Complaint Rating:

Company information:
FotoConnection
United States
www.fotoconnection.com

Sales associate when asked for his name or employee #, decided to cut the conversation and hang up the telephone.

Another unrelated event, the associate is condescending, unhelpful and argumentative with racial overtone. I was trying to obtain a correct shipping tracking number, as the tracking information fotoconnection initially provided was incorrect, the sale associated insisted, I call the trucking company for the correct information, saying "what's difficult about that?." the associate shirks realize his responsibility by insisting the customer's to do it. The same associate, made up fotoconnection's order cancellation policy (within 48 hours of @#*&? I challenged that policy as it's not referenced in fotocconnection's policy.

Fotoconnection advertises that orders will be shipped with xxx amount of time - consider what happened to my purchase. I ordered the merchandise on 6/12/08 with an upgraded shipment

(3 Days Trucking Delivery (3-5 Days):

3 Days Trucking Delivery guarantees that your package will arrive between 3 and 5 days from the date shipped. It is a fully insured type of shipping which includes delivery to your front door or garage and no steps are included Choose this option if you need your oversized package within a certain time period). after all unnecessary delays, which fotoconnection used to pressure sell extended warranties and accessory equipments, the trucking company finally picked-up the TV on 6/23. From the date the order was placed, the estimated delivery is 6/30, a total of 18 days - way to long.

The trucking company picked-up the order on 6/23.