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1.3 2289 Reviews

Ford Complaints Summary

153 Resolved
2133 Unresolved
Our verdict: If considering services from Ford with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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7:42 am EDT
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Ford bad service/defrauded

On the 11th of March I took my car to Ford steyns (Pretoria) as it broke down and I was advised that they were fully booked and they will only work on my car on the 14th March. On the 14th when I took my service book I asked if they didn't offer a courtesy car they said they didn't, they kept calling me to advise me that they are still waiting for the cluster, On Friday the 18th Karen called to advise me that they still haven't received the cluster and as soon as they receive it they will push that my car becomes the 1st priority she then said she will call me before she knocks off to advise me about the courtesy car I still haven't received that call, from the 18th til the 20th I was working night shift knocking off at 11pm I work in Randburg and live in PTA I had no choice but to call a cab (which is expensive) I called customer care on the 22nd as my night shift was starting again spoke to Phola who told me that there was no request for me to get a courtesy car but she will get the documents from the Steyns and send thru the request for me to get a courtesy car. After a long time i finally received a courtesy car on the 25th of March, the person who promised me that i will get the courtesy car didn't deliver, the dealership had to give me a car from the yard. After almost a month i received my car and it has more problems than it had before, the airbag light is still on, the engine light is also on and my kilos are on 0 which means i am driving a new car, and that is totally incorrect someone needs to do something about this I bought a brand new car i didn't buy a second hand car so I expect to have piece of mind not this incompetency.may i request that someone collect this car and fix it to my satisfaction of GIVE ME A NEW CAR!

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Francis6
, NA
May 03, 2016 8:21 am EDT
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I took my Ford Focus 2011 during Feb 2015 for a service at Novel Ford, Windhoek, Namibia. They ask what other problems we have except for the service and we told them about the power steering that freeze sometimes. The mechanic explain to us that it is a safety precaution to prevent cars to be driven away quickly after a hi-jack, we believed him and they did not do anything about the problem. Now in April 2016 the power steering just stop working and they told me I must install a new steering rack, worth N$29 000. I feel that if they looked into the problem during February this could be prevented. I am not happy at all, because I believed the mechanic and have to trust my dealer. The warranty expire during Sept 2015 and nobody at the service department offer me that I can pay a X-amount to extend it, I did not even know that I could do it. The car only have 63 000km on the clock and I cannot believe that the steering rack have to be replaced. When we took the car for the service the kilometer reading was only 58 000. I feel that if they looked into the problem this would not have happen and like to find a solution to the problem.

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11:36 am EDT
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Ford 2013 ford focus

I purchased a new 2013 Ford Focus in March of 2013, after just 3 months (9, 000 miles) I started experiencing transmission problems. The way I explained this to the Ford service writer was that it was like someone just learning to drive a clutch. I was told by the service writer that this was normal, so I dealt with the shaking and stuttering for about 13 months (60, 000 miles) before I finally took it in for service. I have had it in for transmission service in June 2014, March of 2015, August of 2015, October 2 2015 (clutch replacement @ over $1100.00) and again on October 19, 2015 for TCM replacement. At this point I opened a claim with Fords Customer relations case #CAS8106826 and was told that Ford would nothing to reimburse my cost because the vehicle was out of warranty. Then on February 2016 my power steering rack went out, the car only has 125k on it. They want $1805.00 (not including tax), I took the car for other opinions and opened a new case number #CAS8840314 where I asked for Ford Motor to buy back this car. The Ford Focus is unreliable and unsafe to drive. It took more than 3 weeks for Ford Customer relations to get back to me and tell me that would not do anything for me since my car was out of warranty and I had refused repairs. If this is what made in America stands for then I want nothing to do with it. Ford has Horrible customer service.

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Zaide
, US
Apr 02, 2016 12:01 pm EDT

I punched a 2012 Ford Focus less than three moths the transmission had to be change. It taken 3 weeks for them to be able to diagnose it. And they are not sure how much more time to fix it. Mean while I don't have a car and they refuse to proved me with a loaner. This is my fist time buying a ford car and it will be my last one. Custermer service is the worst. Left multiple messages to the case manager and have not resive a called back.

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3:50 am EST

Ford service and bad workmanship

I drive an ford focus gdi sport 2011 model. Whilst i was driving my radio just went off, i thought it could just be a fuse but im not an expert on cars so i decided to take my car to the experts (Ford Rustenburg) They took my radio out of my car telling me that the radio is faulty and that they have to send it away to do the repair on the radio. I had no problem paying for the radio and to wait the two weeks that i was told to get my radio installed again. But after two months i only received my radio and got it installed again. i did not even complain for the two month waiting period. My biggest problem was that when they finished installing my radio it dot not work. I asked the service adviser what is the problem with my radio that dose not work and his reply to me was ( I don't know ) I feel this is very poor service from a company as big as ford. They asked me why don't i just get a new car . I told them if i get a new car it wont be at ford. It costs a lot of money to fix a car at the original dealership and they are supposed to be the experts. This is vary disappointing to me as i'm a huge ford fan.

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11:32 am EST

Ford poor service, no progress

Good day.
I hope this letter of complaint finds you better than I am.
Firstly, I’m very disappointed with the service I’m receiving from Ford, as a service provider. I purchased a 2014 1.4 Ford Figo Ambient on the 08th May 2015 from Ford Germiston. I later realized that the car had a problem with the fuel consumption which I noted with the aforementioned dealership. With much regret, the service consultant failed to assist with a viable solution; considering that at the time the car’s mileage was less than 24000KM.
I continued to drive the car though out the year without having any modification or charges to the car. In October 2015 I took the said vehicle to service at 39 875KM whilst still experiencing the same problem with consumption (which I noted when I booked in at Barloworld Ford Alberton) and once again to my disappointment nothing was done about it but the general servicing of the car.
A month later I took the liberty to upgrade the Rims to 15' tire profile 195/50/15. I then took the car to the Ford dealership in Randfontein and explained the recurring fuel issue I had been experiencing. With that said, they did a software update, reset the system to the current profile of the Rims & tires and I instantly started experiencing problems with the fuel gage.
After the consistent inaccuracies and malfunctioning I recorded a video of the occurrences and yet again booked the car in at Ford the Glen. They too did a software update and I was told my warranty had been voided due to the car’s service being 8 months overdue. Which was rather ironic as the car underwent its first service on 19th February 2015 but due to a high level of ignorance, incompetence and lack of customer service; the service was captured incorrectly in the service booklet, as 19 February 2014. The servicing of the car had taken place prior to my ownership. Moreover, the service provider failed to verify with the dealership that did the first service and I myself had to procure traveling costs between said parties to rectify the matter.
One week later, 9th February 2016 I booked the car in; only to find that the car is been gathering dust at Ford the Glen for 3days now, unattended! When I enquire I am told that they are waiting for The ETR from Ford.
Please note that this is unacceptable and my short but significant relationship with Ford leaves a bitter taste in my mouth. Nonetheless, I need my vehicle serviced and returned to me sooner than immediately.
My Email is tshepo.[protected]@tsogosun.com
I look forward to hearing from you.
Displeased and Aggravated

Tshepo Chabedi

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2:16 am EST

Ford william nicol - 3yrs of negligent service from ford fury!

I own a Ford Everest, which I service every 10, 000kms with Ford Fury William Nicol, Sandton. I have had endless problems with my car AFTER EACH and EVERY service.

#1 - 2014
They omitted to replace a bolt in the 'BRAKE CALLIPER' during a service in Apr 2014. Margate Motors inspected the motor, and said we were lucky not to have had an accident!

#2 - 2015
My car broke down en route to Knysna in Aberdeen in Dec 2014. After an inspection by Aberdeen Motors, it appeared Ford had not been attending to the 'PROP SHAFT' properly during services. My family & I were extremely lucky the Prop Shaft did not break, which would have caused the car to roll.

#3 - 2016
After it's recent service, 4th Feb 2016, I called Ford on the 5th, to notify them the car was leaking some oil. I was told it was probably an overflow! Whilst driving yesterday, a man selling newspapers on the side of the road, pointed out that my car was loosing a lot of oil underneath. I immediately pulled into BP Garage where AA was called to inspect. On inspection, it was clear the SUMP PLUG was lying loose, causing the oil to leak out, and a POSSIBLE SEIZED ENGINE!

I am very happy with my Everest, but cannot trust a Ford Mechanic/SERVICE CENTRE to maintain the vehicle properly!
I AM NO LONGER CONFIDENT WITH FORD FURY, DUE TO THIER CONTINUOUS NEGLIGENCE!

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1:10 am EST

Ford ford explorer 2014 I just bought brand new before 8 month.

I decided to buy ford explorer and I was very happy about deciding to buy but when I start using it I came to find out the following:- 1-Bad smell when you suddenly put more speed which comes along with A.C. 2-While you are driving you feel like you are sitting outside the car, air speed is aggressively sounds of other cars, not isolated. 3-The front light will be unfair to describe them week, it way more . When I went to for routine check up, and I was really shocked of their answers, when they said the car comes with all these problems and there is nothing we can do, I face a real problem when I am driving at night I cant really see . I bought this car for almost 45000 US .And when they announce for their advertisement in facebook almost more than 100 persons complaint from the same issues. I wish you can do something to make me feel satisfied. Mohd Abdul Fattah. mohd.[protected]@gmail.com [protected].

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6:35 am EST
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Ford 2016 3.5 explorer sport

Purchase a new 2016 Explorer Sport 10/15 and within 200 miles noticed a knock in the front end. Brought the vehicle to the dealer Colonial Ford and took a tech for a ride. The tech and service manager clearly acknowledged the problem and kept it for the day. When picking up the vehicle I was told they checked several new Explorers in their lot and they all made the same knock and that the noise was normal for the vehicle. i contacted Ford and ask them to help me with the problem and they refused stating it was normal for the vehicle to knock. I ask for to speak with a manager and they said no but would be happy to give me the number for their legal department. Now at 2200 miles the front end is knocking much worse and the vehicle is unsafe to drive.

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8:33 am EST
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Ford 2016 ford explorer

Purchase a new 2016 Explorer 11/15 and within 200 miles notice a loud clunk in the driveline when starting from a stop. Went to the dealer to have it repaired and was told it was normal and they refused to repair it. I contacted Ford and they also refused to repair it because they claim it was normal. Never owned a vehicle that clunk when strating from a stop. Ford is doing this now to avoid the three repair attempts under the Lemon Law. Last vehicle was a 2015 F-150 which had a knock and again brought to the dealer and they said it was normal. Well at 34, 000 they replaced the motor. Never buy a Ford again after being a 30 year customer, former employee and a family that owned a dealership.

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Update by kche103546
Dec 12, 2015 9:46 am EST

Another complaint by another owner

Update by kche103546
Dec 12, 2015 9:45 am EST

Purchased a new 2016 ford explorer xlt in august 2015. When vehicle was ready for pick up we noticed that the driver side middle row seat material was pulled away from the foam cushion. The selling dealer said they would put a Warranty claim into ford to get the seat fixed. We received a call from dealer a few weeks later and said ford would fix the seat and take the vehicle to a dealer closer to our area to have it fixed under warranty. We took the vehicle to the dealer and the warranty person there would not even come out and look at it since we did not buy it there. I called the ford cs line and made a complaint. They called the dealer and asked them to look at the seat. We took the vehicle back to them and they took pictures and sent to ford for warranty approval. We received a call from cs and they said the pictures did not show any damage and no repairs would be made. I asked the cs person if I could send my pictures of the seat and they said ok. I sent pictures of the seat damage and ford went back and forth with me and even got a warranty rep involved. The bottom line is that the seat cushion is pulled away from the foam and it is damaged, ford did get back with me and said it is not damaged and they will not cover under warranty. My advice to anyone thinking about buying a ford product especially an explorer is not to. Apparently quality control is not one of their main points. The vehicle only has 3550 miles on it and already the radio has quit working and the front end makes a clunking noise when I take off. Wonder if that will be covered under warranty. Very disappointed!

Update by kche103546
Dec 12, 2015 9:20 am EST

The 2015 Ford Explorer has 66 problems defects reported by Explorer owners. The worst complaints are AC / heater, accessories - interior, .2 days ago The 2013 Ford Explorer has 394 problems defects reported by Explorer owners . The worst complaints are body / paint, windows / windshield, .3 days ago The 2014 Ford Explorer has 175 problems defects reported by Explorer owners . The worst complaints are accessories - interior, body / paint, .4 days ago The 2011 Ford Explorer has 638 problems defects reported by Explorer owners . The worst complaints are body / paint, cooling system, and .

Update by kche103546
Dec 12, 2015 9:20 am EST

The 2016 Ford Explorer has 466 problems defects reported by Explorer owners. The worst complaints are AC / heater, accessories - interior, .2 days ago The 2013 Ford Explorer has 394 problems defects reported by Explorer owners . The worst complaints are body / paint, windows / windshield, .3 days ago The 2014 Ford Explorer has 175 problems defects reported by Explorer owners . The worst complaints are accessories - interior, body / paint, .4 days ago The 2011 Ford Explorer has 638 problems defects reported by Explorer owners . The worst complaints are body / paint, cooling system.

Update by kche103546
Dec 12, 2015 9:19 am EST

The 2016 Ford Explorer has 766 problems defects reported by Explorer owners. The worst complaints are drive line noise AC / heater, accessories - interior, .2 days ago The 2015 Ford Explorer has 394 problems defects reported by Explorer owners . The worst complaints are noise in drive line/ body / paint, windows / windshield, .3 days ago The 2014 Ford Explorer has 175 problems defects reported by Explorer owners . The worst complaints are accessories - interior, body / paint, .4 days ago The 2013 Ford Explorer has 638 problems defects reported by Explorer owners . The worst complaints are body / paint, cooling system, and .

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3:31 pm EST

Ford the seller hasn't responded and didn't ship the order

My friend told me that he bought some electronic products from Ford Smith Electronics. He said that the prices were small and the shipping was for free, so I also went to the website and placed the order. Money was taken and the email about the confirmation was provided, so I simply waited. However, the seller hasn’t shipped my order and provided wrong details. I lost money, didn’t get order and impossible to contact with the seller.

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4:37 am EST

Ford service

Hi I took my car for service at ford Germiston address Rand Airport Rd & Russel Road [protected]. I reported that the car has a problem of hard starting as one of the things that need to be attended to, but they failing on this section. I too the car back on Wednesday 11/11/2015 problem was not solved, Again took the car back on Monday 16/11/2015 and get it back on the 18/11/2015 and am still experiencing same problem. Please intervene as this a problem to me as a customer. Car reg: BM 72 LF GP

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1:31 pm EST
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Ford extended service plan contract

I am leasing a 2013 Kia Optima and signed up for Ford's extended service plan contract pre paid maintenance. In fine print, the contract states that 31, 000 miles is the cutoff for all pre paid maintenance on my vehicle. I have paid extra $$ on my lease payment every month since I got the vehicle 2 1/2 years ago. After my maintenance was complete I was informed that I would have to pay out of pocket for the service because my mileage was at 31, 020. Though I could issue a formal complaint about the mileage value in comparison to my lease mileage (36, 000 3 year lease) I am more upset about the lack of simple customer courtesy. 1. Given the fact that I pay every month for this "maintenance" it would have been great if I received a heads up email, or simple phone call updating me on my status in relation to mileage and maintenance completed. Because I received nothing of the sort, I have found out that even though I have been paying for over the last 2 1/2 years for maintenance, I am still going to have to pay out of pocket. 2. There should be an avenue to appeal for $ spent on a monthly basis for maintenance that is lost due to no alert of the mileage situation a customer may be in. Clearly this company does not value customer service and puts monetary profit ahead of any thought of customer relation.

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5:08 pm EST

Ford ford extended service contract

We have a 2009 Ford Focus with only 23, 800 miles on it. Last spring, it started to go "cur-thunk, cur-thunk" on the right side. We took it to our regular mechanic to look at it. Sure enough, the right ball joint was loose. So, because we had purchased, and re-purchased, an extended Warranty Contract, we took it to the Ford Dealer, McKie Ford in Rapid City, SD., where we live. We took it there two separate times to get this mess straightened out. Both times, the Service Manager, who would NOT let my husband see the underside of the car, NOR LET MY HUSBAND RIDE WITH THE MECHANIC TO POINT OUT THE SOUND, they came out both times and said, "There's nothing wrong with your car." Well, the right ball joint is loose, according to two separate mechanics who looked at that for us, for free. These extended warranty contracts are a cheat. They are also called several things under the law, as follows" 1. Fraud in the inducement of contract. What does that mean? It means the customer is talked into paying extra for this "extended contract" which allegedly covers several other parts of the car, and which extends the overall warranty. The customer is thereby induced into purchasing these worthless contracts, and the dealer KNOWS they have no intention of fixing it when it goes wrong, hence the LEGAL PHRASE, "Fraud in the inducement of contract." 2. Simple, straightforward fraud, as the dealer knows the customer will never get satisfaction from the dealer, and you HAVE to go to the dealer on these things. 3. Pure theft, and the LEGAL PHRASE, "Theft by deception, " which all states have laws against doing. The theft is the deliberate deception of taking the customer's money, when the dealer knows there is no intention of fixing it. However, the customer is deceived at the time of purchase with the promise that the car will be fixed. 4. LEGAL PHRASE, "Reckless Endangerment." When the dealer knows that what they DON'T fix could cause a serious accident, with injury or death, they are recklessly endangering the buyer and they don't give a damn. If you have run across this vicious scam by a car dealer or anyone else selling you an "extended warranty" on a product, please make a formal complaint to the Federal Trade Commission and the FBI. These are "interstate transactions" and are therefore covered under Federal Law. That's certainly what we will be doing!

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5:50 am EST
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Ford after service shock

Bought a brand new Ford Figo from Kempster Ford Hatfield. Went for service at 15 000 km and all was in order. Then on 21 000 km the reverse gear had difficulty. I booked in my car on Monday, 2 November 2015 at the above branch and on Wednesday, 4 November 2015 I was informed that the clutch needs to be replaced. How is that possible? The car is never driven in heavy traffic and covers about 30 km per day and is very well looked after. Secondly, no courtesy vehicle was allocated to me. Why can't they give you courtesy vehiche when car which is still under warranty gives major problems like this. I am so dissapointed as I bought a new car from reputable brand to ensure that I have reliable transport. No after a year and 21 000 km later I am left stranded with no vehicle and obliged to rely on fellow colleages to pick me up for work. Totally not acceptable.

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Jay
, US
Dec 09, 2015 1:32 am EST

Ford SA does not have after sales service, I think all of us that are complaining should stand together and take this internationally. Maybe if we post this in the Daily Mail UK, The Guardian UK, The Wall Street Journal USA, New York Times USA etc we might get a response. Because this is appalling for us as females to be exploited like this. Please give me a shout on: Juanita.s080@gmail.com / [protected]

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4:12 pm EDT

Ford repo

My car was repo yesterday by ford motor because i was out of work 3 mo. due to a medical reasons . These ### Clowns or nothing but ### ! The tow truck driver from National tow was rude but that [censored] bag got a piece of my mind ! From the looks of him it;s the only job he could get . Sould have tured my pit bull on his ### ! Never ever buy a ford they are made in mexico so what should you expect !

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liberty1776
Cottage Grove, US
Oct 29, 2015 11:01 am EDT
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So - you didn't pay your bill, and you don't like that they followed their rules and didn't kiss your ### as well...

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2:16 pm EDT

Ford ford focus 2014

Dear sir, ma ’me this is mostafa mohamed abd el kawy from cairo, egypt. I decided to buy my ford focus on november 2014, for my knowledge of ford’s great advantages which were clear in the points of safety, maintenance and customer care, although there were lots of rumors regarding a major problem in the gear box. So I went directly to ford agency and asked about this issue and I was informed that this was only in 2012 and 2013 car models and it has been fixed in the 2014 model, and that’s why I directly went for 2014 model. Unfortunately after buying the car nothing of those points turned out to be true as i’ve been facing major problems since then. The story started when I was doing my 5km car service, I was facing a problem in the gear box in the 1st two transmission shift and in the middle of the traffic the car stops and an error occurs “transmission over heated please break 10 min. And check manual”. And the car literally stops. When heading to the car service they informed me that it’s a software problem and that they updated the system. It didn’t stop at that point the same error kept on occurring which lead to going to both branches (Obour and abo rawash) 4 times with no hope and every time am told the same diagnose. So as you could see my experience with ford led to a year with 4 visits to your agent. This resulted in a waste of time, lot of hassles and the time the car spent more time at the service rather than with me. Am writing to you today after leaving the car for the 5th time at al obour branch feeling very frustrated and deceived by ford and needing a final solution for this irritating unresolved problem, bearing in mind that I even tried to sell the car but no one accepted buying it even the agency itself due to the drastic error. Believing in the trusted name of ford in the market as well as their response to their customers complains and enquires in which ford is most popular of, I am eagerly waiting your fast response to my complaint full of confidence that ford will never accept to lose their customers in the middle east, egypt. Your early reply is highly appreciated, regards, mostafa abd el kawy 002 [protected] 002 [protected]

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7:11 pm EDT

Ford extended warranty scam

I purchased two Ford extended warranties of 60 months/60, 000 miles, each just before the factory warranty expired on the two vehicles, and with me specifying that this warranty was to take over when the factory warranty expired. Come to find out, both warranties were backdated to the original date of purchase of each of the vehicles, thereby enabling me to pay for three years of warranty, for each vehicle, that had already expired or was nearing expiration. I only became aware of this when I received a notice in the mail that one warranty was set to expire shortly after its purchase. I have attempted by mail, email, and letter, to seek redress for more than six weeks, only to be put off, hung up on, lied to, promised that someone would call me and no one has ever called. Today, 10/23/15, is the date of the expiration of one contract, and if this isn't resolved to my satisfaction, I will never buy another Ford product. I bought a Ford lemon in 1988, and didn't buy another Ford until the 2011 Edge and another vehicle in 2013, only because Ford take a bailout. I would recommend CarChex for an extended warranty, rather than these unresponsive, inept, inattentive, and mendacious frauds. My account number is [protected], and a proper resolution would be to actually provide the period/mileage I paid for.

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1:57 am EDT

Ford figo

I made an inquiry for a brand new Ford Figo about 3 months ago. However, i did not purchase the car. I am now receiving fines on my name for a car that i did not purchase. I made the inquiry at the Bluff branch and the salesman is Lolo Dubazana. Lolo is not responding to my emails. I did speak to the accountant at the Bluff branch and i was advised that he will email me proof that the fine was paid. I am still waiting for the proof of payment. I would like to know, how did Ford register a car on my name without me signing any registration documents. Thank you Ashvir Ramlugan [protected]

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2:28 pm EDT

Ford 2010 ford fusion sport

On September 12th I was driving home from work and noticed the temperature gauge was on High. No warning lights, no low coolant warning, nothing. I turned on the heat in the car and then turned down the next closest side road to safely shut it down. As soon as I turned the corner, the check engine light came and on the engine shut down. Luckily I was able to steer it to a stop in a safe place. I noticed a lot of steam coming from under the hood and assumed I had either a hole in a hose or the radiator had an issue. I bought and paid for the Premium plus extended warranty with the car, but assuming this was a hose, I had it flat towed to a local repair shop that I use and trust as I have a 100 dollar deductible. They called me on the 14th and said they also think it is the hose, its a Ford only part, they would order and most likely have fixed on Tuesday. On Tuesday afternoon they called me and said its a much larger issue. They put it under pressure and determined it was the water pump, not the hose and a major repair. I told them to stop as I have the warranty and would have it towed to Metro Ford in Schenectady. As they did nothing but pressure test, they charged me nothing. I called Metro Ford and told them it was coming. I also told them the drivers heated seat was shorted and needed repair. I then called my insurance company and had the car towed via the roadside service. I was in Las Vegas from the 15th to the 19th at the World EMS conference. On Wednesday after I checked into the hotel, I had a message from Jay, one of the service advisers at Metro, asking me to call. When I called he said in fact it is the water pump, its a major repair and it would be at the earliest the end of the following week (Friday, September 25th). They had to remove the engine to fix. I told him I was out of town but would need a car on Monday. He also told me the Air Conditioning system was not working right and would be repaired or replaced. On Monday I got a ride to the dealer and they had Hertz pick me up and get me a Ford rental car. Jay told me they were actively working on it. I also told him the front Windshield washer pump was also inoperable. He said he would add it to the growing list of problems. On Thursday, September 24th I called Metro Ford (as they never call me) and asked if we were going to be ready for the next day (25th). I was met with, yeah, umm, there is a problem. He said there was Anti-freeze in the oil and the engine would have to be replaced. He said they sent a picture off to Ford and were waiting on the approval for the engine. He said it would be Friday (25th) or Monday (28th) before they would hear. I called on Monday, September 28th and was told by Jay the engine was approved and they should have it Tuesday or Wednesday. That the car was already apart and it would take a day or two to put the new one in. I called again on Thursday, October 1st and was told not only did they not have the engine, but it is on back order with no ETA. He said it was escalated to Ford and asked if someone at Ford had called me. I said nope, no one calls me, I have to keep calling to get any answers. I called on Monday, October 5th and was told there was nothing new, Ford was working on it and he would (finally) escalate to his service manager. I called yesterday, Thursday, October 8th and was again told nothing new, they were waiting on Ford. His attitude was there is nothing I can do and he said to call Ford. He gave me the [protected]-FORD number. I called that number and got someone who told me their name was Boris (which I do not believe to be true). I gave him the VIN and verified the information. He put me on hold and then came back and said the engine will not ship until October 26th. By now I am pretty ticked as you can imagine. I asked why there is a shortage of engines, is it because these are junk? The design is garbage? Who puts a water pump inside an engine where it can fail and dump directly into the oil sump? I said if you google this engine with water pump there are thousands of entries of the failures. He said he didn't know but they did have an engine. I said no you don't or it would be on its way. He then proceeded to argue, talk over me, and insist you did. I told him that was unacceptable, that I paid for a warranty, and to have to wait almost two months for a repair was unreasonable. I also told him that Hertz had started charging me for the car when Metro assured me they were covering it. Jay had to call and straighten that out, yet I have hundreds of dollars in pending charges Hertz cannot remove until I return the car so they can drop off. Do I have to return it and re-rent it? I said I want to speak to a supervisor. He then proceeded to argue that he had one. I said wonderful, I want to speak to them. He got snotty and said no one can do that and he can take my information and have one call me. I said I am not hanging up until I speak to one. He then said hold and I will try and find one. I doubt he ever did, rather putting me on hold in the hopes I hang up. After 5+ minutes he came back and said he was still trying to find one. I said have one call me. I am still waiting and doubt that info was passed along either. I have owned two pieces of junk in cars in my life and both have been Fords (and I owned Chrysler products so that's pretty bad). Between the car, the flawed engineering, the dealer not really caring about it customers, and Ford I am disgusted. All I want is the car back so I can sell it and be rid of it as soon as possible. As it sits, it is depreciating. Who is going to reimburse me for that? I was looking for a car for the last two months and was close to trading it when this happened. Today was told that the engines are on backorder (almost 100) and they are re-manufactured and I have to wait until enough bad ones come in and can be rebuilt. So I am looking at over 2 months to get my car back for a Premium warranty I paid extra for. Also I was trying to sell the car and am losing value every month as it depreciates and I am helpless to do anything with it.

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Ford ranger 15000km service

My ford ranger went in for his 15000km service on the 14 october. My ford is fitted with anti hijacking system. When arriving for service I show them where my anti hijacking button is fitted, the system was working perfect. When receiving my ranger the following day on the 15 october and went on leave, later during the day I fond out my system is not working properly. I phone them on the 19 october in the morning if I can bring in my car so that they can help me with it because it was working before car went in for service. The excuse was it not fitted by ford and they are not responsible for it. So ever ting you fitted extra on you ford and its not ford fitted they are not taking responsibility of that if things went wrong during any service.

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Ford repossession

I believed I was a co-signer on a vehicle for my grandson. He actually worked for Ford as a certified mechanic. Apparently, he couldn't make the payments and the car was repossessed. I didn't know about it until it was done. I called Ford to try to reinstate, at first, they agreed and gave me a number to pay, where to send, and how to get vehicle. Approx. 10 minutes later, I received a phone call back stating that option wasn't available any longer as my grandson was apparently on another phone call with another agent at the same time (he was working, and I was unaware he was calling). I called back and desperately tried to work this out, but NO one would even try at this point. Seems to me that Ford NOT working this out is to no ones advantage. So what, I let the car go to auction, file bankruptcy and its a done deal? Seems crazy to me, but I am 79 years old, why do I care? I REALLY wanted to work this out with Ford so everyone wins.

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Ford In-depth Review

Overview: Ford is a renowned American automotive company that has a rich history and a strong presence in the global market. With a mission to provide innovative and sustainable mobility solutions, Ford values quality, reliability, and customer satisfaction.

Product Range: Ford offers a diverse range of vehicles, including cars, trucks, SUVs, and electric vehicles. Their popular models, such as the Ford Mustang and Ford F-150, are known for their impressive features and specifications. When compared to competitors, Ford vehicles often stand out in terms of performance, design, and technology.

Quality and Reliability: Ford vehicles are generally well-regarded for their quality and reliability. They have received positive reliability ratings and high customer satisfaction in various surveys. While some common issues and recalls have been reported, Ford has taken prompt actions to address them and ensure customer safety.

Performance and Technology: Ford vehicles excel in terms of performance, offering powerful engines and excellent handling capabilities. The brand incorporates advanced technologies and features in their vehicles, keeping up with industry standards and often surpassing competitors' offerings.

Safety: Ford prioritizes safety and consistently achieves high crash test ratings. Their vehicles are equipped with a range of safety features and technologies, including advanced driver-assistance systems. When compared to competitors, Ford's safety offerings are competitive and provide peace of mind to customers.

Fuel Efficiency: Ford has made significant strides in improving fuel efficiency across their vehicle models. They offer hybrid and electric options, contributing to sustainability and eco-friendly practices. When compared to industry standards and competitors' ratings, Ford's fuel efficiency is commendable.

Pricing and Value for Money: Ford adopts a competitive pricing strategy, making their vehicles affordable for a wide range of customers. When compared to competitors' offerings, Ford's pricing is often reasonable. Considering the overall value for money, Ford vehicles provide a good balance of quality, features, and affordability.

Customer Service and Support: Ford's customer service and support channels are reliable and responsive. They have received positive customer satisfaction ratings and feedback. Ford also provides comprehensive warranty and after-sales services, ensuring customer peace of mind throughout their ownership experience.

Online Experience: Ford's website offers a user-friendly and functional experience. They provide online tools and resources for customers, including vehicle configurators and informative content. The online purchasing process is streamlined, and customer reviews help potential buyers make informed decisions.

Overall Rating: Ford's key strengths lie in their commitment to quality, performance, safety, and customer satisfaction. While some common issues have been reported, Ford has taken steps to address them. Considering their diverse product range, competitive pricing, and reliable customer service, Ford receives a positive overall rating.

Final Thoughts: Ford is a reputable automotive company that offers a wide range of vehicles with impressive features and performance. Their commitment to safety, fuel efficiency, and customer satisfaction sets them apart from competitors. Potential customers can trust Ford for reliable and value-for-money vehicles, backed by excellent customer service and a user-friendly online experience.

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