Complaint Rating:

Company information:
Google Treasure Chest
5 Mimosa
Maxwell, Texas
United States

sometime in April 09 order CD-ROM on making money from home to see what it was about; it made mention to ensure that on $1.97 was billed and charged to my account for that CD; on 4/24/09 I was billed for that amount and was paid from my bank. Never recieved CD so i never thought about anything else; i never agreed for any other charges or membership fees or to what membership i was applying for that i was awar of. On 6/01/09 I noticed a couple of transactions being charged that i wasn't familiar with. One was Safelock ID for 38.84 and the other was Treasure Chest for 72.21 upon researching with my bank i found #'s to call and Safelock was willing to do refund of 38-84 w/in 7-10 days and cancelled membership. When I called Treasurechest, service rep Reagan ID 12067 stated refund couldn't be done due to cancellation being done past the 30 days timeframe and there was nothing he could do. I asked to speak with manager and he stated managers didn't take calls. I explained to him of how could i be charged on something i wasn't even aware of and that i never recieved CD and knew of membership or timeframe to cancel and i couldn't afford to lose my amount of 72.21 he said that nothing could be done and it was late and no refunds could be issued. I am filing this complaint and would like my charges to be reversed as I researched my May Monthly statement and noticed that I had been charged 72.21 on May 4 but missed it. Now they are trying to get away with charging me 72.21 again on 6/4 and not give me any refund or credit back to my account. please assist me with this complaint and make people aware out there of the scam that google is doing with this money making from home CD.