Forever 21
reviews and complaints

I do not think it is unreasonable to be expected to ship something back either.

Upsetconsumer, defective merchandise doesn't matter if something is final sale. Often, a reason why an item is final sale is because it is defective.

Contact HR!

oh! and by the way i forgot to mention how the store that i workout has being making its numbers and plus since the beginning of the year so there is no excuse to cut hours, but they are hiring new people all the time!

i am completely on your side, i have experience some similar situations, and exact situations from what you have experience. They do not provide a harassment free environment, i am an employee my self by the way, and i have worked for the industry since i was 16 years old, now i am 23; and i have never encounter this extreme conditions, and in my store i am not the only one that has being treated like this, i would like to say that probably 80% of the employees there do not get the proper working rights as well as working environment. My position there is stock, but they also have me doing fitting rooms, and go backs, when that is not on my job description, and they do not pay extra for it, oh! and did i mention if i am not all three jobs the way they want it, they cut your hours, because according to them you are not being productive and your waisting their time, so they don't fired you, but they force you to quit, because is pointless to stay when employees are getting 4 to 10 hours a week, and just to let the readers know, the amount of work in the store is massive just in my position alone, imagine trying to take care of three positions at a time, it is unjust, negligent.

Don't sit on a hot stove waiting for it to happen. Cause Forever 21 is shady like that. They don't give any kind of customer services whatsoever so don't even expect to receive any. I guess they figure their clothes are cheap and disposal so they sure ain't about to go out of their way for anybody and people still keep buying that mess so it doesn't matter to them. In China most of their retail clothing stores like a F21 make clothes that are sized to fit mannequins and dolls. They don't do large sizes, you just have to lose weight so you can fit in the clothes, that's it. They also do not allow you to try on any of the clothes or get a refund. Americans are not use to that, but I believe that is the history behind how this Asian-owned company operates. To them its business as usual to American shoppers it's bad customer service. If you're looking for higher quality customer service don't shop at Asian owned Junior Stores.

I bought my son three shirts and they didn't fit. I took them back and they gave me an in store credit. I asked for credit on my card and they said no. I asked if this is how they steal from customers. They said I could get something. I'm 51. What kinda teenie bopper look would I want! My son went online and hates the clothes. DON'T BY FROM THEM EVER! They are as bad as Menards lumber yard.

It's not personal information if it's on the freaking receipt.

It is very rude of you to post this employees full name and employee number on the internet for the world to see. This is personal information. What if this girl has people she doesn't want knowing where she works? Now anyone can google her name and find out that information. You seem so concerned about your personal information being compromised, you don't seem to care that you just outed a complete strangers employer, workplace AND employee number to the world. Shame on YOU.

How difficult is it to cover your pin with your hand? Type with one hand and cover the buttons you press with the other. It's not rocket science.

that comment was for Brenda

Are you rally that stupid

actually most credit cards issued today do require a pin entry. It is so you do not need to use your signiture any longer... So technically you commenting to this post was stupid. Get your facts straight. And good for you for protecting yourself. Clearly this Brenda has no sense in her head.

What was it that was broken? Was it broken when you wrapped it?

Forever 21 is by far a very bad company to work for. Not only do they treat employees like they don't matter but refuse to follow the employees schedule request, they always forget your breaks and lunches the majority of time, don't care if you're sick to work, I have an illness which resulted in me not being able to go to work for 2 days and instead of being okay with it apparently it's okay for the rude manager to terminate my season job less than two weeks of my end date. There's been many employees who dislike and complain about sharron, the manager who thinks she's the holy god and has power over anyone, even though she isn't the actual boss.I worked for the Lakewood mall store and will not ever recommend it for anyone. Terrible store, terrible managers. I agreed that forever 21 sucks and I use to be a huge fan of them

I am an recent employee from a new location in savannah ga. I stressed to the manager who called me that i am 4 months pregnant. I even asked will that be a problem after i was asked to come in for an interview. I asked again at the interview. I am a very hard worker but being pregnant i cant do wgat the other girls can saturday may. 14. 2016 i went to my locker to get some of my Orange juice. I had been on shift since 10:30am wasnt leaving till 7pm. I hadnt eatn that morning i had a server migraine and i was very light headed. I ate chips thinking it woukd help and took pain meds did nothing but make me feel worse. I was told i wasnt allowed to go get somwthing to drink from my locker unless i was on break. Instead of mw slapping the hell out of the manager i kept my cool as another manager and employee listened and watched the conversations. I told the manager thats not what my doctpr sais with me being high risk because i have yet to gain weight i am to eat and drink something every 2 hours to 30 mins.but i was going way over those times because i was consumed with my work and tired of being nagged like i wasnt pregnant. I clocked out and went home after i told a manager i am going home. Not to mention i was put on the schedule for a whole week off i have a 9 month old at home andnone on the way and bills dont pay them selfs i dont get government help its just me. So i asked 3 times if the schedule was final andni told them if it is this is my last day i have bills and kids before telling them im going home to take care of my body i was at the point where my vision was blurry.. Not one time did they believe that i was pregnant no one even asked for a doctors note from my ob or any proof they jus treated me as harsh as the rest knowing i was pregnant at this point i plan to get my story out and i will be handling this very publicly so other pregnant woman never have to go threw this.

I have worked at Forever 21 in Canada in the GTA for about 9 months. It is actually the worst place you can work at in retail. Before I got the job I had looked up employee reviews and 90% of them were bad and discouraged everyone from working there because of poor management issues and how badly the company treats it's employees. But I thought maybe things would be different with the store I worked at because it was new and maybe it would have good managers etc. I was so disappointed though once I started working there. It was exactly as the reviews had said or even worse. Apparently with Forever21 poor management and poor treatment of employees is consistent across the board, whether in the U.S or Canada or maybe even in other countries.
I agree with every complaint people have made in this thread. The management is racist and totally exploits the fact that most people working there really need the job so won't make an issue if things aren't going well. They can be extremely rude with employees and have so much attitude it's ridiculous. There's a lot more I could say but I think a lot of it has been covered in this thread already.

I got fired for putting in my 2 week notice after almost 2 years of being discriminated against, I seen some shady companies but forever is by far the worst.. they will schedule you to work 4pm to close and then at 12 its a new day right so lets say you stay until 4am cleaning thats a 12 hour shift with no overtime cause its a new day after 12..

Dillards is not a great place to work. You are constantly threatened of losing your job. You have to be very very aggressive with co workers to get sales. You come in the job sweet and kind and you leave feeling like ###. Because you have to become someone you are not if you want to keep your job. There is so much tension.
And when you work in the shoe dept you have to meet unreasonable expectations. Then when you have returns you have to make up for those lost sales. It is not doable.
Dillards leads their company by fear. No praise, no encouragement, no positiveness, ( I know that is not a word) Just fear. Who leads a multimillion dollar company like that?
they do.

It is really sad. Because they hire super nice people but at the end they are evil, cunning creatures and at no fault of their own. They are made that way to survive.

The turnover rate is insane.
They need to partner with TOMS shoes and google and follow what they do. They have no turnover rate because working for those companies are amazing and they excel at what they do. It is a great atmosphere. Learn Dillards.

Are the managers allowed to interrupt lunch breaks, because at Northbrook Court they are.I have had my unpaid lunchbreak put on hold many times because the manager just had to ask me something that apparently couldn't wait.I have even been interrupted while on my phone call during my unpaid break!Not only is this completely rude but also illegal.

I worked at forever 21 at partridge creek, Clinton township Michigan as my first job, getting paid $7.40 an hour, first day I was told what goes where briefly and sent out onto the floor to do whatever. Absolutely no training. 3rd day of working I'm put into a section to cover 3 zones instead of one when I was still unsure about the zone I worked prior. They told me to call in only if I have something my employees or customers can catch so I called in once because of food poisoning, and it was the day before thanksgiving and absolutely no one wanted to cover my shift I called 10+ people and they were all busy so I called and told her that no one was available and she sounded annoyed so I asked if I could get a doctors note and she didn't even give me an answer she just said "goodbye" and hung up. I worked the day after thanksgiving which was Black Friday and they asked if I had my note and I explained to her I couldn't get in on thanksgiving and I wasn't even given a straight answer. they then switched my hours one day without calling me and wrote me up because I wasn't able to come in, I had my schedule printed out as proof but I said nothing. Then I was unaware of a holiday meeting because I do not use Facebook, I even went in the day before and they didn't speak of a meeting the next morning, wrote me up again. A month and a half goes by and still no training, they put me somewhere I'm not familiar with on Black Friday so I tried my best. I was told specifically active wear and accessories, I saw that someone was in shoes so I didn't even check shoes. The manager tells me to go fix the shoes pronto so I did and later on the same associate was working shoes. On my break that day I over heard her speaking rudely about a girl who just started that day saying she was following another manager around like a puppy dog, but they did the same to her as everyone else, just sent them on the floor not knowing what to do. As we're about to close the co-manager tells me to work on fitness first so I did as quickly as possible, then the store manager was walking through and straightening the scarves and I was doing go backs for accessories and I asked if there's more than one rack that had black tags and in the most rude tone she answered "you've been here all day, how do you not know that" then told me to get back onto the jewelry and walked into shoes and was gossiping about me and laughing with a cashier. Then as I was walking jewelry the cashier came over and asked if my section was good, I figured the manager covered the scarves and hats so I told her yes, she tells me that the scarves are a mess and that I need to fix them and ordered someone else to do active and jewelry, so I grabbed a ladder and the manager came back and they were looking over at me and talking and walked further away once I saw them and kept laughing. I go to leave to find that the dishes I brought in for people to eat we're thrown away (reusable tupple wear and baking pan I might add). Told her goodnight and completely ignored. Things like this have gone on since I've been here with me and a few girls, all 4 managers act really unprofessional and treat some of us like its high school or something and just treat the ones they like good, money is money but this isn't worth $7.40. I'll be kept 2 hours late and not be allowed to tell my ride who will sit there and wait. This isn't management it's just picking on someone.

why do they only hire black people. cant said racist ### stores like forever 21 I had an interview today and I already hated being there. I just went because I will feel bad about turning an interview down. when I shop there the girls are always running around like a chicken with its head cut off, , mainly I think because they don't want to be bothered. 2nd it obvious that they all hate their job. 3rd the store has so much ###, its hard to stay focus for what you want to buy. 3rd hate all the stupid people that shop there. 4th the ceo needs to do a better a job about what type of supervisors they want to hire and what type of employees they want to work for them. American eagle, macys dillards and new York and company are ways a clothing store should be run, forever 21 should take some tips on how they successfully run their stores.

I pretty much agree with what everyone is saying. Today was my first day working and i felt like i was in middle school or something where the employees who have been working longer act like they are the ### towards the new co workers and pick on the new workers, just like how middle school who are in 8th grade pick on 7th graders for being new, i found it immature. A couple of managers got mad at me for something i did wrong, yet they didn't explain that i was suppose to do this and that. Forever 21 is my first job and already i got a bad impression. When they explained everything around the store they spoke to fast, they expected me to memories everything in one day and i got in trouble for not memorizing some of the things in an instant? I do agree with the whole time management, I can't even leave my position to check the time to see when i can clock out, and they kept me in over time to wait for the other people who were going to take my spot, i had one manager talk ### about me to another co worker who has been working there long saying i wasn't doing my job yet i was doing it. Not all of the co workers are mean, at least the new ones that i worked with are very friendly, just the workers who have been working longer act the [censor]iest. I never intended on working at forever21 i was offered it and got the job, its not like i really liked the clothes because of what i heard about had bad the quality is, i just never really liked the company because even me as a customer, i experienced bad customer services with rude stuck up girls who work there and not only me but my friends have to. overall the store is extremely un organized and the people who work in stock rooms can't even find the clothes because it is so messy in there. probably worst job ever, ill be quitting the job in a month or two, or even sooner. Being treated like crap and feeling uncomfortable in that environment or even putting up with other co workers drama really isn't worth working there if its going to make u feel like crap at the end of the day, id rather working in another job with the same wage but better work environment, nice respecting people, and friendlier customers. IT has been only a day and a customer was angry at me for telling them the truth that they had nomore small sized and she thought i was lying, yet i was being kind. thats rude. i wouldn't suggest anyone or people with no job experience to consider working at forever 21 because its not worth dealing with, i didn't even get a break either. Also they have a dress code, u have to wear the seasonal clothes they have, i think its ridiculous how the co workers who have been working longer dont have to follow it. btw if you dont liek the store then dont work there because the majority of your pay check with go to buying the seasonal clothing for work

I agree with everyone on here. I worked for the company for almost 2 and a half years and only stayed so long because I loved some of my co-workers, and it was a stones throw from my college. Working there was like being back in high school. I worked hard and got paid like crap, managers would make up stories about me doing or saying things so that their friends would get promoted before I did. People were always talking behind everyone's back. The schedules were always getting changed around without notice. If you did something a manager didn't agree with, instead of speaking to you about it, they would go the passive-aggressive route and give you 10 hours a week while everyone else was getting 28-32 hours a week. The managers in my store spent more time locked in the backroom chit chatting, watching tv, painting their nails, or eating than they did on the floor. I once had an emergency where I was stranded an hour and a half away and literally could not get to work. The manager told me it "wasn't possible for me not to come in". What? Sorry, my situation was far more important than this job. I quit shortly after that. I could go on and on with the stories from just one store.

Also, I feel like the customers that come in to forever 21 are way more rude and inconsiderate, as opposed to other stores they shop in. I work at another major clothing store now and the customers that shop there are much nicer and make less of a mess. I don't know what it is about Forever 21 that a lot of people just turn into jerks the second they walk through the door.

Do they treat their employees this bad in CA?

sorry wrong post...

The same exact thing happened to me yesterday. I bought a pair of jeggings, didnt try them on in the store, took them home to find that the zipper was broken. I took them back to the store and explained what had happened the next day and the manager was extremely rude and said there was nothing she could do about it. I am planning on calling the corporate office during the next week because it is completely ridiculous that 1) their clothes were faulty and 2) their managers acted in such a way.

Our store policy is our store policy. People complain about it all the time, yett, I see them again and again in the store shopping. Its a private company... its not public.. therefor, it's allowed to have any return policy it suits fit. / Store credit only for unused items. 21 days to do it in. and so on...

i shop at forever 21 and worked at one for 3 years. A item "bleeding" is a rare defect unless, you didnt follow the washing directions. And if there was a defect in that line, then the company would have had more complaints about it and would have given you a credit... there's no such thing as a one item defect on merchandise thats mass produced. if something was defective then a whole line would be, not just one shirt.

It's not a scam, it is probably just the material. Did you follow the washing instructions? Forever 21's clothing is mass made in Asia countries. They use a lot of different types of fabric. If this is an isolated incident, I wouldn't be so worried about it.

Its not the companys fault you didnt look at the reciept. Hate it or love it, the return policy is the return policy. Play by the rules or dont complain about your own mistakes.

Not only do you NOT state your "bad experience" but you go on to [censor] about nothing.
I have quite a few things from Forver 21 that is of fabulous quality, especially for the price.

I agree w/ Jaymi to a degree. QUIT COMPLAINING ABOUT THE RETURN POLICY. When you walk up to the register, the return policy is listed on a sign IN FRONT OF THE REGISTER. If that wasn't enough, sales associates ASK YOU if you're familiar with the policy and if you're not, they explain it to you. As if THAT wasn't enough, it's printed on the receipt! You have 3 ways to find out about the policy. Yeah, I agree that it's a crap policy, but if you don't like it, you have the option of shopping elsewhere. Don't make such a big stink because you don't want to read or listen to what you're told. The customer is not always right.

Im so sick of hearing people WHINE about the return policy, get over it! You might disagree with it but that doesnt make it okay to complain about it publically, making yourself look like an ###. Second of all. You dont even know how every individual store treats their customers. Just because you had one bad expirience at one store does not mean they ALL should be shut down. I worked for the company last summer, one day a woman came in with a shirt that she had the wrong size for, I looked at her reciept and said "Im very sorry but this is past the 21 day limit." OF COURSE she got mad and asked for a manager. I stood there in disgust as this woman was LITERALLY yelling at my boss who was repeatedly apologizing to her.

It makes me laugh to see so many people complaining about how an ENTIRE company treats their customers sooo bad.. and yet its situations like this that make me furious about how the customer always think they deserve everything in the entire god damn world. GET OVER YOURSELF! And its funny how people always say "Im NEVER going back! they just lost me as a customer forever" Honestly, do you really think a multi-million dollar company cares about losing you as a customer?

"Let's help close the doors of the ones who really deserve to be out of business, such as FOREVER 21." Really...? So a single mother working 60 hour weeks trying to support herself and a child DESERVES to be put out of a job because of one bad expirience? Come on, grow up. Your only making yourself look stupid.

The problem with Forever 21 is the fact that they don't return cash and the reasons could be genuine. I just got my card stolen and I lost 60$ that were on that card. If only I had that money returned.

After wearing a top once I washed and dried it, It shrunk to the point that I could not wear it. when I returned it to the store the manager, Cindy, at the Westfield mall told me that the return policy said the tags had to be on, and not worn or washed. I asked to exchange it for another top of the same type and she refused. Tags, off, worn, washed, no return. She was adamant. When I asked if she was willing to lose me as a customer she reiterated the policy. She stated she always line dries her clothes so hers don't shrink but this is not stated in the wash dry instructions. Forever 21 just lost a customer.

Will not buy or purchase from due to their policy. I never had an issue before until today for same reasons as stated above I found a pair of shoes made purchase and the found same pair half the price in Macy's. I called my bank the store manager and the customer service dept that they provided. I guess as a shopper you have to read the fine print on the signs behind register cause once you get receipt its too late. Either way its their loss from today forward. it's not like they are the only retailer.

Eh...every Froever 21 store I go to, when I am at the cashier, they ALWAYS ask if I know the return policy BEFORE they even ring anything up. Instead of waiting until you got home to call them up, why didn't you ask to see a manager right then and there and tell he/she exactly what happened? So to me, this sounds like you'r not being completely truthful.
To kayyyyy; That's COMPLETELY your fault. You should know the exchange policy before buying anything ESPECIALLY when you haven't even tried the clothes on!
To izabelle1913; They can't change a store policy for one person, then everyone will want the same treatment.
To frantastic72; Again, that's your own fault. Before you buy anything, you should see how much the total will be before getting to the register and watch as they are being rung up and when they tell you your total, if something is off, ask them BEFORE paying. The manager shouldn't have insulted you like that (which I doubt she/he actually did), is it any better what you are calling the people who work in the store? You're just as immature.

Try not to order online from them. If you do and find that you need to make a return, it will take Forever. Wow what a coincidence that Forever is in the name. It takes Forever to get and order accomplished if they decide they need proof that it is you that is actually ordering, if you are sending the items to someone else's address. It takes Forever for them to get your email and respond. I wrote an email and they don't check their emails everyday. It took a week to get a response. I had to call my credit card company to tell them that it might take 2 billing cycle to get a credit for a return in which I sent back 13 days ago, because I was worried that I would incur interest charges. Before I contacted my cc company, I tried to contact the retailer by sending them a message on their website to ask when my specific order would be credited. I got no response because like I said, "It will probably take Forever." I could not wait for that, because my monthly due date is approaching. So the credit card company was kind enough to help me with that when I called and explained this dilemma. I am very happy with my cc company, but unhappy with the ignorance of companies these days that do not have good customer service and a no care attitude.

I’m sure I am not the first person to say that the exchange policy in place in grossly unfair! After realizing I spent more than I should have, I immediately turned around and walked back in the store and waited in line to find out that they do not refund back to credit cards. Of course I asked to speak to a store mngr. I was disgusted to be told but what looked like an 18 year old punk rock looking KID that I could not have my money returned back to card. Disgusting! So the girl who rang me up should have told me that all sales were final because I didn’t want to have store credit! Great! This so called policy is absolutely ridiculous! These so called managers are unprofessional. I guess they only pay minimum wage and hire kids and the store reflects that 100%! Refusing to give customers THEIR money back on unused item with a receipt shows exactly what type of company were dealing with here! I would love to go on and on about the reasons why I will never be shopping at this store again and that I will be sure and tell everyone I know on every outlet I can think of but Im sure they have heard it all before and make enough money robbing people that they really could care less. To make matters worse, no REAL store manager, no customer service but a ridiculous website. Who is in charge? Who is making these ridiculous policies? Who is hiring these kids? Who is watching them running around in the store having social hour, laughing and chatting. The place is a mess, the policies are unethical and I will NEVER be back again.

Don't return anything by mail you pay the cost this is not fair and I will NEVER SHOP HERE AGAIN i sent the item back thinking I would get my credit I had to buy it again the pay shipping this is a rip off . Good companies have a return label if you need it this company is behind nowhere does this .

LOST FOR GOOD

What I don't get is all the customers who come back to me and complain about how there is holes in their shirts... and I wish I could just tell them the truth about how that happens. It's CUSTOMERS who cause 99.[protected]% of the damage that I have ever seen in my store. Idiots who hang knit tops over the racks instead of putting them on the hanger and hanging them properly so they don't snag and pull on the hooks of other hangers. I saw this one crazy woman literally shove a hanger into a t-shirt and it poked a hole through the fabric. She then proceeded to throw it on the table and walk away. Stop coming to us and complaining about how your stuff has holes and getting mad at us. Its not like we sit in the back all day purposely putting holes in the merchandise. Actually, if i am ringing stuff through and I notice any damage I always tell the customer and ask if they want to get something else. Our damages alone in one month probably amount to at least a couple thousand dollars in lost sales so we are getting screwed by it too. That's what happens when people don't respect the store. You should check your merchandise before you buy it because it goes through extreme wear and tear just by being on the sales floor...being tried on, thrown around, put on and pulled off hangers hundreds of times... there is a high chance it will be damaged in the process.

Well though I don't agree with trying to return a shirt that was washed and dried I went to Forever 21 yesterday and bought a skirt and a top. When I got home the skirt was not what I expected, so I went right back to return it. I spent 27.85 in cash and they would only give me store credit! That is unbelievable! I did not want the skirt or the shirt and wish I would have just tried it on. My point of view is that THEY NEED TO MAKE THEIR POLICY CLEAR to people! CROOKS!

I was only 3 days past the 21 date. I lived in WV where a Forever 21 doesn't exist. So i bought a pair of shorts in DC to visit came back to WV-where there wasn't a forever 21 available for me to return the item and moved to DC and tried to return the shorts. No money back, no return, no store credit. I asked them what I was supposed to do and they told me that couldn't do anything that that was policy and there was nothing they could do and I could give the shorts away! I just want my money back or store credit!

WHY are employees not answering the store phone?

I ordered 3 shirts two of which I returned back on April 9 still haven't received any information where my return is. Everytime I call hold time 2 hours ! I left the option for a customer service rep to call me back no call back. They owe me money it doesn't take a month for a return to reach its destination

I have placed an order last week, I still did not get the delivery. Please reattempt on 15th August

Bad attitude. Not friendly at all.

It won't tell me have my order shipped or not and it's been a week and a half

Your store in Morgantown mall Morgantown wv is not only a mess every time we go in, but the music is insanely too loud! Went in there Thursday April 13, 2017 and couldn't even hear my kids standing right beside me. I didn't know I was walking into a club, so ridiculous!

On January 23 I was charged be forever 21 $289.11 order number [protected] for items I never got. On February 8, I was promised a refund of my money. It's now March 14 still no money on my account. I am from a third world country and I need my money back.

This is the wrong order and it's the wrong price
Why am I paying shipping on your mistake
I've called visa
They are waiting to hear back
I've spoken to three people so far and I'm not sure anyone understands what is wrong
Would someone figure this out
I need some money and postage back

That's insane (to the comment left by Rhett7337.)
You should not have to examine every seam before you buy something from a store. Obviously
it is a smart idea, as not every shirt made will be perfect. But when you do come across something that is of poor quality, you should be allowed to make an exchange in the very least.
People tend to forget that PRICE is IRRELAVENT. The statement "you get what you pay for" does not actually apply. If you buy something wheather it's $3.00 or $300.00, you are spending your hard earned cash.

I recently bought a coat from Forever 21. Normally the quality is fair, to average, but I've always known that. When I bought the coat, I looked it over. It was fine. That was on Nov 13th. My birthday.
I looked at my coat today December 28th, which is about two months time. There are huge rips in the seams. It is literally unraveling. If I was an active person, I could see this being ok. But I've only worn the coat now for two weeks. And I don't let anything touch it since it is white.
I spent $40.00 on it, which isn't a lot for a winter coat, but I should be able to wear it more than a month.

As for the Manager's attitude. That isn't right. Of course she is human, but she also has to be able to control herself, if she wants to have that responsiblity.

Orlando, the situation was not in your favor. You did not examine the shirt, therefore, it's your fault. It's unfortunate the the associate was rude to you, but it happens.