Fitness 19 reviews and complaints 1
View all 227 complaintsFitness 19 - keep billing after cancellation
Went into the gym to cancel our memberships, and was told by the desk twirp that they could only be cancelled in writing. I said, fine - please give me some paper and a pen. Twirp says it has to be a mailed letter. Somehow, I doubt the legality of this, but since he was refusing to receive my handwritten cancellation, what choice did that leave me? We were trying to take care of this while we were in the area. Couldn't really use the gym anymore since we moved, and had not been there for several months. I called the gym the following week (before monthly billing) and spoke with the "billing person", who said that I wouldn't be billed if I sent the letter. I sent the letter, called the office to make sure they received the letter (they did) and they said they would "make a note" so I didn't get billed. Well, they received my letter, but billed me anyway. I called the gym again, and got some runaround about there needs to be 30 days notice, and that I can still use the gym for an extended time, blah, blah, blah... I told her I was cancelling because I could not use the gym, and didn't want to be billed anymore. I wanted my money refunded. She suggested that I send an email requesting the refund. I did, and got no response. A month later, I forwarded my original email and demanded a response. I finally got a response from their district manager, saying this is the first he's heard about it, I would get a refund immediately, sorry for the miscommunication, and they couldn't find any of my info in their database. How convenient. Not only did I NOT get the refund, but I got billed AGAIN. I've been calling them for 6 months now! These people will not return any of my calls or emails, they refuse to give my money back. Do not give these thieves access to your money. They are dishonest and have no business ethics or integrity.
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These gyms are in one business: get your account number and bill it in perpetuity and keep on getting your money. I'll warn anybody who reads this: if they require a credit card or an account number - WALK! Do not sign up with these gyms on anything but a cash basis. And insist that that's the only way you do business. If they get your credit card or a check, there is no way you can get them to stop billing you until they decide to - which often never happens.
I take it you sent that letter certified? If not, you haven't even begun to cancel.