Complaint Rating:

Company information:
Wirefly
Surprise, Arizona
United States

I was reeled in by wirefly through their fabulous free phone deals and purchased 3- palm Centro phones with insurance and 2 year contracts with Sprint. I loved my phone and had no idea about the insurance until I lost my phone at a football game and tried to get a replacement. I was denied due to Negligence. Yes, it was my fault that my phone fell out of my case in a porta potty and the insurance company made sure to let me know. The worst part is that when i purchased the insurance, i made sure to ask if it was the same as if i paid a monthly fee and was told yes. The reality is that i was ripped off and now Sprint won't let me purchase insurance with them because i went through Wirefly. I could never talk to a human on the phone with either company. CUSTOMER SERVICE IS NOT A PRIORITY. DO NOT PURCHASE PHONES FROM THEM.