 2009 1:38 pm EST

I got nailed by them, too. Over one year after my purchase

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TWAde64112
, US
Nov 21, 2009 1:37 pm EST

I had the same thing happen to me

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Bepissed
Atascadero, US
Nov 07, 2009 12:43 pm EST

Fredrick's of Hollywood! Bad company. Charging one year after your purchase. This is clear cut fraud. Buyer beware...stealing is the truth in this case. Anyone who has this 79.99 or 69.99 charge on their credit card must file a complaint with the Attorney Generals office. These people must be stopped. I read may complaints. Some people have been charged multiple time. Best plan is to NEVER SHOP THERE!

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bop
,
Nov 11, 2008 6:38 pm EST

I never buy from the catalogs. Mabye in the store.

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PO'd Fredericks Customer
,
Nov 10, 2008 9:54 am EST

Fredericks is running a scam. They used to provide interesting lingerie, now there primary business is ripping off customers. They charged me $69.99 for some sort of service for which I never agreed to participate. They should be sued. I've already contacted the attorney general's office and the better business bureau. DO NOT SHOP AT FREDERICKS. THEY ARE CROOKS.

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Frederick's of Hollywood contacts

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+1 (844) 399-4364

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