Complaint Rating:

Company information:
Intelius.com
United States
intelius.com

I purchased a report on Oct. XXth, 2009 about a person I was trying to find. I paid $39.99 for the full report and honestly, Intelius did not provide me any extra information I wasn't able to find on the Internet. However, THE BIG SCAM came after, more than a week later, on Oct XXth, 2009, when my credit card was charged $29.95 for a a company VALMAX. I knew that the only transaction I would suspect had happened with Intelus. I called them and asked the customer service rep. She claimed that Intelius had nothing to do with them, but "they were a company that advertised their service (whatever the service it was) on Intelius website". She kept saying that Intelius had nothing to do with them!!!... Well, then I asked her "how this ValueMax was able to advertise on their website". Then she said that Intelius had made a deal, ValueMax could advertise their service on their website and UNLESS YOU CHECK a little tiny box, you automatically sign up for ValueMax for a trial period. After 7 days, your trial subscription becomes a continuous one! How tricky is that???? If I want to subscribe to anything, I CHECK a box, NOT UNCHECK. BEWARE Intelius! The report you will purchase (I bet) will not have anything other than you can find online. Their number is 1-888-445-2727, STAY AWAYYYYYYYY!!!...

Anyways, I called ValueMax, of course their service center (1-888-205-2257) was not operation 24/7, which I already accepted. The message told me to go to their website and log on etc, but I did not have any member ID or a password of anykind. HEAR THIS!!!... When you call the number, it is asking you to enter the credit card number you made the payment for IN ORDER TO REACH your account information :)))) I just laughed at that!!...

Hear this! Everytime you go back to see your report that you purchased from Intelius, the same tricky screen with no check box comes and you sign up for trial again.

Bottomline, our bank is reverting this s.itty scam spending and we will have a new card with new numbers now. Having said that, we will lose more time in modifying the credit card numbers we make continuos payments.

CHECK THE FILES ATTACHED! Intelius is a JOKE!