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Acai Burn Complaints - fraudulent chartges

Review all Acai Burn complaints

Acai Burn
Posted: 2009-06-28 by   Lisa Blain
fraudulent chartges
Complaint Rating: 100 % with 2 votes
Company information:
Acai Burn
10 G
Hamilton, Ontario
Canada

What is being done to stop this FRAUDULENT company, Acai Burn???? I signed up for a free sample and understood that I was only to pay for shipping and handling - around $7.00. Within 10 days I have a charge of $130.00 on my Visa account. I've tried several times to call the cancellation number that I found on line, but its always busy. How do I stop these ridiculous charges?
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Comments

 Sort by: Date | Rating
 129 days ago by   TSA 0 Votes
I sent for $4.95 for shipping charges. I then had $83.95 unauthorized taken from my account.
They refuse to refund and I did not receive anything for the money. Rip off! Acai Berry Breeze

Terry
 104 days ago by   Trevor Cook 0 Votes
ACI BURN FRAUD

Dont beleive anything from this Aciburn organisation they lie and are a ripoff. They do not honour any cancellations and continue to charge your credit card so far I have had more than two hunred dollar charge to me account for product I do not want. It is impossible to contact some of the organisations. The initial business passes your credit crard detail on to v numerous other business.
DO NOT GET INVOLVED
 101 days ago by   Madgar 0 Votes
Addie M.
This is not true. You do not refund people or even give them a cancellation number. I cancelled my order on June 19, just one hour after I placed it. I received the product 17 days after that and returned it right away to China, as requested. I sent lots of messages and always received weird answers. It has been 51 days now and no refund or cancellation # yet!

Office de Protection du Consommateur (OPC), a Quebec government organism, is working on the problem. They found out that Acai Berry products are sold on phone or on the Internet with false representation. First of all, Terms and conditions are not CLEARLY displayed on their web site or given by phone. They do not comply with Quebec laws for lots of reasons. If those people want to do business in Quebec, they'll have to follow the rules
 18 days ago by   LORI DOZIER 0 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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