Complaint Rating:

Company information:
HHGregg
United States
hhgregg.com

I carefully planned a big 25th anniversary surprise for my husband, spending 3 hours in Hhgregg on Black Friday selecting, ordering and setting up delivery on a big screen TV (67' Samsung DLP). I was told it was in stock and ready to be delivered whenever I wanted. I also applied and was approved for their 24 months-same-as-cash financing. I arranged for it to be delivered on the 18th of December while my husband and I were on our anniversary trip. I gave them my son's cell phone to call for delivery time. I called two more times before we left on the trip to confirm the delivery and was told each time the TV would be delivered on that day. My son called me the night of the 18th and told me no one had called to deliver the TV. I asked him to call the next day to deliver it before we arrived home on the 20th. He couldn't find anyone who knew anything about the delivery. We walked in the door with me anticipating the surprise, and there sat our old TV. I called on the 21st and talked to three different people before I could even find anyone who could check on anything for me. That person said they didn't understand why it was arranged to deliver that TV because it wasn't in stock and they didn't know if they would ever have it in stock again! He blamed it on the salesman and said he didn't work there anymore, but it was the manager who arranged the delivery and even said it would be delivered free because it took so long to set it up! They wanted to know if I would wait while it was backordered and I said no, cancel the order. I was so upset and crying. It was three days before Christmas and I had nothing for my husband because that was supposed to cover both anniversary and Christmas. To add insult to injury, I was going through the mail that came while we were on the trip and, low and behold, the first payment is due on the TV I didn't get!