Complaint Rating:

Company information:
Fox rent a car
South San Francisco, California
United States

I was very disappointed with my experience at Fox Rental. I arrived in San Francisco to discover that they had overbooked the economy cars and that all they had available was a mini-van. So, I took the mini-van temporarily and was told to come back when they got more cars in to switch out the car. It is extremely hard to park a mini-van in San Francisco! The next day I went back to exchange the car. There was a 2-3 hour line to get through just to talk with an agent. Also, the previous day the agent gave me a card with contact numbers to call for assistance. This was a dead end number that nobody ever picked up on. So I had to leave messages. On another number I found they kept putting me on hold and not picking back up. Once I finally did get my new car (hours later taking up much vacation time, and still not getting an economy car) we were on our way down to Big Sur. This car (a PT cruiser) was much better, but it turned out that the air bag light/chime would go off repeatedly through out the next couple of days. I cannot tell you the stress of being in a strange car and having to worry the airbags might go off at any time while you are driving along a cliff near the ocean. Having to listen to the very loud chime noise over and over and over really sucked as well. Additionally, the power plug in the car provided did not work so we were not able to listen to any music in Big Sur. Overall it took quite a lot away from our supposed relaxing vacation. Frankly, I would like a full refund, but I have heard nothing back in response to my complaint.