Complaint Rating:

Just about a year ago my best friend and I stayed at the Flora Springs Hotel. We each had separate rooms, and the rooms really were beautiful, however it still became the absolute worst vacation of our lives. There were several minor problems like sporadic room service, and terrible odors in one of the rooms, but the other problems were criminal. First a man claiming to be, and in the uniform of hotel security tried to enter my friend's room at four in the morning scaring her to death. Next, a volcano erupted nearby causing the airport to close for 3 days. Without notifying us of this, the frontdesk attendant checked us out of our rooms, and even called a cab for us before he notified us that the airport would be closed for 3 days, information he knew all along. Next, he was unable to provide a room for us and did not even assist us in finding a place to stay for the next 3 days. This is after we both spent a week at their property. On top of all this, when I arrived home I realized I was a victim of identity theft with my credit card. It was proven that the gentleman that worked at the front desk had used all of the information from my credit card when I registered to sign himself up for an ADULT DATING SERVICE!!! To this day I receive lewd emails from similar adult websites because of it! To add insult to injury the only action taken by the hotel was to fire the gentleman and they shot me a brief apology email! They did not even pay my phone bill for calling the hotel from the U.S. to get to the bottom of the situation. I am in the hotel business and if even one of these events happened we would have done a lot better than an email. Unfortunate because the rooms really were lovely.