Complaint Rating:

Company information:
Pittsburgh, Pennsylvania
United States

Over a year and a half ago I had to get some dental work done and was told that Care Credit would be able to help me finance this. I decided to use their automatic payment system as I didn't want to have to worry about it. When it was paid off in March of 2009, I ended up having to use Care Credit once again but told them I did not want it to be an automatic payment that I wanted the bill sent to me and that I would pay it by check. I also took out the insurance that if I lost my job, my debt would be paid in full. What a crock of crap! This company only survives by its fraudulant business means. They never stopped my automatic withdrawal. I called again in April and again in June thinking that hey maybe something happened. Well, something happened alright. They didn't do what they were suppose to have done and continued to take out my payments. I ended up making two payments...sending them a check and they were taking it out of my bank account. I should have looked a little closer at my bill...my bad...but I have a tendency to take people at their word. I sure learned my lesson. I lost my job on June 4th and contacted Care Credit/GE Money Bank as I knew I had the insurance for this...What a relief! Huh! They said that I needed to fill out a form and had to wait 90 days before anything could be done. I had to send in proof of my unemployment compensation payments and my gross pay while I was working. This was done...They continued to tell me that I did not do what I was suppose to have done...sending in the correct paperwork. I actually had to pay to obtain my pay history as my former place of employment would not provide these and I did not have a hard copy of my paystubs...(it's a long story of why I didn't). Care Credit/GE Money Bank refused to accept this. On the insurance for the unemployment it said that I could send in my last two pay stubs OR proof of my pay stubs (which I sent) OR something else to that effect...There were options and I sent in what was required. They still are billing me. I am not going to pay them. I did my part. I have contacted the Attorney General's office regarding this and will make sure that people know what a bad company this is and to not get involved with them if they can help it. I am going to try to get this in the paper somehow so others can be warned. I have been stepped on one too many times and I am not going to take this sitting down. Mark my words...they have not heard the last of me.