Forever 21
reviews and complaints

I bought a Denim Jeans at Forever 21 and the jeans started ripping apart within one week of the the purchase and using it. I contacted the store manager and the customer service several times but they were not responding to my complaints. I felt frustrated after making repeated calls to the customer care and the store manager but they never get back to me. Please do respond if you happen to see that.

Absolutely disgusted with forever21 and the dishonest polices to basically keep your money regardless.

Never received a package to inform the company of this to be told i had to complete an affidavit swearing i never received the shipment. Seriously we are talking cheap crap here. Who goes to the trouble to scam for that. What a joke. Anyways countless requests from me to receive the form which i did finally weeks later to then be told on submitting the document it was outside the 10 days from when i requested the form so sorry you are not getting your money back or your items...Scam . . . . Hence had i received the form in the time frame and not weeks later it would have been completed and returned but, its all the customers fault and they accept no responsibility. Don't let your children support this horrible dishonest money motivated company. Lets face it its disposable and responsible for their part in contributing to all things being nothing but crap and taking advantage. Supporting this company and its business model is simply contributing to more crap and more abusive conditions from forever21. The bright idea behind this should be ashamed of yourself for such dishonest conduct i would go as far to say unethical business practice.. Ugly.

Company taking advantage of young girls with lower income. Cheap products priced /sort of/ cheaply that break after first "use" then cannot be returned. This would be my second time having this awful experience with your products. I have learned my lesson and thus will no longer be shopping at your store, as well as encouraging those I know not to shop there either.

Before, I had purchased a pair of shoes in which the strap snapped literally during my first use. $20 pretty much down the toilette. Steered clear of this company for about two years.

Recently decided to give it another try and bought a couple items, including a hand bag, which again, the strap stitching broke after my third use. (Use meaning I wore it in the evening out on a date for about 3 hours). http://i.imgur.com/sPmeYKS.jpg

TL;DR Bad quality don't get tricked into wasting your money here on items that will simply fall apart.

Not to mention you can only return their items for gift cards.

I bought some clothes for my daughter from the company www.forever21.cn. The company is rubbish, so better avoid them. These things didn’t look the same as on the website. I was really upset and tried to return them, but the seller told me that he hadn’t seen any problem, so the refund and change was unacceptable. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

Shawn the manager at 0439 and he is very very disrespectful, he's prejudice against color people he talks to you like a child, yells at you as if you were he's kid. Monday 11/2015 4:05pm he lift the store to talk on he's cell phone for 20minutes no manager in the store. In February a girl named carlisa told him that I said something sexually to her but she Made up it. He said that he was going to get to the bottom it, but of course nothing happened but made me feel discriminated against no one got fired or punish they got promoted...So I quit...please something needs to be done before someone hurts him real bad..someone better hurry up And Get The DM

I placed large order on the website www.forever21.cn. I paid for it and for the postage as well. I waited a month, but the seller vanished somewhere with my money. The seller is really not recommended and better don’t waste money, ‘coz it is impossible to reach the seller and get any info about the ordered stuff. So be careful if you use this website or leave comments if you have horrible experience with this seller.

I worked at Forever 21 for 3 weeks and suffered a mental breakdown, and sleep deprivation. They don't care about their employees, all the managers are awful gossips, and they just expect you to know how to do things you've never been taught. The hours are whack, and the place is a safety hazard. Minimum wage is not enough for the amount of work assigned to you, and the amount of work assigned is impossible to get done because they have you getting other stuff. My first night working there I was told by a manager to "just do it" in a snide tone referring to helping a customer retrieve an item which required a latter. I wasn't informed of the safest way to get the item down, set up the latter etc. They constantly hours after i was scheduled to leave even with school the next morning. FOREVER 21 IS A TERRIBLE PLACE EQUAL TO SATANS PERSONAL INFERNO.

Wow, I ordered 7 items and ups lost them in transit and forever 21 acted ad if it was my fault. They sent me an affidavit form which I filled out in PDF and printed then hand signed my signature, after that I received "error" after "error" message claiming that I'm filling it out wrong. A month and a half letter and I still have no refund and customer service is such a joke. I will NEVER IN MY LIFE order from forever 21. Then after my form was excepted for the 100th time of being continuously turned down I have to wait a minimum of two weeks max of 4. Wth

Placed an order for 2 gift card, $200. Value, paid 16.95 for express delivery on the 18th of december. Discovered thru order tracking that I will get the purchase no sooner than the end of the day on the 24th... Thats express delivery? Called customer svc, got the runaround about placing order later than the order time on the 18th, then 2-3 business days to handle then delivery. If their online order information had explained that, I would not have ordered... Guess what, they just hired the best salesman they will ever encounter because I will sing their praises from this day forward on what outstanding service they provide.

To whom it may concern,
I was at your Forever21 location in the Eaton Center yesterday and would like to give your company some feedback which I think would greatly improve the experience of your customers.
When I approached the check out counter to pay for my merchandise, there was already an established single line up, each person taking turns to get assisted by the next cashier to become available. This system seemed to be working well and thus to maintain fairness I went to the back of this one line ( please note that I was in a hurry to get back to work). Most people followed the same fair system until one lady decided to go to the front of another isle ( potentially another area to line up?!). At this time, there was 10-15ppl in the one line we had established which had been working efficiently and fairly and others had been respectfully forming. I said " excuse me ma'am but, we are forming one line" ( ...maybe she didn't see us?). She rudely said that she'd been to the store before and that it didn't work that way. I let her know that I understand things may change from day to day but that at the moment, we were all forming one line and that it was unfair for the rest of the people who've been waiting patiently. She was angry and didn't want to move. The cashier chimed in and said that it was true and that it was another line aisle. I felt very uncomfortable in this situation as I understand your company has trained your staff to encourage people to form multiple lines(?), but seeing as there was already a substancial amount of people in one line, I beleive the system should have been respected ( how many other people were in that line in a hurry to get back to work?) There should be a clearer method established ( arrows on the floor ( like Tim Horton's)? signs that read "line up" here ) SPECIALLY before a long single line of people starts to form, otherwise the employees should respect that people are attempting at a fair system, after all it is no less efficient or productive than multiple lines...the only thing it establishes is a negative experience for those of us who respect societal's unwritten rules of consideration and respect leaves and a sour taste in our mouths from your store, Forever21.

The store manager and Co manager bought huge amounts of clothing in bulk of every size to resale it on eBay during the sale they would have. They would ring each other up and even spent around 500. They would buy multiply times throughout the day And brag about a booth they ran doubleing her money. The store manager bragged about selling on eBay. The two worked together writing me up for mistakes they made themselfs. They had intention to build up my file to have me fired because I had turned them into corporate for there dishonesty to the company. Shortly after s.m was question by loss provention she emailed my entire file in to have me terminated. I knew this cause I was a manager and was required to read emails daily. When I hadcome back from my lunch another manager had this information up on the screen. This same manager used to kick a trash can and say she wished it was the Co.
manager. The management was so immature and dishonest, they gossiped about other employees making fun of them and would even talk about each other. I was the older of the group and took my job seriously, I had kids I was supporting and never wanted to be involved in the immature behavior. This put me as a outcast and I was targeted everyday at work. I was put in a room for

I had high hopes for this company before my employment. I had previously worked in a restaurant throughout high school and needed somewhere closer to my college for work. I had always shopped at Forever, so I figured, "Why not apply?"
What a mistake.
1) I'm a good worker, so they want to give me a lot of hours. However, they are HORRIBLE with scheduling. I could go on about this company. Why is it that I need to give over a 2 weeks notice for a day off (and still not get it, mind you), and I will get a write up for calling in sick, and yet they can schedule me when I'm in class, call me in early then get mad if I say no, change the schedule without notice, and keep me hours late? THE f***? Doesn't make sense. At all. Treat us equally and we wouldn't have such a high turn-over rate.
2) Management is horrible. My assistant managers are awesome, I love them and one of them should be store manager. However, STEPHANIE NGUYEN is store manager instead and doing absolutely horrible at it. She is such a ### I can't even begin to explain it. Because managers will GET A BONUS if they don't use up a lot of hours, she cuts our hours like crazy. Today we were allotted 318 hours. Guess how many we used? 116... Yeah. And we made $30, 000 in sales. We have the money but that ### is too selfish.
So, of course our store lost $1, 000 in theft, was a complete f***ing mess at the end of the night, we got out an hour late, and this ### stephanie still has the nerve to complain at us? We're all busting our ### getting paid minimum wage, understaffed so she can get her greedy ### bonus and she still f***ing complains? WTF?! Only 6 people closed down our store tonight, we have an upstairs and downstairs the size of foot ball fields and only six people. OF COURSE the store is going to look like hell ###, we were all the best workers there so if we couldn't even get it done with two Assistant managers, then no one could, she needs to use common sense. BUT NO. Her pride is too important. She just ### at every one though she's causing us all this trouble. Then she even has the nerve to tell one of my favorite assistant managers that no one likes him? DA f***?
3) Customers.
Customers are so rude at forever 21. This is just one fine example:
We close at 8pm. A woman was still in our store after I had told her the time twice. It was now 8:30. WE NEED THE CUSTOMERS OUT SO WE CAN COUNT OUR MONEY AT THE END OF THE NIGHT, WE HAVE LIVES AND ONLY GET PAID 8.90/HOUR! Sure enough, she had a handful of clothes and tried to try them on. I had 4 unsorted ( not placed in order of where they go) undetailed, (not zipped, buttoned, turned right-side out) racks of clothes I needed to push through. I nicely told her that the fitting rooms were closed, and had been closed for 30 minutes. She THREW ALL OF HER CLOTHES AT MY FACE and stormed off. ###, listen here. We do not get paid minimum wage to get treated like ###. Most of us are college students just trying to get some money for food and bills, yet you treat me like that, even though it's your fault for shopping well after you know we're closed? Can anyone tell me how this makes sense? No, because it doesn't. I deal with enough ### with under-staffing, rude management, home problems, college, and now, you? NO. I got angry and told her to leave.
People may complain that forever 21 employees are rude, but trust me, we are not Nordstrom, we get paid close to nothing. If you want to be treated like a queen, shop somewhere that sells clothes expensive enough for one. If anyone worked at forever for even a day, they would think twice about saying the employees are rude. We really try hard, but sometimes enough is enough.
Anyway, I'm putting in my two weeks after being there for almost a year. The manager is truly a ###. Never work for this company, they don't give a ### if your dying, if you don't make it to work they'll write you up and give you close to no hours. No Joke.

I am quite appalled at the lack of service I received from Forever 21 today. I am a long time customer of Forever 21 and never have I had an issue until today. I ordered a coat on December 28, 2012. The wrong size was shipped to me. I only noticed today because I was out of the country since December and just returned last week. Excited to open my package, it was to my surprise that is was the wrong coat size. Therefore, I call the "customer service" line and explain my situation and the representative Olivia just goes on and on about company policy etc. I realize there are no returns and/or exchanges after 30 days. But the onlly reason I have to exchange the coat is because of your company's lack of diligence in shipping me the correct size. When I asked to speak to a supervisor, he was apparently too busy to come to the phone. His name was Joseph and I cannot believe he did not have the decency to even acknowledge me. I would not be in this predicament at all had the correct size been shipped to me. I am highly disappointed in Forever 21 and as a company they should be ashamed of how they conduct business and how they treat their customers. After all, it is because of us, forever 21 has become so successful. I plan to take my business elsewhere as well as the network of stylists that work under me. All of this because, Forever 21 could not step up and take responsibility for their wrong doings. Shameful. Really.

Went into store, shopped for about 20 minutes tried waiting in line but only had a 45 min break from work so asked an associate to hold my items ad I would be back at the end of my shift (less than hour) came back and associates had lost hold and no one was willing to help me they basically shrugged me off and ignored me. Then re-shopped and waited in ANOTHER line for ANOTHER half hour (I counted at least 23 associates working and they had one register open both levels. Both times I attempted to purchase). No one jumped in to help customers or resolve my issue and other customers were complaining also. I have managed a business (on a much larger scale)and have never seen such a poorly operated store. I will NEVER shop here again for lack of ANY customer service and the neglect I also felt seeing as they lost my merchandise. I will also be telling all my friends not to shop their anymore either. TERRIBLE CUSTOMER service!

DO NOT order from Forever21.com. While their return policy is clear in that they don't take back "final sale" items, the items on their web site are not clearly marked "final sale". Even their order confirmation email does not indicate that any items are final sale. Only the invoice received with your items is marked and at that point it is too late. Their customer service representatives don't care and are not willing to help nor will they transfer you to someone else who might be able to help. BUYER BEWARE!

I ordered six items from Forever21.com about a month ago and just got my package two days ago. Very slow shipping in my experiences. On too of that they failed to send me one item which is aggravating and when I called their customer service (they were very friendly) the girl said that it was out of stock when I ordered it so I will get a refund. They failed to educate me on this at the times placed the order which is very strange and not right. It is back in stock now so I feel as if I should still get it but whatever. I rather shop in store for forever 21 so you can actually see what you're getting and the quality.

I placed a $53.00 order on 9/13/12 and did not receive free shipping even though my order was over $50.00. Reluctantly I paid the $13.90 shipping fee because I just wanted to get my order. THREE WEEKS go by and just like the other customers, my order goes totally unprocessed. I email Forever21 a week ago and get an automated response that half my order is now out of stock. I was disappointed but figured I would get the remainder of the order within the week.

It has now been ONE MONTH, and my order is STILL posted as "new". I'm sure the rest of my order is now also out of stock by now. What a gross mis-handling of a situation. If a company this size is handling a warehouse move this badly, someone needs to be replaced. I used to shop at this store all the time, and I don't think I'll ever go into one again much less order online from them again. Incredibly frustrated, disappointed and angry.

Forever 21 requires an i.d. when using a credit card, like MC or VISA. This is specifically against the credit card companies policies. Stores that agree to accept these cards are not supposed to require identification. I have run into this issue several times at Forever 21 when purchasing things with my daughter. I have refused to provide an i.d. and they refused to let me purchase the item. This is against the credit card policy, but obviously you can't stand there and argue with a clueless 20-something-year-old sales clerk.

When i went to pay for my items the clerk said my credit card would not go thru, so i gave her another card and that would not go thru either. So i paid cash. Both my credit cards were charged and i paid cash, I was on the phone with the store and corporate for almost an hour, had to go back to store and the manager said he would fix it, but to get back in line so he could use register. Tax free day at store so there was 10 people in line. I am in the service industry and I would never send someone to the back of line while i was already taking care of them, especially when it was the stores fault. They never did refund either of my credit cards or anything.