Complaint Rating:

Company information:
OOKISA
United States
ookisa.com

The marketing for OOKISA hair products is a scam regardless of any product merit. I ordered the 30-DAY FREE TRIAL and paid 5.95 s&h. The terms are only partly disclosed in the banner ad and order page. The wording is vague and intentionally deceptive. These merely state you must cancel before the trial period ends otherwise they will send another shipment and charge you $100 for it. Obviously, you assume you will have 30 days to cancel. But after you place the order, OOKISA immediately sends an e-mail confirmation with fine print stating you have only 20 days to cancel, not 30 days. Upon delivery, the invoice for the 30-DAY FREE TRIAL states at the bottom you must notify them in 14 days to cancel. If you don't see that you won't notice that your 30-DAY FREE TRIAL has now been changed to only 14 days. That's how they unexpectedly get you for the first $100 automatic shipment after just 14 days. When I called OOKISA within 20 days to complain, the operator awkwardly tried to play semantic games with their wording and shipping times to justify how their 30 day free trial period actually equals only 14 days. It's a scam to get your credit card # and automatically charge $100 before you realize it. Upon closer inspection, the bottom of the invoice even states they will not process any refunds for packages marked Return To Sender and all sales are final and non-refundable after the 14-DAY FREE TRIAL period. How does a 30-DAY FREE TRIAL suddenly change to a 14-DAY FREE TRIAL period after they get your credit card number? This is a well-planned scam played out on the Internet to separate victims from their money.

With a simple internet search, I see a lot of people have complaints against OOKISA. The trial offers vary slightly, but the result is always to get the credit card number and charge for the first order before the customer can cancel. The OOKISA website also displays a trial offer of 14 days, but this is not the same as the special 30-day trial they advertise in banner ads, like the one I clicked.