Complaint Rating:

Company information:
Close Out Genius
United States
closeoutgenius.com

April 3 2009 ordered online a camcorder. Recieved a professional E-mail giving conf # . No money taken from my account - no product in the mail. April 16th, I called and asked what is happening with my order? He said it was all in Jap, writting and I would not be able to understand my product so they were sending it back and would send me out one that would be in English THEN HE CHARGED MY CHECKING CARD !!. May 14th I call back - no product - I am trying to be nice andI ask where is it . I swear he says to me" we dont have it we HAVE already sent your money back to your bank . REALLY!!! May 28th NO MONEY NO CONTACT, you reach the same people and it seems they just tell you what you want to hear. I have gone to my Bank and filed a FRAUD charge on them - this is no way to hadle buisness . Just a quick note - I did NOT even go into all the pushy sales talk and promises to get things out on a 3 DAY mail or any of that - THIS BUISNESS IS A FRAUD ...I can prove it - they STILL HAVE THE PRODUCT UP ON THEIR SITE !!! HOW IS THIS POSIBLE!!!