Ford
reviews and complaints

Hye,

I'm owner of ford fiesta xtr registered on jan 2/2013. Out of the blues on last saturday (Feb 4/2018) my power steering control module warning light pop-up followed by esp & hill start assist indicator.

Communicated to sdac jalan ipoh advice to tow to nearest service center since it still below 5 years & 200k km (Current mileage 88, 416). So today morning the towing came and bring it there. After hour the service adviser come out with 2 info;
1. U3000 control module pscm
2. Oxy sensor 2

Both items require to be change! I do asking what may cause such terrible damage, he reply not sure they just do diagnosis.

Asking if these cover under warranty? There's may not be possible due to 1 of my service after 60k slightly over.

Total replacement cost nearly myr10, 000.00?

I do have 5 years experience in manufacturing power steering column assembly myself at trw automotive chassis system malaysia with hq in livonia, michigan, usa and each steering column assy should last more than 5 years!

I do need better justification on the failure that currently happening.

Best regards,
Wan othman

My 2010 F-150 has been at the Ford dealership since Jan. 3 2017. It needs an engine wiring harness. I was told the part would be in the week of Jan. 18th. I waited and called Jan. 19th. I was told the part would be in the week of Jan. 30th. I called Feb. 1st. I'm now being told it "should" be sent by Feb 13th. Folks this is ridiculous! My wife and myself have owned 16 Fords in our life time. I know I'm just another customer complaining but we're in the process of moving and I need my truck very badly! I sent a complaint on Jan.19th but have not heard anything from anybody. I guess I'm now gonna be a Chevrolet man. Can't believe I just typed that, but there is "NO" reason why it should take over a month for a part to be made and shipped. If I haven't heard from somebody and made satisfied I will definitely go as public as I can with this.

Good day

I am currently using a Ford Figo 1.4 Ambiente Petrol car. The petrol consumption on the car I believe is faulty. I believe that the car uses too much petrol for the distance that I travel and that travelling on a normal 120km/h. I have spoken to 3 other Ford users with the same car and they have the same problem. All services are up to date. Can Ford advise me on what the problem with the Ford Figo 1.4 Petrol cars are?

Tracey-Leigh Muller
[protected]

My registration No. WA7049F-My car has a jerking problem and the shift of the gear is not as smooth as it should be. There is also a hissing sound in the engine.
When sent to ford HQ PJ, they have changed the clutch plate which was still under warranty which I think is acceptable as they were bearing the cost. Amount equivalent was around RM3k+ . After few days driving the car, the condition has worsen and the gear shift has gone wild. While driving in normal speed, the jerking is much more obvious. I realized that the a/c was less cool as well. I sent back the car to Ford PJ. They have diagnosed that I have to change the air-cond filter and fill-up the gas. (Seriously ford? 2 years of usage?) I asked the technician to go ahead but in my mind I was thinking that the air-cond has nothing wrong before I sent in the car to the workshop. Cost equivalent to around RM400 which I need to take out from my pocket. The other thing they said that I need to change the gear switch (2 nos) equivalent to RM 6k+ (not covered!). I said to put back the parts together and I will seek for other alternative. Now they said that they can't start the car at all. There is no solution until now after 2 months in the workshop. This is really an awful experience looking at buying RM100k++ car. Should it be like this? Furthermore, I have to pay 2-months installment without actually having the car. So disappointing. Called in this morning and they said it will be ready after CNY. We'll see and if not, I will go to the consumer to complain.

The problems began about a year ago, at start power steering fault assist came up on dash. I could restart and all was fine for weeks, then again power steering loss.1-7-2017 steering totally failed coming around a corner. I contacted ford because I new their was a recall on this problem. Ford recall number 15s18. Recall dates from build dates was 9-7-2010. My sho was 7days before this 9-1-2010.These were the same parts they used on my build date. How can FORD not recall this car. FORD needs to step up to the plate and help with this problem. With a half a million cars with the same problem, someone is going to be KILLED.

The 2004/2005 models of this vehicle were recalled, and the 2006 was not, even though they have the same torque converter and transmission as the 2004/2005 models. I was reading online of several people, with this same make/model/year, who have been left stranded due to transmission/torque converter issues, and the repairs outweigh the value of the vehicle. I would like a recall for this issue, as I, as well as several people are left with vehicles that are not reliable and are unable to drive.

My name is john hanekom, chad hanekom's father. My son tweeted the incident this morning and someone tweeted back and said he must please write an e-mail, so I am acting on his behalf.

On the 28th of november 2014 my son chad hanekom was involved in a horrific motor car accident on the n1 north (Western bypass) between malibongwe and william nichol drives. As parents we are very fortunate to still have chad with us.

Apparently chad says he smelt something and seconds later he heard an incredibly weird sound coming from his engine. The vehicle then started veering from side to side and then started spinning across the highway. He had no control over the steering wheel and other vehicles started colliding, approximately 4, and then a 5 ton truck rear ended his vehicle.

Now according to chad, something definitely malfunctioned with his vehicle that caused the near fatal accident. I have been in contact with ford sa but I have not had any positive response from them, in fact, they avoiding my plea to have an assessment done on the vehicle. Surely there are some other parents that have children driving that particular vehicle and maybe it has a defect.

The person I dealt with at ford sa's call centre is nicky smith and my reference no is:[protected] and he can be reached at [protected]. Since the accident I was told by nicky that their field engineer, whoever that might be, said that they do not operate like that and that I should get my insurance company to do the assessment. The insurance company closed the claim and also said they only do a visual assessment.

I have limited time available as they will be moving the vehicle from sandton to boksburg where they apparently will destroy it, meaning they will crush the vehicle as it's written off as a code 4. The assessor I dealt with from outsurance is anwar adam and he can be reached on [protected].

Ford sa snubbed my request and I feel something must be done as I could have lost my son.

After the ford snub I had a private appraisal done on the vehicle and the outcome was part failure. The suspension snapped where it was attached to the shock absorber. I re-opened the case with ford and sent them the detailed appraisal but still they did nothing, no sorry they did do something, they closed the case... Again.

I tried getting the miosa (Motor industry of south africa) involved but also to no avail. I sent email after email and called and called and called, but also a huge snub from them. I was told by the person who did the appraisal to try get hold of mr johan van graan (The big fish) , but no, you guessed it, also nothing.

Now I see the ford kuga is killing people and still ford is as arrogant as ever.

If you are driving any ford, you have most most inner sympathy

Makes you think what ford stands for, maybe f (Ound) o (N) r (Oad) d (Ead).

If there is anything else you need or if anyone is slightly interested, please contact me on [protected].

Vin: 3fa6posu1dr373582

Bought vehicle in summer 2014 at bergstrom ford in wisconsin. Now in florida, hd radio needed to be reprogrammed. Took to jarrett gordon ford in davenport, fl on jan 3, 2017. Reprogram worked, but dealer advisor said no warranty coverage..Charged me $40.06. I would have expected this under bumper to bumper coverage within the 36 months after purchase. Service tag t2639. Shouldn't the dealer have access to my purchase date and warranty information? This should have been covered. I would like a refund.
Please advise. Thanks.

Robert hieronimczak
794 vineyard way (Formerly n4761 bueno vista court, krakow, wi 54137)
Poinciana, fl 34759
[protected]
[protected]@gmail.com

This company sold ford escape. Knowing the transmission would not hold up. There are complains all over the internet from people 'who spent there money on this junk. American car company's look like all they wont is your money ' it's seams made in american has become china back in the 50's know for cheap junk.. They wont me to right more. So it can get posted. So - junk junk junk junk junk !

Ford customer service cases cas11289372 and cas11328687: the sirius xm radio (Especially on talk radio) the sound is of very poor quality. The fm and am part of the radio is very good. It is only the satellite radio that is so bad. I've had the 2016 ford f150 xlt into the dealership on multiple occasions regarding this issue. They have been unable to resolve the problem. Today the longmont ford dealership called me and told me they had contacted the ford engineers and there is no resolution.
The radio was also cutting out and seeking the satellite, the antenna was replace and that resolved that issue, but the sound is still of very poor.
I have 3 cars, all with sirius radios, this is the only one with poor sound quality. I have a 2016 mazda cx5 and a 2010 acura rl, both of these cars have sirius radios with great quality sound.
This is the 1st new ford I have ever purchased and if I had known how poor the quality of the satellite radio, I would not have purchase the ford truck. Every other aspect of the truck I really like, but this is a major issue for me. After reading the ford forum I am not the only ford owner that has this problem.
My truck has 4000 miles on the odometer.

After being denied service at bay ridge ford because the manager tried to fool me by cleaning an oil leak and pretending it wasn't there (not knowing i had it recorded), i contacted ford and was tild that the dealer is independently owned and can deny service to anyone they wish, i contacted their ESP for reimbursement for rental and was transferred a couple of time before Kale answered and told me that only a manager from the dealer can get me reimbursed. I told him that he refused service and was told "sorry" by Kale

I have a 2015 mustang gt, with 24, 000 miles on it. I've already had it in the shop once for numerous things a few months ago. Last month, I had to carry the car back because of a sound it was making. It was a sound coming through the radio. The service guy told me they had to orDer a part and it would take about a week and a half to get it and they would call me. So my car sat, without being driven, for almost 3 weeks, 18 days to be exact. Finally, I took it upon myself to call them. Well sure enough, the part was in! When I told my husband about this, he just randomly called and asked the dept how long it typically took for this past to come in, they said it was normally there the next day. So why would they wait 18 days and still not contact me? Had I not called them to check on it, I would still be waiting and my car would still be sitting! This is my 2nd complaint about this service dept and about this car. It has been nothing but trouble, and problems a new car should not have. I am very disappointed with Ford! I am very upset with Alexander Ford. And I am very angry that I've not been able to drive my car, that I pay dearly for, for almost 3 weeks! Needless to say, I will not purchase anot her Ford, of any kind, ever again!

I bought a Ford Ranger 2016 Face lift brand new it does not have 10000 km on the clock yet, as from day one the rear of the bakkie was hanging to the left i was advise by Ford SA to Switch the two rear blades around so we did at our ford dealer, after that the rear of the bakkie was hanging more to the left as before, Ford SA advised us to switch the front Coil Springs . also i bought a Ford ECO sport 1.5 diesel brand new that has about 5000 km on the clock after two weeks of parches the rear wheels began to ran off on the in side the car was taken to a local tire place to be adjusted it was not even done by Ford, The biggest mistake i made was to sell my TOYOTA vehicles to buy Ford i will not recommend any one to buy a ford ever, if you have any query's regarding this matter my number is ********** 503 even if its some one with the same problem i would like to know about your experience, i have been complaining on all tipes of social media in regards to this matter not even Ford SA can get back to me, no respons on facebook or Hallo Peter, i need this problem sorted out as soon as possible i can not have this problem with two cars that is brand new out of the box ! someone PLEASE tell me what is going on with FORD SA

On October 7, 2016 I brought my 2010 Ford Explorer in for service for 2 reasons. The main reason was because of the Thermostat issue and the second was the tailgate door lock actuator was making a grinding noise. At the time I brought it in it was not making the noise everytime. My service advisor Michael Robinson (997272) said he couldn't find anything wrong with it, but if it continues to bring it back in. No where on my paper work from that visit did he put any information about the actuator even though he said since he couldn't find anything he just greased it. I feel this was their way of masking the problem. I spoke to Michael today and told him that it is now grinding constantly and I am having problems open the door because of the lock jamming. He informed me that I would have to pay my deductible again. My father worked for Ford Motor for 30 years and retired and my son works at the Ford dealership in Long Beach California. I have bought/leased Ford products for the past 30 years. One of my biggest issues with buy a vehicle is all the empty promises with service. As soon as they make the sale they could care less about you.

My name is Paul Schaub. I purchased a used 2000 Ford F-250 Super Duty with the 5.4 engine in November of 2015. I have had 2 spark plugs blow out within 1 year of purchase of this truck and now on Tuesday December 13, 2016 another one blew out on my home from work. I have so far spent $750.00 to repair this problem and I am NOT very happy with the design flaw of this spark plug issue. I like the automobiles that Ford Motor Company builds but I am very DISPLEASED with spending my hard earned money to keep fixing this spark plug issue. I can't afford to fix the ones that haven't blown out yet as I have bills to pay and a Wife and Daughter to support. I would like to know what Ford Motor Company is doing to fix this problem with the spark plugs as I am probably not the only customer of Ford that has had or continues to have this problem. Thank you kindly for taking the time to read this complaint. I feel terrible that this is the first time I have complained to an automobile manufacturer about a problem with an automobile issue.

Bought a 2016 F150 about 4 months ago. Well about 2 months after owning it the radio would not turn off, I turned the truck off and back in and the problem went away. I didn't think much about it until two weeks later when the radio would not turn on. I took it to Hall Ford in Newport News, Va. I had to argue with the technician to have them do anything because of course when to turn the truck off it resets the problem. I was told if it happened again bring it in and they would fix the problem. The problem came back yesterday so I took it back in. I again had to argue with the technician; because as soon as the took it to "run diagnostics " on it they turned the truck off and it reset the problem. I argued with the tech because they were just going to send me on my way. And was told I needed to "take my business elsewhere". They finally kept the truck and later told me that they would replace the radio "because that was the most likely problem." Which is what I told them from the start! Oh but they don't have the radio in stock, so I am out of my truck until Monday, "or Tuesday at the latest."

The lack of professionalism and service is dumbfounding.

If this is how Ford Motors does business I will never by a Ford again!

Bought brand new Fusion in Feb 2015. My car has been driving fine. And all of sudden went out to drive it, it wouldn't start. Wouldn't turn over or anything. Called local Ford dealer and roadside assistance came out. Said battery was completely drained. Well we got it jumped, took to Englewood, :) Ford dealer. They had my car almost 2 days and checked everything and said they couldn't find anything wrong with car. My car seemed to work ok, up until Sept 2016 and then I jumped it and was ok. Then again in November 2016, did same exact thing, like battery was dead. Jumped it and took to Kerns Ford in st. Marys, oh and they had car one week and still couldn't find anything wrong with it. And now Dec 8th 2016 it's doing same thing again. Ford really needs to figure out what is happening with why my car is doing this

I bought a demo car there in September 2016 on 30 000 km it's December and there are still problems with the car.

A week after buying the car there was a engine light showing, second week I realised the tyres were old, third week one of the speakers stopped working meaning I can't make calls and the brakes are suddenly finished. Their excuse is that the car was last serviced at 20 000km. I should wait for next service.

Next service just before 40 000 I took to another Ford dealer and a few days after the car signals that it needs to be serviced and a portrait warning lamp comes out.

I have no trust in the car and I feel like I was sold a car that was not even below 40 000.

And the sales manager thinks everything is fine because it's still under warranty. The problem is every 2 weeks I have to drive to a Ford dealer. And I am not satisfied.

I am experiencing extreme tire wear. At @70, 000 I am going on three and a half sets(4) tires. Is there anything I can do to fix the problem, after alignment and tires nothing has changed. Please let me know. I love ford motor company and everything besides this has been great. The truck was purchased in seymour indiana at our local ford dealership bob potter

24/11/2016
Good day
To whom it may concern
I am an owner of a beautiful tangerine scream ford st. An absolutely gorgeous vehicle!
However, my service with this vehicle is totally up to zero!
I purchased my car on the 07/10/2016 which was a friday. I was notified before leaving lydenburg ford dealership that the vehicle had to be back on monday the 10/10/2016 for the vehicles annual service.
During the weekend I noticed that the keys battery was flat (As it came up on the screen multiple times) and that the driver’s side door panel light (The red one imbedded in the frame) was not working! I started the vehicle on monday morning (Day of service) and let her idle; as she was idling I noticed that there was an extremely strange sound coming out of the engine. When I dropped the car of at lydenburg ford for its service, I spoke to dannie, I informed him of the key battery and door light situation as well as the sound coming out of the engine! He told me that he would have the mechanics have a look at it!
That afternoon when I went to pick the car up, I was told the light in the door was a warranty issue and needed to get clearance before it could be fixed, and that the key had a new battery inserted and was fine. The noise coming from the engine, now that was another story all together. I was told that the vehicle would have to come back so that pictures could be taken of the vehicle and the pictures sent to their warranty division for clearance to fix whatever was making such a noise! As they said that they suspect that the vehicle was tampered with. Do they not inspect the vehicle before placing it on the floor for sale?
I understood, and took the vehicle back to them for pictures, later I went and picked the vehicle up again and was told to wait for an answer! So I waited and waited and waited and waited!
I am still waiting! I am now going to pay the second instalment on my vehicle… and I do not drive it at all! Cause it seems the more it is driven the worse the sound becomes in the engine, it has also started to make a hissing sound!
I informed lydenburg ford on the monday my vehicle went in for its service that I am travelling down to cape town on the 09/12/2016. On which I was reassured that me vehicle would be in perfect shape to travel down in. And if not I would be able to travel with it as is! Are you kidding me? I want to travel 1800 km for my holiday, what if my car decides to break down 900km from home? What do I do? Call my holiday quits? Waste my saved holiday funds to fix a car that ford has had two months to just let me know what is happening with no answer to any question!
They told me my car had to come in again, which I did, for more photos apparently. My car is still in the same condition! I cannot get to work without a fight, because lydenburg ford rather gave courtesy vehicles to nelspruit clients than to me!
I am so disappointed in the service I have received from lydenburg ford; no one lets you know what is happening (My number, my brothers number and my girlfriends number was given to them!) also there is always an excuse of the person working with this or that is not there, or is on leave or something like that! Is there no one else that can help cover for someone if they are not there? If my girlfriend or I do not phone to ask if there is any news, no one calls us! I have received two phone calls from lydenburg ford this entire time! I think it is quite pathetic!
Needless to say, I have worked my but off all year long to be able to go on holiday! I work my but off to have the car I really really desired! For what! Not to be able to drive in it! For it to stay parked in my garage! Too scared to drive with her!
Although (Listen to this logic) lydenburg ford, said that I can drive with the car nothing will go wrong, but in second breath tells me on wednesday the 23/11/2016 that my car will not be driveable!
I am utterly disgusted; there has been ample time to #, repair and give my car back to me!
At this moment, I am paying for a vehicle that I have driven a total of four days!
I would just like to know, is it too much to have expected to be able to drive down to cape town in my new sports car in december 2016?
If someone, or anyone could please be so kind as to contact me in regards to my car or my complaint… that would be great!

Fyi… I do not recommend ford lydenburg to anyone… the only part of the service that was great was them selling me the car. After that it was all downhill!

I am truly disgusted and disappointed!
Feel free to contact me in-between 16:00 and 17:00 hours, as I will still be working my but off to pay for my car (That I cannot drive)

Very disgusted client,

Quintean archer
[protected]
[protected]