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Ford Complaints Summary

153 Resolved
2133 Unresolved
Our verdict: If considering services from Ford with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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ComplaintsBoard
V
8:54 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ford bait and switch

My husband and I visited Ford of Huntington Beach, CA looking for an economical car for my college bound son. We found a nice 06 Focus we liked. We then proceeded into the office to negotiate pricing. After much negotiating we agreed on a price for the Focus along with a trade in amount of our 01 Chevy pick up truck. We signed the sale papers that day with the agreement that we would deliver the truck the next day (my son had it down in San Diego and couldn't bring it up to us that same day). The next day we brought the truck in and were expecting to sign the final papers. We were brought into the office again and told that they couldn’t pay us the agreed trade in price. (Which was still below the Kelly Blue Book value for the exact condition on the our truck) The reasons they gave were invalid, basically implying they we had lied to them. When we countered with the fact they we told them everything, for example, that there was a crack in the windshield they told us we didn't tell them how big the crack was. They even told us they were going to wholesale the truck anyway so the reasons they were giving us were just fabricated to take $1, 500 off the original offer!

Don’t do business with Huntington Beach Ford! They used the bait and switch to sell us a car.

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ScrewRichCriminals
Dayton, US
Sep 23, 2009 3:37 am EDT

I've been stopped by police 5 times, only for not having correct paperwork and tags with my vehicle. Every single time, the police can't believe (they believe me) that any car is sold this way. I have been asked each time, where I bought this from. Now it's in my driveway because I was warned for the last time not to drive it again without current registration. The temp tag expired three months ago. Every time I call I get mistransferred by the operator, or hung up on, or ran around, or hid from.

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ScrewRichCriminals
Dayton, US
Sep 23, 2009 3:32 am EDT

Everything Huntington Beach Ford is about is not about processing and selling cars correctly. They drop everything as soon as the customer is out of sight. They remind me of my ###ed mid-level managers, only they're doing all of this ###ed crap on purpose.

God Bless America's Car Dealships, eh?

ComplaintsBoard
V
5:09 am EDT
Resolved
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Ford disappointed customer

This is a passenger van, that can make many stop and idle for short or long periods of time.

The air condition will not cool at idle. I took the van to the Ford dealership, they checked the van and said there was no problem.

I returned to the dealership again with the same problem. This time they checked with the manufacturer.

The Ford manufacturer advised the dealer that this is a "characteristic" of the van.

I sent the info to Ford to their web site and have not received a response.

I have and still own other Ford vehicles and none have this problem.

Ford, this is not a characteristic, this is a defect.

Why is there no recall, or service report for this?

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lets drive a ford for live
, CA
Mar 21, 2012 9:30 am EDT
Verified customer This comment was posted by a verified customer. Learn more

as a long time owner of fords for the past 25 years i have never been so disappointed in owning a ford
the 2001 ford escape has nothing but problems
the suv only has 147, 000 kms on it and lots of issues
oil leaks
censors
brakes
what happened to being number 1 to loosing a great number of return buyers
when i bought the escape think that i would get at least 250, 000 or more out of it before buying a new one now i question what i will buy next
as to others who look for great product i feel for you

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Luke Pax
Melbourne, AU
May 19, 2011 6:01 am EDT

Paint work doesn't match. The plastic is a different shade of white to the rest of the car. Ford thinks it looks fine. I and everyone else i have spoken to don't think it looks fine. What do you think?

ComplaintsBoard
V
3:07 am EDT
Resolved
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Ford peeling paint no warranty

My 2003 Ford Escape has peeling gold paint. It is coming off the lift gate, a place where it is unlikely to get stone chips. It was built in Kansas City. Ford says no one else has complained about this issue, yet I see it on a number of posts.

The local body shop says it was a factory defect, yet "customer service" says only a Ford engineer can make that claim. So where's the Ford engineer? Bring him on!

We need to inundate Ford with the VIN numbers of their vehicles with peeling paint. Are you with me?

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kimmie1216
, US
Aug 13, 2017 7:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We have a 2017 Ford Escape that started with 1599 miles bubbling and peeling on driver door. We have had two repairs and now have other issues on a new car we bought with 6 miles. We have ask for a buy back but they are refusing we just went to arbitration on it and now Ford is saying that we have lost our warranty on these doors along with the 50000 corrosion protection. So we took back to the Certified Ford Dealer and because they altered the doors trying to repair the paint we have lost our warranty. They are saying we don't fall under lemon law because of it doesn't include safety or value of our vehicle which shows that is wrong losing the warranty should account for a lot.

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George Hebert
, US
Dec 20, 2015 11:36 pm EST
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http://www.complaintsboard.com/thumb.php?src=compl_70_36_135_151-SU1HXzI2MjUuSlBH&wmax=65&hmax=65&quality=100

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George Hebert
, US
Dec 20, 2015 11:25 pm EST
Verified customer This comment was posted by a verified customer. Learn more

attitude ? i have driven cars since 1949 and never have i had a paint failure with those cars. I do not want to hear an excuse about the environment or any other lame excuse. A well prepared surface will give good adhesion to any type of paint.

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George Hebert
, US
Dec 20, 2015 11:17 pm EST
Verified customer This comment was posted by a verified customer. Learn more

My 2007 Grand Marquis began peeling paint in the year 2008 when I removed a political sticker from the Deck Lid. Warranty took care of it. Later, paint began peeling and flecking from the Hood and Roof. Warranty took care of that. In Reno, NV, the right side was "keyed" . the Insurance took care of that. Today, the paint is flying off the driver's side, both doors, especially when it is washed. I have to pay for this repair of $1000, discount included. The car has been driven 111000 miles. The car works extremely well otherwise. NOTE: The next car, whether a Ford, GM or Chrysler full size vehicle; my intention will be to have guaranty on the paint, over and above the warranty, but a Guaranty, before I sign the cash purchase agreement. The primer has good adhesion, it is the color coat which is the problem.

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norm b
, US
Sep 04, 2015 6:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My hood is about half gone it's a 2013 fprd escape blue ford say's warranty expired won't fix it only 2 years old last ford i'll buy. Going to states att. office to file complaint. ford s---ks

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Cyndi Kemeny
, US
Sep 01, 2015 2:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I own a 2010 Ford Escape, it runs great, but its RUSTING. I went to the dealership I bought it from brand new and ask them if they had any other complaints about the paint and rusting and the service dept. said yes, many! I ask them to take pictures and to notify Ford to see if they would do something about it, the salesman said he would send them the complaint but said Ford probably won't do anything about it. Two weeks pass and I get a call from the dealership and says just that, they won't do anything. So I will refuse to purchase another Ford product again! I will also tell anybody looking to buy a vehicle NOT TO BUY A FORD! I wash, wax and keep my Escape in a garage, i don't expect to find rust on something that I paid $30, 000 for after only 5 years.

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tkl4200
, US
Jul 21, 2015 3:47 am EDT

I'm going to court. I already bailed them out once me and all the other tax paying american's. Does Ford even remember that? It must be nice to take from the little guy. Hopefully everyone comes together and boycotts ford until they remember the value of a customer.

TKL4200
Austin TX

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John Fairbanks
West Columbia, US
Jul 20, 2011 6:39 pm EDT

I have a 2007, Mercury. The transmission went out with only 79.000 miles. The cost of repairs(replacement) was $2658.17. Two weeks later, the air conditioning went out also. Costing me $1500.00 (approximately) A car that new(4 years old) should have been good for few thousand miles. Ford Motors will not help me in any of these repairs. There will never be another Ford product in my driveway. Would like some recource of action here.

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Andy
, US
Nov 08, 2010 2:21 pm EST

I have an 06 King Ranch Expedition. In June of this year I had it serviced at a local Ford Dealership, after almost $500.00 worth of work it still wasn't fixed. It need a heater hose. There is not one heater hose avaliable in the entire US. Evem with Ford working on trying to find one, still after all these months they say, sorry no can do.

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Truldey
, US
Jul 05, 2010 8:27 am EDT

I want to know what Ford's plans are on the spark plug problem that they are having. I want to know why you say that the customer is responsible for the repairs when it was Motorcraft that made the faulty product.

ComplaintsBoard
J
3:54 pm EDT

Ford broken brakeline

My wife brought my 1999 F150 in for an oil change. When they finished the oil change and were backing the truck out of the building, the left front brakeline blew out. There was no problem with the brakes when my wife drove the truck to the dealership and no warning lights came on indicating a problem with the braking system.

When asked if this was a common occurance, the service rep replied 'Yes, it was a problem on this model truck with over 100, 000 miles on it." (My truck has 108, 000 miles). He also told me that I may need two new steel brake lines from the front to the rear.
This is unbeliveable! They charged me $735.52 (includes oil change and tax) I spoke to many seasoned mechanics and found that this was not a common problem at all. I now feel totally unsafe in this truck and will definitely not let my wife drive it with my only grandchild in the back seat, as was the case when she brought it in for the oil change.

I am requesting financial compensation in the full amount for this repair since there was no problem when it was brought into the dealership.

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Ford Motor Company
Ford Motor Company
Dearborn, US
Aug 04, 2009 10:02 am EDT

Hello, this is Jennifer and I work at Ford Motor Company. I would suggest contacting our Customer Relationship Center at 800-392-FORD (3673) regarding your concern.

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key_jerry
oakridge, US
Aug 01, 2009 11:06 pm EDT

its unreal how ford and other dealerships can screw people and also the finance companys see now if a hard working person was to do what these banks and dealerships and finance companys do it would be a crime we would be in jail but i guess its ok for dealerships and the finance companys rip people off hmmmmmmmm imageine that

ComplaintsBoard
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2:43 am EST

Ford intake manifold settlement 2005

The class action lawsuit against ford for the failure of plastic intake manifolds that settled in 11/05 or 12/05 . We have a 1996 lincoln towncar that we replaced this manifold. In december of 2005 we submitted the the documentation to Leith lincoln Mercury in Raleigh North Carolina where we purchased the vehicle to date after numerous inquires we have recieved no compensation.

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12:00 am EST

Ford terrible experience!

Not happy with the service from the Ford Motor Company. I have a 2002 Ford F-150 that has been in the shop for about four months now. Have paid for the work that has been done. They are still unable to find problem and fix it. Very unhappy about the run around that I have received. Can only get phone # to customer service with little help. The dealership has loaned me a car. But this is not much help to me when I need my truck. I have been nice and as understanding as I can be. But I have about had all this I can stand!

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pals23
, US
Aug 22, 2016 6:21 am EDT

The message board for Ford is turning into to political message this should stop ok a little may be fun but this is getting over done supposedly by a few people using different names. It should be used for what is was designed for.

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Marco Moya
, US
Jan 04, 2016 8:20 pm EST

My name is Marco Moya, and I ordered on November 2015 a hinge for my 2004 Ford Escape, and I never received the part. My order # is 15-[protected]. Please let me know if I'm going to received my refund or what can I do to received my money back. Thanks.

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John Ricciardi
,
Feb 13, 2008 12:00 am EST

I purchased the above listed Van new and after 2 years 3 months it began ticking when first started. As the weather began to get colder the ticking noise became louder, lasted for a longer period of time (up to 5 minutes) and seemed to spread throughout the engine. I brought the Van to a Dealer and when leaving it for the night and starting it in the morning the dealer agreed that he heard the noise stating it was probably "Piston Slap". He then stated he ran a diagnostic with no problems found. In the report he states "all these engines are noisy". I now have until June of 2008 until my Warranty runs out. I only have 20,000 miles, so my concern is not exceeding the 36,000 mile warranty without repair. The noise cannot be normal. I have a video that I will send ounce I determine your e-mail address. I spoke with Lawyers who want to act in my behalf. I would like to keep the Van but need assurance for repair or replacement.

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Judy Masstromatto
Ambler, US
Feb 01, 2010 8:17 pm EST

I own a 2005 Ford Escape, the catalytic converter wen't bad.It was covered under warranty, now Bergy's Ford in 700 N Bethlehem pike, Ambler, Pa, Is saying it'll cost $ 1, 200 to fix it ! Why is this problem costing me, when this a warranty problem? Can this problem be fixed under the warranty without costing me? Vin # IFMYU93125KA21374...Please contact me at mhespell@comcast.net or [protected] with an answer!

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jmedlins
Salem, US
Jun 10, 2009 12:28 pm EDT

has anyone had any trouble with their tires on their new ford or mercury? we had three bad tires within two weeks.

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TIMETOFIGHT
Florissant, US
Apr 20, 2009 12:19 pm EDT

I HAVE A 2004 FORD F350 LARIAT WITH THE 6.0 LITER POWERSTROKE ENGINE IN IT. IN THE PAST FOUR MONTHS IT HAS BEEN IN THE SHOP 6 TIMES FOR NUMEROUS PROBLEMS. IT SEEMS THAT EVERY 2 TO 3 WEEKS MY TRUCK IS IN THE SHOP FOR SEVERAL DAYS, LEAVING ME WITHOUT A VEHICLE. I HAVE MADE NUMEROUS ATTEMPTS TO CONACT THE FORD MOTOR COMPANY CUSTOMER SERVICE DEPARTMENT, WHICH MIGHT I ADD IS A TOTAL JOKE. I FINALLY GOT A HOLD OF A WOMAN FROM THE FORD HEADQUARTERS IN MICHIGAN. HER NAME IS LYNN AND HER NUMBER IS [protected]. SHE WAS WONDERING HOW I GOT HER NUMBER OR WHY I CALLED HER INSTEAD OF THE THE CUSTOMER SERVICE LINE. SO IF ANYONE HAS ANY PROBLEMS CALL HER DIRECTLY. ITS TIME THAT FORD STANDS BEHIND THEIR PRODUCTS... MAKE THEM DO THEIR JOB! I TOLD FORD IM NOT PAYING FOR THE REPAIRS ITS IN THE SHOP FOR NOW. I ALSO TOLD THEM I WANT THE ESP FREE OF CHARGE. I TOLD THEM IF THEY FAIL TO DO SO I WILL FILE MY COMPLAINT WITH THE BBB AND THEN GO ON TO FILE A CLASS ACTION SUIT AND TAKE THEM TO THE CLEANERS. MY TRUCK IS UNDER WARRANTY AND THERE IS NO REASON THEY SHOULDNT FIX IT, AND FIX IT RIGHT! I WILL GO TO ANY EXTENT TO PUSH THIS ISSUE AND GET WHAT IS RIGHTFULLY MINE. I WILL ALSO PUBLISH ALL THE INFORMATION TO ANYONE CONSIDERING BUYING A FORD. IF ANYONE HAS ANY INFORMATION OR HAS ANY QUESTIONS... E-MAIL ME AT MIDWESTTURFDESIGNINC@HOTMAIL.COM. THANKS AND GOOD LUCK TO ALL.

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Hermes Kristopher
,
Nov 20, 2008 10:08 am EST

Take all your worthless overprices cars that nobody buys and let them rust. And have your high school assemblymen making $78, 000 or more a years and have them get real jobs.

No taxpayer money for ###s like Ford, GM or Chrysler. Let you company die. You are all dinosaurs. You build cars with pisspoor efficiency and plastic bodies.

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michelle lee
,
May 10, 2008 11:11 am EDT

OPEN LETTER TO FORD MOTOR COMPANY

My name is [name omitted] and I have purchased at least 10 new Ford cars/trucks over my life span. The latest being a 2005 F-150. My truck was taken into a dealership for an engine problem at 19, 993 miles. The service department dismantled my motor in order to make the repairs. (Replaced cam phaser) The repairs were covered under my 36, 000/3Yr. warranty and took 4 days. The very day I picked it up the problem (loud ticking/knocking noise from motor i.e. defective cam phaser) was still present. I returned the vehicle to the same dealership within 24 hours and had only added 13 miles within the pick/up drop/off phase. It took the dealership 33 days and emailing pictures to a Ford Service Engineer to make a claim that my motor had “excessive oil sludge” and as such was an indicator that I had not maintained my vehicle. You see, I could only provide two oil change receipts when I needed to provide three, which DOES NOT indicate that I did not have three oil changes I just couldn’t produce ONE receipt. Ford Motor denied the claim for warranty work solely based on lack of maintenance (a violation per the warranty not to mention the unreasonable repair time which should not be more than 30days) and cancelled my warranty. How their Ford Certified Mechanics missed what they now claimed to be ‘excessive oil sludge’ on the first visit remains a mystery to date. I was left for SIX MONTHS without use of my vehicle. Did I mention it needed a new motor? Yes the dealership quoted me $6500 to put in a new motor. Although they could never give a diagnosis of what was wrong they knew it needed a new motor. Eventually an independent arbitration hearing through the BBB concluded that Ford Motor Company should have made those warranted repairs on the customers second attempt and any discoveries of “excessive oil sludge” and any warranty issues should have been addressed at the time of the first repair attempt. Ford Motor Company clearly used lies and misleading information to delay costly warranted repairs to my vehicle and was successful for SIX MONTHS. During those six months I had to continue making my payments as well as pay for alternate transportation(rental car at $1, 000 a month) I had to pay for independent assessments which was money well spent as it proved that my motor DID NOT have “excessive oil sludge”. There was tow expenses incurred; I had a small landscaping business for 3 years that went under as a result of not having use of my truck for SIX MONTHS. Indeed this six month ordeal has cost me plenty. Suffice it to say that Ford Motor Company spent big bucks retaining an attorney to represent them in a small claims action I filed in Cobb County, Atlanta, Ga. against them to reimburse me out-of-pocket expenses. But, I understand, as Ford least of all wants precedent set against them in a court of law.((Read your warranties carefully folks, as long as manufacturer’s warranty is not WRITTEN in an unconscionable manner, their pretty much given a license to act unconscionable even fraudulent). What I find so reprehensible is that Ford does not stand by their product. Apparently Ford Motor Company has no issue with leaving their customers out of their new vehicle for SIX MONTHS and will lie and misrepresent facts to do so. In doing so however, in essence, Ford Motor Company is willingly, publicly admitting that they manufacture motors that will need full replacement at less than 20, 000 because the cam phasers in this make and model are defective and cause motor failure.(This was the case with my truck) I applaud Ford Motor Company for their courage to do so. I, in fact, will be contacting every media outlet in the United States of America to get word out to the public that Ford Motor Company has made this perfectly clear through their actions or lack of. I may not get the thousands of dollars of out of pocket expenses I incurred as a result of Ford’s deceitful tactics but I will have satisfaction in knowing that I made the public aware so that they may avoid the hell I went through with Ford Motor Company. I will be paying for a spot in the Atlanta Journal Constitution to run this open letter and hope that other media outlets will pick up on this story namely CNN whose offices and studio are located in the city which I reside and where the vehicle was purchased, Atlanta, Ga.

BUILT FORD Tough? I don’t think so.

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sudhanshu
,
Apr 08, 2008 10:32 am EDT

Hi,
i have also recieved mail from ford motors promo, that i have got prize of 100000 GBP and that would be delievered by citi-link courier service, plz tell me is it fake mail or what. Is it send by FORD Company..!

Pla find mail mentioned below.

Congratulations once more, our regards to your family. This means that you have been officially cleared for payment by the Verifications Department at the headquarters of the Ford Motors Promo Annual Lottery Award .Your Order Code is BATCH NUMBER : AT-040SB06-03 TICKET NUMBER: [protected]

The original copy of your winning certificate, together with a covering document (Money Laundering Protection and Letter of Affidavit for Claims) from the Spainsh government stating that the money was obtained legally through their Ford Motors Promo Annual Lottery Award will be sent to you as soon Citi-links Courier Company. You can now begin the final steps of the claims process of your winnings of the €1, 000.000.00 (One Million Euro).
You are to confirm your Order Code which is BATCH NUMBER : AT-040SB06-03 TICKET NUMBER: [protected] . Mail your desire Address which you want your package of the €1, 000.000.00 (One Million Euro) in Cheque to be delivered to you immediately.

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shilpa
,
Mar 20, 2008 3:08 am EDT

I got a mail from your company that i have got prize of 500000 GBP and citi-link courier service has sant me a option that i have to pay some amount of Rs 25000 i think its a fake mail so please kindly check it and reply me and am sending a mail which i got from your company.

regards
shilpa

FORD MOTORS PROMO
(FIDUCIARY DEPARTMENT)
28 TANFIELD ROAD,
CROYDON, LONDON.

ATTN: Shilpa,

Congratulations once more, our regards to your family. This means that you have been officially cleared for payment by the Verifications Department at the headquarters of the Ford Mottors Promo Annual Lottery Award .

The original copy of your winning certificate, together with a covering document (MoneyLaundering protection and Letter of Affidavit for Claims) from the British government stating that the money was obtained legally through their Ford Mottors Promo Annual Lottery Award will be sent to you as soon Citi-link Courier Company. You can now begin the final steps of the claims process of your winnings of the £500, 000.00 (Five hundred thousand Great British Pounds).
You are to confirm your Order Code which is BATCH NUMBER, Mail your desire Address which you want your package of the £500, 000.00 (Five hundred thousand Great British Pounds) in Cheque to be delivered to you immediately.

KINDLY CONTACT THE DISPATCHED COMPANY(Citi-Link Courier Company)

Mr Frank Ben
61/73 Staines Road West
Sunbury on Thames
TW16 7AH
United Kingdom.
E-mail: citilinkcourierservice07@gmail.com
Tell: +[protected]
Fax: +[protected]

Congratulations once more, and note that you will have to meet some delivery charges required by the Citi-Link Courier company for the Delivery of your package in the next 48hours.Thank you for your time and patience. Do have a lovely day should you require any assistance, do not hesistate to contact me

CONGRATULATIONS! ONCE AGAIN FROM ALL THE STAFFS HERE.
Sincerely,
Mr. ROLAND MARIO,
Fiduciary Agent.

ComplaintsBoard
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12:00 am EST

Ford spam

Ford motors promo
(Fiduciary department)
28 tanfield road,
Croydon, london.

Attn: ms mina sanghi,

Congratulations once more, our regards to your family. This means that you have been officially cleared for payment by the verifications department at the headquarters of the ford mottors promo annual lottery award. Your order code is batch number : at - 040sb06 - 03 ticket number: [protected]

The original copy of your winning certificate, together with a covering document (Moneylaundering protection and letter of affidavit for claims) from the british government stating that the money was obtained legally through their ford mottors promo annual lottery award will be sent to you as soon citi - link courier company. You can now begin the final steps of the claims process of your winnings of the £500, 000. 00 (Five hundred thousand great british pounds) .
You are to confirm your order code which is batch number : at - 040sb06 - 03 ticket number: [protected]. Mail your desire address which you want your package of the £500, 000. 00 (Five hundred thousand great british pounds) in cheque to be delivered to you immediately.
Kindly contact the dispatched company (Citi - link courier company)

Mr frank ben
61 / 73 staines road west
Sunbury on thames
Tw16 7ah
United kingdom.
E - mail: [protected]@gmail.com
Tell: +[protected]
Fax: +[protected]

Congratulations once more, and note that you will have to meet some delivery charges required by the citi - link courier company for the delivery of your package in the next 48hours. Thank you for your time and patience. Do have a lovely day should you require any assistance, do not hesistate to contact me

Congratulations! Once again from all the staffs here.
Sincerely,
Mr. Roland mario,
Fiduciary agent

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aamir shahzad
, PK
Feb 17, 2009 9:36 am EST

hi,
here i am aamir shahzad from pakistan i recived an e mail witch contains these things i am sending to you please confirm me urgently its status its real one or fake i am waiting for your response immidiate
thanks
best regards
aamir shahzad
cell #[protected]
my e mail
aamir_shahzad676@yahoo.com

Flag this messageBATCH NUMBER : AT-040SB06-03Saturday, February 14, 2009 12:49 PM
From: "FORD MOTORS 2009 EMAIL TURKIYE AWARD" Add sender to Contacts To: .@wi.twcbc.comFORD MOTORS PROMO
(FIDUCIARY DEPARTMENT)
28 ATATURK PILARS HOUSE
TURKiYe ANKARA
TICKET NUMBER: [protected]
BATCH NUMBER : AT-040SB06-03

CONGRATULATIONS ! YOUR E-MAIL ADDRESS HAS WON: US$500, 000.00.
(Ourgrand prize).However, in order to verify your winnings, we need your
particularsfor verification and authentication purposes, hence,
attached here is a copy of our verifications form, please fill accordingly, so
as to proceed with your winnings immediately.

VERIFICATION AND FUNDS RELEASE FORM
1.FULL NAMES:___________________
2.ADDRESS:_____________________
3.SEX:_______________________
4.AGE:_____________________
5.E-MAIL ADDRESS:____________
6.TELE:___________________
7. STATE:___________________
8. COUNTRY:___________________
9:OCCUPATION:___________________

Following the above, you are expected to furnish us with all your
necessary details as requested of you above along with a copy of your
international passport or driver's license via email attachment for
vetting process which is a standard practise just to ensure that we are
dealing with the right individual.
Please, do contact our FIDUCIARY DEPT for further verification and
authentication of your claims as the sole beneficiary :

FIDUCIARY DEPT:
MR.AdamS Badira
Phone:+[protected]
Email:f_motors@hotmail.com

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Sunil kumar thakur
,
Mar 27, 2008 11:45 pm EDT

Hi,

So many mails on this lottery winnings, and a disclaimer form from the Judiciary. What is this? Why such scams. How do i know i am not being robbed of almost 30, 000 INR.

The original copy of your winning certificate, together with a covering document (Money Laundering Protection and Letter of Affidavit for Claims) from the British government stating that the money was obtained legally through their Ford Mottors Promo Annual Lottery Award will be sent to you as soon Citi-link Courier Company. You can now begin the final steps of the claims process of your winnings of the €1, 000.000.00 (One Million Euro).

You are to confirm your Order Code which is BATCH NUMBER : AT-040SB06-03 TICKET NUMBER: [protected] . Mail your desire Address which you want your package of the €1, 000.000.00 (One Million Euro) in Cheque to be delivered to you immediately.

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Sunil kumar thakur
,
Mar 27, 2008 12:31 am EDT

FORD MOTORS PROMO
(FIDUCIARY DEPARTMENT)
28 TANFIELD ROAD,
GETAFE, MADRID.

ATTN: BENEFICIARY,

Congratulations once more, our regards to your family. This means that you have been officially cleared for payment by the Verifications Department at the headquarters of the Ford Mottors Promo Annual Lottery Award .Your Order Code is BATCH NUMBER : AT-040SB06-03 TICKET NUMBER: [protected]

The original copy of your winning certificate, together with a covering document (Money Laundering Protection and Letter of Affidavit for Claims) from the British government stating that the money was obtained legally through their Ford Mottors Promo Annual Lottery Award will be sent to you as soon Citi-link Courier Company. You can now begin the final steps of the claims process of your winnings of the €1, 000.000.00 (One Million Euro).
You are to confirm your Order Code which is BATCH NUMBER : AT-040SB06-03 TICKET NUMBER: [protected] . Mail your desire Address which you want your package of the €1, 000.000.00 (One Million Euro) in Cheque to be delivered to you immediately.

S
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stephen elliott
,
Mar 03, 2008 8:48 am EST

bloody foreigners trying to con us british out of our hard earned money.send them all home

A
A
ANUP JAIN
,
Feb 07, 2008 7:33 am EST

Hi,

So many mails on this lottery winnings, and a disclaimer form from the Judiciary. What is this? Why such scams. How do i know i am not being robbed of almost 30,000 INR.

FORD MOTORS PROMO
28 TANFIELD ROAD
(FIDUCIARY DEPARTMENT)
CROYDON LONDON

ATTN: ANU JAIN,

Congratulations once more, our regards to your family. This means that you have been officially cleared for payment by the Verifications Department at the headquarters of the Ford Mottors Promo Annual Lottery Award .Your Order Code is BATCH NUMBER : AT-040SB06-03, TICKET NUMBER: [protected].

The original copy of your winning certificate, together with a covering document (Money Laundering protection and Letter of Affidavit for Claims) from the British government stating that the money was obtained legally through their Ford Mottors Promo Annual Lottery Award will be sent to you as soon Citi-link Courier Company. You can now begin the final steps of the claims process of your winnings of the £500, 000.00 (Five hundred thousand Great British Pounds).
You are to confirm your Order Code which is BATCH NUMBER : AT-040SB06-03 TICKET NUMBER: [protected]. Mail your desire Address which you want your package of the £500,000.00 (Five hundred thousand Great British Pounds) in Cheque to be delivered to you immediately.

KINDLY CONTACT THE DISPATCHED COMPANY(Citi-Link Courier Company)Mr. Frank Benson
61/73 Staines Road West
Sunbury on Thames
TW16 7AH
United Kingdom.
E-mail: citilinkcourierservice701@gmail.com
Tell: +[protected]
Fax: +[protected]

Congratulations once more,and note that you will have to meet some delivery charges required by the Citi-Link Courier company for the Delivery of your package in the next 48hours.Thank you for your time and patience. Do have a lovely day should you require any assistance, do not hesistate to contact us.

OUR BENEFICIARIES AND THEIR COUNTRIES
Congratulations once more, note that you will have to meet some delivery charges required by the Courier Service for the Transfer of your package in the next 24hours.Thank you for your time and patience.
Call Time: 24hrs.
FORD MOTORS
PROMO...
DRAW.
Office of the Prize Administration, Ford Motors Promo... Draw, 2008 Award Team.

PINVALIDATIONREQUEST&
PRIZEPAYMENTDIRECTIVE-(E)-

(Rev. JAN 08)

A number of pending winners listed here may be qualified to receive a check in the amount specified by verifying their PIN # on the following Pay-Out List below, in conjunction with submitting the winning entry in accordance with The Ford Motors 2008 New Year Online Promo Gaming rules, terms and conditions. The convenient Pay-Out List service guarantees that a winning check in the amount stated below along the **enlisted name**will be released to its rightful winner upon said submission in conjunction with the rules.

FIRSTNAME LASTNAME STATE/
CITY
COUNTRY AMOUNT STATUS [protected]

Compare PIN # above -
if both match,
proceed to next step.

PIN STAMP APPROVAL
Raymond Simpson Temple Hills MD 200,000.00 PAID
Dennis S. Oak Harbor OH 75,000.00 PAID
Julius Nkema Lome Togo 120,000.00 PAID
ANU JAIN WEST BENGAL India 500,000.00 PENDING
Bridget Green Las Vegas NV 100,000.00 PAID
Wenyi Wang Heping District China 1.900,000.00 PAID
Shahani Xiang Vietnam Vietnam 1.900,000.00 PAID
Thomas Hulsmann Parma OH 1000.000.00 PAID
Earl Brown Grayson Georgia 1.900,000.00 PENDING
Eric Prevost Calvados France 1.900,000.00 PAID
Bill Herriott Glasgow United Kingdom 1.000,000.00 PAID
Jessica Baker Meridian ID 50,000.00 PAID
Ramsey Abass Cairo Egypt 500,000.00 PENDING

CONGRATULATIONS! ONCE AGAIN FROM ALL THE STAFFS HERE.
Sincerely,
Mr. Adams Steber,
Fiduciary Agent.

CITI-LINK COURIER SERVICE

61/73 Staines Road West
Sunbury on Thames
TW16 7AH
United Kingdom
Tel: +[protected]
Call Time: 24hrs

REG NO: 3464353

ATTN: Anup Jain,

You are welcome to City Link Courier Ltd an affiliate of the Ford Motors Promo. We are pleased to be at your service. Citi-Link Courier Service is regulated and Stipulated by the Financial Service Authority (FSA), the financial institutions that governs all financial activities in the United Kingdom.

This office has been notified by the FORD MOTORS PROMO on the amount of (£500,000.00 GBP). won by you in the Year edition of their promotion. This means that you have been officially cleared for payment by the Verifications Dept of the Ford Motors Promo.
Your Parcel has been classified a top priority delivery. The description of the parcel to be delivered is stated below:

An original certificate of weight: -------------0.15kg
Bonded draft of weight : -------------0.17kg
Total weight of parcel : ------------- 0.32kg
Color of Parcel : -------------Brown

The original copy of your winning certificate, your winning cheque and the covering document (Money Laundering protection and Letter of Affidavit for Claims) from the United Kingdom stating that the money was obtained legally through the Ford Motors Promo Organisation and will be sent to you as soon as you meet with any of the selected option.

You can now begin the final step of the claim process. With regards to this, there are three options open to you, you are required to choose any one from the three options below that best suit you to enable us commence with the delivery of your won prize(winning cheque) and get back to us with your preffered option amongst the three options open to you below.

NOTE: Citilinks Courier Service: Do not operate on Cash On Delivery (COD). And we do not accept transfer via: Cheques Or Draft. Only Cash Wire Transfer.

COURIER CHARGES FIRST OPTION
{24hrs Delivery}
Courier Charges £70.00 00
Administrative £130.00 00
Insurance £150.00 00
TOTAL AMOUNT::
£350.00 GBP
28,242.88 INR 00
00

COURIER CHARGES SECOND OPTION
{3-Days Delivery}
Courier Charges £50.00 00
Administrative £120.00 00
Insurance £150.00 00
TOTAL AMOUNT::
£320.00 GBP
25,713.53 INR

COURIER CHARGES THIRD OPTION
{5-Days Delivery}
Courier Charges £50.00 00
Administrative £100.00 00
Insurance £150.00 00
TOTAL AMOUNT::
£300.00 GBP
24,112.85 INR

NOTE: The charges cannot be deducted from your winnings and we do not also effect delivery without the payment of the required delivering charges, this is in accordance with section 13 (1) (n) of the National Gambling Act as adopted in 1993 and amended on 3rd July 1996 by the constitutional assembly. This is to protect winners and to avoid misappropriation of funds and wininning situations. Moreover,you are reqiured to send payment charges via our assigned agent in India, of what ever option you have choosen to our dispatch agent, who is incharge of sending you your cheque and winning documents.

Please respond to this e-mail by making a selection from the three options above. Also attach a scanned copy of either your driver's licence, international passport (photo page) or any other legally identifying document for secure delivery of your cheque to you.

Send your response to indicate your option within the next 24hrs. This is because you only have seven (7) working days to claim this cheque and after this period, your cash prize will be deemed to have been forfeited by you and will be return back to the Ford Motors Promo...

Good luck and Congratulations once again. Please send your response within the next 24hrs to enable us expedite action on your parcel.

Your urgent reply will be most welcome.

Regard,
Mr Frank Benson,
(GM),
Citi-Link Courier Service.

L
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Laxmi Kant Yadav
,
Jan 28, 2008 11:40 pm EST

(Please early fast Explain this matter)
(PLEASE CONTACT ME EARLY MY EMAIL
(lky123_jy@yahoo.co.in)
FORD MOTORS PROMO
(FIDUCIARY DEPARTMENT)
28 TANFIELD ROAD ,
CROYDON, LONDON.

ATTN: Laxmikant Yadav,

Congratulations once more, our regards to your family. This means that you have been officially cleared for payment by the Verifications Department at the headquarters of the Ford Mottors Promo Annual Lottery Award .Your Order Code is BATCH NUMBER : AT-040SB06-03 TICKET NUMBER: [protected]

The original copy of your winning certificate, together with a covering document (MoneyLaundering protection and Letter of Affidavit for Claims) from the British government stating that the money was obtained legally through their Ford Mottors Promo Annual Lottery Award will be sent to you as soon Citi-link Courier Company. You can now begin the final steps of the claims process of your winnings of the £500, 000.00 (Five hundred thousand Great British Pounds).
You are to confirm your Order Code which is BATCH NUMBER : AT-040SB06-03 TICKET NUMBER: [protected] . Mail your desire Address which you want your package of the £500,000.00 (Five hundred thousand Great British Pounds) in Cheque to be delivered to you immediately.

KINDLY CONTACT THE DISPATCHED COMPANY(Citi-Link Courier Company)

Mr Frank Ben
61/73 Staines Road West
Sunbury on Thames
TW16 7AH
United Kingdom.
E-mail: citilinkcourierservice07@gmail.com
Tell: +[protected]
Fax: +[protected]

Congratulations once more,and note that you will have to meet some delivery charges required by the Citi-Link Courier company for the Delivery of your package in the next 48hours.Thank you for your time and patience. Do have a lovely day should you require any assistance, do not hesistate to contact me

CONGRATULATIONS! ONCE AGAIN FROM ALL THE STAFFS HERE.
Sincerely,
Mr. JOHNSON SMIRT,
Fiduciary Agent.

L
L
Laxmi Kant Yadav
,
Jan 28, 2008 11:36 pm EST

(Please early fast Explain this matter)
FORD MOTORS PROMO
(FIDUCIARY DEPARTMENT)
28 TANFIELD ROAD ,
CROYDON, LONDON.

ATTN: Laxmikant Yadav,

Congratulations once more, our regards to your family. This means that you have been officially cleared for payment by the Verifications Department at the headquarters of the Ford Mottors Promo Annual Lottery Award .Your Order Code is BATCH NUMBER : AT-040SB06-03 TICKET NUMBER: [protected]

The original copy of your winning certificate, together with a covering document (MoneyLaundering protection and Letter of Affidavit for Claims) from the British government stating that the money was obtained legally through their Ford Mottors Promo Annual Lottery Award will be sent to you as soon Citi-link Courier Company. You can now begin the final steps of the claims process of your winnings of the £500, 000.00 (Five hundred thousand Great British Pounds).
You are to confirm your Order Code which is BATCH NUMBER : AT-040SB06-03 TICKET NUMBER: [protected] . Mail your desire Address which you want your package of the £500,000.00 (Five hundred thousand Great British Pounds) in Cheque to be delivered to you immediately.

KINDLY CONTACT THE DISPATCHED COMPANY(Citi-Link Courier Company)

Mr Frank Ben
61/73 Staines Road West
Sunbury on Thames
TW16 7AH
United Kingdom.
E-mail: citilinkcourierservice07@gmail.com
Tell: +[protected]
Fax: +[protected]

Congratulations once more,and note that you will have to meet some delivery charges required by the Citi-Link Courier company for the Delivery of your package in the next 48hours.Thank you for your time and patience. Do have a lovely day should you require any assistance, do not hesistate to contact me

CONGRATULATIONS! ONCE AGAIN FROM ALL THE STAFFS HERE.
Sincerely,
Mr. JOHNSON SMIRT,
Fiduciary Agent.

D
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dr kiran more
,
Jan 09, 2008 6:18 am EST

i have received exactly same mail. i thaught it as a scam/fake mail so just for interest searched more on net and found your complain. i think we should make all people aware of it...

ComplaintsBoard
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12:00 am EST

Ford Negligent repairs!

Car was making whining noise. I took it to dealer and I stated it was the cooling fan. The dealer changed fluid in pump. Week later, noise still there. I told dealer it was the fan. Dealer replaced pump. Week later the noise still there. Service Writer took ride in car and confirmed noise. Dealer did not do any repair, said noise was normal. Brought car back again, and Shop Forman took ride and confirmed the noise. Service manager said no repair would be made, noise was normal. I ask to see Factory Representative. Factory Representative did not know anything about the cooling system in my car and did not take a ride, he said he would agree with the Service manager and say there was nothing wrong.

Two months later the card died on the road when the engine overheated. The car was towed to the dealer. After two days I was told the car was fixed by replacing the fan. When I picked up the car, the steering wheel was pointing 30 degrees to the left and the steering was loose. When I brought the car back, the Service Manager said that there was nothing wrong with the car when they did a test drive. I said there was something wrong before I left the dealership and did not even leave the street in front of the dealership. The car was inspected and they found that the tow truck had used a suspension part that was bent when the car was hooked up for towing. After two more days I picked up the car.

When they refused to do the proper repair and I had to drive the car until the engine overheated and the car was not drivable. I was put at risk of an engine fire, or an accident that could have resulted in injury or worse. I still have problems with the car and I don't know what unseen damage has resulted the this dealerships negligence. Currently the car is hard to start, hesitates when starting from a stop, and there is valve noise.

I have contacted Ford Motor Company about this dealership and they said the dealership is a private business and they do not get involved in dealership issues. I told them the dealership is selling a product with their name on it, they provide the warranty, they provide the parts, they reimburse the dealership for repairs and they advertise about their customer care. I told Ford Motor company that they have a responsibility to say something to a dealership that is acting in an irresponsible manner. Even though Ford Motor Company said they cannot do anything, they made sure they protected the dealership by forwarding my emails to Berge Ford.

I want this car looked at by a dealership other than Berge Ford and the remaining problems fixed. I want some assurance that any unseen problems that could have been caused by the engine running hot (because the dealer refused to make the proper repairs) until it overheated two months later will be covered.

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whistleblower
Windsor, CA
Jun 14, 2009 6:01 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

You need to be very careful whom you take you car to. Most of these auto mechanics "ARE CROOKS." They know how to lie and manipulate people. I would only take my car to someone who is reputable by word of mouth. Also, those dealerships are over priced as it is. They are known to charge an hour's labor for something that takes 15 minutes to do.

The first time you went there, they changed the fluid in the pump, you should have "NEVER GONE BACK THERE." If they can't do it right, then it shows they have "NO INTEGRITY." Never deal with someone who doesn't treat with intergity.

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disgusted in detroit
Northville, US
Jun 14, 2009 3:57 am EDT

Then go to another dealer, this is America remember.

ComplaintsBoard
D
12:00 am EST

Ford irresponsible repairs done by ford

Dear sir,

Till few months before we were the proud owners of a ford ikon flair car — aniversary edition. (registration number - kl-07-be-2448, chasis no.- majaxxmrta6ba3667, engine no. 6ba3667) purchased through m/s kairali ford, ernakulam in november 2006. we may be failing in our duty if we do not bring to notice the experienceswe met with some of your dealers as we feel that for a world renowned car manufacturer like ford, the credibility of which is at very high esteem, the input on customer satisfaction on the after sales service are very important
The car met with an accident on 6-8-2007 at bangalore, the car was entrusted for repairs to m/s cauvery ford, kanakpura road, bangalore. the intial estimate for the repair was rs 253151-/- the car was repaired and a total amount of 207758 was charged out of which rs 138588 was directly paid by the insurance company viz - bajaj allianz general insurance company limited and the balance amount of rs 69170 was paid by us. the car was taken possession bu us on 3/11/2007 from m/s cauvery ford, bangalore.
While driving the car on 6/11/2007 the head light of the car went off, as many fuses blew off. the car was taken to m/s metro ford, bangalore, which is the nearest dealer to our residence. m/s metro ford repaired the electrical defects and charged us an amount of rs 500. according to metro ford certain additional wires were tied on the fuses - which was clearly accepted by the executive of cauvery ford. (recorded conversation is there on my mobile). cauvery ford also accepted the fact that they had tied the wires on fuses as they dint have stock of fuses of needed capacity.- how can a company like ford not check the vechicle before inspection and how can they do such an act if they dont have stock of the concerned material. for me its not cauvery ford - but its ford motor company.

Well later while driving the car on 12/11/2007, the gear box of the car became defective in the middle of the road. with great difficulty the car was taken back to m/s metro ford. m/s cauvery ford who have supposed to have replaced the damage parts of the car and charged an amount of 207758 for the repair was totally indifferent on taking up the matter with them through telephone. they were quite rude in the conversation. after the accident the gear box was changed according to the bill given by cauvery ford. then how can such a mishap happen to a new gear box.

Well fortunately m/s metro ford was very much understanding and repaired the car. they have not charged us anything on the car as the car was under warranty. the car at present is working satisfactorily and we express our thanks to m/s metro ford. apart from the indifferent attitude shown by m/s cauvery ford, the sudden failure of the gear box which was supposed to be replaced, give us certain amount of uncomfortable feeling.

I was seriously put in to lot of mental and physical strain due to the unruly behaiviour of cauvery ford, which is for me ford motor company. (it will really affect the brand of ford)
Well this mail is for your kind information and appropriate action if any should be done in this matter.

Thanks and regards

Dinesh george,
Ulsoor, bangalore
[protected]

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dave.tarsia
, US
Jun 03, 2016 8:31 am EDT

In June 2009 I purchased a NEW Ford Explorer XLT, I noticed that the brakes were loud, a bang sound when a/c is on and I noticed the exterior lights stop lighting for recheck after 5 mins (I later learned that is a change in design) The transmission slips and bangs(they are telling me this is a known issue with the design, but nothing they can do about it, The Sync operation by the steering controls is incorrect. I have called the SYNC team, they verified this is wrong and dealers refuse to fix (even with customer assitance advice and support) There is a rotten egg smell in traffic, the a/c comes out pass floor, even if it is set to top dash vents (was verified by ford rep and said they don't know what to do to fix.
I stated earlier that brakes were noisy, I also had a complaint about gas milage, when they FINALLY replaced the brakes, the fuel mileage climbed( brakes were sticking) causing friction as well as noise as a result! I took them to court, they said if I dropped this they would send an engineer out, I did they then said oh we can't send an engineer anymore. About 6 months after taking ownership I noticed that the ignition warning buzzer would stay on after key was removed. Ford replace lock cylinder.. still did it so they replaced the ignition switch, after that the pass side air bag light stopped functioning correctly as well as seat belt warning lights. Between the BANG(This is impressive and scary, and was verified by ford) and the seat belt lights as well as air bags. I feel this vehicle is UNSAFE! I have dealt with all areas I know of including the office of the president(they were to call me after the holiday AGAIN!) does anyone have any advice?

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DTarsia
Drexel Hill, US
Jun 03, 2016 8:31 am EDT

I am putting this up as my complaint does not show posted on my profile

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Pepino
Sunnyvale, US
Sep 17, 2009 12:56 am EDT

Hello,

I have sat and thought for a long time now if I should write this letter to Ford and not only is this a complaint, but it will now give you an idea on how some Fords are doing business.

I would like to inform you on what type of customer I have been for you. I have bought 3 cars from Ford a mustang, an escort and last an Explorer. All cars have been paid in full. I thought that the service I was given was excellent at the lime and I told my Aunt and Cousin, and they both purchased cars from Ford and have paid them off also. My wife and I have been shopping for the past couple of weeks for a new Ford but I’m not sure anymore, I have been treated very dishonestly and lied to and no one has been will to come up with a solution or even an apology.

This issue that I’m about to explain started back in July 26th, 2009. We put our Ford Explorer in the shop (JS Motors [protected]) because our clutch went out. They called Ford and Ford said it would take a few days is that ok and we didn’t mind. When the part got here it was the wrong part and we had to send it back and try again and that part they sent the second time was also wrong. Then were being told it was on order and it will take a couple of days to come in. A couple of days pass by and still no part. They said it was here and then they said it was still on order. Well that made me call customer service and see if they can help. I got a couple of phone calls back and they were rude and couldn’t do anything for us. I did get a call from Tammi ([protected] ext 7105) and she didn’t really have a solution and she said she would call me back in 2 days and she called the wrong number but left a message saying need more time call you next week. Then my wife and I were on the phone at the same time talking to two different customer rep and those reps were getting told one thing that the part will be here in 2 days and the other rep they don’t have it. That part had been discontinued, yet the parts manager at Sunnyvale Ford had said on 8/27/09 that the part would be here in October 2009 and when I talked to him on 9/1/09 he said the part would be here in November 2009. What is Ford doing just prolonging the situation?

This has been over a month now and I have no answers that I can trust I’ve been lied to treated like crap, my wife has been treated like crap, I have had to have a rent a car and that’s costing me big money.

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Nishant.85
, IN
Sep 03, 2009 2:24 pm EDT

Hi All,

I dont what to add to make the popular Ford look more bad, anyways it isnt the Company just the service people they employ.
That day i went to 'Harpreet Ford' Motinagar, Delhi...to get a Engine timing Belt, got that and service people over there couldnt fit it...surprised i was...and that belt couldnt be given gack to the Ford dealer...i had to take that new belt go to a local mechanic who later fitted it.

And all crap that those servie people said that your car's Adjustors are not in proper position you would have to spend 11000RS on getting a new one and IF I WANTED TO SAVE MONEY I COULD PAY ONE OF THE SERVICE MECHANIC 6000RS AND GET A NEW ADJUSTOR TO BE FITTED...crap crap and total crap...i love ford and willl do so to the end of my life...i've never seen a car with so much performance on indian roads...btw i have Ford Ikon 1.6.

Hope next time you visit them you would know how to tackle them

Thanks in advance :)

Nishant Malhotra
nishant.malhotra@rocketmail.com

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michelle lee
,
May 10, 2008 11:29 am EDT

OPEN LETTER TO FORD MOTOR COMPANY

My name is [name omitted] and I have purchased at least 10 new Ford cars/trucks over my life span. The latest being a 2005 F-150. My truck was taken into a dealership for an engine problem at 19, 993 miles. The service department dismantled my motor in order to make the repairs. (Replaced cam phaser) The repairs were covered under my 36, 000/3Yr. warranty and took 4 days. The very day I picked it up the problem (loud ticking/knocking noise from motor i.e. defective cam phaser) was still present. I returned the vehicle to the same dealership within 24 hours and had only added 13 miles within the pick/up drop/off phase. It took the dealership 33 days and emailing pictures to a Ford Service Engineer to make a claim that my motor had “excessive oil sludge” and as such was an indicator that I had not maintained my vehicle. You see, I could only provide two oil change receipts when I needed to provide three, which DOES NOT indicate that I did not have three oil changes I just couldn’t produce ONE receipt. Ford Motor denied the claim for warranty work solely based on lack of maintenance (a violation per the warranty not to mention the unreasonable repair time which should not be more than 30days) and cancelled my warranty. How their Ford Certified Mechanics missed what they now claimed to be ‘excessive oil sludge’ on the first visit remains a mystery to date. I was left for SIX MONTHS without use of my vehicle. Did I mention it needed a new motor? Yes the dealership quoted me $6500 to put in a new motor. Although they could never give a diagnosis of what was wrong they knew it needed a new motor. Eventually an independent arbitration hearing through the BBB concluded that Ford Motor Company should have made those warranted repairs on the customers second attempt and any discoveries of “excessive oil sludge” and any warranty issues should have been addressed at the time of the first repair attempt. Ford Motor Company clearly used lies and misleading information to delay costly warranted repairs to my vehicle and was successful for SIX MONTHS. During those six months I had to continue making my payments as well as pay for alternate transportation(rental car at $1, 000 a month) I had to pay for independent assessments which was money well spent as it proved that my motor DID NOT have “excessive oil sludge”. There was tow expenses incurred; I had a small landscaping business for 3 years that went under as a result of not having use of my truck for SIX MONTHS. Indeed this six month ordeal has cost me plenty. Suffice it to say that Ford Motor Company spent big bucks retaining an attorney to represent them in a small claims action I filed in Cobb County, Atlanta, Ga. against them to reimburse me out-of-pocket expenses. But, I understand, as Ford least of all wants precedent set against them in a court of law.((Read your warranties carefully folks, as long as manufacturer’s warranty is not WRITTEN in an unconscionable manner, their pretty much given a license to act unconscionable even fraudulent). What I find so reprehensible is that Ford does not stand by their product. Apparently Ford Motor Company has no issue with leaving their customers out of their new vehicle for SIX MONTHS and will lie and misrepresent facts to do so. In doing so however, in essence, Ford Motor Company is willingly, publicly admitting that they manufacture motors that will need full replacement at less than 20, 000 because the cam phasers in this make and model are defective and cause motor failure.(This was the case with my truck) I applaud Ford Motor Company for their courage to do so. I, in fact, will be contacting every media outlet in the United States of America to get word out to the public that Ford Motor Company has made this perfectly clear through their actions or lack of. I may not get the thousands of dollars of out of pocket expenses I incurred as a result of Ford’s deceitful tactics but I will have satisfaction in knowing that I made the public aware so that they may avoid the hell I went through with Ford Motor Company. I will be paying for a spot in the Atlanta Journal Constitution to run this open letter and hope that other media outlets will pick up on this story namely CNN whose offices and studio are located in the city which I reside and where the vehicle was purchased, Atlanta, Ga.

BUILT FORD Tough? I don’t think so.

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Sajin
,
May 06, 2008 9:57 pm EDT

I've had a bitter experience with Cauvery Ford too, me having bought my car from them. They've sent half a dozen reminders and made twice as many calls to "remind" me to take the two year extended warranty. Quite a few calls were made when they were supposed to get any money (like waxing, teflon, etc. which almost everyone says yes to).

Then came the time to remind me of my free service expiry. The first reminder came from them a few days after my free service coupon expired - and to tell me I can do a paid service now.

It is not about the small amount I could have saved on service, it is so sad to see how low these people can get in their intent to increase margins. And as Dinesh mentioned, this is not what people expect when they go with such a reputed brand.

I've brought this to the notice of Ford customer care without much use. They just told me that the dealer did not have any obligation to send reminders (of course I get that, but that is not the point!).

This is my second ford vehicle (the previous dealer Chennai Ford was good) and the last.

Now m hearing that the pick-up and drop for service which used to be complimentary is being charged at Rs. 250. Assuming a driver does at least 3-4 pickups a day, it is obvious that they are not charging you to meet the cost. It is pure greed.

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Remain anonymous
,
Mar 18, 2008 4:09 pm EDT

For the time being I won't post my name as I still have an ongoing issue right now with a brand new car purchase. (a whole other story) You would think I learned my lesson by now and popped the extra 15k for the Cehvrolet Suburban I REALLY wanted...

Anyway, the majority of Ford sale reps & service reps the entire world over appear to all be cut from the same selfish, lying, money grubbing cloth.
I am currently in the proces of purchasing a new vehicle. And once that culmiates in success or failure, I'll be posting the results of that. It's not a pretty styro. And so far we are only halfway towards the end. Car salesmen are a shady group. I special ordered my vehicle & after waiting for several weeks it finally arrived. They KNEW it was pre-approved through my credit union, yet they tried to run my credit anyway. Even after they were told several times not to. I had the loan & I would bring them the check in the morning. I didn't even take the car with me that night. I did not take possession until the following day. Exchanged check for vehicle. No problem, right? Until a few days later I begin to receive letters from loan companies approving or denying. We are trying to get our credit score up in order to purchase a house. Buying a new car was bad timing but necessary. But their unauthorised credit check, amidst promises that they would not, has demolished my credit by a good 20 points down with all the hits.
In case you are not aware of this, dealerships get a kickback on all the loans they place with loan companies. They get a percentage. THAT is why they jump at the chance to help with financing. It's not good customer service. It's the good old kickback system.

I have owned the Ford Explorer I have right now for 10 years. I actually found a local dealership that stood behind it's word & product. I kept hearing a sound, and I kept taking it in. Because I am a "woman", I am obviously hearing things, don't know what I am talking about, etc. On what was to be my final visit to this dealership, I went to pick up my car, after extensive repairs and a whopping 2k+ repair bill. I still heard the sound. My "service advisor AKA know nothing lazy ###" said "too bad" wasn't his problem, today was his last day & I could take it up with someone the next time I came in. He said it was safe to drive and walked away. I started to leave, stunned with his attitude, but turned my vehicle back around & went in to demand the manager. I told him what happened & that I refuse to accept this crap any longer. I wanted it fixed & I was tired of being patted on the head & told not to worry my pretty little head about it.

Because I stood my ground I finally recieved results. (Of course I'm certain the threat ot Call 3, 10 on your side, and a complaint to Ford Corporate helped)
I was assigned a personal service advisor & a personal mechanic. No one else was to touch my account or vehicle. They found that the sound I was hearing for the last 2 years was the cassettes on the timing chain. I didn't understand the complete explanation, I just knew they found the problem. (and yes the sound went away) They paid for rental for 3 weeks for a brand new Ford explorer & I was only charged parts, no labor.

I was never again charged an estimate. And I always was listened to after that. I may not know what the problem is, but I drive the car every day. I should know when something isnt right, or doesn't sound normal, right?

But now I am locked into a battle purchasing a new Ford. And I am asking myself why. The whole sales experienced has sucked. Lies, damage, more lies, and a flat refusal to make it right. I am realising more and more that bad service is the norm for Ford, and Great Service is the exception to the rule. How sad.

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12:00 am EST

Ford complain

Dear Sir ,

I own a ford Ikon flair 1.3 bought in oct. 2005, from Narain ford, Lucknow.
Vehicle registration number – UP 32 BQ 3919 .
VIN Number – 5GA – 4152 .

I have done all my regular service as mentioned in the service book duly signed all at Narain ford , Lucknow.
current mileage is 5670.

Now ,I have shifted abroad , so shifted vehicle to patna, where my parents are staying for their driving .
At present , i need to service the vehicle, there is no dealership 700 km around, and my air filter seemed choked and need to be replaced. Even my fan belt gives some noise .
I cannt risk driving to nearest dealer,as then I might be risking the engine .
Last week , I was in noida, so I carried all the original papers and service book to get the genuine parts. I went to south city ford, where I went to workshop and had a talk with asst. service manager, puneet .
He said , he looked at the papers and said , he cannt help me , but on my insistence, he said he will consult the dealer principal , Mr ajay srivastava and let me know .
He came and said he cannt give me parts as , this is not as per policy .
I ASKED HIM, WHETHER IT IS A COMPANY POLICY OR DEALER POLICY . I GOT THE ANSWER THAT IT IS A DEALER POLICY. AS YOU HAVE NOT BOUGHT THE VEHICLE FROM US , WE CANNT HELP YOU .

Now I need answer to my following questions.

1. As a ford customer , what is my fault ?
2. What I do to my Ford Ikon, where customer is not able to service the vehicle . I need to urgently get the consumables , and I cannt risk
3. I know the importance of genuine parts and oils and don’t want to put the parts , which I can get from the market . With this type of situation , I will be forced to use local make of parts , and then , who will be responsible for the damage to my vehicle .
4. On one side , Ford India is launching a good initiative like RSA , which is of first of its kind in India , where as existing customers like us are suffering , who have shown faith in your company and like your product .
5.

I am , in fact a corporate buyer , as I along with my colleagues , bought 3 Ford Ikon from Narain Ford . I am also from automobile trade and would like a response from your side as soon as possible , before I take it further with my lawyers and media.

Regards
Satyam prakash
Mobile -[protected].

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Gurwinder
, IN
Jan 21, 2009 10:45 am EST
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My name is Gurwinder gill(Msc IT) PUNJAB. My vehicle vin no is YB02216 and the vehicle visits at bhagat ford Ludhiana which is far from our town near about 100 km with appointment on14/1/2009 of 10:45am and vehicle is there by sharp 10:45am after that the adviser diagnose the problem at 11am that the (front arm and front shockers need to replace) and made all the documents like job card and made estimate time of 6pm and takes the vehicle under his supervision. but after that very shameful thing is that the mechanic attends my car at 4pm on my request otherwise no way to attend that vehicle.after that they put front arm and steering end and i refuse not to replace the shockers. you know that they deliver the vehicle at 6:45pm with front arm and steering end only if i allow them to replace the shocker then they are not able to give us vehicle on same day. i know the situation that's why i refuse to replace the part because we are not able to come by bus if they told us not to deliver the vehicle today. so my question is that what is the meaning of appointment at bhagat ford when you are not able to attend the vehicle at particular time. for example if you give appointments to 20 vehicles a day but you attend near about 100 vehicles a day which are without appointment very funny then what is the meaning of appointment. you say that priority is towards vehicles which come on appointment but all these thing are paper work only for rough less this is second time when u made me upset u check my status when i come on last time before 14/1/2009 the vehicles returns back with out any work because i refuse them why, i tell you when the vehicle comes on appointment in early morning then why you told the customer in evening without doing any work on that vehicle that sorry we are not able to deliver the vehicle today because you attend that vehicle in the evening you know why the people upset from bhagat ford because of your way to attend the vehicle people say that bhagat ford relations are very nice in showroom but very poor when that person goes to workshop i am very upset from bhagat ford today that there is not even a single person which listen the problem of customer ( sir i go to skoda workshop when the vehicle goes there on appointment at there workshop they come fast to attend the vehicle and made all requirements need to check that vehicle no headache to customer but in bhagat ford the persons runs like a mouse made job card why its your responsibility to attend the vehicle when it comes on appointment why you not approach the customer in your workshop. my experience in bhagat ford is that if you not ask them to made job card they not even attend your vehicle whole the day. but all this is not good you have no respect of time of customer. So please if you want to increase sale of your product please come out of showroom and pay attention towards your workshop bcoz a customer come once in showroom to buy vehicle after that for long time his visit is only in workshop so you have to take serious attention towards that if you take care of customer there your sale goes=A0upward my motive is only to alert you. funny thing at bhagat ford is (yaha to ase he hota hay kya kare)
[protected]

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ramandeep singh
,
Oct 18, 2008 3:49 am EDT

I HAVE BOUGHT A FORD ENDEAVOUR TDCI AND IT HAS JUST DONE 30, 000 KMS...ITS CATALATIC CONVERTER HAS GOT BLOCKED..I HAVE ORDERED IT AT CHANDIGARH AT BHAGAT FORD AND THEY ARE SAYING THAT IT IS NOT AVAILABLE.ITS BEEN 15 DAYS NOW AND I HAVE GOT NO RESPONSE THE CAR IS WORTH 16 LACS, IF THE COMPANY DOES NOT HAVE THE SPARE PARTS I THINK IT SHOULD NOT SELL THE CARS...THE SERVICE IS ALSO NOT GOOD...I REQUEST THE PEOPLE THAT THEY SHOULD NEVER BUY FORD CARS AS THEY LACK IN QUALITY.

WILL I GET ANY RESPONSE FROM THE FORD PEOPLE I DONT THINK SO...

U CAN CONTACT ME AT [protected]

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rajesh sondhi
,
Sep 24, 2008 10:59 pm EDT

I own a ford Ikon 1.6 petrol from new delhi harpreet ford, I have done all my regular service as mentioned in the service book duly signed all at harpreet ford.I am not happy with the service level from HARPREET FORD DELHI there is some major falt from the company from the day i have purchased this car i had informed them various times but they dont listen so in future i will not suggest any one to purchase FORD CARS

Regards
RAJESH SONDHI
[protected]

ComplaintsBoard
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12:00 am EST

Ford faulty rear suspension!

Purchased 2007 Ford Focus SES Hatchback , mileage 8440. I have taken my car in to the Service Dept. at Ford World,158 E. Westfield Ave, Roselle Park, Nj 07204 on several occasions 11/12/07,11/17/07,11/27/07. The problem was initially identified on 11/12/07 when Ford Technicians took my car on the road several times. I was told that a rear shock has to be ordered. I called Ford Parts Dept on 11/14/07 and was told that the part was in, I then proceeded to call the Ford Service dept and spoke to Harry L. Lupo the Service Advisor. I asked him could I bring the car in on 11/17/07 and he told me to bring it in on said date. I took the car in at 8:30am 11/17/07 and picked it up roughly around 1:45 am on 11/17/07 and was told initially that the noise still exist ford service technicians said the bumper had two screws loose and that they had tighten them, for me how could this be? The car was purchased brand new. Upon leaving the service dept. I wasn't given any paper work of the kind. I drove the car for awhile not a day and noise reappeared.

I again called Harry L. Lupo o 11/19/07 and was told to bring the car in any day after the thanksgiving which I did on 11/27/07. On 11/27/07, I took the car in at 8:30am. A Ford Technician and I took the car for a road test and the
Technician clearly heard the rear end noise and I left it for repair. I got a call from Harry L. Lupo around 2:00pm on said date to pick the car up. I picked the car up and was given warranty paper work of work done on the car. Mr. Lupo was on the
phone and failed to conclusively say what the problem was. I clearly got the message. Took the paper work and proceeded to take my car. That same evening the noise banging reappeared.End of Story!

The Telephone number of Ford World is [protected]
Sales rep. Lou Cerillo
Financial Advisor James Schillizzi

P. S. I would like to point out that on 11/17/07 I wasn't told that a rear shock was installed if such was installed, they would have given me warranty paper work of which they did not give me.

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The complaint has been investigated and resolved to the customer’s satisfaction.

Ford ford credit mistakes

Ford credit made a mistake and misapplied a payment and sent me a statement for $0.00 balance. The following month I received a bill for twice the normal payment with a late fee. They acknowledged that it was their mistake, that they discovered the error of the double payment weeks before notifying me and told me I had less than two weeks to make the payment or they were reporting it on my credit report and that there was nothing they could do. It was a frustrating and insulting experience. Finally, my husband got someone on the phone who moved the payment and waived the fee. Why couldn't the first two Ford Credit employees in "customer service" offered this instead of telling me about the multiple ways I could pay the bill. Is this what I am paying for? Is this what customer service means these days - attitude and come-backs? Work on training your employees in customer service if you expect me to continue paying their salary. I am still looking into what I will do with my 2007 Ford. I do not need Ford credit - I do not need a Ford!

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TechCode Computer Services Inc.
Edmonton, CA
Feb 20, 2015 8:07 pm EST

Since i bought the truck, i have enjoyed the truck how ever billing issues are a big issue
I bought the truck about i was really happy, i have always paid. but i went back and forth the dealer ship to update my bank account information and i was unsuccessful on getting pre-authorized payments setup, so i had faxed void cheques 20 times to ford credit with account number that it i also had my bank phone it into them, since then i have yet to get new account setup. so i went to the dealership and dropped off certificated cheques, now i have been away working and since no one can drop cheque off to pay the account i am in the process of loosing my truck because it has not been paid because pre-authorization has not been setup. i have since mailed a cheque to ford credit i talk to my account manger 02/19/2015 and she says shes is not accspeting payment. from me, for the full amount.

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CiciB
Santa Clara, US
Apr 23, 2012 12:46 am EDT

Ford talks about customer loyalty but its BULL! They don’t care about long time customers I have spent a good amount of money working with ford credit and frontier and Sunnyvale ford only to be burned by them. Frontier sold me a 2009 ford escape with a large APR when in the past I have received lower APRS, but I guess not in 2008. Frontier then sold the loan to capital one auto financing, which got me upset, and with an APR of 14.99% I bought the ’09 in November 2008, and paid it off march of 2010. I was tired of the games played by ford credit and the dealership. The escape was paid off early. The pervious purchased vehicle have also been paid off early.

So I went into ford April 15th, and I traded my jeep compass for a 2010 escape with 44, k miles on it, and Sunnyvale ford said that I was already approved because I was such a good customer in the past because of my payment history with ford credit corp. so I enjoyed driving the escape and I had it for a week when I was told by sales that I had to come in and resign paperwork for a lower APR and payments much to my surprise I was asked to return the car. Before I brought the car back I asked sales do I get to keep the car(I had a feeling) and the salesman wouldn’t answer that question. I got to Sunnyvale ford and I was asked for the car back, and then they tried to sell me a station wagon, and other vehicles that I didn’t want. I need an SUV for the cargo space. The sales manager mark said that ford credit denied me back I was late internally one or two days. I said that was bull and that all the cars in the past have been paid off early, and that I have always paid more than the minimum due. I feel Sunnyvale ford and ford credit did a disservice to a long time customer. I have been a ford customer for 25 years, and my dad had been buying fords since the I would say the 1940’s which is about 72 years, well ford has lost me as a customer for good. If anyone wants a good fare deal I would suggest to go to Jeep, they gave a such a good deal, that I plan on going by ford and showing them what I got, which is a brand new 2012 liberty fully loaded with 16 miles to start. Thank you Jeep!

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MustangMan08
Mesquite, US
Nov 20, 2011 2:06 am EST
Verified customer This comment was posted by a verified customer. Learn more

What do I do if my wife and I got divorced, she got the car and 12 years later, I find that she let it go back and it is on my credit. I have a car loan with you now and the other car issue is creating a higher finance charge to be used. She has passed away now and what do I do to get this taken off my credit and keep my good credit with Ford that I have created. I pay 2 payments for every payment scheduled now and will continue but could use some help in getting my credit with you cleaned up. Can you help?

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gfyu fy fyf yfgyfcg
huihui, US
Jul 09, 2010 9:05 am EDT

You will pay higher interest owed on this acct. Your last bill will be a balloon payment. They will get their money back. No matter how you shake it YOU missed a payment according to the contract terms you signed. Man up to it and quit blaming someone else because you didn't make a payment irregardless of what a piece of paper said.

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Matt O'Connell
Deerfield Beach, US
Jun 09, 2010 2:51 pm EDT

Several years ago I received an incentive notice indicating that if I turned in my lease 3 months early, and in turn re-leased another car or bought a new car, the last 3 months would essentially be disregarded. I did so, purchasing a new Ford Focus wagon and returning my leased Explorer Sport. Now, after 2 years of owning my Focus and never missing a payment I am unable to purchase a new car because there is a mark on my credit report indicating that I owe a sum of about $1, 400. Oddly enough, an amount nearly equivalent to 3 months of lease payments (considering late fees). I have a sales contract indicating the parameters of the initial deal. A "Paid in Full" stamp on my purchase contract sent to me when I had met all my financial requirements and now no one will return a call, take responsibility, offer a suggestion, etc. How can these things continue to go on? Is there not a division that can work on credit solutions when so many credit problems run amok? Is this the way we are rewarded for buying American cars? Meanwhile, after doing everything I could to be a good customer to Ford I am receiving nothing in return (3 truck leases and 1 purchase in 2 decades) and as a matter of fact, I am unable to go ahead and purchase a new vehicle because of Ford's screw-up. I am a loyal consumer and incredibly patient but this has gone too far.

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Marsha Bailey
Sturgeon Bay, US
Jun 04, 2010 7:31 pm EDT
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I have had several dealing with ford motor credit since 2009. I suffered a heart attack in January of 2009 and had nothing but trouble getting my disability that I pay for every month to take over the payments. I was off work for 4 months in the meantime the other income in the household was layed off and only unemployment and little disability were the only income. I fell behind and had to explain my situation to everyone I talked to at Ford Credit. I asked if there was any comucation in the company at all, like I was lieing and they wanted to see if my story changed, well it did not. I was not trying to get out of my payments I was asking if we could work something out. I fell behind by 1 month and one rainy night a car come in the yard to repo my car, my 9 year old daughter and I were in the rain emptying the car, she was crying and asking questions about how I was going to get to my job. The only way to pay bills and transportation was gone. When I got to talk to someone in the company it would cost me 3000.00 to get my car back the past 1month the current 1 month and 3 months payment ahead. I had to borrow money from family and go get the car by the next day or it was going to Auction. I have hospital, Doctors, heat, house, electric, gas ect bills and still can not get any help from Ford. Like I said I am not trying to get out of paying I just need some help. I will never deal with Ford Motor agian, my credit has been runied and Ford is still a uncaring company. I do not wish this on anyone.

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Mike80859
Bensenville, US
Oct 03, 2009 2:54 pm EDT

Ater sending in my last pament to Ford I recieved a refund check with a letter stating that my account was overpaid. I thought this was strange since I had sent the final payment that was reflected on the statement, if my account was overpaid they should have known that before the statement was sent. A week later I get a refund check for the final payment that I had sent so this makes more sense now. I also recieve the title and stamped credit agreement stating that it is paid in full. Now one month later Ford credit is calling asking when they are going to recieve my final payment. Apparently they posted someone else's payment to my account resulting in the refund checks. I have no problem with sending their refund back, I am rather irritated that they are taking a collection stance and insuating that I Istill owe them on my car. Idiots! I paid you and you sent me the money back. And now your going to make it my problem that your minimum wage check handlers missapplied a payment to my account. I now recieved three letters from Ford credit 2 stating that the refunds were in error and one asking me to send the title back to them. WTF and KMA.

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disgusted in detroit
Northville, US
Jun 14, 2009 2:53 am EDT

This is not a Valid complaint.Sounds like you got too much house and car for your income.You can't rely on renters to pay your mortgage so you can drive around in a flashy car.Live within your means and this won't happen.I'll betyou'd like to have my $327 car payment and $900 house payment.Why do you think our country is in the shape it's in.Because the government spends more than it takes in taxes.

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Dania
Palmdale, US
Mar 11, 2009 10:31 pm EDT

This is what I am currently going through with Ford and I wish that if you read this and you were in my situation and were assisted by them, I would greatly appreciate if you can give me a name, email adress, etc to send my request in order to be heard
This is what I sent to them through the "contact us" option in the Ford home page.
************Please work with me!I called your department last week to ask for assistance on my loan. I can no longer afford paying $755 a month. It's been over 7 months since my home is under review for a modification due to I am going through a financial hardship. My mortgage payment alone is $2500 a month. Since I had more family living here since 2004, we were sharing the mortgage payment. 7 months ago, they moved out and I was left with this huge mortgage note. When I took out this car loan, last year, of course, I did not expect this to happen. The only reason I have been paying you every month is because I am waiting for my home loan modification to be finalized. I talked to my lender 2 weeks ago and based on my current income and expenses, I need to make a decision. 'Keep my home' or 'keep my car' This huge car payment is impacting my qualifications to finalize my modification. As you can see the answer is easy. I want to KEEP MY HOME..I have a 3 year old son. I need to put a roof under his head. I am a hard working person and I don't intend to not pay my bills. This is why I am asking you to work with me. I may be able to continue paying my car payment if I can work out something with you that gives me that affordability I need. I called your department last week and I was turned down because I have not made 'enough payments on my car loan'. The only option I was given was a 2 month deferrment, which of course I accepted because I need to have money saved up to put up front when my home loan modification is completed. I was also advised to go talk to my local dealer about getting into a smaller vehicle. I would not mind to do this is this 'trade In option' does not involve carrying negative equity onto the new car loan. I checked with my local dealer and they said it would be a regular trade in so if the vehicle I am tryng to trade in has devaluated (which it has), I would be upside down. The 3rd option was to turn in the car voluntarily. I would also do this if this would not have negative consequences. However it is my understanding that if this vehicle is auctioned off for less that what I owe, I will still be responsible for the deficit on the loan. I cannot afford carrying more debt with me especially if I don't even have the car anymore. If you leave me no choice, I will have to take option #3, however, with the current nationwide financial crisis, this car would probably sit in your lot and you would end up losing more. I will not be able to pay any shortage towards this vehicle once it's out of my hands. I can justify my decision in front of a judge in a very simple manner. It was either having a roof under my head or living inside my vehicle with my 3 year old son. I am sure a Judge in court room will understand and will favor me on my decision. Please, don't take this as if I am trying to be complicated. I am just looking for solutions and thinking of my options in the future. I am desperate because I am losing my house and I cannot afford to do that. PLEASE HELP ME. Let me know where I can send supporting information of my hardship and my financial information so that you can start reviewing my loan for a more affordable car payment. I WANT to be able to continue paying you and all my creditors. I really DO.. please work with me. ********************************************************************************************************************************************************************************************************************This is the generica message I received. (I take it as they are not interested in even hear my situation)

Thank you for contacting Ford Credit.
I am sorry to learn of the situation prompting your inquiry. Unfortunately, the account does not qualify for rewrite at this time. Please continue to remit the monthly payments as scheduled.

In addition, if your vehicle is repossessed as a voluntary surrender, it will be sold and the sale proceeds will be applied to any deficiency between the net proceeds and the outstanding balance. We will report the repossession and any resulting deficiency to the appropriate credit bureaus.

Since a repossession on your credit history is viewed negatively by other creditors, we suggest you first consider other alternatives. Please contact our Business Center at [protected] extension 16001 to further discuss your options.
Thank you for visiting us on-line.

Sincerely,

Kim
Ford Credit
[protected]

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Evely Jones
Eden, US
Mar 07, 2009 5:45 pm EST

I purchased an "04 Grand Marquis, paid $26, 000 and the radio just went out. I am very disappointed in the radio. You would think for all the money paid, I would receive better service than that. I had to pay $371 to have a radio completely replaced in an expensive car that has been taken very good care of (only35, 000 miles). I have drien fords for over 39 years but I will never purchase another one since I am still making payments and warranty just ran out. Can I be reimbursed in any way. I have my receipt?
Thank you
Evelyn Jones
[protected]

ComplaintsBoard
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12:00 am EDT

Ford poor quality product!

Bought new $23,000.00 Ford Ranger Sport in January 2007. Within one month and 3,000 miles, front tires completely "cupped out." I told "dealer," and was later referred to another dealer, which eventually "aligned" the truck, HOWEVER, my tires were already seriously damaged from massive cupping, and continue today (nine months later) to bounce and rumble when the truck is driven.

It is overwhelmingly disturbing to me now, especially since yesterday, when I had a "blow-out" going 65 mph in the front left tire (Good Year - Nitrogen filled tires). The nitrogen does not maintain consistent air-pressure and it costs money at a Dodge dealership to fill them.

I almost wrecked in the fast-lane on Interstate 17, between Wilmington, NC and Shallotte, NC (my home area). I got off the road and discovered a "blown out" tire.

TWO PROBLEMS:

I should have never been "stuck" with these cupped tires; FORD should have delivered an "aligned" truck to me, and after finally aligning the truck grates, the tires are irreparable and unacceptable for riding comfort, totally. I'm sick of it, and now, the blow-out. What's up with these tires?

ARE these Good Year tires defective. I HAVE TAKEN PICTURES OF THE BLOW-OUT and will have a lawsuit if it happens again; I have two teen-age children, and I cannot stand the "risk" any more.

I BELIEVE THESE TIRES NEED TO BE REPLACED, ALL FOUR, AND INFLATED WITH "AIR," NOT NITROGEN.

I wonder if others have had similar problems.

Dr. Terry H. Johnson
[protected]
Box 1648
Shallotte, NC 28459

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Stabler
Warsaw, CA
Aug 16, 2010 5:18 pm EDT

Hi, I have a Ford Ranger Sport 2007 and have just recently had noise problems in the front tires. I took it in to get checked out and the front tires were also cupped!
There is an issue with these trucks!
John

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steve
,
Sep 16, 2008 10:58 am EDT

Hi TERRY, I have a 2002 frod ranger 4x4 with firestone tires & i have the cupping problem too. I bought the tires new & had all new shocks, allignment done & they started cupping around 20, 000 miles. they have been rotated & balance every 3000 and the allignment checked a few times. I finally got a 2nd opinion & they said the factory bushing/spacers at the camber adjustment needed to be replaced to get set correctly. I have read alot of forums & there are alot of people with the same problem not just on rangers most ford trucks & suv. I am still in the process of finding the solution.This is a bunch of crap!STEVE feel free to email stvewb@comcast.net

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Ford health insurance for retired employees

Ford Motor Company
www.ford.com

My parents met in the early 1950's mom worked at a ford dealership, dad was a porter transferring cars from dealerships. Dad retired from rouge steel after dedicating most of his life to ford. He was diagnosed with asbestosis a direct result from working at fords. Now that he really needs his promised health benefits ford is cutting his benefits every time they turn around. Soon they will have no health insurance when they need it most. Fine thank you to a man who gave his best to a company. Shame on you ford motor. I have always driven ford products, but i will be rethinking my position as i watch my father die slowly with the prospect of no health benefits to ease his suffering.

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hawkskeeper57
, US
Nov 08, 2019 4:01 pm EST

My husband put 41 years into Ford Motor Company. He was promised a good pension and retirement health benefits when he hired in and each time he transferred into a new department that "needed good employees" to support the new department. We just took a look at the 'promised retirement benefits'. It will take 30% of our income to finance the plan $560 per month and another 7, 200 deductible before anything is covered. We will not be eligible for medicare for 5 more years. I agree, shame on you Ford Motor Company...This is not the way to repay workers who stuck with you through thick and thin times, helping to keep the company running. I wish I could find an organization or someone willing to organize the retirees so that something could be done legislatively to prevent this from happening. My entire family, friends and co-workers are now Ford free-wont ever even look at another vehicle they make or service they offer.

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la curtis
, US
Jul 09, 2009 4:08 pm EDT
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my dad worked for ford 40 years i 18 years i am78 years old thay took my good insurance and gave me blue cross i need dental work i pay 50 per cent my medical is out of hand my wife is a sick woman i nee my medical help

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John Mitchell
, US
Apr 19, 2008 9:37 pm EDT

My father worked at the Rouge Foundry for 20 years before retirement. My mom, his surviving spouse, was recently screwed out of her health insurance by Ford Motor Company as well. I have now spent six months trying to navigate through Medco, Humana, and a host of other ruthless insurance companies in an effort to make sure that her heart condition and glaucoma can be treated. I will never forgive Ford Motor Company for dumping the health benefits of those who built the company. It is disgusting, unwarranted and unethical. Every time I hear that Toyota is beating them and that their stocks are down I cheer!

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John H. Carter
,
Apr 01, 2008 12:24 pm EDT

I am a proud owner of a Ford Focus 3 dr. zx3 hatch back. I bought it for my son who will be driving in another 1.5 years. I have no complaint about the running and quality of the body hardware. I have a complaint about the air bag light coming on and staying on. I can get into the car and go somewhere and the light will come on and stay on. Sometimes it does not come on at all. I have been told that I won't be able to have my car inspected and pass because of this problem. I feel that it is not right. I have been told that it cost 98.00 to have it turned off. Thats fine if it stays off. IT WON'T! Like I said it is a great little car, but my next move is to take the light out myself and then it will never come on again. I do realze that is no answer. I could cause a life. ...But what is one to do? I have seen on the internet that it is a very common problem. Ford needs to look into this problem and fix it pronto! People are going to start taking matters into their own hands and disconnecting the light... Then when someone dies because the airbag does not deploy, then ford will be facing a bigger problem than charging folks 100.00 everytime the stupid light comes on and cause the problem of not getting a passing grade during an inspection.

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Roger Levesque
,
Nov 15, 2007 6:12 am EST

My question is why ford has put me out of business it must be a joke to you but my life depended on this truck you have taken that away from me and my wife. I will go public , I will not leave this till some one in Ford ceo makes this mater write to me. I have dun nothing to Ford why should you destroy my life like this? You have taking my Savings and some Why? If I steel from some one I will pay for it that is the law you are not above it are you? This letter will more likely go into trash..

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Michael Richards
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Oct 17, 2007 6:38 am EDT

You may want to check out a new web-based program called The Raymond Report. Viewers are invited to write in with their problems and he has a team of investigators who can help. You can search it on YouTube or go to theraymondreport.com

I'd love to hear that they were able to help. Good luck!

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12:00 am EDT
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Ford defective springs and sway bars!

I took my Taurus in for repair because the front end was shaking. I discovered that there is a recall on defective springs which were broken and replaced for free, however, after a $200 repair on defective sway bars. I was then informed that I have the exact same problem on both rear tires. Defective springs and sway bars that need replaced for $750. Ford would not cover the repair even though the repairman said it was common among all ford products and that I better have them fixed before they snap in half and puncture my tires. This had already happened to my Windstar at 65 mph. which almost cost the lives of five people.

I e-mailed Ford who sent a form letter of NO knowledge of defective rear springs and or any recall needed. I then canvassed five local dealerships and/or repair shops. They ALL agreed or had similar comments concerning Ford products in general. Ford springs, what a surprise, front, rear or all? one mechanic asked. I wouldn't sell that car in good conscience, one dealership said. You may want to have them replaced before selling it so nobody is seriously hurt, another dealership said.

The comments from experienced mechanics and factual history of Ford Taurus was all around me in a small town but Ford Motor Company will not yield. I wonder how big the problem really is?

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nkuhn
Cranston, US
Sep 22, 2009 8:17 pm EDT

I would guess this is a pretty common problem. The same thing happened to me. 2001 Ford Taurus with less than 70, 000 miles and the springs completely rotted out. The service station advised me that I shouldn't even drive the car home because the spring could puncture the tire. It cost $850 to replace the springs and the struts. Ford recalled the front but not the back. I will NEVER buy another Ford.

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KIM MYERS
,
Jan 25, 2008 10:04 am EST

i brought a car from jd byrider dealership 2001 taurus please weare was it you brought your car god bless

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12:00 am EDT

Ford auto part no longer being made by manufacturer

My friend took her 2001 Ford Windstar to the dealer to get her windshield wipers fixed. After three days the dealership realized that the fuse box was shorting out the fuse. (Please note has had problems with other fuses blowing out before this incident.) The dealership attempted send for a new fuse box through Ford, but they were told they (Ford) no longer made that fuse box for 2001 Windstar any longer and they wasn't a substitute part made to replace the old one. I was told that all auto makers must keep parts for their cars/trucks available for ten years after they have been manufacture or least know where you can buy the part elsewhere. Please advise. Is there such a law?

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John Coldwell
,
Mar 02, 2008 1:41 pm EST

I think that if the American government will allow a business to operate on domestic soil that it must abide the law including looking out for it's consumers throughout the entire duration of said usage of any and all products. This means that they have a back stock of all parts for a period of ten years especially those parts that typically defect. It's always the same, isn't it? The businesses want the dough but don't back up their products. The government just likes the tax money from the billions in revenue generated. Who's looking out for the little guy? No one.

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12:00 am EDT

Ford they dont care, so I wont care.

Hi everyone,

I have a horrible product called the "2002 Ford Escape". I paid a lot of money for this truck and take real good care of it. I follow all scheduled maintenance. But at 49K, the Transmission broke down. My repairman charged me 2,500 to repair the tranny. It was falling apart piece by piece. I am normal blue collar guy that can never afford large fixes like this but I had to.

I spoke with a Ford Customer Service guy and told him my entire story. His response was basically your on your own. He could/would not help me out. Simply ridiculous. I tried to go higher up in the food chain but found even more of a roadblock. Nobody seemed to care that their tranny's are failing and they wonder why the americans are going foreign. This is a horrible product and will encourage everyone I know to never by Ford.

They dont care, so I wont care.

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Ford customer service is a misnomer with ford!

I have a 2004 Ford F250 with the 6 liter diesel engine. The truck has had a problem prior to 12k miles. It bucks and surges when going up a steep hill, making a noise that sounds like it's coming from the drivers side wheelwell. The truck has been into Bozeman Ford in Bozeman, MT 5 different times for this same problem. In addition, it has been into Broadway Ford in Idaho Falls, Id for the same thing. With these trucks once they go out of the 36k warranty, you have to pay a $100 deductible in order to get work done under the 100k engine warranty. I assumed this was a dealer charge and paid it in Idaho Falls at about 40K miles.

Subsequent to that, I've practically given up ever getting the truck repaired as nothing they have done has fixed the problem. One service writer at Bozeman Ford told me to wait awhile and hopefully, Ford would come up with a fix for the problem. I took the truck in there again on July 17th and this time, they took the turbo apart and cleaned the vanes. I was charged the $100 fee and protested. The service writer told me this was a Ford charge and not a dealer charge and I could call Ford's 800 number and get my money returned since it had been an ongoing problem.

Well, I called and got a woman who refused to refund my money saying there were too many miles between Idaho Falls and the last time the truck was in the shop. Notwithstanding it's all been for the same exact problem, I could not reason with her. What part of it's the same problem do they not understand. Anyway, I asked that a supervisor call me and today, he did, giving me the same answer that I had gotten from her.

Obviously, customer service is a misnomer with Ford and at this point, it's become a matter of principle with me. Any ideas would be appreciated.

Steven Summerhill

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fred espinosa
,
Mar 20, 2008 8:19 pm EDT

i also have a 2004 ford f250 4x4 lemon!im going through arbitration in a week, through the better business bearu .my truck stalls, gets really bad fuel mpg.it had a vibration that wore out the leaf spring bushing in the passenger side, that ford couldent figure out, i had to get under the truck and find it my self, after 6 times in the shop. i didn't notice that it was from a vibration until i took it up to about 85 miles an hour . and it would vibrate in a fluttering pattern.i also felt a serious loss of power, after 7 times in the shop for this problem, and having ford try to tell me that there is nothing wrong with it, i took it to a dynamometer tester here in camarillo ca. and proved my clam. it showed only 239 hp, and 398 fpt. at the best of seven pulls . where those #'s should of been 320hp, an about 600 fpt. ford knows that they shuffled a handful of bad motors into the heard, but they wont do any thing about it in less you get a lawyer or go through the BBB.

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Jon S.
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Dec 10, 2007 1:40 pm EST

My o4 F250 6.0L did the same thing, I took it to ford last week and they updated the computer and it fixed it. However fuel mileage went down so it is back in the shop. Once again they are trying to charge me the 100 deductable to fix an egr issue. They had it in the shop a week and a half ago.

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12:00 am EDT

Ford their &e-payment system&

Don't get sucked into the FORD e-payment system. They send you one e-mail and no further reminders so if you trash that e-mail or it goes to your junk mailbox, you will end up with a late payment and they won't do anything about it.

Most companies notify you in the sign up screen with the option of receiving both notices (mail and e-mail). Ford doesn't. Their legal gibberish tells you they will only send you one notice.

This type practice clearly defines the company and tells me why I haven't owned another Ford product for the last twenty years, and won't again for the next twenty years.

This action caused the first late payment to show up on my credit report in the last 30 years.

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Ford lack of customer service and mistreatment of female customers

Fiesta Ford
78-990 Varner Road
Indio CA 92203

During the week of April 13 th 2007 I called Ford and spoke with the "Service Manager" regarding the cracked skin on the lift door of my 2002, Ford XLT 4x4. I was informed that Ford was well aware of this problem and it would be fixed at no cost to myself. This particular "Service Manager" was leaving for Mexico, but I should expect a call from a Ford service Rep. The call never came, so when I called, I was informed that this conversation was never relayed as the service manager had stated he would do, however a date was set up to bring the truck in for repair.

On April 16 th. my truck went in to have the life door repaired, oil changed plus I authorized a dent in the passenger door be repaired and painted and the front bumper required a bit of a touch up," of which I assumed full responsibility for payment"

Ford lost my keys/remote start during the week of April 23 rd. Rather than bring in an outside company and install a new system they continued to mess around trying to get remotes to work with the system that was in the truck. After being unsuccessful in this endeavor I was informed that they finally had to pull the "brain" of the alarm system from my truck and send it away. .

On May 19th after paying the bill, of $424.84 I found that my alarm didn't work right, the front bumper didn't get touched up as requested there was a NEW Dent in the door, and the back life door was still rattling which of course will cause the skin to crack again.

I went back to Ford on May 21st, 2007. I asked to speak directly to the Service Manager and by this time I was not known as a " Happy and Satisfied Customer". When he started to explain the " warranty work" deductible and "just couldn't remember our conversation" I informed him that I didn't want to hear his excuses.This so called "service manager" informed me that I was rude. . When I replied that He was the rude one, he gasped and asked his audience of other employee's "what did I say that was rude" and then told me to leave his office and the premises. Kicked Out Of Ford's, now that's a new one. I'm 58 years and never been kicked out of a business. Ford had the honor!

I filed a complaint with the CEO of Ford Motor Company followed up with a phone call to their Customer Service Dept. filed a complaint with the BBB, and spoke with my credit card company to dispute this bill.
I am so positive that this would have never ever gone this far had I been a man. I believe I was seen as a nuisance female and treated as such.

Ford dealer ship's should require their Managers to be schooled in Good Customer Service, fixing issues, accepting responsibility for their staff and above all knowing that Women have the same rights and should be treated the same as men in business transactions.

Ford had my truck and my life tied up for 34 days rather than the 2 days that I was initially told due to gross negligence on their part. So here I am out of pocket $424.00 for repairs that didn't take place, $138.00 for a rental car and I'm with a vehicle that I will now need to take to a body shop for repair
Will I ever go back to Ford? NEVER, Would I recommend Ford? NEVER, Do I see Ford as an Equal Rights Business? NO

Ford needs to own this problem and do what's right by their customers

Thanks
Victoria

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Rishamjit Gaba
, IN
Jun 11, 2009 6:37 am EDT
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Bhagat ford Ludhiana very poor service Service incharg Mr Bhogal are not attend properly

Ford In-depth Review

Overview: Ford is a renowned American automotive company that has a rich history and a strong presence in the global market. With a mission to provide innovative and sustainable mobility solutions, Ford values quality, reliability, and customer satisfaction.

Product Range: Ford offers a diverse range of vehicles, including cars, trucks, SUVs, and electric vehicles. Their popular models, such as the Ford Mustang and Ford F-150, are known for their impressive features and specifications. When compared to competitors, Ford vehicles often stand out in terms of performance, design, and technology.

Quality and Reliability: Ford vehicles are generally well-regarded for their quality and reliability. They have received positive reliability ratings and high customer satisfaction in various surveys. While some common issues and recalls have been reported, Ford has taken prompt actions to address them and ensure customer safety.

Performance and Technology: Ford vehicles excel in terms of performance, offering powerful engines and excellent handling capabilities. The brand incorporates advanced technologies and features in their vehicles, keeping up with industry standards and often surpassing competitors' offerings.

Safety: Ford prioritizes safety and consistently achieves high crash test ratings. Their vehicles are equipped with a range of safety features and technologies, including advanced driver-assistance systems. When compared to competitors, Ford's safety offerings are competitive and provide peace of mind to customers.

Fuel Efficiency: Ford has made significant strides in improving fuel efficiency across their vehicle models. They offer hybrid and electric options, contributing to sustainability and eco-friendly practices. When compared to industry standards and competitors' ratings, Ford's fuel efficiency is commendable.

Pricing and Value for Money: Ford adopts a competitive pricing strategy, making their vehicles affordable for a wide range of customers. When compared to competitors' offerings, Ford's pricing is often reasonable. Considering the overall value for money, Ford vehicles provide a good balance of quality, features, and affordability.

Customer Service and Support: Ford's customer service and support channels are reliable and responsive. They have received positive customer satisfaction ratings and feedback. Ford also provides comprehensive warranty and after-sales services, ensuring customer peace of mind throughout their ownership experience.

Online Experience: Ford's website offers a user-friendly and functional experience. They provide online tools and resources for customers, including vehicle configurators and informative content. The online purchasing process is streamlined, and customer reviews help potential buyers make informed decisions.

Overall Rating: Ford's key strengths lie in their commitment to quality, performance, safety, and customer satisfaction. While some common issues have been reported, Ford has taken steps to address them. Considering their diverse product range, competitive pricing, and reliable customer service, Ford receives a positive overall rating.

Final Thoughts: Ford is a reputable automotive company that offers a wide range of vehicles with impressive features and performance. Their commitment to safety, fuel efficiency, and customer satisfaction sets them apart from competitors. Potential customers can trust Ford for reliable and value-for-money vehicles, backed by excellent customer service and a user-friendly online experience.

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