Complaint Rating:

Company information:
ER Solutions
Houston, Texas
United States
Phone: 281-529-3140

In 2005 I received MANY phone calls from a company called Surpass (now E R Sloutions). They eventually sent me a settlement offer on my account with Direct TV. I of course jumped at the chance to settle (silly me). I just recently checked my credit report and found the bill from Direct TV on my credit. I called Direct TV and they had no knowledge of a settlement offer or of sending my account to Surpass (E R Solutions). I have been trying to call E R Solutions for 2 days and all I get is an automated system that never leads to anyone! Now I am having to write letters to Direct TV just to prove I paid ER Solutions! I unfortunately did a check by phone (never again), so I have no paper proof, but my statement and a reference number. I have the extension and name of the person who took my payment, but that does me no good if I can't speak to anyone!

If anyone else knows anything about this company please let me know...