Foam Order
reviews and complaints

I placed an order for a custom mattress for my van, when I realized that I wanted a thicker dimension I went back to the site not more than 10 minutes later, and using their preferred platform for order changes I made the request. I heard nothing for 3 days and instead of getting the wrong product (nearly $1000.00) I decided to cancel. FoamOrder did not respond, even though I had contacted them the way they wanted me to via the website. 4 or so days after the order I called, and received a call back a day later informing that the materials had been ordered and it was possible to cancel, but $100 restocking fee would be assessed. This at the very least an incompetent organization, possibly fraudulent as they claimed my requests hadn't reached them until it was too late. Beware.

I placed an order with Foamorder and after that I went online to read the reviews. When I saw all the reviews online I decided to cancel my order. I came back to Foamorder website and contacted their support (that was about two hours after I made my order) and asked them to cancel my order. Their rep said that was impossible because my order was shipped! He was obviously lying because there was no way they shipped my order within just 2 hours! I called him (their rep) a liar and demanded my money back but he said that he doesn't want to speak with me because I was too rude! Of course I was angry and even raised my voice, because they scammed me and refused to give my money back! I'm still waiting for my money. In the end they agreed to refund me but as for now there is still no sign of my money! Total scam!

I will never again buy from the company www.foamorder.com. I purchased two twin mattresses from them, but they didn’t use PayPal. I gave my card info, but I wasn’t happy with such way of payment. I waited for info about the delivery and purchase, but I got the phone call from the bank. They warned me that someone charged me for $2, 000 and it wasn’t this company. I tried to reach someone from this company, but they didn’t respond. I decided to open a case again them.

I ordered foam mattress from the website www.foamorder.com. The seller sent me incorrect size, and after several emails he didn’t reply. I lost hopes to return money and want to ask for help. I have no idea why the seller didn’t reply to my emails, but I really need money back. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

We placed an order with Foamorder.com to have new foam inserts made for a couch we purchased. This was through the internet since we are in one state and Foamorder.com in another. Purchased the foam and down envelopes per there advice and after many emails and conversations. I was very concerned about this large of a purchase through the internet. We had paid $1, 200.00 for this, shipping was to be free and it wasn't. Here I was advised due to the large dollar value shipping is free. That was the "least" of what unfolded. The foam arrived harder than a BRICK. I had many conversations with them, now I had to pay another $180. in shipping fees to return the foam and get a different one since clearly they knew not of what they spoke. I agreed to incur this shipping cost since I thought possibly it was a misunderstanding. Although I have numerous emails clearly describing what we were in search of – none which was to be harder then bricks! That should have been the big clue as to how useless in the product knowledge this company is and clearly incapable making it per the dimensions specified.

The replacement cushions came, the cut to the corner was to be an "L" as all my documents and orders support this. I have many pictures to support it has arrived and is cut as U not an L cut. I contact them; they tell me to ship it back AT MY EXPENSE. Now I have $1, 300 invested in this and do not have a product that fits my couch. FOAMORDER.COM demonstrated gross incompetence should cost me – now TWICE -- They tell me to try anyway to insert the foam into the down envelop. O told the employee I was fearful since it is visually obvious it won't fit. I am told to do it anyway. I was also told maybe the foam will settle down once in the envelop. I did this and it RIPED. Now the down envelopes are torn because a U cut cannot fit into an L envelop and cushion cover. Not only did FOAMORDER.COM provide a product that CLEARLY does not fit or meet the dimensions of my order, the cut is wrong and it rips the envelopes that the foam is to insert into. The company refused to correct the problem or make any credit adjustments. I refuse to pay another $200.00 to ship back merchandise that they made incorrectly after incurring $1, 300.00 for foam that I cannot use.

I do not feel that the consumer should be ripped off as what this company has done to me. Basically they sold me a bunch of bologna with a foam product, charged me a fortune for it and I can’t use it, nor will they correct it. They made an easy $1, 300.00 and I have NOTHING. They have more employee turn over then anything I have ever observed from any organization in a few short months (January through March).

I would THINK 1, 000 times before engaging with this organization based off my experience. FOAMORDER.COM demonstrated repeatedly they have no quality control, customer service nor business ethics. “ I have many emails, pictures and yes a saved voice mail where I was advised to try and cut the foam myself with a knife from Foamorder.com as a resolution – I think not.

BEWARE before doing business with such a business for fear your experience will be as mine. COSTLY and no product that you can utilize and damage to what you have!