Complaint Rating:

Sprint
www.sprint.com

Orginal Problems and increased from there Called 1-800-235-7105 talked to Philip. Employee #271272. Talked to on 6-27-07 at 3:30 pm. Was credited to my account by $5.99 for monthly service you can get. You know those ads you see on TV want daily jokes sent to e-mail. That is why the account was charged. Told me account shouldn''t have been charged because that service had been previously taken off. Took text messenging off phone at that time. Charged $.15 for text messaging on July bill. Called on 7-16-07 at 5:00 pm talked to Julie employee #jbrydo02. Activation was charged to my phone. When I ordered phone I was told by the lady I ordered through there would be no activation fee. Not sure who I talked to but should be in sprint record, person who ordered phone for me. I was also told I would be sent a copy of the contract. I was never sent a copy of the contract. She told me that she would make sure text messaging would be taken off and no internet access or ability to order games. Text messaging left on one phone number #5718. Called 8-20-07 transfered four times to the wrong people put on hold for 45 minutes. Called from cell phone #720-290-1306. I eventually talked to a manager after waiting a total of approximately one hour. She told me they could not take off the $6.09 I was charged for data use accessing the internet. She also told me the person I talked to about getting that removed from my account lied to me. I asked what my rights were as a result of the roaming fee being increased. She said under no condition can you get out of your contract without paying the early termination fee. I read a article online that said you can get out of contracts if certain fees change with paying a fee. My phone also has very bad service. It barely works at my home address that I wrote earlier. The speaker phone no longer works I have only had the phone for 3 months I believe and it the volume control does not work as well.