FloryDay
reviews and complaints

Hi!

My order numer is: [protected].
I've received a package form FloryDay on Wednesday (14 Sept 2016) and unfortunately I have to say that I am not satisfied with my two items.

First dress which is supposed to be made of silk looks like made of anything but silk. The quality of the material is really poor and feels like plastic.
The second one is sewn unevenly and has something that looks like longer material tails in the front and in the back.
These two are totally different than the photo on the website.

I paid a lot of money as for the plastic dresses and I need my money back.
Unfortunately OnlineChat and telephone number are not working.
I asked them for the return instructions and to start the refund process.
I wrote two emails on the address but no reponse.

After reading all those stories, I am starting to be a bit worried.
Hope this complaint is going to work. :(

Do not purchase anything from this company This company is a total scam. The do not have a customer service department and no operational phone #. When you request a refund for low quality, mis-colored, shotty merchandise you keep getting a (form generated email). I ordered (4) dresses and when they arrived, I noticed that the color of the dresses did not match the color on the website. I have been trying since I received the merchandise on the 15th of September to get a refund which I still have not gotten. I was able to speak to a representative via their online chat (Ziaul) no help. The only thing that you will get is generated email that you cannot reply too. I have been reading all of the complaints and the response from Floryday is the same. When you click on the [protected]@floryday link it goes directly to the online website. This company should be shut down. Consumers, please do not purchase anything from this company. You will never get quality merchandise, you will never get a refund, and you will never get a piece of mind. Do not sign up for any newsletter. Be aware.

I ordered a dress no021033863297 on aug 29th 2016. I arrived today and although i am size 14/16 and ordered xl i cannot even get this dress over my shoulders, i want to return it to have refund, but nowhere on your many website pages is there an address for returns.
Please can you send me a returns address
I do hope this is not another anonymous chinese scam as i shall spread the word about on line shopping

15/9/16
Waited over a month for a dress. When it arrived it was nothing like the photo shown on Floryday's website. The photo on the website was actually taken from Spell & The Gypsy website of their Hotel Paradiso dress. The dress is made from cheap fabric and lacks detailing on the waist and is a very strange cut and size. Using another companies photo is very misleading also. I am now asking Floryday for a refund which if you believe what they say on their website should be an easy process. Not so far. I have had to submit photos . There returns policy does not say anything about having to give evidence to obtain a refund. I would not recommend Floryday to anyone

Very unprofessional company. Shipped me someone else's order and included an invoice with the other persons personal information. I never got my 1 dress order. Then they wanted me the costumer to pay for the re-shipping of this persons order or to meet with her in person!
Ignored my request for re-shipping my correct order and to send me a self addressed envelope so I could return the items.
I have relocated to canada and doing the shipping for them is not possible, post costs from here are outrageous $40 for her items. I have repeatedly asked them to resend my order and got the run around, generic vague nonsense and unwillingness to take responsability and fix the mistake asap, now I just want a full refund and for them to send me a return envelope at their cost. Avoid this nightmare consumers.

Hi, I have just received 2 beautiful dresses from this company.
The dresses are well made but one is simply too large & I need to return it promptly, with in 14days to receive refund.
I cannot find a Returns address anywhere on their Site.
After a Live Chat, I was given this link but it simply brings me to this Complaints page ... ?
How do I return the dress without an Address ! ?
Very time consuming and worrying !

I placed an order and once this dress arrived, it looks nothing like what was advertised, it is completely see-through, very bad quality and not even the same colour. The actual dress I received looks like a low quality night gown and will never be worn, i would not pay R50 for this dress never mind R1800 (after customs) Thankfully I am a social media manager and will make sure that I will be spreading the word. Total rip off!
dress>>> https://www.floryday.com/Polyester-Others-3-4-Sleeves-Maxi-Casual-Dresses-m1011850

Order # [protected]
I ordered three items through this company. Two were cut too small in the arms, so I inquired through their live chat about return. Was informed " we do also accept the return and offer a full refund of item total if you are just not satisfied with it( you need to return at your own cost)" Glad to do that but, even after multiple inquiries, they would not provide and address for the return.
Just need to know where to return items for refund.

This company fills your inbox with emails about making purchases, but is remarkably uncommunicative regarding returns.

I have ordered a dress from FloryDay website and when I received it and tried it on I was very disappointed because it did not fit me at all. At was very small and tiny and also it was quite short even though it was supposed to be a knee length dress.
When I contacted customer service they said that I can return it back to China if I want to get a refund. But it was too expensive to return and there was no point in doing that. Then I asked for an exchange and they said that it was against their policy. They offered me a discount on my next order but I refused to accept that. I will definitely not buy anything from this site again. Very poor customer service.

Ordered a dress from www.floryday.com and required quick delivery because I needed the dress for a special event. The rep I spoke to assured me they'll make it on time and I believed them. My mistake.
On the estimated date nothing arrived but I've decided to give them a few extra days. Nothing! Emailed customer service and asked them to cancel my order.
So I went to a local shop and bought something there. When I came back there was a new message from FloryDay. They said that they were not able to cancel my order or refund my money because the order was shipped and it was against their policy. My dress arrived weeks later and it was beautiful but already useless.
Will never buy anything from FloryDay.

I have ordered an item from this terrible company and I do regret that I did not check the reviews online.
I placed my order and paid for it. Later I got contacted by FloryDay and was told that they did not receive the money. I immediately contacted my bank to see did the payment went through or not and was told that FloryDay did get it. But these people kept telling me there was no money and asked me to pay again but I refused. Then they just stopped replying to my messages.
I found their Facebook page and tried to contact them there but nothing. Then I left a negative review on their page and it was immediately deleted. I left another one and got blocked.
I already contacted my bank and asked for help. Just to be sure I also blocked FloryDay. Do not believe this company, they are very dishonest!