AMAZON.COM has NO REGARD for their sellers. Their so-called "A-Z Guarantee" provides ABSOLUTELY NO PROTECTION TO BUYERS.
I sold a $120 book to this guy. I sent the book the day after he purchased it...I also purchased Delivery Confirmation on the item from the post office. The buyer IMMEDIATELY began to e-mail me saying that he hadn't received the book...MIND YOU...the day after I sent the book. I responded to EACH AND EVERY E-MAIL from him and told him that I had already sent the book and would be there in 2-3 days. He continued to harass me with e-mails. After 2 weeks of this, I sent him an e-mail and told him there was nothing I could do and to please stop contacting me. I had delivery confirmation for his order. I told him that he had received his order 2 weeks ago.
TWO WEEKS AFTER...the guy filed a claim with Amazon, claiming he hadn't received the book. He told Amazon he was forced to buy the book elsewhere because mine hadn't arrived. He demanded for a full respond. I then responded with the tracking #, delivery confirmation documents, and copied all e-mails between me and the buyer. Nonetheless, Amazon sided with the buyer and told me that from here on, profits from every book I sell would go straight to Amazon until they make the $116 back.
I sent Amazon TWO E-MAILS claiming that I do not agree with their decision and would like them to reconsider. They didn't reply. I sent them another e-mail 4 days later. This is the e-mail:
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Good Afternoon,
I am writing this e-mail because I am extremely unsatisfied with Amazon.
Amazon writes their policies in the best interest of the buyer ONLY, without considering the seller. And I am completely disgusted.
I have listed several books for sale on Amazon.com. Each book that has been ordered has been sent promptly and with delivery confirmation.
In a specific case, there was an order placed for $138.99. I sent the book the following day and although the customer didn’t request for delivery confirmation, I still purchased the extra service. The buyer began e-mailing me saying he hadn’t received the book and I was very prompt in answering each and every single one of his e-mails. The book was received at his address a couple days later, and he was still sending me e-mails. (ALL OF THIS IS DOCUMENTED)
I am EXTREMELY disgusted with the way Amazon has handled this situation. I believe that to Amazon, both the seller and buyer should be treated with the same respect. The buyer should not have 100% guaranteed protection.
This buyer in particular did the following: he ordered the book and he immediately began e-mailing me STATING he hadn’t received the book. I sent him delivery confirmation and a week later he filed a claim stating he never received it, mind you – filed it weeks after the delivery date…weeks after I had told him the delivery had been confirmed. Why didn’t he act immediately? Why did he not file a claim the moment I told him I had confirmation??
Regardless, I sent the book & I have confirmation of it being received. So why am I being penalized?
Also, I would like Amazon to take the following into account: The buyer claims that he had to purchase the book elsewhere because he never received mine. The buyer stated in his claim on 9/9/2009:
"I have been contacting the seller since the order was placed because I needed the book with Urgency. the seller keeps on saying that the book was end, the last time the seller said that she had confirmation that it delivered at my address, however, the selles never gave me a tracking number nor I have signed for this book delivery. I did not received the book, at this point I had to buy the book from another source and I want a full refund on this order. thanks "
In this claim, the seller stated that he had to purchase the book elsewhere and this claim was made on 9/9/2009.
My question is the following: Does he have proof of this? Did he send Amazon a copy of this receipt? And, if Amazon asked for a copy of the receipt, is the date on the receipt before 9/9/2009??? Because according to his claim, he purchased a book on or before 9/9/2009 because he hadn’t t received mine. So if this is true, he should have sent a copy of his receipt to AMAZON.COM, right? If he has no receipt, it leads me to believe that he never in fact purchased a replacement book, which means he never needed to purchase a replacement book because he already had one: mine.
As a buyer, when I place expensive orders, I make sure to request for signature confirmation or sending through UPS/FED EX. I typically go out of my way to request for it because as a BUYER, I am the person who is taking the risk in choosing STANDARD MAIL for my order to be delivered.
I would very much appreciate AMAZON to reconsider this claim and reconsider the policies which only serve to protect the buyer. I would also very much appreciate for Amazon to SEND ME a copy of his receipt for the new book he claims he purchased. This way, if he did order a new book, he has proof of this reflecting a suitable date (Although it is possible for him to purchase it and simply return it), but at this point, anything would be useful.
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I have removed ALL my listings off Amazon.com and will never work with them again. And to top it off...when I called customer service and complained about this, customer service told me that they make sure to investigate all claims and are able to figure out whether or not the buyer did in fact receive the order. I asked them how this is done, and they told me... "We call the buyer personally and ask if the order was received."
So I have a message for Amazon:
I am going to warn all of your potential customers about your disregard for your sellers...because last I checked, although we're sellers on your website, we're still CUSTOMERS to you. I won't be selling with you anymore. |
Date
56 days ago by 
