Complaint Rating:

In the waiting lounge the ground service announced premier seats passenger get in first and then said a series of name very quickly, I didn't catch that, but at the same time I heard other passengers discussing:'' ...they are just calling in premiers, not us...'' I booked the economy seat so I waited while there were still lots of people in the waiting lounge. 5 minutes later they announced something like:'' passenger Achmarhton, Salisbury, come to the front desk if you still want to get in'' And I realised that maybe the people remain in the same waiting lounge are waiting for different flight. And the surname Achmarhton could be Achmarh and Ton. I appologised to the girl at the front desk and said:''Sorry I thought...'' and she interrupted me even without listening my first sentence:''No! it's not!''

But later it turned out she was not in a hurry as they haven't finished mechanical checking, then why would she be so rude and impatient?