Complaint Rating:

Company information:
DEPENDABLE LOCKS, INC
2643 Gulf to Bay Blvd Suite 1560--420
Clearwater, Florida
United States
Phone: 1-866-429-9485

I was put in touch with this company after calling A 24 hr Locksmith. They quoted me 75 dollars for a new lock I was seeking for a personal safety threat/issue. I was told someone would call me at 5:30. I had no idea it would be from another company alltogether from A 24 hr Locksmith.

A man named Idan called and said he was there. He seemed very handsome, charming, and professional. We discussed the situtation and the different kinds of locks and he began to change the lock. AFTER he had finished he told me I owed him $275.18.

I was appaled and questioned the whole thing, as I was flabbergasted with the amount but felt i had NO OTHER CHOICE since the man had already done the job/work.

He made a copy of my cards ( I had to use TWO to cover the cost) and left. He also said to call him if I needed anything else.

I recently found 2 charges on my credit card he had copied for $85 and $75, both at gas stations in the Valley area of Los Angeles where he had said he resided.

I had to call my credit card company and file a claim and cancel my card.

I also called Dependable Locks Inc and the man named LESLIE was extremely short with me over the phone and said to fax in the copies of receipts and bank statements for review. When I called back this afternoon he was still rude to me and said the manager would not be back until MONDAY.

Is there anything I can do about this situation?

The irony is that I got the new lock for the purposes of feeling more safe in my home and now I feel even LESS safe, since the guy they sent to change my lock not only STOLE MY IDENTITY but also knows where I live.

I feel rather disgusted, scared, and vulnerable. Please help.

Please email me at lsinger323@gmail.com

THANK YOU.