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firstSTREET for Boomers and Beyond
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www.firststreetonline.com
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1.4 10 Reviews

firstSTREET for Boomers and Beyond Complaints Summary

1 Resolved
9 Unresolved
Our verdict: With firstSTREET for Boomers and Beyond's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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firstSTREET for Boomers and Beyond reviews & complaints 10

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Newest firstSTREET for Boomers and Beyond reviews & complaints

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2:35 pm EST
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firstSTREET for Boomers and Beyond Recliner I purchased online

Very disgusted with the way the imitation leather has worn off the arm on my recliner after only a couple of years. The total purchase price was $1898

Order# W0494127

Serial # ZD531619058MM0

Model# NM 1652S0-TBU-C01

Purchase order #W0494127

Delivery date 01/02/20

My email address is [protected]@comcast.net

Claimed loss: Would like an update or a solution on what the lifetime warranty actually covers. This should be an embarrassment for FirstSTREET.The photo is pretty descriptive of the problem I've shown.

Desired outcome: Replace with fabric recliner of same value.

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3:27 pm EDT
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firstSTREET for Boomers and Beyond Problem with Perfect Sleep Chair

I purchased a Perfect Sleep Chair for my 90-year-old mother from first Street, now know as Journey Health & Lifestyles, on 07/07/2021. The chair was delivered to my home the first part of August 2021 and within a couple of weeks after delivery, the chair developed a noticeable issue of the seat slanting down on the left side of the chair.

I contacted customer service with first Street the first time on 08/23/2021 to report the issue and was told that someone would get in contact with me about it. After no response, I contacted customer service again on 08/30/2021 and was told I need to allow more time for a response. I contacted customer service for the third time on 09/07/2021, and was transferred to the service tech department. I did not reach anyone in service tech and left a message for them to call. I contacted customer service again on 09/08/2021 who transferred me to service tech department. Another message was left as no one answered. I contacted customer service for the fifth time on 09/09/2021 and was transferred to service tech with WSR Solutions. I was able to speak with Lisa at WSR Solutions and was informed that they did not have a work order for my chair and nothing could be done with out a work order. I re-contacted customer service and was informed that a work order would be completed and sent to WSR.

After not receiving any responses from anyone, I contacted customer service for the sixth time on 09/16/2021 and was told that the work order was in and someone should have contacted me. I contacted customer service for the seventh time on 09/23/2021 and was assured that the service department should have contacted me. I contacted customer service for the 8th time on 09/30/2021 and was referred to a Lou Phillips with Mega Motions. I have attempted to contact Mr. Phillips without success and have left a message with no response.

I am thoroughly disgusted and angry with first Street and the "Perfect Sleep Chair." I expected that a chair costing more than $2000 would have better workmanship. I am also disgusted with the customer service department at first Street, as they have only attempted to pacify me and my complaints. I was told the chair came with a lifetime warranty on the frame and mechanism, which at this time appears to have been fraudulent information. It also appears there is no intention by first Street to honor any warranty. I find the lack of action by first Street inexcusable and I intend to also contact the Better Business Bureau and any other agency needed. It it absolutely disheartening that it I have to keep a rolled up pad on the left side of the seat just so my mother can sit somewhat level in the chair. I sincerely regret purchasing this chair and certainly will not recommend anyone make any purchases from first Street.

Desired outcome: To have the chair repaired or replaced.

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9:52 am EDT
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firstSTREET for Boomers and Beyond The perfect sleep chair

This Complaint is filed by Linda and John Terry, 517 Cox Drive, Weatherford, TX 76988, on May 31, 2021. The Order No. is 2636211 and the Account Reference No. is P1229655 as obtained from the Transportation Carrier CRST Home Express c/o A-1 Freeman DAL.

The Chair was ordered on 3/5/2021 and delivered on 5/14/2021 at approximately 7:00 PM. The Carrier was in a heated rush to drop the chair because he had three more to deliver that evening, There was no inspection, no testing, and no instructions were provided verbally at the time of delivery, but an instruction pamphlet was provided. The chair was hastily assembled and the back appeared to be shoved down on a fold of leather.
On that inital evening, after the Carrier departed, the chair seemed to
operate properly; there was an electical smell during the operation of the chair. The following morning, the chair failed to operate in any manner, and was left in an awkward forward position. It has not operated since.

The chair appears to be defective because the left arm is noticeably larger than the right arm, and the chair has a definite left leaning mode. In addition, this custom-fitted chair appears to be made for a much bigger and taller person.

A number of calls have been made to Customer Service, all with unsatisfactory results. Service was twice promised in 10-14 days, and still with no results. We have also experienced communication problems between the chair company's Customer Service Representatives and US Quality Repair agents.

This situation must be resolved expediciously, as it has lingered entirely too long with no service. Without support and immediate action, we are left only with a legal remedy to resolve this matter.

Desired outcome: Because of the issues, our first preference is delivery of a new chair or a complete refund of our money.

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6:07 pm EDT

firstSTREET for Boomers and Beyond 1st street for boomers &beyon

Ordered the recliner and got it after several weeks and a couple of postponements of delivery dates. Got it on March 30th and was put together and it worked. However by that evening it quite working so the next day we contacted their customer service dept and were told they would have a service tech out in 7 to 14 days. It is now April 26th. And nothing. We have made at least 3 more calls and are told it will be 7 to 14 days from the date of that call never mind we had called before and they told us the same thing and didn't want to address the fact we had. So at this point we have a $2200 chair that doesn't work and a warranty that they state they would fix or replace if there were any issues with it.

Desired outcome: Fix it or replace it

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Update by Eulogio Ruiz
May 07, 2021 5:52 pm EDT

Here it is May 7th and still no resolution from 1st street on our previous efforts to get them to honer their warranty. Chair has not worked since late the afternoon of the April 30th the day they delivered it. Continue to make efforts to communicate with them only to get the run around and excuses.

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9:54 am EST

firstSTREET for Boomers and Beyond Perfect Sleep Chair

I placed an order for this chair November 21, 2020. I was informed that the chair had been manufactured was on the way to be. I later got an estimated delivery of December 22 when I called for an update. To date, I have not received a delivery date from the company after multiple phone calls to 1st.
street. I am really getting frustrated. Now after reading 93 complaints re: this chair I will try to cancel my order. I paid almost $2200.00 for white glove delivery of this chair.

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9:51 am EDT

firstSTREET for Boomers and Beyond zinger power chair

It arrived and I unfolded it and tried to use it. It will not go into reserve as the instructions say. It can't be pushed backward either. The wheels lock up. It goes forward and the brakes are off. It is Saturday and of course, customer service is closed. The recording for customer service talks too fast and we had to listen to it four or five times. After going to the website, it was like a scavenger hunt to get to this site and MAYBE my complaint will be read.

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3:35 am EDT
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firstSTREET for Boomers and Beyond deceptive business policies

I ordered a Dual Power Assist Tricycle. There is a phone recording of this order of this order being place that clearly states the terms of the transaction. The total cost for the bike would be $3246. The terms of the sale were 2-3 weeks for delivery, billing at the time of shipping. I was billed for the bike but it was not delivered. The company stated their "policies" that allowed them to bill at the time the order was placed although I was not informed and the delivery time was misrepresented and would be another 4 weeks. The company's resolve and mine was to cancel the order. However a $247 charge remains on my Master Card. This appears to be another mystery "business policy". This company needs to be honorable and state their "policies" up front. I would not have placed the order had I known. The battle to remove the $247 goes on. Customer beware.

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10:39 am EST

firstSTREET for Boomers and Beyond Poor Communication, Errors in Shipping Charges

I ordered a magnification product for macular degeneration patients and paid extra for 3 day shipping. 1. I did not receive shipping confirmation after 2 days and made an email inquiry. 2. It took almost 2 days to get a reply. 3. The rely vaguely noted a back order issue and promised shipping within a day. 4. The product was finally shipped by UPS ground (not 3 day as paid for) and will arrive over a week after expected. I have been told by other Seniors that this company doesnot actually have anything in stock and simply is a third party seller. Customer service is very poor R: Order W0261811 / Beal

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4:34 am EDT

firstSTREET for Boomers and Beyond Customer service problem

I ordered an emergency response phone for my mom. It was back ordered, twice, and took two months to get. It arrived on a Friday, and I quickly determined that it was too complicated for my mom and boxed it up for return. On Monday I began trying to get through to customer service for a Return Authorization number (REQUIRED for all returns)but kept getting a recording saying that "due to a high volume of calls" they were not taking any more calls and referring me to their email, which would be answered in 24 hours (the recording said). Two days later they were still not taking calls, nor had my email been answered. I called my credit card company whose rep assisted me in getting through and getting an RA#. Almost a week after the product had been received by First Street, my bank still did not show a credit to my card, even though the website promises credit within 24-48 hours, sometimes 72(?!?). I finally got through to customer service and found out that they had given me a store credit instead of crediting my credit card! At this point I was told that it would be another 2-3 days before the credit would be posted to my account. This company has a lot of desirable products, but their customer service leaves much to be desired and I would recommend first trying to find the product or a similar product elsewhere. If you order from firststreetonline.com and have to return the product, be prepared for some... make that MUCH, aggravation.

Read full review of firstSTREET for Boomers and Beyond and 14 comments
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milly milly milly mandy.
Tucson, US
May 26, 2019 5:37 am EDT
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I shudder at the lack of real honest to goodness people who work at First Street.Ordered a chair from First Street. The first one came after many weeks and had broken leather all over . Took weeks to get a replacement.Each person I talked to gave me t he same line, I bought one for my mom, grandmother, ect. I had better luck with this company over a pair of slippers that I had to have replaced.They say white glove delivery. What a laugh. The worst each time . Advice, buy locally.

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robert pelnarsch
, US
Feb 22, 2019 6:08 pm EST

ordered a sleep chair from them on 01-19-2019 after the order about 3 weeks later I tried to call them and could not get any one to answer the phone, tried to email them, would not work, finally got a person on the phone but she was very evasive would not give me any info I. wanted tried many times to call them to no avail I finally had to get wells fargo involved to get them to respond and tell me if and where my chair was shipped to .I was tolled it would be delivered by a team of experts to un box it and set it up and etc the two fellows that delivered it did not know how ! about 3 hours after they left the chai r failed in the reclined position with me in it at 79 and handicapped I had a very hard time getting out of it good chair maybe but customer service does not exist

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phillip woody
, US
Aug 20, 2018 5:56 pm EDT
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i am trying to return a quingo flyte no one returns my calls how can i return this item, it is too difficult to operate not easy at all please call me phillip woody [protected]

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phillip woody
, US
Aug 20, 2018 5:58 pm EDT
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please help me asap

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Happy Customer1234543
, US
May 11, 2018 3:56 pm EDT

It's hard to believe anything written here on this site about firstSTREET. First of all, it's common knowledge that you do not leave personal information like email addresses, phone numbers and especial home addresses on a public site. Secondly, I've ordered no less than 20 items from this company and everything works and was delivered in the time frame they gave me. I had questions about one of the products and Customer Service was very helpful and nice to speak with as was the person doing their Facebook. All of the other comments look like spam from competitors. You can't believe sites that don't verify purchases!

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Joyce Hutchinson
, US
Mar 27, 2017 5:37 pm EDT
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Bought sleep chair end of February 2017. MY HUSBAND HAS A TERMINAL BRAIN DISEASE AND WHILE I WAS AT MY DOCTOR APPOINTMENT he waited outside in van. The sales person talked with him. I am not saying he did not order chair but he cannot remember being told about no returns. I was the buyer and I spoke to them one time to give them payment info and I know I was not told. When it arrived it was so big and so overstuffed my husband would slide in the floor every time he tried to sit in it. First street refuses to take it back because it was not damaged in shipment or defective even though the website says 90 day in home trial. When I contacted customer service, the man (I refuse to call him a gentleman because that he was not) tells me the 90 day trial does not pertain to sleep chairs. He was arrogant, rude and tried to "talk down" to me to try to teach me how to use a computer. I am sure I was using computers while he was still in diapers and wet behind his ears. I could not understand his name but my call was 3/27/2017 at 5:15 PM EST. I am very dissatisfied not as much with the chair as this person in customer service. All I can say is I have been taken again. Isn't there some kind of law that protects the sick and elderly from being scammed by a company like FIRST STREET?
Joyce Hutchinson
332 Hooks Road
Cheraw, SC 29520

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james b. cox sr.
, US
May 19, 2016 10:57 am EDT

my first concern is to tell you your article is deceiving for you do not give back a full refund nor do you send postage in the event of return. very deceptive the way it is worded and I was not told that I would not get back shipping and handling either. I was shorted the shipping and handleing on the shippement of 59.85 and it only cost me $25 to send back with insurance which I had to pay. I recommend that anyone reading this to understand the deception in this article. I have been buying hearing aids for a long time and this is the first that I had to pay shipping and handleing in either direction. not right to take advantage of people that have hearing handicap. please understand that the product was not strong enough for me to hear as I should but it was a good product and understandable as any I have used but did not work unless I was near the sound. also I am 70 years old and I read in there sight that they have discounts for seniors. don't see any discount on my receipt. please ask more questions than I did when talking to first street sales people. free home trial as they call it cost me $85. I don't know about you but that is a lot of money to me being retired. again they had good product just not strong enough for me but sales department is out for the buck so be careful :-)

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Vivian Frysinger
, US
Dec 28, 2015 4:00 pm EST

I need an RA# to return an item. I have tried calling a few times and keep getting the message that you were very busy and to try Customer Service. Well, now I am online and this is what I need: an RA# to return an item. Please return this request as soon as possible.
I have noticed lots of complaints on your company and hope I get results ASAP. Thanks.

My name and address: Vivian Frysinger
90 Riverside Ave Apt. 203
New Bedford, MA 02746

Order number is: P083704900018

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Fred Bailey
, US
Dec 14, 2015 6:39 pm EST

I just received my order #W025880899919 for 10 LED candlesticks, item #70507. 2 LED bulbs will not work. The other 8 work fine. I tried mixing these 2 bulbs in other holders that are working without success. Please replace these 2 bulbs. Is it possible to purchase extra bulbs for future use?
please provide a response at fred4719@att.net Thanks FRED

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riped-off-1
Independence, US
Oct 29, 2014 8:12 am EDT

Ordered a hearing aid what a joke. Save your money, was dead in six months. absolutely no noise cancelation as described. AARP RECOMMENDS this product or endorsees by running there ad's. Shame on you both.

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Mary Raley
Pine Bluff, US
Sep 15, 2014 12:38 pm EDT
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I ordered a battery charger for our lift chair to find it will not charge . I would like to return this item but unable to contact customer service. They do not answer the phone get a busy signal. As was said their customer service is not to be desired.

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3:31 pm EDT
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firstSTREET for Boomers and Beyond double debit from checking

Ordered phone 7/10/09 (Janet). Called 7/24 because phone not rec'd.
Jamal tells me order did not go through but he would be glad to process another order. He does not know why I was not notified when 1st order not processed. On 7/27 two phones, one by UPS (orig order) and one by FedEx (2nd order) arrive. Get instructions for returning and promptly do so. On 8/10 I finally speak with Supervisor Christopher and he understands my distress regarding debit ($207.47 ) from my checking acct. He also says cell phone was rec'd back 7/30. Assures me he will expedite (normally returns take at least 3 weeks - not stated anywhere in fine print). On 8/26, Desiree tells me credit was issued 8/24 but usually takes 3 to 5 business days to be applied. I, of course, by this time am completely out of patience and tell her that is beyond ridiculous since they were certainly able to immediatly debit my account for said cell phone. She just gives me one of many "I'm sorrys" I have already heard.
Will never recommend Jitterbug and I tell anyone I can about my awful ordeal with this company!

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