Complaint Rating:

Company information:
FotoConnection.com
Midwood, New York
United States
Phone: 800-457 0889
www.fotoconnection.com

I made the mistake to go online to buy a digital camera to replace a stolen one. What a world! I found on google search engine fotoconnection.com to have the camera that I was looking for at an attractive price. Once in fotoconnection.com I checked carefully the content of the purchase, so I decided to place my order.

The next day it was weird because they sent to me around a dozen of emails asking me to confirm my order, telling me that I had two choices and needed to call them as soon as possible, then another message saying again they were out of stock, and again more messages inviting me to confirm my oder again. I thought It was weird and crazy; however, good practice to ask clients to confirm orders by phone to make sure there is no crime involved in the purchase.

In fact this is one of the many emails as they sent it to me:

Dear Ramon,
Thank you for your order. In order to promptly process your order, please call me Jack at, 800-457-0889 Ext. 2032. to confirm your order information, in order to ensure prompt delivery of your order.
I am available Monday Thursday 9:30 AM EST 8:00 PM EST Time
Sunday and Friday 10:00 AM EST - 6:00 PM EST Time
Order #: 369098
Account ID #: Invoice Number: 278691
Placed on: Jan/11/08

Continuing with my experience. I had decided to call them to find out was going on, and I had made my mind to cancel, or if the had the camera I would order it; so I called Jack. I confronted an uncomfortable and scary experience by phone. I asked him if they had the camera in stock and he said, 'yes we do' then he started to offer me more accessories as batteries and memory cards on sale for the camera.

As I had already checked them out on the website; but couldn't afford them. Therefore my answer was 'No thank you I want just the camera itself' He said well the camera doesn't have memory card. I said ' Yes as you advertised it, it has one with less memory' Then he replied 'No it doesn't have any'. Then he asked 'Do you speak Chinese' and I answered 'No, I speak Spanish' Then he continued 'the camera has instructions and functions in Chinese'. I got upset and responded to him ' I want you to cancel my order, please' He got mad and replied well I am going to take 20% of the price from your credit card because you are canceling an order'. I told him that is not fair because they had not packed yet anything for me. And he ended the phone conversation sarcastically saying 'Sure we will' and hanged up.

I got very worried about them having my credit card number, so I immediately called to report my credit card, and decided to cancel right away that credit card. It seems that I was faster then they were. I already review in this site other fraud reports against http://www.fotoconnection.com. I just want to report them, so somebody may help to prosecute them for being cheaters, liars, thieves, scammers and so on on the internet.