Complaint Rating:

Company information:
Dermtage
United States
Phone: 1-800-886-8805
www.dermitage.com

So i ordered this free trial nonsense one day hoping to receive a good product that does what it claims to do. Clearly not the case! It did nothing but make my eyelashes brittle and later begin to fall off. Underneath my eyes became very soft which may be a good thing however NOT when the lines are still there. In all, terrible product I do NOT endorse.

Of course, I try to send it back before the 14 days are up in order not to be charged, unlike some I did see the fine print but that does not mean I wasn't scammed just as bad. Upon calling the 800 number at 9am, 10am and AGAIN at 12pm, I received that same message over and over: "Our offices are closed. Normal business hours are Mon-Fri from 6am-5:30pm Pacific time" Now I'm pretty sure that each time I called it was in the range.

Fraudulent!

Finally get through and she cancels the account and sends me instructions on how to return the package but does not mention the restocking fees. Interesting. How little do they know that I've already notified my bank to not accept any charges relating to Dermitage from this day on. Lets see if they try to call me, my office is open from 8am-4:30 pm M-F My time.