FlightHub
reviews and complaints

I purchased a 2 tickets with FlightHub and they are refusing to honour their policy cancellation that was provided to me at the time of purchase.
I called to change my flight from one destination to another, the trip is in 2 months, and they refuse to let me do that even if I paid the fee they state in their change/cancellation policy on their website as well as on my itinerary and email. I then tried to cancel the whole trip and pay the fee for that and they will not let me. Only thing I can do is pay a fee to "hold" my trip for one year. Meaning same destination and the same people. NO CHANGE. All I want to do is change my destination without forfeiting all my money. Im taking my mother who has cancer on a lovely vacation for finishing her chemotherapy and its turning into hell for me. Your reps are rude and very ignorant to me. Getting a supervisor on the phone is impossible (currently waiting 1.5 hours on the phone ON HOLD). Im getting told there is absolutely nothing they can do but "hold" the vacation for a later time. I can't even get a credit for another trip, change, or even cancel my trip.

Problem Date: November 20, 2014
Purchase Date: October 11, 2014
Reference No.: [protected]
Sales Rep:

All I want to do is change my destination.

After attempting to book a flight with this company on their online website via my iPad, and waiting through a very long loading time on the confirmation page, I was alerted that "my request could not be processed at this time" and i was sent back to the first page to start my booking all over again. I waited a little while and saw no email confirming anything, so i assumed since i never saw a "thank you for booking" or any type of booking confirmation (AND A MESSAGE SAYING THAT IT COULD NOT BE PROCESSED AT THIS TIME), that i was still without a flight. Since the flights were on sale i decided to go directly through the airline and grab one of the last sale seats. Two days later while checking my CC payments i noticed that i had two charges from the airline. So i went in my email and saw that an email had come through later that night from FlightHub confirming the flight that was what i had thought to be "not processed". I called the company and was on the phone with them for over an hour. Throughout the conversation i was told that I was lying about the information, that it was too bad and it was non refundable and that i would need to try to cancel the 2nd flight i booked through the actual airline. I said that since it was a fault of FlightHub not AirCanada, that i would like to speak to a supervisor and explain to them what happened, as since it is an error from FlightHubs page they should be the ones to refund the flight. The supervisor told me that i was out of luck and that he felt since i did not print the notification that the flight didnt go through that i was lying. I asked to speak to a manager and I was informed that there are NO MANAGERS for this company. The company just doesnt have them, and he is the highest up person that I would get to talk to. Now i have two flights for myself on the same days. My sale flight just became twice the price :) Thanks flighthub.

I decided to book flight through the website www.flighthub.com. I choose the dates and booked the flight, but after one week I needed to cancel it, ‘coz of some personal problems. I spoke with the rep, who agreed to cancel my tickets, but after that I heard promises and this jerk did nothing at all. Of course, in the end he told me that it was impossible and no money back. So be careful if you use this website or leave comments if you have horrible experience with this company.