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Acai Burn Complaints - fraudulent chartges

Review all Acai Burn complaints

Acai Burn
Posted: 2009-06-28 by   Lisa Blain
fraudulent chartges
Complaint Rating: 100 % with 2 votes
Company information:
Acai Burn
10 G
Hamilton, Ontario
Canada

What is being done to stop this FRAUDULENT company, Acai Burn???? I signed up for a free sample and understood that I was only to pay for shipping and handling - around $7.00. Within 10 days I have a charge of $130.00 on my Visa account. I've tried several times to call the cancellation number that I found on line, but its always busy. How do I stop these ridiculous charges?
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Acai Burn - fraud

Comments

 Sort by: Date | Rating
 209 days ago by   TSA 0 Votes
I sent for $4.95 for shipping charges. I then had $83.95 unauthorized taken from my account.
They refuse to refund and I did not receive anything for the money. Rip off! Acai Berry Breeze

Terry
 184 days ago by   Trevor Cook 0 Votes
ACI BURN FRAUD

Dont beleive anything from this Aciburn organisation they lie and are a ripoff. They do not honour any cancellations and continue to charge your credit card so far I have had more than two hunred dollar charge to me account for product I do not want. It is impossible to contact some of the organisations. The initial business passes your credit crard detail on to v numerous other business.
DO NOT GET INVOLVED
 181 days ago by   Madgar 0 Votes
Addie M.
This is not true. You do not refund people or even give them a cancellation number. I cancelled my order on June 19, just one hour after I placed it. I received the product 17 days after that and returned it right away to China, as requested. I sent lots of messages and always received weird answers. It has been 51 days now and no refund or cancellation # yet!

Office de Protection du Consommateur (OPC), a Quebec government organism, is working on the problem. They found out that Acai Berry products are sold on phone or on the Internet with false representation. First of all, Terms and conditions are not CLEARLY displayed on their web site or given by phone. They do not comply with Quebec laws for lots of reasons. If those people want to do business in Quebec, they'll have to follow the rules
 43 days ago by   Lisa Friese 0 Votes
Hello,

We would like to apologize for any miscommunication or inconvenience you have experienced with our company, Our number one goal is to address your concerns and make sure you are a happy customer. The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. The terms are also located a second time, on our home page at the top, there is a link to open the terms and conditions. Your satisfaction is our number one priority and we will do everything we can to make sure we address your concerns. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us with in the 30 day money back period. We have always honored our money back guarantee and will continue to do so.
Our customer support is readily available seven days a week. Our U.S.-based toll free help lines are also staffed seven days of the week. Our agents are here to help you with any questions you may have both before or after your order you place your order. Simply call us at (8/8/8)-(5/9/1)-(2/1/9/0) or visit our 24/7 live help on our website. The Live Chat link is located on our contact us page and we will be happy to walk you through the entire cancellation process.
Please contact us at your earliest convenience so we can address your concerns,
Thank you,

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