Complaint Rating:

Despite returning equipment and paying all fees for equipment rental up to end of the contract, Forrester UK Holdings llc are still chasing me for money they say I owe them. Despite having signed for receipt of the returned equipment sent to the address supplied by Casper from Forresters, they are now denying all knowledge of having had the equipment returned. It was sent registered to their UK address and it was signed for. They now claim I owe them £600+ for this equipment which we were told by their agent is now obsolete in design and cannot be used again. They have appointed a UK debt collection agency to chase me for money I don't owe them. The debt collection agency, TNC Legal Services, have been provided with ALL evidence including copies of paperwork from the UK post office confirming signatures on who signed for the equipment. Still Forresters insist I am chased for money not owed to their client. Next step for me is to involve the Office of Fair Trading and also the banking ombudsman in the UK. This is because LloydsTSB insisted these were the only supplier they had approved for card services provision for my now closed business. This is anticompetitive and places LloydsTSB in part responsible for the mess Forresters have created.