Complaint Rating:

Company information:
American Laser Centers
1025 S Power Road Suite 108
United States
Phone: (866) 632-7181
NA

My friend went into American Laser Center on 2/18/08. She called me and asked if I could be a cosigner for this procedure she wanted to get done. First of all let me just say that Crystal at American Laser Center in Mesa AZ, told my friend that she could RETURN this NO QUESTIONS ASKED if no services were rendered within the first 30 days. Lisa put me on the phone with Crystal and then she connected me to a GE Carecredit(that's the creditor they use) representative and after running my credit they told me that the request was denied, I got back on the phone with Crystal and she said that this sometimes happens and that she'd call back and get it approved. She called me back later that day and said everything went through, so I thought everything was fine. Well about a week later when I went to get my mail I was very SHOCKED to see TWO different credit cards opened in my name. I called Carecredit and closed the one account that had a zero balance and the other one they told me that I was the main account holder, instead of the cosigner like I should of been. I asked them who opened this account and they couldn't give me a straight answer. I NEVER AUTHORIZED this credit card to be opened, I don't even know how it was opened, because Crystal never even brought this up as an option, we never discussed it AT ALL and even if she did propose this as an option I would of immediately declined. She said at the end of March that it would be resolved in the first week in April, nothing was resolved, I then called her numerous times and finally went into the store the second week in April and she then told me it would take 14 working days to see the refund. The 14th working day was on 4/17/08 or 4/18/08 and nothing was resolved. Meanwhile throughout this process GE MONEY has been calling me a least 3 to 4 times a week to make a payment and I notified them each time that this account was opened illegally without my authorization and that I'm not making any payments. When I tried calling GE MONEY and finally get through to a representative they told me that I could dispute it, they then mailed me a dispute letter and I mailed it back on 4/28/08. I tried calling American Laser Centers but all you get is a recording to leave a mesg and I've left 4 messages and they called me back after the first messages and I was at work and couldn't answer the phone and that's why I had to call back to the voicemail system again that they have set up, I can't get a live person to talk to. It is clear to me that American Laser Centers has no ethics at all and I would advise anyone thinking about using them to reconsider. I can't for the life of me understand how this company is still in business if they treat all there customers this way, and I'm not the only one with complaints againgst them. All I was is a REFUND and to close my account and no one can give me an answer.