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Fitfactory.com Complaints - illegal billing

Review all Fitfactory.com complaints

Fitfactory.com
Posted: 2008-11-25 by Steve  [send email]
illegal billing
Complaint Rating: 71 % with 7 votes
Company information:
Fitfactory.com
Nevada
United States
Phone: Discconected
fitfactory.com

I ordered a trial sample supposed to be free with shipping and handling charge, but noticed a charge on my bank account that I didn't recognize or authorize. I have not recieved any free trial sample in the mail yet and it's been over 2 weeks...
Comments United States Diet Products
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More Fitfactory.com complaints
Fitfactory.com - unauthorized membership/fee
Fitfactory.com - unaurthorized charge
Fitfactory.com - money scam
Fitfactory.com - Fraudlent Business Practices
Fitfactory.com - Telephone Call
Fitfactory.com - Unauthorized charges on credit card

Comments

 Sort by: Date | Rating
 440 days ago by Kaiya Diaz  [send email] 0 Votes
These guys are a total scam. What gets me is that these acai companies sell your credit card info to FitFactory.com. Here is what I found as the contact info for FitFactory.com:
Nathan Kinsella
Kinsella Marketing and Promotions
4340 West Mountain View Circle
Cedar Hills, Utah 84062
(801)360-3581
 345 days ago by   Pam W 0 Votes
I order the Acai product (free trial, just paid shipping and handling), and then I get this membership for the fit factory which I didn't request or agree to. I called the 1-866-407-1022 which is supposed to be the billing number to place a complaint and cancel this unauthorized membership and found the telephone number is disconnected. Ordered the Acai a week ago.
 314 days ago by   Mike 0 Votes
when you order the product, it is very clear in the terms and conditions that you will enrolled in a monthly program with web access and other benefits. I read the terms and joined. I also cancelled several months later and had no problem doing so. People get mad and complain about scams, but they never read the terms and conditions.
 244 days ago by   Stephanie 0 Votes
I had no problems canceling too, and I canceled after five months. Site's pretty good too, I used the Chat with your fitness coach feature often, and got a load of exercise demos. I can say it's not a scam, those who get charged and then are not able to cancel probably misunderstood the terms and conditions or had a problem with how they bought acai.

Anyway here's the toll free number I got after chatting with their online coaches a while back: 1-866-407-1022. I used this number when I had billing queries and then when I had to cancel.

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