Complaint Rating:

Company information:
FotoConnection.com
P.O. Box 300425
Midwood, New York
United States
www.fotoconnection.com

I've had an ongoing negative experience with fotoconnection. I placed an order, a fellow called trying to upsell me (he had left a message on my voicemail stating we should call him so he can tell us a tracking number and make sure we will be home to sign for the package). He stated the camera comes with double AA batteries and I need to for 239.00 buy other batteries and a recharger. I stated in the package I bought there is a recharger and rechargeable batteries included. He told me these were promotional items and I had to buy his items as I could only use the Nikon items once. I refused so he told me he could cancel my order and charge me a 400.00 restock fee. I explained I was a teacher and I could not be hit with such a charge. He was belligerent and abusive. He then told me he would send me my camera kit and to be home the next day. We waited for tow days and then school started again. The package arrived a week later after I was told in an email I would not be charged shipping and handling since my package was so late. I was charged. In the package, items were missing. I contacted fotoconnection about missing items. I had also asked the man I had talked to, about the lenses. He was pretty rude about this and told me "what do you think comes with a Nikon camera, Nikon lenses of course." Other less expensive lenses were sent that do not have the optical quality of Nikon lenses. Also, a memory disk was sent that is not compatible with a the Nikon camera I bought. The memory disk was included with the camera package on the internet, but one was compatible, not one that could not be used with this camera. I have called, sent emails and no one has responded with answers to my questions. Please stay away from this company. They advertise camera packages but do not deliver what they advertise. At this time, I cannot use the camera because of missing and incorrect items that are not compatible with this camera. Something is wrong here and it is not the customers.