Complaint Rating:

In August I ordered Wildblue service thru DirectTV which then entered my order for the equipment thru Buytelco. The equipment was immediately billed to my debit card and arrived approximately 3 to 4 weeks later. An installer called to do installation and a time was set - the installer was late and told me that he had to mount the dish on the front corner of my house or I had to pay extra for a pole mount. After much argument, I paid $130 extra to installer for pole mount since there was no way I could determine if there was damage to the roof the installer would cover cost to fix. Also the installer burned my carpet using a drill and left a hole in my wall insider where he could not get thru to the outside. He left without setting up all the service and said he would come back later - never did. A couple of days later I noticed that Wildblue had billed me using my debit card for service. When I ordered I was told that it would be billed with DirectTV. I called and told them I had not authorized use of my debit card for Wildblue billing - only for equipment cost. Wildblue told me I had signed a contract - I had not signed anything. They said they had a copy. I requested a copy and after the second request, I received a copy of a 12 page contract which had my name forged. I then contacted Wildblue and told them I did not want their service. Their installer had forged my name to a contract that I would not have signed and I wanted a refund on the equipment and the month service fee. I also told them that they did not have the authorization to use my debit card. After a couple of weeks, it was determined that the contract had been forged by the installer and they sent an email that they would refund the equipment cost and were releasing me from any obligation on the Customer agreement. I received the equipment refund and a refund for the one month of service. I thought this was the end of a very bad situation. As of today, 12/31/07 I found a $79.95 charge from Buytelco on my checking account (they had used my debit card number for this charge). Called bank and disputed the charge. The bank also gave me a telephone number for the company which does not work. I have canceled my debit card and the bank is issuing a new card. The Card Services for my bank is checking into the dispute of this charge from Buytelco. They indicated that they would contact them and advise that the charge was not authorized.

Anyway, I would advise everyone to stay as far away from Buytelco and Wildblue as possible. You do not want to do business with them and you definitely do not want to give them a card number to use to charge for any equipment. They do not seem to know that they are not authorized to use whenever they want and can give to whoever they want.