Frederick's of Hollywood - They don't really care about their customersOn January 21st, I placed an order through fredericks.com and was quoted a delivery of February 1st. On January 23rd, I received notification that my package had shipped, and my credit card was charged.
Frederick's of Hollywood
By February 6th, I still had not received my merchandise. I e-mail Frederick's to inquire as to the status of my order. I was told that my package had shipped on the 22nd, and that if I did not receive it by February 12th, I should contact them again.
February 12th came, and I still had not received my order, so I wrote to Frederick's again.
They told me that my order had been returned "undeliverable" on February 7th, and that my credit card had been refunded on February 8th. They told me to feel free to replace my order at any time.
Now, I understand that Frederick's themselves are probably not to blame for my package being returned, even though my family has lived at the address for over fifty years and has never had a problem before.
My issue is that I was not notified that there was a problem with my order until I contacted them to find out what was going on. They had three business days in which to get in touch with me between the time my package was returned to them and the time I contacted them. This is unacceptable.
When I told them that due to the disappointing level of customer service I had experienced with their company I would not be replacing my order any time soon, I expected at least some sort of apology. One would assume that they would want to keep their customers happy. I have received nothing of the sort.
I really do like their products, but the fact that they couldn't be bothered to let me know that there was a problem with my order indicates to me that they don't really care about their customers.