Complaint Rating:

American Express boasts fraud protection. Have a bad charge, they'll take care of it right?? Nope. I entered into a 100% money back guarantee, no questions asked service earlier this year. When I requested my refund the company refused. I tried 5 times to no avail. I then disputed the charge and provided AMEX with extensive documentation in emails and web site proving my claims. I was denied, twice. When I spoke with the dispute center the lady, very rudely, informed me all AMEX3e501 can do is request the vendor credit my account. She informed me they never could force the money back to my account (which is a lie). She told me to contact the company and request my refund. I should have used my Visa card. They certainly would have backed me up. Amex, that's twice in 10 years you've screwed me. Fool me once shame on you, fool me twice shame on me. Never again.