I had the exact same thing happen to me. Cincinnati Bell told me they can remove the charge from this month but cannot automatically remove it from future bills. I assume I will have to call the phone company every month before I pay my bill.
Cincinnati Bell also said their Fraud dept. cannot help. Unbelievable.
I called the number for ESBI on my bill and got a loop of two questions sending me back to the previous question. Their web sight asked questions I refuse to answer to a faudulent company.
I work for a major telecom company and I constantly get customers who are billed by this and other "3rd party billers" without knowledge or permission. USUALLY this happens when a customer answers an online survey or contest ("Get a free $100 gift card just for taking survey" etc.) and there is usually some sort of disclosure (3 pgs. of fine print that people don't usually read) that says by accepting you will be billed by XYX company for this service. You need to look at your monthly bill very carefully and dispute anything that doesn't look right.
The same thing happened to me...I was billed on my At&t bill 14.95 from
ESBI for "EMAIL DISCOUNTS, LLC' phone number of contact:1-800-410-5781.Rep was very rude. I'm reporting them to the Better Business Bureau
I can't believe this is happening to me too. I have a $29.95 a month charge each month for my business to be listed on the internet; I have no recollection of signing up for this. The billing is from ESBI; who the hell are they??? My wife called and they are not taking this off my bill despite her phone call to request this (which they agreed to do this). I am looking for an address to send the rip off company a certified letter to discontinue this service. I am also sending a letter to:
California Public Utilities Commission
ConsumerAffairs Branch
505 Van Ness Ave.
San Francisco, CA 94102, or at
1-800-649-7570
www.cpuc.ca.gov
And my ATT Busines Telephone billing address. I am ticked off in this financial climate that I am getting this additional charge!!
I got the same charges from ESBI on my verizon bill. I called 888-296-3724. I was then transfered to another company called "My info Guard" and spoke with Krista. She states the charges were made online through "US prize Draw". The name of the person ordering was not myself or anyone in my family (someone by the name of Robert Defelms if that helps anyone). She states that since the info did not match up she would cancel the service and issue the credit for the september bill. She also advised that it was ready billed to my October bill and that she had already issued a credit for that. She states I would see that in credit on my verizon bill in 1-2 months. I am not holding my breath but done what I can for now. I'll wait and see. Good luck, the fact that anyone can charge your phone account without your permission is unbelievable.
Cincinnati Bell has something called "premium text block" that blocks the user from signing up for these services and from you being billed. I added it for jamster and it has worked ever since
THE SAME THING HAPPEN TO ME FRONTIER IS OUR PHONE COMPANY IN A MIDDLE TENNESSEE CITY THIS HAS BEEN GOING SINCE NOV OF LAST YR 2007 TO 2008 I HAVE BEEN SICK FOR ABOUT 2 YRS WITH COPD I KNEW MY BILL WAS TO HIGH I WAS GETTING BILLS OVER $300.00 EACH MONTH I SHOULD HAVE CHECHED ON THIS MESS BEFORE NOW I CALLED MY PHONE COMPANY (FRONTIER ) THEY SAID I WOULD HAVE TO WORK THIS OUT WITH THESE OUTLAW COMPAINES. I TOLD FRONTIER PHONE COMPANY THAT THEY NEEDED TO CARE OF THEIR CUSTOMERS I DEMANED THAT THEY GET MY REFUND I TOLD THEM I WAS NOT GOING TO PAY ANY MORE HIGH BILLS. MY BILL AFTER TAXES SHOULD HAVE BEEN $ 92.00 EACH MONTH FRONTIER STOPPED MY SERVICE I DO HAVE A LAND LINE PHONE. PLEASE DO NOT ORDER ANY BUNDLE DEALS.
I just recieved charges on my bill for My Info Guard and when we called to question Verizon they said that I had signed up for this through www.USprizeDraw.com I have never once been to that site and I am very aware to internet scams. I am extremely upset that I got this charge and that someone out there is using my name.
74 days ago by Brian Rowlette [
48 days ago by John [