Complaint Rating:

Company information:
Florida Power and Light
2271 23st sw
Naples, Florida
United States
Phone: 2397320311

FP&L has been over charging me for sometime because of an issue with my meter. My meter is SUPPOSED to be the type that sends usage information to an FPL substation that then determines usage and does the billing. Well...it has been known and acknowledged by them for 6 months that our meter was malfunctioning, so they have been estimating my bill based on prior months usage, HUGH? Anyway...they periodically send someone out (every six months) to visually read each meter to make sure there were no mistakes on the billing. They sent someone out at the end of Sept to physically read my meter and found (they say) that I had been undercharged by $85 a month for the last 3 months so, they sent me my October bill for $360 to which they tacked on the 3 months at $85 a month they say I owed them which brought the October bill to $615. They said they were going to send someone out to replace the meter but still never did, even though they acknowledged that the October bill was probably wrong and that the erroneous amount was an overcharge to me. I waited to pay the bill thinking they would send someone out to change the meter and that my bill would be adjusted down allowing me to pay less than the $600 I was being charged. Well those so and so's shut off my electric power even though I was only 15 days past the due date, when they normally wait for at least 30 days to shut off power. I paid the overcharge grudgingly because I obviously had to have my power back on. The final straw was today when I got an estimated bill for $630 for the month of November. I called and found out that the $630 estimate was based on the previous (overcharged) October bill for $615.
Nobody wants to help me with this when I call customer service, they could only suggest to me to pay the $630 bill in a timely manner in order not to have my electric turned off again.
Incidently, I have lived in the same house for 13 years where my electric bills have been extremely consistent at around $350 for the last 2 years.