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Frederick's of Hollywood


Unauthorized charges

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Frederick's of Hollywood
United States
Don't buy online from Frederick's of Hollywood! Over a year after my purchase, a charge of 69.99 appeared on my credit card for a membership in some sort of entertainment club. I called the phone number next to the charge, which is 888-446-4923. Apparently, they handle billing for something like 80 other stores that do the same thing. I was told I will be credited, but it will take 2 billing cycles! What a scam! READ ALL THE FINE PRINT WHEN YOU SHOP ONLINE. Evidently, it was buried in their disclosures, but I have yet to find it.
Complaint comments Comments Complaint country United States Complaint category Products & Services
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 30th of Jun, 2010 by    0 Votes

Frederick's of Hollywood - They don't really care about their customers
Frederick's of Hollywood
United States

On January 21st, I placed an order through fredericks.com and was quoted a delivery of February 1st. On January 23rd, I received notification that my package had shipped, and my credit card was charged.

By February 6th, I still had not received my merchandise. I e-mail Frederick's to inquire as to the status of my order. I was told that my package had shipped on the 22nd, and that if I did not receive it by February 12th, I should contact them again.

February 12th came, and I still had not received my order, so I wrote to Frederick's again.

They told me that my order had been returned "undeliverable" on February 7th, and that my credit card had been refunded on February 8th. They told me to feel free to replace my order at any time.

Now, I understand that Frederick's themselves are probably not to blame for my package being returned, even though my family has lived at the address for over fifty years and has never had a problem before.

My issue is that I was not notified that there was a problem with my order until I contacted them to find out what was going on. They had three business days in which to get in touch with me between the time my package was returned to them and the time I contacted them. This is unacceptable.

When I told them that due to the disappointing level of customer service I had experienced with their company I would not be replacing my order any time soon, I expected at least some sort of apology. One would assume that they would want to keep their customers happy. I have received nothing of the sort.

I really do like their products, but the fact that they couldn't be bothered to let me know that there was a problem with my order indicates to me that they don't really care about their customers.
 15th of Mar, 2011 by    0 Votes

Frederick's of Hollywood - Don't buy it
Frederick's of Hollywood
United States

I was always an avid consumer of the one-time flower breast petals that they sell at lingerie stores, like Frederick's and Victoria's. I went to Frederick's because they were $2 cheaper than Victoria's. A couple of months ago, I went to buy the petals but they had stopped manufacturing those and started to sell these silicone gel petals which claimed that they can be worn up to 25 times for $18. I carefully followed all instructions. Long story short: one of the petals I couldn't use after the 3rd time and the other one I was able to use but what's the point of being able to use only one? DO NOT BUY THESE! They sell the breast petals at Macy's and other dept stores as well. BTW they don't sell these at Victoria's anymore either.
 29th of Apr, 2011 by    0 Votes

Frederick's of Hollywood - Unauthorized Charge
Frederick's of Hollywood
United States

Frederick's has lost a customer for good. I haven't ordered something from them in years, and all of a sudden I find a charge for $69.99 on my credit card! Good way to lose business guys...

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