Complaint Rating:

Company information:
HD Camera World
212 Highlawn Avenue
Brooklyn, New York
United States
Phone: 877 203-1065
www.hdcameraworld.com

As a surprise for my expecting wife, I purchased an Olympus 1030 sw 10 mp digital camera for the sale price of $199.99. Before making the purchase I called the sales /customer service number (1877 203 1065) and spoke with Joe who verified that the camera was a real deal and explained that a battery, charger and also a memory card that only held 5 pics was included with the camera. I called two days after making the purchase to verify the purchase and check the shipping status as instructed to do so by email.To my dismay, i was informed that they were only shipping the camera not the battery and charger that was included with the purchase. After explaining that we were told everything was included the sales representative tried to charge me an additional $149.99 for the battery and charger. When I didn't comply to his request he hung up on me. I then called back to cancel my order and spoke to a Frank who nearly refused to cancel my order. He insisted that I by a battery and charger and couldn't refund me because the order had already begun to be prosed. When I asked for a cancellation number he gave me the same purchase number as before. I then had to contact my credit card company to stop payment because I felt that I was being scammed. We still have not purchases a camera and our baby is due any day. I hope that in the near future something will be done to prevent this from happening to other people.