Complaint Rating:

A few months ago, I switched from cable to DirectTV and signed a 1 year contract. However, a little over a month I became a subscriber, my landlord ordered all tenants with DirectTV to removed dish from roof. He said that DirectTV is fully aware that they needed to ask me for an authorization from him before installing the dish. Since I had never had satellite before, I didn't know about this letter. So, I canceled with DirectTV and told them that I would not pay early termination fee since I didn't chose to terminate service, but was rather forced to do so because of their treachery. On 9/4/07, I called DirectTV to inquire about pre-paid boxes which they kept sending to my home address instead of my job address as I requested at keast 3 times and were returned, the rep. informed me that I owed them $83.28 and they were going to refer me to collection. So I thought it pertained to unpaid bill and gave him my credit card info not wanting to mess up my credit which I've so much to maintain in good standard, including my retirement funds. But then, I realized I had paid final bill in May and had unsubscribed prior to that, therefore, I shouldn't owe them. When I questioned the rep., he told me charge was for early termination fee. I've been trying to get my money back since then, but with no success. They are even blaming me for not having the letter. I want to know how was I supposed to inquire about something I had no clue was required. Because of this, my blood pressure is now sky high and I can't either sleep or eat. I feel I am on the verge of a breakdown.

Beware people!