Complaint Rating:

Company information:
Fisher & Paykel
Cranberry Township, Pennsylvania
United States

On November 21st 2007, I bought a Fisher & Paykel & Paykel DS603SS Single Drawer Dishwasher from Lowes. I was building a bar in my basement and needed to buy it before they began in order to template the space. The project was large in scope and included finishing 1400 sqare feet of the basement, so the dishwasher was not installed until March 21st 2008. In the interim, it set in a storage area unopened and obviously unused. When it was finally installed, I went to use it and it did not drain. After every use, water was in the dishwasher and I would have to empty the water by hand using a cup.

Since it was past 60 days from purchase (even though it was the first use) I was unable to return it to Lowe's - coupled with the fact that it was installed into the cabinetry of my new bar. I called Fisher and Paykel to get warranty service. The person on the other end of the phone was very rude and tried to tell me that it was installation or user error (I had my plumber out 3 times at my expense to make sure that all connections were proper). She then warned that she would provide warranty service information, but if it was found to be user or installation error, I would be on the hook for the charge of the service call. On April 7th, I received my 1st of 4 service calls. It was determined that the pump and motor were bad. Since F&P are in New Zealand, it took 3 weeks for parts to come. It took 3 additional trips, extra parts ordered, and general incompetence before the diswasher was in working order (today, 6/12/2008). While the service technicians were borderline incompetent, it should not have come to this - the product should not have been faulty out of the box and it should not be such a challenge for them to stick behind their products - especially when they brag about how they stand behind their products.

Do not buy this brand - if you do - hope that there are no issues that require them to stand behind their product. It has been a very challenging 3 months.