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2.0 724 Reviews

Emirates Complaints Summary

187 Resolved
537 Unresolved
Our verdict: When using services from Emirates with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Emirates reviews & complaints 724

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Newest Emirates reviews & complaints

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10:40 pm EDT
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Emirates one month and still waiting...

It has been over one month since I contacted the emirates customer service team on [protected]@emirates.com requesting a copy of their customer complaints procedure and the name of their regulatory body before proceeding with a formal complaint. I also requested that the matter be dealt with by a manager.

Customer service representatives sherlin libanan and swinnie buchere have responded numerous times now asking for the same information I gave in my initial enquiry. It is also worth noting that they are not managers and have failed to provide me with the documentation requested. I am incredibly disappointed with the level of customer service I have received and simply wish to escalate this to a manger.

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7:16 am EDT
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Emirates services

I visit regularly with Emirates and last year one of the stewards dropped tea on my jacket and instead of apologising she was blaming me that I was not careful. I reported Captain but there was not any apology.

This year I travelled with EK583 flight on 15 July 2015 one of the flight attendant dropped hot towel before I hold that and it went on the floor. The attendant did not provide another hot towel and did not apologise for the incident. I had reported to Captain but the Captain was dismissive.

Similarly I had asked for water but received about half an hour later.

I found the service appalling and poor knowledge of customer service.

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Update by Shah Noman
Aug 23, 2015 7:19 am EDT

Emirates is loosing the standards of the service.

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Kitgor
, US
Aug 24, 2015 7:28 am EDT
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What service? No smile. No ground support. Always overbooked.

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9:39 am EDT

Emirates denied boarding compensation

I booked 2 two-way tickets (Dubai-> Chicago-> Dubai) for my parents. I changed the return date of the tickets and the departure place; for unexpected circumstances, I have paid the extra charge accordingly. I would like to state that my parents are very old people in need of special services such as the wheel chair service which I have requested for the 2 of them. Unfortunately they were denied boarding at the new date (18th of August) for one day which has caused disturbances for my family in Dubai and for my brother who lives in America. It is needless to say that my old parents were the most affected by this. The above was not expected from a respected company and airline such as Emirates. This complaint is for your information, record and further action.

Flight numbers: 176 [protected], 176 [protected]

booking reference: KIVQFF
Passenger names: Amira Aldwai, and Mamdouh Ghanem

regards,
Hayam

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Kitgor
, US
Aug 24, 2015 7:25 am EDT
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I have requested a simple letter from Emirate that they have denied me boarding on 19/7/2015 and till today they still refuse to do so.They are not in any interest to cater for their customer anymore.

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9:50 am EDT

Emirates upset with the service

On checking my records, I have been flying Emirates for the past 20 years & was very disappointed in the service of the Flight Attendants & the food served.

Reason why I am putting in this complaint was merely that the flight was 25% full & upset with the service. The lunch meal was placed on my tray, without a lid on the salad which was dry. The food was ice cold of which I refused to eat.I called a Flight attendant & told her my complaint, she insists there is nothing wrong, about 30 min later another attendant approached me & asked what the problem was, told her the same thing, also was cool & calm about it. After I complained they all seem to ignore me, if when passing with drinks, skipped me & carried on. Also, Emirates needs to do something about the light meal before landing, the roll is almost frozen cold, would be a pleasure to eat if it was maybe defrosted longer or heated. Also, Emirates need to change their menu for years it seems to be the same. Many thanks, Shamim

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8:25 am EDT

Emirates luggage delivery

I was returning from Birmingham to Singapore via Dubai on EK 404 and EK 038. After waiting for one hour in Singapore one airport officer show up with a notice of the name of the passengers whose luggage have been missing in Dubai connecting flight. The airport luggage lost report section assured me that I will be receiving my luggage by next working day. I am still waiting and surprised with their poor service. I have a flight tomorrow and if my luggage is not delivered before that I will file a case against this poor service of emirates. Sharif mahtab dean. Email [protected]@gmail.com

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12:36 am EDT

Emirates appaling treatment

I am appalled beyond belief by the lack of information provided by emirates check in staff in madrid and the incompetence of their dubai transfer desk staff. I have been humiliated and treated like a criminal for being in possession of an e - cigarette in my carry on luggage. Apparently the rules for personal possession allowed in dubai has changed since the 1 st of july and I started my trip on 22 june. Emirates made no mention of this at all. Neither the mobile app or the website mentions this change. All my e - cigarette equipment worth in excess of $ 500 has been confiscated by dubai airport staff. I spend hours during my transfer time between the mad - dbx and my connecting flight dbx - per at the airport talking to police, customs and emirates ground staff to find an amicable solution to this appalling disrespect of peoples personal belongings. Customs blamed police, police blamed emirates and nobody took any responsibility or sensible action. Although it is beyond my comprehension that e - cigarettes, containing on toxic chemicals or producing smoke harmful to others are banned at dubai airport while real tobacco products are actively promoted for duty free purchase and smoking areas are common throughout the terminal, I do respect the law of the country I am in. My suggestion to all parties involved was therefore to keep all of my e - cigarettes equipment concealed by emirates staff during my transit time and then handed back to my on departure. Emirates ground staff took no responsibility or indeed offered any assistance at all although it would have been their duty to inform me about this change in law. I am deeply disgusted by the way I was treated and robbed of my expensive personal belongings. I have been a loyal customer for over 10 years and will now go elsewhere. Nobody should be humiliated like that and people should know what to expect from this airline.

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8:45 pm EDT
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Emirates unacceptable services & staff for fly emirates

Dear customer affairs team,

I would like to explain about my flight with emirates which was very low class services and rude staff. My flight was from doha to manchester return same. Stope in dubai for one night. Next flight dubai to manchester ek17. So in the airport the counter staff he said that my visa evw is must full name. I don't know about that but acceptable if it by the rules of uk boarder and I asked to speak with manager duty to confirm that she said yes this right she was unfriendly unhelpful very rude unfortunately without show me what I have to do. As i'm passenger in foreign country in late time. At least they must guid me how my flight can be change. Her name (Sagarkea).
Then when go back to the counter to collect my suitcase one of the emirates staff counter issued for me the boarding pass for the same flight, but again they stop me at the gate. I was really surprised about the system. Again no one help my plan destroyed because of the emirates staff system. I rebook my flight and I make my visa as they required no one was help everyone try to be unhelpful very strange from one of the best airline.

In addition for my return I stop in dubai for 2 days. And the guy in the counter told me no problem. Just call when u arrive dubai to change the flight from 25 to 27 and it will be fine. As my luggage off to dubai. Again when I call and for 30 minutes waiting in the phone. They told me you have to pay pelanty 390aed which is 100 plus your chance. And my ticket eco flex. I went to emirates office again they told me you have to go to the main office for this change. It was my holiday in relaxed coz of fly emirates unfortunately. Then I booked with qatarairways to avoid any problem with emirates.
Just to explain i'm traveling with emirates such 2006 and member [protected]. I'm paying a money to travel and relax. To face these kind of staff and system which are very rude. Please we are traveller and we pay money to have good service. With friendly staff helpful. Not what I saw. Even my cousin from dubai was with me in this scenario in counter. What I can say big x I hope and wish will not use fly emirates again. Kindly enhance your staff skills and services and system.

Boarding pass attached
Qatar airways teckit attached

Best regards,
[protected]@hotmail. Con

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1:54 am EDT
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Emirates emirates airlines flatly refused to provide wheelchairs to senior citizens

The worst case of customer service by emirate airlines: denying wheel chair to a couple aged 70 plus
The worst experience of customer service has been faced by my parents travelling by emirates flight (Ek 501) to dubai thereafter continued journey following change of aircraft at dubai (Ek 229) to seattle from mumbai on 17th june 2015.
While air travel is always stressful for anyone―the long wait, the security hasles etc. The process can be even more grueling for people with disabilities.
My parents mr jayantilal gangar & mrs. Chanchalben gangar arrived mumbai t2 terminal on 17th june 2015 to board emirate carrier ek 501. The request for special asistance was made at the time of booking the tickets very well in advance. After a long wait of 40 minutes this couple aged 70yrs plus were obliged with a wheel chair by the airlines.
The agony is not yet over. During the change over for the aircraft at dubai & deplaning at seattle airport the airlines flatly refused to provide wheel chairs to this couple & said that they had not received any such request while booking!
The senior citizens slowly made their way out of the airport and almost dropped when they reached the exit.
The airlines has failed miserably to provide care to the senior citizens.
The airline now stands to explain this act of in humane behavior towards senior citizens and also stands penalized for violating the law!

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3:50 pm EDT

Emirates disappointing service

I travelled back to London from Dubai last week with Emirates airline, I am appalled and highly disappointed with the service I recieved! Or should I say lack of..I found the cabin crew to be rude and fed up, with no patience and harsh tone of voice, a few times cabin crew members were passing hot water and trays over the top of my head and holding conversations in the aisles with the trolley delaying me from using the toilet, 1 member in particular kept dropping things such as a tray of juice and water and other items, me and my friend asked for a drink and it seemed to be a bother, 20 minutes later still no drink and I had to ask someone else, a friend of mine sitting in front of me had a sticker on her chair to get woken up when the meal is ready but they failed to do so, overall my perception of Emirates airline has really gone down hill especially as this was my 1st time flying with them

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11:17 am EDT
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Emirates luggage

Traveled home from Dubai on the 2nd June 2015 on flight no EK 0019 380 airbus business class during the flight one of the attendants spent some time standing in my seating isle talking to one of the footballers that was on our flight when I got home and thought about the situation I've payed for that seat so I could have a bit of privacy would it of happened if I'd payed first class I don't think so the final straw was when we got to manchester and reclaimed our baggage which was one of the last to reclaim my bag was dripping wet and it looked like some thing had been pored on my case also it was marked and bashed it hadn't been raining so that can't be the cause I would of expected better care of my luggage considering how emirates pride themselves on there standards and airways yes you do get the royal treatment travelling out of manchester until you return back to manchester then it's a free for all at baggage reclaim shouldn't there be a separate section for business and first class passengers I'm not being a snob but the prices you pay for these tickets you should get better treated I've enclosed photos of my case so you can have a look and make you aware of my situation and hope it will help in making the airline take notice of what's going on as it reflects badly on yourself tried to speak to someone at the airport but wasn't anyone to complain too hence this email kind regards A Donnell Ps and it might be petty but didn't get offered any chocolates on flight that's the second time know

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5:13 am EDT

Emirates luggage bag damaged

Dear sir / madam,

This is with reference to my recent travel through emirates from karachi-dubai-milan.

I traveled from khi-dxb through ek-603 on may 19, 2015 and I took ek-101 on may 20, 2015 for milan.

Unfortunately, upon the arrival at milan airport I found that my luggage lock was broken by force (May be to check what is inside the bag). It was really a bad thing because somebody could have asked me to open it instead of breaking the zip lock because now my luggage bag is useless.

When I travel through emirates I believe that my luggage and other belengings are in the safe hands and i'll get it back in the same condition. It really pissed me off at the milan airport to see the broken lock of my luggage bag. I bought a new brand american tourister bag for this travel and somebody ruined it.

Since, I am traveling through emirates airline, so I believe it is your responsibility to ensure the safety of my luggage bag and you must compensate this loss. I am still in milan for couple of more days and going back to pakistan on may 23, 2015.

I hope you'll take necessary action in this regard to compensate my physical loss and the emotional shock.

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sahmad1068
Houston, US
Apr 24, 2011 6:53 pm EDT
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we travelled from lhr. pak. to houston tx. when we checked our luggage we could not find the laptop in the luggage, so i urge you to investigate about this matter. we always prefer travelling emirates because of its reputation.thanks.

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naeem111
, AE
Feb 06, 2010 2:26 pm EST

I HAVE RECVD A MSG STATING THAT "YOUR MOBILE NUMBER HAS WON 154, 000 STERLING POUNDS IN THE ONGOING NOKIA PROMO FOR CLAIM CALL+[protected] OR EMAIL nokiapromos@yahoo.co.uk"

PLEASE JUST WANT TO CONFIRM HOW FAR IT IS TRUE

THANKS

NAEEM

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mohamed khir whbi
, LY
Feb 12, 2010 3:37 am EST
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i won $154.ooo ongoing nokia in my mobile number

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jamaicahereicome1975
Middleville, US
Feb 06, 2010 3:30 pm EST

Of course it is NOT true. It is one of the oldest scams in the book.

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naeem111
, AE
Feb 06, 2010 2:36 pm EST

Please ignor the comnay name as it this massage came from nokia thanks

naeem

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9:48 am EDT

Emirates delay and rude staff and lack of response from complaint submitted directly to them and their ceo

Flew with Emirates from Manchester to Singapore via Dubai and unfortunately we were delayed by 3 hours and subsequently missed our connected flight. The customer service received when arriving at Dubai was extremely poor and all passengers were required to queue for over an hour to acquire information as to how t o complete their journey. Bearing in mind this was at 3.10am, passengers were then required to queue for another 30 mins on a different floor for a food voucher which barely paid for a hot drink. There were no seats available and all in all, we had another 6 hours of misery whilst awaiting the next plane to Singapore. In addition, staff on the flights, both ways, were on the whole, rude and extremely unhelpful. Compared to the 10 flights we subsequently experienced travelling from Singapore to Cambodia and through Vietnam, Emirates were bottom of our list. We met with only perfect service, bright smiles and enthusiastic crews. What has made it worse is the fact that despite contacting them on numerous occasions, I am yet to receive an acceptable response - I received just one email which advised me they would give me some airmiles if I would like to open an account! I have even emailed the CEO in desperation but my communication remains unacknowledged. Shameful service Emirates. You were an extremely large black blot on our otherwise amazing 'once in a lifetime' holiday. At the age of nearly 60 years, you are the first airline I have ever felt compelled to publicly highlight your total inadequacy.

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Manuel Mirage Prabhudas
, MZ
Mar 24, 2015 5:25 am EDT

Hi
I travel In Emirates Flight On 26th feb.2015 from Maputo to India via Johanessberg, Dubai, Ahemedabad and return on 14th March 2015. but I am just check my sky ward point is still the same. so I want to know why my points didnt incrise.

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paul endicott
Warminster, GB
Jan 21, 2014 7:28 am EST
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flight from dubai last Friday, departure delayed for almost an hour. flight almost 2 hours longer than expected
and since arrival in uk my wife has been suffering contineuos vomiting and mental confusion, doctor says possible infection
of inner ear. have there been any other reports of similar reactions

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Lakshmanan Ramanathan
, IN
Jun 08, 2012 12:29 am EDT

Lost Of Mobile Phone
1.Flight No.EK.152
2.Date Of Journey:06/06/2012 14.55 Hrs.
3.From Copenhegan to Dubai.
4.Seat No.Row.23.B

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jeje/motunrayosilva
Erith, GB
Apr 18, 2012 1:18 pm EDT

I forgot my jewelries in locker 27D frm DXB to LGW on 09/04/12. Flight number Ek 011.will appreciate if i can get them back.thnks

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Vijaypal sing
, US
Feb 28, 2012 2:42 am EST
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flight no : - EK 506 Dubai to Mumbai on 27-02-2012 delayed by around 3 hrs due to this i missed my onward flight 9w 2053 Mumbai to Jaipur on 27-02-2012 so please help me out

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tammt Ralphs
, OM
May 22, 2011 3:45 pm EDT

I would like to congratulate Emirates on their excellent serice from Mr Sandeep Bhaskar Natu, he went far beyond his role to make sure my son and I got our flight to dubai to see my husband for his 50th. I can not praise this service from Emirates enough. Well done to them and especially Mr Natu.

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shansi george
Bexhill-on-Sea, GB
Apr 30, 2011 8:04 am EDT
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i lost my backpack in dubai airport check in on27/04/11.I am traveled from calicut to LGW on flight EK009

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sagajones
, US
Dec 16, 2010 12:05 am EST

If you're of Asian descent do not fly Emirates. They have a policy of gross overbooking and they will pick Asians to bump. We were bumped in both directions on a multi-legged journey. They have typical tribal nouveau-riche attitude.

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Mohammed
, ZA
Mar 11, 2009 6:22 am EDT

Booked trip with Agent in Dec 2008, Gave my Credit card Details for tickets and Emirates Sandton South Africa duplicated a Payment. On enquiry this was to be Refunded, but to date after numerous calls / emails / faxes, still no Refund or even a Response from Emirates Sandton South Africa.

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Roji Malachi
, GB
Jan 11, 2013 6:45 am EST
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I also had the same experience

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5:28 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Emirates - lost and found

Sad to inform that after the security at transfer desk at dubaiinternational airport terminal 2 on the 24th april at 1245pm & in a hurry to catch a connecting flight failed to pick up both my apple macbook pro 13 laptop and ipad-1 (photo attached) from the tray on the apron after x ray. I am sure the same were left at the security conveyor and was surprised...

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5:25 pm EDT
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Emirates baggage damage claim

My name is madam lok lin tai. I traveled to christchurch from sydney through emirates flight no ek 418 on 08th april 2015. My luggage had cracked/damaged when I arrived in christchurch, new zealand and submitted my complain to airport's staff. My complain no is check11512/08apr2015/0445gmt.
Because of rushing time I am not claimed at spot and could't found/purchase luggage to replace until I am back to sydney airport on 18/04/2015. Purchase invoice r282770001 as amounting aud$314.30 from rolling luggage. I am back to kuala lumpur malaysia on 19/04/2015.
Just want to check how I am going to make a claim in malaysia?
My contact hand phone [protected] or email address [protected]@yahoo.com.
Please reply as soon as possible.

Thank you.

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Distressedconsumer
, AE
Nov 21, 2011 7:09 pm EST

Me and my 1 year old daughter was flying from Dubai to Karachi, the flight was full yet they used the bus service to transfer the passengers from terminal to aircraft which resulted in chaos. I was pushed down the escalator and with the baby in my arms, it was absolutely horrifying. I was literally shaking from the experience. I can't believe that I would be treated like this on one of the so called best airline.

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suzan Halik
, AE
Jan 29, 2011 6:25 pm EST
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I traveled through emirates airline on the 25th January 2011 business class(EK 217) believe it or not I found a human nail in my pie, I did complaint and they insisted that it's from the wheat in the bread but I'm sure it's a nail.
Suzan Halik

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emiratesairline
, AE
Jan 04, 2011 12:59 pm EST

was travelling from dubai to kenya on 2nd of december 2010, unfortunately the member of crew had a lot of attitude towards the passaengers the service was wark and the total experience was bad. since i had decided to travel with the airline because of the service thou it was expensive but i was really disappionted.

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faith7
Folsom, US
Aug 09, 2012 12:00 pm EDT
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I agree with the complaint about attitude of Emirate attendant. I was treated the same. This lady asked me to place my bag in the first class cabin since someone had place a bag on my spot of the cabin. When I urgently needed something, this lady gave me a bad look and refused first then said okay and then when I was done she said, are you sure you will not need anything anymore. I was surprised. And then here I was waiting at the restroom for 15 mins and then a senior lady also was standing across for me to go. Then that same attendant came to me and said I beg of you please if you don't mind let this lady go first. Excuse me, even if she hadn't said that I would have done it due to humanity. They treat us as if we are stupid people. Very Rude people.

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Bmajor
, US
Jan 28, 2011 6:51 pm EST

If you followed good practices about filing insurance claims then you should have lots of documentation in the form of emails, mail, voice-mail, police-reports, etc. You can contact a lawyer who deals with insurance claims and discuss with them your options in the mater. In most cases you will receive your money quickly after the insurance company receives notice from the lawyer that they have been obtained as council.

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5:45 am EDT

Emirates no resolve to stolen items

I was a first class passenger on emirates from cape town to washington dc, with an overnight layover in dubai. Many valuable things were stolen from my luggage and I have no resolve after dealing with this for more than a month. The problem is that I have few receipts for the items as I had had them for decades. And it goes beyond the value-it is the principle of it all. I was stolen from and they don't seem to care! I have asked to meet with their security people in dubai, and they don't even acknowledge that request.

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12:22 pm EDT
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Emirates hotel reservation

Hi to who my concern my name is nesredin I flue on emirates airlines from houston to addis ababa on 01/01/15 returning on 02/15/15 purchase ticket with include hotel reservation on both way but I had to change my returning ticket in addis ababa at emirates office for reason in addis they forgot to make my hotel room reservation when I got to dubai I had to suffer b/c I can't have room so I had to buy my owen hotel room, dining & breakfast so west my many and time it was bad exsprience so be kind to re embursed my exspences tnx in advance to continue business with you abrisate. The exspences was $175:00 dollar tnx.

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2:58 pm EDT

Emirates security staff

I recently travelled through dubai international airport as I had a connecting flight. I am a sikh woman who wears a turban and was appalled at how I was treated when passing through security. I have never had any issues in any other airport. The woman that checked me asked why I wore a turban and told me I needed to remove it if I wanted to proceed. I have to say I have never felt such an abuse of my human rights and disrespect to my religion. I passed through security in the uk where they will wave a metal detector wand over my turban with no issues. I have visited multile countries and have never been subjected to such requests. I completely understand the security requirements and am a law abiding citizen.In uae women wear full headdress as part if their religion I am sure they are not asked to remove this to pass through security. The women are also very rude and aggressive. I felt the need to complain as in the future I will plan my journeys to avoid dubai international airport if this is the treatment I would receive. I also want to ensure that no other sikh woman has to be subjected to this discrimination. Your staff need training in diversity and how to treat others with respect

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PHILLIP WERE MAGAK
, KE
Apr 02, 2012 12:47 am EDT

WHY SHOULD WE PAY FOR THE TRANSFER OF MILES 423 USD EG MY DAUGHTER TO ME FOR A TICKET TO DUBAI
OTHER AIRLINES LIKE KENYA AIRWAYS OR SWISS AIR ONE PAYS NOTHING ON TRANSFER OR MILES
WHAT IS UNPLEASANT IS THAT ETIHAD AIR IS SELLING TKTS NBO DUBAI FOR 399 DOLLARS RIGHT NOW!
THIS IS NOT FAIR AND MAY BE COUNTER PRODUCTIVE

MY CONTACT magakpw@yahoo.com

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Esther
Newcastle-upon-Tyne, GB
Mar 17, 2009 10:44 pm EDT

i was arrival in newcastle on 27 of feb 2009, and my baggage is lost and i already report, but til now i also cant get any information from emirates airline, even my baggage is delayed, lost, i also dont know, til now already three week...

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Faiz Omar
, LK
Dec 15, 2008 10:13 pm EST

Hi my sister travelled from Botswana to Sri lanaka on 8th Dec and had interlined the luggage which went missing. It was successfully checked in at Botswana but mishandled in Johannesburg. I have traced back and found that the luggage has been sent on another flight and bearing RUSH TAG # EK823106.

Need help to track the definite location of the luggage.

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YAHYA.M.BUHARY
,
Nov 28, 2008 4:32 am EST

i travelled from dubai to colombo today via EK348 and my baggages have not arrived.I made a complain in colombo airport(ref #CMBEK48560).pls take necssary action to send my baggages to colombo today it self via emirates or sri lankan airline tonight.since my home town is far from colombo i am staying in a hotel spending 10, 000 rupees per day and i have visited sri lanka for a short spell

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Gabrielle Herzog
,
May 06, 2008 10:43 am EDT

My husband has 64.984 points
myself 39.984
I have phoned Manchester 3 times and ist seems not to be possible to book a Marriott from 13-16.8.08. in Frankfurt oder Hamburg
They love to let me wait.
Well...airlines are plenty ...so goodbye Emirates.

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Florence Kanyike
,
Oct 14, 2008 2:55 pm EDT

I travelled Dubai-JFK on EK 203 and had my baggage left in Dubai.

I have spent Sund- Tues without my stuff and was forced to make some quick purchases.

I need a reclaim plan while at JFK and assurance that I will not be tossed around.

Pls provide a contact once at JFK.

Waiting,

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louisec
, ZA
Jan 06, 2011 12:38 am EST
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My Luggage are lost since 20 December 2010, I have spent over 300 Ringet on phone calls to Emirates with no news. They told me to go and collect $150 from any Amirates office so I went to the Pavilion in KL and they just send me back to go to the airport that is 75 km from were I am. Up to now I have not received anything from Emirates, I am on a 4 week holiday with my shoes and chargers only, the rest is gone. I have never seen bad seevice like this ever. I don't think I have ever been in such inconvenience and they give me the impression to feel nothing

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rajendra
,
May 20, 2008 10:29 am EDT

I have lost both my bags while coming to KC at New York airport . I gave details of my luggage to Swissport baggage Services at NY itself but dint get any reply till now.

I will suggest to others not to go by this airlines...

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Vishal Hiraskar
, IN
Sep 01, 2009 1:59 pm EDT

I have lost my luggage from London to Amman(Jordon) via Dubai.

I left london on 31st Aug, my Airlines was Emirates and
my Flight no was EK6 .
My File ref no: AMMEK31035/01sept09/1419GMT
Tag no: EK711830

Please help

My name :Vishal Hiraskar
My Cell no: +91 [protected] (international roaming)
My Email.: bkvishal108@gmail.com, prabu.gs@gmail.com

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Mrs. kaur
, IN
Jul 04, 2011 10:08 am EDT

Hello, sorry to write that lost my things from my bags while traveling from south Africa to Dubai to New Delhi on 30th June at flight EK 516.Our locked bags were opened and few things were stolen. Have been traveling since so many years and have never experienced such a thing. We were really disappointed as knowing that Emirates has such a reputed name and then too such things can happen. Am sorry to say but think that it's the negligence of the ground staff otherwise such theft cannot be possible.

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10:13 am EDT
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Emirates denying rights of passengers

Dear sirs

Shobha morarji emirates skywards: gold [protected]
Shaukatali khan emirates skywards: gold [protected]
Date of travel: november 21, 2014 ek 720 nairobi to dubai

We have travelled the world over in emirates and we are quite aware that emirates send some of the “oldest” aircrafts to our country kenya. However, this time it was the “pitts” as the aircraft was one of the lousiest we have ever flown with emirates.

We had chosen seats 10j and 10k. However, just before boarding, our seats were changed to 6j and 6k with explanation that our seats had some issues and therefore we needed to move to other seats. On being seated, we realized that 6j and 6k were bassinet seats and had the “most obsolete” tv screens - 8 inches, when the rest of the seats had 20inch viewing screens.

Obviously these seats had been removed from one of their “written - off” aircrafts and fitted here –thinking kenyans do not have any class and would not mind “sub - standard” hospitality despite paying quoted fares in business class.

After a lot of arguments and insistence, we were moved to seats 12j and 12k –again only to realize that seat 12k would not recline at all. I therefore had to sit all “cramped up” as one would sit in the economy class emirates despite having paid “four times” the economy class fare.

I would like to bring to your attention that when we pay business class we expect business class service but the service we were given was that of worse than economy class.

Again food served was lousy and totally below standard. My husband could not eat anything because of this and was left hungry.

We must say that we are totally disappointed at the kind of service and aircrafts emirates provide for flights between nairobi and dubai.

Due to this sub - standard and extremely poor service that we received during this sector, we are demanding to be compensated as we did not receive the service that we had paid for. We have paid for business class – however we did not receive the business class service and all we are asking for is to be refunded for the sector nairobi –dubai which we both travelled. Emirates have denied to refund us our rightful dues.
Needless to mention the inconvenience we suffered during this route.

I would also like to point out at this juncture that ours were not the only seats having this problem on this flight. Our neighbours also had issues with their tv screens.

Disgusted.

Shobha morarji

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EmiratesUC
, SA
Mar 28, 2015 4:57 pm EDT
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NEVER fly Emirates. Please join & LIKE our page: www.facebook.com/emirates.unsatisfied.customers Twitter: EmiratesUC

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3:49 pm EST
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Emirates very poor service

My plane (Flight # fz 232) was delayed several times on feb 21, 2015 and finally cancelled. They scheduled the flight next day and same thing happened... Delayed several times and nobody bother to explain what happened. People were hungry and confused about what is going on. This is a horrible airlines experience anybody will have. Nobody should fly emirates airlines... Never. They should refund plus more to all the passengers for all the suffering they went through.

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Zakaria Khan
,
May 28, 2008 6:01 am EDT

Quality of food served on Kolkata Dubai route is absolutely disgusting, There has been a serious deterioration in the quality in the last two years, I think the caterers supplying the food are creating problems. There is no breakfast served although the local reporting at the airport is 6.30 a.m. One has to reach the airport from various parts of Kolkata which normally takes one to two hours.

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souqscam
, AE
Apr 22, 2013 1:38 pm EDT
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The main service of an Airline is to take you safe from point A to point B everything else is complimentary. The price of your ticket has nothing to do with the quality of the food or the service provided onboard. so next time just fly a cheaper Airline

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3:52 am EST

Emirates baggage thiefs

I am a frequent flier on Emirates Airlines. I have made several trips from the US to Dubai, from Dubai to India and back to the States. On January 31st, 2015 I flew from Dubai to Mumbai on EK 506, with my howling infant. When I boarded the flight, I had my hands full with 2 carry ons, duty free bags and my child. Seeing my crying child and trouble finding an over head bin for my bags, the stewardess took one of my carry on bags and clearly told me that I would receive it on the baggage carousel in Mumbai. I gave her my bag and settled for a 2 1/2 hour flight. The stewardess did not give me a tag for the bag. On reaching Mumbai baggage carousel my bag was no where to be found. I have been calling and emailing Emirates airlines everyday since Feb 1st 2015 for any sort of response.

In the past on 2 occasions Emirates has lost my checked in baggage only to have them delivered to my residence in Dubai 2 days later. So this time around I decided to pack all my electronics and essentials for a week in my carry on, which they have lost. In addition, since I was traveling to India to start up a business, I was carrying cash that I distributed between my handbags and the lost bag has a considerable amount of cash!

Firstly: Emirates has been very unresponsive.
Second: Each time I call, Mumbai staff is waiting for a response from Dubai.
Third: They have gone ahead and decided that the bag cannot be found, but they have not informed me of this decision till I call them!

In a phone conversation with their staff at the Mumbai airport on February 11th, 2015, the staff member tells me that since Dubai has no idea where my bag is and since the value of good in the bag is so high they do not know how to proceed with compensation. They also mentioned that Dubai is not sure if they can compensate me for my loss!

I can deal with a stewardess or two that have been impatient and rude on occasion. I can also deal with a checked in baggage being sent back to me 2 days later, but loosing my hand bag with all my valuables...this has gone too far. I wonder if I can sue Emirates Airlines for the mental agony and distress their irresponsibility has put me through.

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