FlyDubai review: never book tickets in flydubai 61

Hello team ,

I travelled from jeddah to dubai

I my tickets clearly mentioned standard meal included

But on asking cabin crew she declined rudely.

Hello team

I just traveled on 23th July from Jeddah to Dubai from fly dubai with flight number FZ832 -- PNR VKSMCD

In my ticket as per PNR VKSMCD standard meal is included but when requested to cabin crew, she declined rudely

Thus this is to log complain for meal not served during the flight.

One of your cabin not good for service

There is no space for my bag

That time I go to the crew I told about this

He just anger at me and go and sit your seat such bad service from you

Flydubai customer service sucks!

They sent me a misleading voucher worth 34000inr when the actual amount was only 792inr.

After having bought my husband's ticket, when I tried to book my ticket using the voucher, it showed that the amount is 792/-

Firstly, why would they send an email stating the wrong amount? Is it one of their manipulative marketing to get customers to board this hopeless airlines?

Secondly, when asked regarding this to their customer care they weren't ready to apologize or give a compensation for a misleading voucher!

Highly disappointing!

Request all passengers not to encourage such airlines!

My connection flight it was delayed 10 munites so I was later to drop my bag . I have already check in online they had close the Check in not in correct time so they have refused boarding in the flight . When I call the service center they told me they can not do anything . Very unfriendly please avoid .

Almost all other tvs are working but in 21 row(seats F, E, D) no tv is working. We paid price same as all of other passengers and I think that this is not appropriate behaviour. Some benefits for us should be made(refund of money or something like that). I thought that I bought ticket from proffesional company.

My flight landed in Dubai from Bucharest FZ1798 at 21:30 PM.
Its 22:45 PM now and not a single bag has come to the belt yet.
This is unacceptable and FlyDubai needs to have accounted for logistical issues when you take the passengers to Terminal 3.
Horrible service.

Lost my mobile (huawei p-20 lite) in flight blue color, flight no. FZ-326 seat no. 21D departure from MUX to DXB

The flight has let me

I'm not happy with this !
I'm supposed to have fun in my vacation not burning my leg from one of your stuff !

I'm not happy with this !
I'm supposed to have fun in my vacation not burning my leg from one of your stuff !

I was in flight FZ7228 Jeddah to Dubai to Multan on 26 May FZ7228. on Jeddah air port the boarding staff Mr.Rizwan took 192 SR unofficially from me. and harassing me about an hour. this is my booking ref. 93G8NP. i attached tick of Muhammad Sarim Sherwani. Mr. Rizwan Blackmailing with my baggage. how can i recover my 192 SR? Hope for justice

We travelled from Dammam, Saudi Arabia to Hyderabad via Dubai on 10th May 2019
Booking ref no:WAUKBV

We travelled with 5piece baggage 2 wrist watches sets missing from one of the luggage bag (black colour Pierre Cardin bag) which is not expected from FLYDUBAI airlines

Please do needful at earliest
T Venkata Ramana
+[protected]

my name : alvi jameel my reservation ref no: NGL421

I Purchased baggage from flydubai Jizan office at al tayar, they taken SAR 10 extra as charge addition to baggage charge without any receipt or invoice, Is it as per your regulations?
call me +[protected]

My Name is Adil Hussain im from Pakistan i travled from Faisalabad to dubai on 26/02/2018 still not received my bag.
flight name FZ 0344/26.
Tag No. FZ 859509

Flight delayed info was wrong
Not alloted me my seat
Baggage booked on other flight and did not inform about it.
No customer service on airport.
Not a proper channel to register my complains.

I bought ticket of Flydubai from Arab travelers DGKhan from multan Pakistan to Bishkek via Dubai .The ticket baggage weight is 30+7 kg but at airport system shows 20+7kg and charges extra 97$ illegaly.

i wanted to buy tow tickets online but they reject it but they still chaeged me for and it wasn't from my bank cos i have the prove from my bank that fly dubai did take the money for tickes i never had on the
18-jul-2017

I had similar worst experience to fly with fly Dubai. They make you pay extra always and are very rude when you try to ask for clarification.
I would never fly with Fly Dubai

I would like to request a letter from your compagne to present it to imigration deppartment in qatar proufing tha the passenger under the booking reference:b7x2q6 was traveling with your airline on the mentioned date on the booking as the passenger left the qatar airport without exit stamp on the passport and qatar imigration requesting a letter from flydubai. For more details do not hesitat to contact me nicolas [protected] looking forwerd to hear from you

Way how been treated in front before boarding the flight by supervisor in beirut. I, have been missed treated very very badly by the supervisor (Omer) where been asked to stand on line where there was no line and the 3 stuff was free to give me my boarding card he push me and refused to let me be serived and forse me to take away my bag until i, go back and use the line once again where there was no people standing in the line or i, will not be alowed to board the flight he also told that he is not here to service people like me. I, told him you are the representative of fly dubai and we have never seen this before with fly dubai this type of attitude by costumer services supervisor never happen to me with any flight, am requelar traviler for business with fly dubai. Please note this happen infort of person whose was travilling with me. I, believe fly dubai deserves better customers services and better polit stuff. Am here asking for apology from the same supervisor my flight details as under ; flight no fz 160 date 14 sept 2011 seat no. D 12 coming from beirut

Luggage damage and subsequent (and quote from last flydubai official email) after 2 months of back and fort, passport copy/ticket copy/ luggage purchase receipt / damage claim report copy scans. more replies. this is what I got from them last week and I have not altered the contents (note the received photo from your end does not show the brand name TUMI. Kindly advise the weight of the baggage alone without the contents for the evaluation of our settlement.) really ? it shows the damage section along with flydubai travel tags. after 23 email replies- was so frustrated so I told them f..u and your company-take my potential refund and invest it to terrorist causes, hell with them

I have purchase a watch on board of flight no:Z 008 3rd may at 19.50 scheduled,
but new and in the ceiled box, after fixing the time accordingly it worked till I reach the passport check point at Dubai airport.
How can I change it or getting it fixed if I don't know when is my next scheduled flight with flydubai?

Thank you for your assistance.

FlyDubai is the most despicable airline in the world. I will never ever travel with them in my life. I booked online through their website and when I selected the flight it state that this flight is operated temporarily from Al Maktoom airport not Dubai airport and I have to click accept to this. I went to Al Maktoom airport they told me you have to go to Dubai airport and I could not go to Dubai airport as it was far and I will be very late. The deck people are the most rude people in the world and unhelpful at all. At the end I had to buy another ticket with other airline. As I decided not to travel with them even if they are much cheaper

If you order water they charge you ! if you order anything they charge you double

Don't Use Fly Dubai they are theft they stealing your money nice ways! i was a good customer but they charge me my ticket two time and not pay me back again and the that is the worst customer service i ever face

A RELIABLE AUPAIR, HOUSE KEEPER AND DRIVER NEEDED URGENTLY IN OUR HOME

We are an America family, we just moved to England, UK 2 months back.have two kids aged 5yrs and 3yrs old

respectively!we are looking for a AU PAIR/NANNY//CHEF/HOUSE KEEPER from Any Country willing to stay with us for a

minimum of 2-3years

ABOUT OUR FAMILY:

We are a professional couple, my wife is a banker, while i work as sales executive for a a
multinational oil company.My kids are easy going and relaxed, they would enjoy someone with lots of energy and

enthusiasm. Having English as a first language is not required.
We live in a great area with lots of nice parks, shops and restaurants – and there are loads of familiy with young

children nearby with pairs /nannies so it will be easy to meet people.

SALARY/WAGES ARE BELOW:

AU PAIR/NANNY: £2, 500 Monthly (weekly allowance £180)
DRIVER: £3, 000 Monthly (weekly allowance £200)
CHEF: £2, 500 Monthly (weekly allowance £180)
HOUSE SITTER: £3, 000 Monthly (weekly allowance £180)

ACCOMMODATION:

You shall have a big room, huge, and has a double bed, with sitting area and TV/DVD/Video/Hifi.There is also a

wireless broadband internet in the house!Do well to send us your references or resume, and we would get in touch

with them.We shall discuss travel arrangements in due course of which I would be of generous assistance to you.

If you satisfy with the above criteria, please email your CV with (preferably) a photo attached to

email address : nicolasalex11@yahoo.com

We sincerely look forward to hear from you.
Best Wishes,

DEAR SIR / MADAM
I HAVE TO COMPLAIN ABOUT ONE OF YOUR HOST IN FLYDUBAI AIRLINE HIS NAME IS (RAMZI ) AS WE ME AND MY WIFE FIRST TIME USING FLYDUBAI BUT HONESTLY ITS MY VERY BAD EXPERIENCE BECAUSE OF THIS VERY BAD ATTITUDE GUY .
FIRST OF ALL I CALLED HIM TO GIVE ME GLASS OF WATER TO TAKE MY MEDICINE THEN HE OFFER ME TO BUY WATER 5DHS HONESTLY I HAVE MY WALLET UP IN THE BAG & IM NOT FEELING GOOD TO PICK IT UP ESPECIALLY IM IN THE MIDDLE CHAIR AND MY WIFE NEXT TO THE WINDOW, THEN I ASKED HIM ONLY GLASS OF WATER IT SEEMS HE DON'T LIKE THAT BUT HE BRING THE WATER AFTER 10 MINUTES ANYWAY MY WIFE ALSO ASK ME TO GET HER ONE WE ASK HIM AGAIN BUT UNFORTUNATELY HE IGNORE ME AND HE NEVER COME BACK TO ME THEN I THOUGHT HE IS BUSY AND HE FORGET BUT ITS SEEMS HE DON'T WANT TO SERVE PASSENGERS WITHOUT MONEY WHICH IS UNPROFESSIONAL ATTITUDE, THEN I ASKED ONE OF THE HOSTESS SHE BRING RIGHT AWAY THEN HE BECOME VERY ANGRY AND HE CAME TO MY CHAIR AND HE TOLD ME YOU ARE NOT ALLOWED TO HAVE 2 WATER EVERY PASSENGER SHOULD HAVE ONLY ONE INAPPROPRIATE WORDS I WAS REALLY DISASTROUS HE IS EMBARRASSING ME AND HE DON'T GIVE ME ANY CHANCE TO EXPLAIN TO HIM ITS FOR MY WIFE NOT FOR ME, EVEN ITS FOR ME I DON'T SEE ANY PROBLEM .
I WISH FAST AND SERIOUS ACTION REGARDING HIM AND LET ME KNOW ASAP
IF NO REPLY FORM YOU IM GOING TO LET EVERY ONE KNOWS THIS BAD ATTITUDE OF YOUR STAFF TO ALL MY FRIENDS IN FACEBOOK AND TWITTER AND INSTAGRAM AND I WILL NEVER TAKE THIS FLIGHT NO MORE .
MY BOARDING DETAILS :
GATE BOARDING TIME ZONE SEAT DATE TIME FLIGHT FROM TO
F7 17 10 B 24E 26FEB 1755 FZ 063 DXB KWI

Now flydubai agent reply my complaint. Read carefully... :)

Hello Muhammad
Thank you for your email
We sincerely apologize for any delay in responding to your letter.
We understand that your booking had been created through reservation system of your travel agent.
When make a booking through travel agent, they can charge you some extra fee for their services.
You will be required to contact your travel agent for any assistance.
Thank you for choosing flydubai and we look forward to welcoming you on board.

>>>>>>>>>>>>>>>But my booking without any travel agent involving. I personally create booking from fludubai reservation system (without any agent) then go to airport. Its all of "Black Sheeps". Kindly avoid fludubai.

Dear All Friends, Today I faced very bad experience regarding booking staff in “Jinnah International Airport, Karachi, Pakistan”. My case is very simple. Yesterday 11th Jan 2015, I book 7 seats from online flydubai website booking for Umrah Karachi To Jeddah, Booking reference: A1Y6TI and Payment reference: [protected]. After conformation my booking when I go to Karachi Airport on 12th Jan 2015 around 04:00PM PST, for payment, then airport staff telling me extra 30, 000PKR pay for finalize this booking. When I ask regarding extra amount then he are not satisfied me and says these are extra amount of Airport Booking. I told flydubai staff, I Complaint you on Dubai Head office, flydubai staff answering me “As You Wish”. This is real Black Sheeps.

FlyDubai are thieves - first they charge me twice for the same ticket - (their mistake not mine and they have said is their mistake) BUT I am still waiting to get my money back.
Then the meeting I was to attended got cancelled so I had to cancel the ticket and they won't honour the conditions of cancellation and are keeping all that money too.
When I advised them of the conditions that were attached to my ticket at the time of booking - they actually changed them and sent me a copy of new ones - so completely ignoring contract law i.e. the conditions that are in force and those known to the party when the contract is made (i.e. offer, acceptance, consideration) .

Just yesterday I had a flight from Dubai 2 to Muscat and I arrived late actually, but it was 45 minutes before departure time. So I tried speaking to the people in charge, explaining that I am a sole passenger without any luggage and it would only take me 10 minutes to reach the gate, knowing the terminal is small. They just refused and I got null refund for both trips, outbound and inbound - since the return was the next day, less than 24 hours. Some would think; well, it's your bad since you arrived late. I say Yes, but I'm comparing FlyDubai to Virgin Atlantic where they were kind to let me in since I had null luggage. I would not book through FD again or it will be my last choice.

To whom it may concern, I would like to inform that in Riyadh city ( Batha) there is so many travel agency but most of them are not stocking flydubai ticket . I asked why ? they could not give me the satisfaction answer. I request flydubai authority to solve this problem.

My wife and I boarded a Flydubai flight when she was 7 months pregnant (which is allowed by all international airlines and she had the necessary doctor papers to take this flight.

To cut a long story short, the ground staff of Flydubai refused to give us the seats we paid 200 AED extras for. That was fine (security always takes priority) but they refused also to give us alternative seats suitable for a pregnant woman, gave us ad-hoc seats totally unsuitable for pregnancy and separated us on top of this. Staff uses a totally inappropriate tone as if you passengers of a low cost airline are bad school pupils. They spoke to us very disrespectfully and it was a humiliating experience. On board, things were not much better and the offensive tone staff used made even other passengers take our defense. For the sake of the baby, we did not argue at all either on land or on the plane. We finally managed appropriate seats with other passengers. Staff was totally careless.
Flydubai should be avoided if you are seniors, or family with children or pregnant. Flydubai staff has no idea how to provide a service or how to handle basic uncommon situation, even if it is a very simple one.
To ad to this, the pre-purchased meal we ordered and paid for was not available on the plane. It felt like a real scam when you pay seats and meals and they are not available.

I booked on fly Dubai on nov 6 addis ababa to Dubai then from air port with there problem they returned the passenger so they must be responsible but they ask as to pay punishment 100 dollar + ticket full payment they asked, I never seen with my life the same like this in any flight, so if there is some responsible party for the right of the passenger . or giving customer care they must follow how they are doing on customer, when we start to ask about our problem they will close the phone, and other things they are toking about they voucher . first try to make happy there customer don't think about other flight, if we are not happy with the first payment we will not use the voucher, its shame for this air flight the first time taken people of the money with out rule, , for next time I am not see it, I am not advices any one to choose this flight .

During our 2012 year-end holiday my wife and I had a most unpleasant experience with FlyDubai. I have sent a more detailed summary of our situation to the airline through their website, but quite frankly I expect nothing more than a form letter (if anything at all). The short of it is that we booked DXB-AMM-DXB tickets nearly three months in advance. One month prior to departure, we were informed the airline had changed its schedule. We could rebook with FD on an earlier flight same day, or receive a voucher. (Even though FD charges customers to make changes, when FD makes changes, no recompense is offered.) We took the earlier flight on the same day, even though that would mean an eight hour layover in Amman, rather than the original one hour layover. On return we arrived at Amman airport to find our Dec 31 14:25 flight had been shifted to 22:15. The Amman agent said she couldn’t retrieve our records in the computer. For her, they didn’t exist. The manager was out of the office. She didn’t offer to call the manager or provide the manager’s mobile number. The best she could do was to tell me to call the Dubai office. The first Dubai agent I spoke with insisted our flight had been rescheduled for the day previous (Dec 30) and that we had been notified by email one day prior (Dec 29). I did in fact receive an email on the 29th that confirmed a Dec 31 departure at 14:25. The agent insisted I send an email copy of this booking receipt, which was impossible from Amman airport, which offers wifi service only in the VIP longue, well past check-in and immigration control (plus US$43). My calling card ran out at this point, which turned out to be fortunate as when I called back to Dubai on a new card I got a great agent who took charge of the problem and within 30 minutes had me booked on the 22:15 flight. Unfortunately, this necessitated another eight hour wait in Amman airport and missing NY festivities in Dubai. No food or hotel vouchers were offered. In other respects, FD is not a bad airline. Their planes are new and clean, they fly to a large number of interesting destinations, and their prices are competitive. If I had to fly somewhere last minute, FD might be a good choice. But booking in advance and making other bookings based on FD’s promises seems to be fraught with anxiety and additional costs. I thought at first perhaps our problem was a one-off, but after looking through several airline forums, I notice a recurring pattern of last minute cancellations and a regular inability to properly communicate changes to customers. For those interested, I have compiled a collection of these complaints, amended below. Should this forum not allow the posting of links, which have been added to each quoted complaint, the sources from which I collected these include Trip Advisor, Airline Quality, Air Likes, Airlines Inform, Complaints Board, and Route Happy. Complaints are listed in reverse chronological order.

========================

I flew from Fly Dubai yesterday, Kathmandu-Dubai route with further connection to JFK via emirates. Fly Dubai was far below my expectations. I had initially purchased the flight for good transits about a month prior to the actual dates... They arbitarily changed the timing of the flight 2 wks prior, making me transit for a painful 8 hrs in Dubai. On my way back also they made me transit the same 8 hrs which was initially only 4 hrs. On arrival to the airport they told me the flight was delayed and the timing were changed to the original time, making me wait at the airport for unnecessary time. No prior information/email, or apologies were offered. RubenVaidya, Nov 25, 2012: http://www.tripadvisor.com/ShowTopic-g295424-i872-k3474807-Fly_Dubai-Dubai_Emirate_of_Dubai.html

My Kathmandu-Dubai fklight was originally booked for 18.45. This was changed about a week beofre deoarture to 21.55 so I schedulked a full day's work before leaving. The night before this was changed again to 14.35 which I checked with travel agent who confirmned the new time. On arrival at the airport there were plenty passengers all ready to check in for the 14.35. No FD sytaff were present and we heard the flight was delayed until 18.45. AT 3 the gate finally opened and we were told there never was a 14.35 flight and our travel agents must have made a mistake - even though the departure time on our boarding passes was 14.35! The flight eventually toom off an hour late. In the seven hours wait no-one from FD offered an apology, an explanation or even a cup of tea. The cabin crew refused to give us complimentary food. Three words for FD - unhelpful, unreliable, untrustowrthy! SneddonSandy, Nov 21, 2012: http://www.tripadvisor.com/ShowTopic-g295424-i872-k3474807-Fly_Dubai-Dubai_Emirate_of_Dubai.html

Belgrade-Dubai-Muscat on 2 Nov 2012. At the time of checking-in / boarding in Belgrade I was informed that my booked flight Dubai-Muscat was cancelled and I got a boarding pass for a later flight which was not acceptable. Informed that flight was cancelled due to ‘economic reasons’ (not enough passengers?). E-mail from Flydubai informing about my options sent too late. Upon arrival to Dubai airport there was nothing I could do, had to purchase a ticket to Muscat for the first available flight, much more expensive of course. Flydubai is not a ‘low cost’ company at all, if you add baggage, drinks, terrible conditions at Flydubai building at Dubai airport, etc. + high risk of cancellation you get almost the same price as any other ‘normal’ company. Dusan Pavlovic, 13 November 2012: http://www.airlinequality.com/Forum/flydubai.htm

Have been using Flydubai for a year now, on average 10 flights a month, and in that time not one flight has departed on time and numerous flights cancelled. Everything about this airline falls short of recognised customer service levels, nothing is geared towards customer needs - from the online portal, check in to in flight service and punctuality. Kieran Murphy (UAE), 25 July 2012: http://www.airlinequality.com/Forum/flydubai.htm

I suggest Flydubai chnage the airline name and take out the "Dubai" part because it gives Dubai a bad image. I am extremely disgussted from the way you treated us at Dammam airport on June 3, 2012 as you told passengers that the flight is cancelled and asked the passengers to "come back tomorrow'! dha... I was on my way to attend a funeral and could NOT wait another day for flydubai to take their time and make a different booking. I ended up buying a ticket on another airline and my trip lated (23) hours while it should have been only (6) hours. I am going to get in touch with several blogs and ranking associations to relay this to them. I want all my friends and associates to be aware of the way flydubai handled us and avoid traveling with flydubai. Guest, 06/10/2012: http://www.airlikes.com/flydubai-reviews

Customer service is non-existent. On both our outgoing and return trip, all flights were changed and/or cancelled. A 5 hr layover became 10 hrs on our outward journey. No accommodation made for this layover. Our return flight was cancelled and when we phoned to make alternate arrangements, we were lied to by staff who told us we had already agreed to a change some days prior which was false. The next day we spent 5 hrs at the airport before flying. Upon our arrival in Dubai we were had missed our connecting flight by 20 mins and had a 13 hr layover. It took 5 hrs before we were put up at a local hotel. There was never any apology nor admittance on behalf of flydubai that they were at any time in the wrong. The $200 we saved did not cover the hours in airports nor the stress created by the last minute change in flights. J Preston (Canada), 10 January 2012: http://www.airlinequality.com/Forum/flydubai.htm

Their employees at the airport are the rudest ever. They denied access to the flight to myself and 40 other people on the pretext that "it clearly said on the website that this flight is only for Umra visa holders". The guy also admitted that the day before "72 other people were in the same situation". How can 112 people miss something that is "clearly written on the website" especially since we bought our tickets 3 weeks prior to the flight? I wonder... ismaelb10, 5th of Apr, 2012: FlyDubai — never book tickets in flydubai

Original flyDubai flight was cancelled by airline. Only notification was via email. Email gives option that you can either 1) rebook onto another flight or 2) get a full refund. Obviously needing to get back home, we needed to rebook. First (3) attempts at liaising with their call centre was unsuccessful...staff not helpful (was told no seats available on the other flight on that day) and that I could just get a refund...despite me explaining that I needed to get back to Dubai. English level of staff was pretty terrible also...had to repeat booking codes, email addresses, telephone number multiple times. Was told I'd be called back by another response dept...never happened. No follow-up. Only on the 4th attempt (making international calls each time) did I reach a far more helpful call centre agent...who understood everything first time AND best of all, rebooked us on the same day departure (different flight). Jason L, 17 Dec 2011: https://www.routehappy.com/airlines/FZ

im a regular customer but recently i faced a problem when i booked my flight 1 month before the departure but found it cancelled as the follow up department supposed to call me but no one did despite that i gave them 3 phone nmbers this affected my work as i was planning to attend a meeting on Dubai on the 11th of august and this cancellation put me in trouble at work, after this experience i will think 100 times before travelling with flight dubai Rula Abu Al Ata, 11 August 2011: http://www.airlines-inform.com/airline_reviews/Flydubai/

Flydubai has become terribly unreliable. Same experience as previous comment; we booked our flights to Istanbul in Feb, they rescheduled in March and then changed our flights again 2 days before our rescheduled flight. We suffered lot of anxiety and incurred penalties due to changes of our tour itinerary in Turkey. You are better off booking with other airlines when you have connecting flights. M Chew (UAE), 3 April 2011: http://www.airlinequality.com/Forum/flydubai.htm

I've lost all my confidence on Flydubai, an airline that keeps changing its flights. I booked DXB-SAW-DXB and paid in full. On 17 Mar they sent me a message saying my outbound flight had been cancelled and my inbound flight had been pushed back 11 hours due to a schedule change. They have no cash refund policy so there is no way I can get my money back - only a flydubai voucher which I am never going to use. For 1 week I struggle to change my travel plan, paying penalties for changing hotels / car rental / flights and also for my travel companion who start from another country. I am finally ready to change my flight to accommodate their new schedule but there was a "system error" and they promised to call back within 24 hours. Today I called again and to my shock they now revert to the original schedule! I can change my plans all again but who knows when they will change again! Yuk Hei Poon (UAE), 28 March 2011: http://www.airlinequality.com/Forum/flydubai.htm

I fully endorse all above complaints, and I'm disgusted with Fly Dubai. My wife and daughter were booked by Flt 434 from Lucknow (India) to Dubai early this morning (02:55 hrs). The incoming flight arrived 4 hours late, and the crew weren't willing to fly back ! And there was no prior announcements, passengers were asked to go for security check (so that they could not leave the airport). The Manager was inaccessible for hours, and gave incorrect information all the way. I called Fly Dubai (in Dubai) this morning and could not get any concrete reply, except the fact that the flight was expected to be delayed by about 12-14 hours. I asked them to forward my message to their complaint cell - they called me after another 3 hours to say that the flight had landed in Dubai on time ! Is this a joke played on the customers ? Complaint was filed by about 70 passengers at Lucknow, as they were stranded for more than 10 hours at the airport (30 kms from the city) without being allowed to move out ! After angry outbursts from passengers, the Manager at Lucknow airport arranged for accomodation, with still no definite departure time, at the time of writing this. This is a real PITY ! When I told them their information was inaccurate, they were helpless and asked me to contact Dubai airport. Even last year, when Fly Dubai advertised their services to Lucknow, I bought tickets much in advance, only to be informed a week prior to flying that the service could not be started as they hadn't received permission to fly ! I had to make alternate arrangements at a much higher cost with another airline (due to peak season and last minute bookings). Then they offered us free tickets for certain destinations (Lebanon/Syria) where we have no reasons to fly to. We do not use FlyDubai much due to their limited service, but already this has happened twice with us within a year. So, if you are flying with a time schedule to keep to - or unless you enjoy being stranded for 10-12 hours at some airport with no facilities - PLEASE do not use Fly Dubai. kalyan_b, 20th of Nov, 2010: FlyDubai — never book tickets in flydubai

My brother booked a flight from Kabul to Dubai on 25/Aug. The plane was due to leave at about 1700 hrs and well after this time the passengers were informed that the flight had been canceled. My brother had to pay £200 to another airline to get a ticket to Dubai so that he could catch his onwards flight to London. Thank God there was anotehr airline flying shortly afterwards. The staff at the airport told my brother that because flydubai is responsible for cancelling the flight, all passengers will be entitled to a full refund. However, when we contacted flydubai we were told they they had no money refund policy. They could only give us vouchers that are valid for 12 months and can only be used by the same passenger. My brother has no plans to go back to Kabul within the next few years so this means that we lost our money. This has to stop. What is passengers' fault when flydubai cancels its flights. Is being stranded without a flight and having to buy another ticket not enough punishment for a passenger who made the misstake of booking with flydubai. But on top of all this, we dont get our money back. I dont know why the law of any country allow for such scams. This opens the way for flydubai to sell tickets and not fly to the destination and still get the money. What a business. Please please please, learn from our misstakes and never book with this airline. Pay a bit more or wait a bit more at an airport, but never put yourselves through such unfair an unjust situation in the hands of rude staff. bcu_student, 25th of Aug, 2010: FlyDubai — never book tickets in flydubai

I booked a roundtrip ticket on this airline from Baku, Azerbaijan to Kathmandu, Nepal (connecting through Dubai). The route is advertised on their website and runs once a week. The front leg went fine, but while I was in Nepal, they decided to change the connecting flight time to "summer hours" with no notice. As such, when I arrived in Dubai to make my connection, I was told that the flight had already left. As a result, I had to stay overnight in Dubai to await the next flight to Baku more than 24 hours later. Not only did Fly Dubai refuse to compensate me for the hotel, they wouldn't even allow me to speak to a manager. "He's too busy" was the reply at the terminal. When I finally did get to Baku, I filed a complaint on the airline's website. I was told I would get a response within two business days. That was in March. Nothing yet despite 5 follow up emails, a few phonecalls, and an email directly to the company's COO Kenneth Giles. I'm out about $300 because this airline decided to sell me a round trip ticket and then arbitrarily changed the flight times slandham_06, Jul 22, 2010: http://www.tripadvisor.com/ShowTopic-g295424-i872-k3474807-Fly_Dubai-Dubai_Emirate_of_Dubai.html

I would like to bring this notice to all the readers and to warn them that before booking a ticket to a flight in flyDubai, Be prepared to the consequent trouble and harassment made by the FlyDubai for their own several reasons given. We made a booking to a flight from Alexandria to Dubai for 10th Aug 10.35pm, now we are been informed by them that the flight is cancelled and now they are not ready to refund our money nor they are ready to give us ticket in the same day afternoon flight, they are giving us vouchers which is of no use as Fly Dubai is only flying hardly to any destination for which we can make a choice. If we reschedule our tickets airline will charge us additional Dhs 100 for changing our tickets, but now when they are cancelling for their fault they are not even ready to pay our money back. We are going for a short leave and leaving the country in 2 days and returning back to the work as per the schedule is very important especially in the recession scenario and moreover staying a day or two extra means extra expenses in a new country which is out of our budget. We are three passengers traveling including my 1 year old baby, the joy of journey have turn into night mare. Our only mistake is that we booked ticket for Fly Dubai, which we now promise never to repeat back in our life and never again to fly by Fly Dubai. Husain N, 2009-08-03: FlyDubai — never book tickets in flydubai

I agree with all the people that said " don`t ever fly with flydubai " because i make my online booking and flydubai cancelled the fly
i called them after 20 minutes international call waiting they response and then i make another booking and payed more money for the same first booking ( price changed ) and also after one day they send me message that " the fly has been cancelled, call +[protected] to amend your booking without charge", then i make international call and they response after 22 minutes and said they can`t make another booking because they stopped all the fly from my city ( Aleppo ) and i couldn`t understand how they cancelled their fly and don`t make refund
i sent them many messages from their website but no response < my opinion this company don`t respect the costumer >

Please DONT YOU EVER fly with FLYDUBAI. Once you cancel your online booking, there is NO WAY that you can REFUND your money back. They will give you voucher instead which you can use within 12 hours with the same f*** airlines. Be at peace, DO NOT BOOK AT FLYDUBAI!

My experience with fly Dubai service has been so worst which made up of mind never ever in my life to travel through this airline, just a rip off of money. Recently i have travelled to India, Hyderabad and i have purchased a ticket with "free to change" option which supposedly has to pay extra at the time of purchase and do not need to pay extra for luggage of 20kgs, which is already included and all just has to pay for the fare difference at the time of amending the ticket. But when I wanted to utilise this option of free to change I have been charged for the luggage wherein it’s already included at the time of purchase and also a service fee on top. This is truly ridiculous and open robbery by mentioning free to change. Any one travelling through fly Dubai, beware of this airlines this is rip off airline whilst they quote the cheapest.

hi flydubai iam ahmad kareem al-shalabi and my booking reference number KYOQKP, i book online on 31 july 2012 i used the master card for the payment and it was the total payment 8800 but when i want to pay you increase the price to 9065 without notice me in case i use the master card you will increase 3 % so please compensate me by money or voucher because this is your mistake you not notice me . thank you
contact number : [protected] al-ain
email : hmdshalabi@hotmail.com

فلاي دبي شركة لاتحترم الزبون فعندما حجزت ولادتي من دمشق يوم 19 جنيوريووصلت دبي قالو بان ليس لديها فيزا وان فلاي دبي التي استصدرت فيزة السياحة لها ليس لديها علم بان الفيزا قد الغيت بعد ساعة واحدة من استصدارها مع ان والدتي عندما صدرت لها الفيزا لم تطبع التكيت الا بعد عدة عدة ايام وكيف الموظف الذي طبع التكيت لم ينتبه بان الفيزا ملغاة بعد ساعة من صدورها وجعلها تسافر دبي وعندما وصلت تفاجانا بان ليس لوالدتي فيزة سياحة وعليها مغادرة دبي حالا ووالدتي امراة مسنة ولديها مرض الضغط والسكر وجلست تبكي في المطار ولم يسمحوا لي برؤيتها والتحدث معها وظلت في المطار 10ساعات ثم خرجت بكفالتي انا اابتهاي ثم دفعنا رسوم جديدة غير الاولى المدفوعة في دمشق وكفالة اخرى غير الارقاق الجسدي والمعنوي وبصراحة لن اسافر ىعليها مرة اخرى ولن انصح احد باتصدار فيز سياحية عن طريقها .وايضا عندما سافرت والتي دفعنا لها 40 كيلو وعندما وصلنا المطار صممت الموظفة وبعد اتصالها بفلاي دبي باننا دفعنا فقط 20 كيلو وعندما ذهبنا لكي ندفع على الكاونتر في المطار عن الشرين كيلو التي زعمت باننا لم ندفع عليها قال لي الموظف لا وزنك صحيح وهذا مكتوب على التكيت وهي لاتفقه شيئا واسفون فبالله عليكم هذه لاشركة محترمة
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