Complaint Rating:

Company information:
wu-yi source
5300 ontario mills pkwy #400, ontario CA 91764
United States
Phone: ??
wu-yitea.com

I orderd wu-yi tea some time ago on a trial only basis, tried it and didn't think much of it, especially when I found out it was nothing more than oolong tea something that I could easily purchase at Whole Foods or some other type of health food store. I am an avid tea drinker so this was very frustrating to me that this company would pass off something readily available to the public and at a significantly lower price.
So then I tried getting in contact with this company to immediately cancel my order, send back what I had not used so I could get a full refund, which they supposedly guarentee if you're not fully satisfied with the product. This was very difficult because they do not include any sort of invoice, receipt or packing slip. I've tried e-mailing them with no avail and after reading through your website I see that I am not the only one who is upset about this. Sounds like a class action lawsuit to me. I currently have five boxes sent from them (with 3 boxes of tea in each) that I would like to be refunded. They owe me alot of $$. Any opinion or help you could offer would be so appreciated.